: Editorial: Register Biscuit, Be Quiet

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Editorial: Register Biscuit, Be Quiet

Okay, two things real quick: 1. I'm aware I stole "register biscuit" from a Penny Arcade cartoon. Don't sue us, guys. You rock. Here, have a link. 2. the guy in the picture here looks a little like the biscuit who I ran into tonight. Only slightly smarter.

Normally, I have no problem with GameStop employees. The ones around me are typically just fine. Cool guys, they usually like games, and while not the sharpest cutlasses on the rack, at least they're civil and somewhat knowledgeable. And even if they weren't, I don't like confronting the employees because their job is hard enough. Look, I worked at an EB for a few years...it was fun because that particular staff was awesome but working with the public always blows, as far as I'm concerned.

But tonight...good Lord. A Microsoft rep had clearly just left after depositing a fifty-dollar bill in this dude's back pocket. I'm behind someone in line asking the honest question, "I already have a 360 but I've been seeing these games I want to play and they're only on the PS3...are they coming to the 360?" That's how it began. I'll start with the biscuit's reply:

Biscuit: "Oh yeah, most of them are."

Customer: "Really? Because I saw a commercial for God of War III, and I was thinking that-"

Biscuit: "Oh yeah, that one will go to the 360 soon because Sony doesn't own the studio that does the game."

Customer: "Oh, okay. Well, I need a Blu-Ray player, though, so..."

Biscuit: "You don't need it. The 360 does high-def, anyway."

Customer: "But I thought only Blu-Rays were HD?"

Biscuit: "Nah, that's just what they tell people. You can get high-def on the 360 just fine."

Customer: (turns to leave) "Okay, cool. Then I guess I don't need to spend the $300. Thanks."

At this point, I obviously have to say something. I'm about ready to explode.

Me: "Wait, excuse me, but I can assure you that God of War III will not ever go to the Xbox 360. And no DVD is actually capable of HD; only Blu-Ray is the high-def format."

The customer looks a little confused and looks at the biscuit. The biscuit, for some reason, looks mad.

Biscuit: "It doesn't even matter. You don't need a PS3. All the best games are on the 360, anyway."

Me: "...really. So...God of War III, like this customer was asking about, which is not going to the 360?"

Biscuit: "Whatever. Overrated."

Me: "Uncharted 2? Metal Gear Solid 4? Heavy Rain? LittleBigPlanet? Demon's Souls?Killzone 2? Gran Turismo 5?"

Biscuit: "Dude, whatever. Nobody cares about those games. Halo and Gears of War are better than any of those. Nobody gives a shit."

(It seems I'm somehow pissing him off at this moment)

Me: "Okay, fair enough. If you think so. But do you care about a game like Uncharted 2 that won Game of the Year from just about every major source on earth?"

Biscuit: (triumphantly) "GameSpot didn't give Uncharted 2 Game of the Year!"

...

......

Oh come on, that's effing hilarious. You know why.

Me: "Uh...you're right about that."

Customer: "Look, I don't want to start an argument or anything...I was just asking."

Me: "And you should be entitled to correct answers."

Biscuit: "Yeah, whatever."

Me: "All right, games aside...you won't even bother to mention the free online service? The vast differences in reliability? Any of that? I get that you hate the PS3 but don't you want to make a sale...?"

Biscuit: "I'm just trying to stop a customer from wasting his money."

Me: "Sadly, he's wasting his time talking to you. (To the customer) If you want a PS3, buy a PS3. Don't listen to this."

And then I left. He's lucky I was in a decent mood. I wanted to lodge his tiny stupid little head into the register tray.

4/30/2010 Ben Dutka

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Comments (167 posts)

kraygen
Friday, April 30, 2010 @ 10:16:44 PM
Reply

Man, if I had been there I don't know that I could have kept my cool quite that much. I think I'd of had to start a war of facts. I'd of had to point out that while you had several varying ps3 only games, all he had was 2 360 games, both about shooting aliens.

Man I cannot stand people like that and sadly everyone that works at my local gamestop is just like that. I think thats what some gamestop managers look for in their employees.

The sad thing is that there are lots of people like that customer and gamestop is a place a lot fo them go for information regarding things like Ps3 stuff.

It's a sad sad gamer world we live in.

Edit: Oh and Ben, thanks for standing up for the customer and giving him the help he needed.

Last edited by kraygen on 4/30/2010 10:17:37 PM

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WorldEndsWithMe
Friday, April 30, 2010 @ 10:52:16 PM

I would have showed him the package that says "Sony SantaMonica"

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WorldEndsWithMe
Friday, April 30, 2010 @ 10:23:02 PM
Reply

Haha, great story Ben. That guy is lucky that a tree wasn't present nearby :)

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Ben Dutka PSXE [Administrator]
Friday, April 30, 2010 @ 10:39:08 PM

I'll never live that down, will I? ;)

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Milonakis
Friday, April 30, 2010 @ 10:44:39 PM

I want to like this but I feel I'm missing the joke.

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WorldEndsWithMe
Friday, April 30, 2010 @ 10:47:40 PM

lol, no you won't.For anybody that wasn't around, Ben threw a douchebag into a tree once. I thought it was a triumph over douchebaggery.

Last edited by WorldEndsWithMe on 4/30/2010 10:51:01 PM

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Milonakis
Friday, April 30, 2010 @ 10:51:05 PM

ahahahaha. Nice. I now like this statement. Good job Ben.

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CH1N00K
Friday, April 30, 2010 @ 11:17:30 PM

Oh man World, you and I have got the same thought patterns, While I was reading this article, the whole time I was thinking, where's a good tree when you need one? lol

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Scarecrow
Friday, April 30, 2010 @ 11:54:19 PM

lol
too awesome

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WorldEndsWithMe
Saturday, May 01, 2010 @ 12:19:52 AM

haha, Christmas is Ben's time for vengeance!

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Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 12:22:18 AM

And I love Christmas, too. :)

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WolfCrimson
Saturday, May 01, 2010 @ 3:16:43 AM

Ben threw an idiot into a tree? When was this? If so, send awesome pics or it didn't happen. ;)

Oh wait, it did happen. Whatever, just send awesome pics!

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aaronisbla
Saturday, May 01, 2010 @ 4:15:08 AM

i instantly knew what he was referring to with the tree lol

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Silent_J
Saturday, May 01, 2010 @ 9:24:06 AM

what the hell LOL

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Jed
Saturday, May 01, 2010 @ 4:49:36 PM

LMAO

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shadowpal2
Saturday, May 01, 2010 @ 9:17:05 PM

ROFLMFAO!!! I must have missed that article about the tree - here it is for those who would like to read Ben's other epic story:

http://www.psxextreme.com/feature/359.html

But seriously Biscuit needed to shut up. Clearly a big 360 fanboy, major stockholder in M$ (who for fun works @ GameStop), or got a crap load of money from M$ to be talking like that. WHAT A MORON. Glad you helped out the customer...wait a minute...something doesn't seem right here...

the actual employee...was in fact giving false information which therefore means...HE WAS WASTING the customer's time...

when a customer (Ben) actually decided to spend his time to help when it wasn't his job. WOW. WOW........................WOW!!!

But seriously - awesome job Ben.

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Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:12:20 PM

Geez...I just re-read that. Seems like such a long time ago. LOL

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Snaaaake
Friday, April 30, 2010 @ 10:31:25 PM
Reply

Gamespot didn't even give UC2 GOTY!!!

Ben, maybe you should have given him the link to the Wiki page on list of awards UC2 has won.
There's about 50 or more awards on that page.

My jaw dropped when I read the whole page........

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Cpt_Geez
Friday, April 30, 2010 @ 10:36:13 PM

Same here.

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dual soul
Friday, April 30, 2010 @ 10:43:03 PM

Should probably have pointed out that gamespot gave GOTY to demon's souls - another PS3 exclusive.

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Ben Dutka PSXE [Administrator]
Friday, April 30, 2010 @ 10:57:54 PM

That was the funny part, people.

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Riku994
Friday, April 30, 2010 @ 10:33:59 PM
Reply

*starts slow clap*

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Hitch
Friday, April 30, 2010 @ 11:13:43 PM

*Ends It*

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Hitch
Saturday, May 01, 2010 @ 1:28:57 AM

Come on keep thumbing me up! I gotta beat him its the only way to end the slow clap!

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Cpt_Geez
Friday, April 30, 2010 @ 10:35:34 PM
Reply

What a loser lmao that's why I hate gamestop and it's employees.

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PANICinc
Friday, April 30, 2010 @ 10:40:58 PM

It's a shame the fanboy toolsheds tarnish the occupation for the rest of us TRUE GAMERS!

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Cpt_Geez
Friday, April 30, 2010 @ 11:03:54 PM

It's a low down dirty shame.

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just2skillf00l
Friday, April 30, 2010 @ 10:36:29 PM
Reply

Unbefreakinlievable!!! To stoop so low as to lie to a potential customer, lose a sale, and then try to convince a "true gamer" that GOW3 isn't worth playing. LOL. No, that's not even the worst part, to say that Halo and Gears is all a gamer needs...yeah right, oh and by the way, just so you know, water is all the body needs. Yeah, forget vitamin a,b,c,d,e,f,g (lol)...calcium, iron, and proteins. Yeah this stuff is pretty much unnecessary...I swear.

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Ben Dutka PSXE [Administrator]
Friday, April 30, 2010 @ 10:40:01 PM

You just made the analogy that Gears and Halo are like water for humans.

......but I know you didn't mean to. ;)

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Snaaaake
Friday, April 30, 2010 @ 10:37:14 PM
Reply

Has there been any shopkeeper that push the PS3 instead of the 360 in the US?
I heard a lot of 360 pushing but never heard of any PS3 pushing.

However, here in Malaysia just about every retailer encourage their customers for PS3, though it will always be futile as it is normal for most Malaysians to behave like, "Wow PS3 so nice, what? No pirated and the originals are so expensive? No thanks."

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PANICinc
Friday, April 30, 2010 @ 10:37:17 PM
Reply

Ffffing fanboy!
I would've had a hard time not jumping down his throat with facts and stats!

Being the better man and helping the customer makes a warm feeling. Good for you!

Hey Ben, did you get a receipt from that Store? If so, fill out that survey and relay this store to them in the comments section!

Last edited by PANICinc on 4/30/2010 10:38:37 PM

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JasperLoons
Friday, April 30, 2010 @ 10:39:31 PM
Reply

Hilarious! I heard stuff like this a couple years ago, but it's been a while. I think it's pretty well accepted at this point that the PS3 is winning when it comes to quality games. I am a little curious about exactly when that turning point came though.

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Milonakis
Friday, April 30, 2010 @ 10:43:13 PM
Reply

Even xbots should be able to admit that uncharted 2 was game of the year. LMAO at "gamespot didn't give it game of the year" it took second to a different PS3 exclusive ROFL. He was probably just sore that this customer had some sort of taste outside FPS.

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tes37
Friday, April 30, 2010 @ 10:45:51 PM
Reply

LOL. I get free comedy shows as well when I go to Gamestop. The employees are about as smart as a biscuit too.

It's a credit to your character that you kept your cool, I lost my temper one time in a Gamestop. Although I was in the right, ( and not because I was the customer ) I felt bad about my conduct and apologized.

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LividFiction
Saturday, May 01, 2010 @ 1:15:21 AM

"The employees are about as smart as a biscuit too." I'm sorry, but that's quite an insult, and it's not fair to all the [actual] biscuits out there.

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Axe99
Friday, April 30, 2010 @ 10:47:18 PM
Reply

ROFL! Great stuff Ben! While at one level it's _very_ entertaining, it's a shame that because people take their biases to work, folk are missing out on the best entertainment experiences around.

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just2skillf00l
Friday, April 30, 2010 @ 10:53:23 PM
Reply

@ Ben

Yeah I know, I was thinking about it as I was writing it, but the fingers took flight and before I knew it, well Whalaa...lol

I guess it depends upon how you look at it. Then again, Halo is a good game, it's just not deserving of the insurmountable hype it receives. I guess it's the equivalent of mountain spring water. Why everyone loves it is beyond me. TBH, Arrowhead water tastes like piss. You heard it hear first folks.

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Ben Dutka PSXE [Administrator]
Friday, April 30, 2010 @ 10:58:56 PM

Hey, I've played every Halo offering to date and I'm sure I'll play Reach. Same goes for Gears.

I know what you mean. :)

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NightHawk17
Friday, April 30, 2010 @ 10:54:31 PM
Reply

It's hilarious because Demon Souls another PS3 exclusive got the GOTY, lol. Good Job for keeping it classy Ben d(^_^)b

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Victor321
Friday, April 30, 2010 @ 10:57:36 PM
Reply

Good things will happen to you Ben, I swear it!!!

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inkme101
Friday, April 30, 2010 @ 11:20:09 PM
Reply

i have been in that same exact scenario twice in a gamestop! im not kidding it has gone almost word for word the same as your story ben!

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Highlander
Friday, April 30, 2010 @ 11:24:10 PM
Reply

You know, things like this need action. This GS dude was about to utterly mislead a customer. I don't cate about a person's preferences, that's just plain wrong. In most industries misleading a customer to that extent is grounds for having your ass fired. Which is precisely what ought to happen to this GameStop drone.

P.S. This is one of the *many* reasons I do NOT purchase anything from GameStop anymore. I won't buy from Walmart either - for similar reasons.

Amazon is OK for now though.

Last edited by Highlander on 4/30/2010 11:26:15 PM

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Qubex
Saturday, May 01, 2010 @ 4:50:44 AM

Have to agree with you there TheHighlander!!!

That incident was horrific and should be reported and talked about widely. Ben came through it well :)

Q!

"play.experience.enjoy"

Last edited by Qubex on 5/1/2010 4:51:26 AM

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Hitch
Friday, April 30, 2010 @ 11:24:52 PM
Reply

MMMMMMMM..........Register biscuits............

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tes37
Friday, April 30, 2010 @ 11:27:57 PM

.....with gravy

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sirbob6
Friday, April 30, 2010 @ 11:29:28 PM
Reply

All I have to say is Bravo.

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fluffer nutter
Friday, April 30, 2010 @ 11:42:20 PM
Reply

This is why I don't talk to any employees in retail stores such as GameStop and Best Buy. I do my research online and make most of my purchases online since most retail stores have crappy prices. If I need to go to a store, I usually end up at Toys R Us or Target when they have sales or promos that beat the other stores or online and you know what? I've yet to run into a douchebag at either of those chains. They ask you what you need, and show you where to go. Not once has anyone from those two chains tried to tell me their opinion without me asking for it.

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Scarecrow
Friday, April 30, 2010 @ 11:45:14 PM

Talking to employees in general is a waste of time. Unless it's to ask where something is.

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johnld
Saturday, May 01, 2010 @ 12:41:26 AM

hey, i worked at best buy and i made sure i told the customers everything they knew about anything in the video game section. I even told them which things to price match because its cheaper somewhere else when noone else is around. i sold at least 2 ps3s and 1 360 everytime i worked, given that best buy doesnt give you much hours. when they ask me what do i think about each system, i tell them like it is with each systems strengths and weaknesses. The funny thing was they always asked me (the new guy) about the things they were trying to sell since they've been there. so i'm saying not all of those guys are idiots. after talking with one guy this one time about each videogame system, i actually sold him about 900 bucks worth of ps3/games/accessories for one transaction. told him what he needed and didnt need. i wish i worked on commission then.

Come to think of it, maybe thats why they didnt keep me past the holiday season, even though i did a lot better than most of the regular people. Gamestop does have a lot of idiot fanboys. On a side note, best buy has a lot of hot women, i mean alot. much better than what gamestop has.

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Jed
Saturday, May 01, 2010 @ 4:58:29 PM

@johnld

I work at gamestop and I'm the same way. If they ask me which is my favorite I will tell them PS3 and why it is. But if they are trying to find out what is right for them I give them the straight facts about each system.

P.S. I also worked at Best Buy and they had way more hot women. But there was this one girl I worked with at Gamestop and just let me say, DAMN!

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Scarecrow
Friday, April 30, 2010 @ 11:43:59 PM
Reply

Ah, explains why I haven't been to Gamestop since I pre-ordered SFIV last year there.

And that was like the first time I bought a game at Gamestop in years!

lol, the Gamespot GOTY line was just hilarious since it's so obvious that another ps3 exclusive won it.

Anyway, so sad that this is the mentality that these employees bring to work. Instead of providing FACTUAL information, this guy decides to act as if Bill Gate's right behind him

Kudos to Ben for not further embarrassing the employee.

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LegendaryWolfeh
Saturday, May 01, 2010 @ 4:09:26 AM

LOL, question, do you post on Toyark, specifically about gundam related topics? LOL.

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Scarecrow
Saturday, May 01, 2010 @ 12:37:32 PM

no...

Must be an impostor, burn him!
But seriously, no.

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LegendaryWolfeh
Saturday, May 01, 2010 @ 1:42:02 PM

LOL, alright cause it was funny, cause I was interested in the new 1/100th master grade wing gundam bandai was suddenly popping up with and bam, tons of posts by 'scarecrow' on there, LOL. so I was like, HMMMMM.

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Wage SLAVES
Friday, April 30, 2010 @ 11:49:23 PM
Reply

That is just bad morals. It is ridiculous to lie to an honest seeking person. It doesn't surprise me in in the least.

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fluffer nutter
Friday, April 30, 2010 @ 11:55:43 PM

It's called retail. They're born to lie. lol

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Shams
Saturday, May 01, 2010 @ 12:05:08 AM
Reply

Good form, Mr. Dutka. Good form.

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laxpro2001
Saturday, May 01, 2010 @ 12:08:01 AM
Reply

"while not the sharpest cutlasses on the rack"
Haha I loved that comment just because of the pirate-esque image I got in my head.

Ben you should have told him about psxextreme. I fear for those kind of consumers who put their trust in salespersons that are either not knowledgeable or misinformed... or just plain biased.

I hope he ended up getting the PS3 and that d-bag didn't talk him out of it.

Also my personal experience with gamestop hasn't always been bad until they fired the one guy who knew what customer service was. Ever since about 1 and a half years ago they have not given me the time of day unless I was just coming from the gym (wearing next to nothing) and there was a girl working. I now shop at a Play N Trade which opened up last year and they got CS down right and always have amazing deals :)

Last edited by laxpro2001 on 5/1/2010 12:08:35 AM

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Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 12:23:47 AM

That cutlass quote comes from a game...I've used it before...

Anybody know which one...?

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Hitch
Saturday, May 01, 2010 @ 12:47:46 AM

Alundra! Now give me my cookie...Or register biscuit...or whatever just gimme!

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laxpro2001
Saturday, May 01, 2010 @ 12:49:45 AM

Alundra... never played it but now I'm curious. Would you recommend it?

EDIT: NOOO I wanted a cookie :(

Last edited by laxpro2001 on 5/1/2010 12:50:23 AM

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Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 1:03:00 AM

Hitch: Cookie.

laxpro: If you never played it, how did you know? ;) And yes, it's one of my favorite games ever. It's like Zelda with a bit more in the way of an RPG feel.

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laxpro2001
Saturday, May 01, 2010 @ 1:13:41 AM

O lol, I googled it, and it only took about 2 mins to find. Sounds awesome though, I love puzzle games with an RPG feel to them which is why I'm so excited for 3D Dot Game Heroes. Thanks

@Hitch Can you please share your cookie? I'm hungry.

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Hitch
Saturday, May 01, 2010 @ 1:27:06 AM

How about I keep the cookie, and you get the register biscuit?

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laxpro2001
Saturday, May 01, 2010 @ 3:40:41 AM

I can teach register biscuit how to not be n00b... Thanks!

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WolfCrimson
Saturday, May 01, 2010 @ 3:41:36 AM

@laxpro: Alundra, like Ben said, is like Zelda, with the added bonus of jumping. The story is amazing, and it has a much darker feel to it (than Zelda).

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Shams
Saturday, May 01, 2010 @ 11:53:54 AM

Also, the same quiz question was brought up a while back. Maybe a year or two.

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piratedrunk
Saturday, May 01, 2010 @ 2:57:18 PM

Man Alundra is so good. I think I might have to throw the disc in and play today.

Also, Ben you need a business card to hand to people like that customer with the website address on it. Then he could see what the ps3 has going for it.

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TheUglyBassist
Saturday, May 01, 2010 @ 12:20:54 AM
Reply

Ahhhh, gotta love fanboys. They're annoying, it doesn't matter what side of the fence they're on. I can't stand listening to that crap. If you like your console of choice good for you, but is there any need whatsoever to make someone who doesn't agree with you out to be a total moron?

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eLLeJuss
Saturday, May 01, 2010 @ 12:32:39 AM
Reply

Lol, halo and gears of war are better than all of those games. rofl.

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johnld
Saturday, May 01, 2010 @ 12:49:42 AM
Reply

I swear i had somewhat the same conversation a few times this past 2 months at gamestop. also when i was preordering GOW3 from them. he asked "for which system" and when i answered ps3 he said "what? why not the 360, its gonna have the better version." told him not to talk and do what he "might" be able to do, use the cash register to get my preorder.

Oh by the way, i had no choice but to preorder from gamestop because they told me that i cant take the $5 i used to preorder final fantasy 13. i canceled FF13 from them because i could get the game and guide for 20 bucks off the price i would pay if i bought it at gamestop. i canceled my god of war 3 preorder from them because it was cheaper somewhere else. they still told me i cant take that money out. I got pissed so i bought a used game, beat the game in less than 7 days, returned it for the full money amount. when the hell did they stop giving back your reserve deposit after canceling your preorder?

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Jed
Saturday, May 01, 2010 @ 5:02:13 PM

That's wrong, they are supposed to give you the money back.

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convergecrew
Saturday, May 01, 2010 @ 11:56:12 PM

Yup. You can get your money back. If you ever go back to that store , bring it up with the general manager.

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johnld
Sunday, May 02, 2010 @ 4:29:46 PM

i figured they were screwing me over so i decided to do the same. An eye for an eye.

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FxTales
Saturday, May 01, 2010 @ 12:50:04 AM
Reply

Lol the biscuit looked like Jemaine Clement off Flight of the Conchords? Back on track this is both upsetting and hilarious. Upsetting that this is the type of misinformed crap being fed to consumers. Hilarious because of his stupidity.

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Kai200X
Saturday, May 01, 2010 @ 12:59:05 AM
Reply

Wow! Just wow! I mean no one jump in and tell this biscuit he's a lying SOB? I mean if I am there, I will TOTALLY call his BS on it! God of War III on 360 soon? I probably will not bother to argue with the biscuit, but I'd stop that customer and tell him/her exactly how awesome PS3 is and why he/she shouldn't listen to that biscuit's BS! If I am there with you Ben, we will probably have an all out war of words with him LOL! But anyway, that biscuit won't stop the juggernaut that is PlayStation 3.

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Qubex
Saturday, May 01, 2010 @ 5:18:27 AM

I would eat the biscuit silencing the poor lamb!

Q!

"play.experience.enjoy"

Last edited by Qubex on 5/1/2010 5:23:15 AM

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JDC80
Saturday, May 01, 2010 @ 1:25:50 AM
Reply

Wow Gamestop are hiring douchebags now, anytime I go to a Gamestop I almost never hear the workers run down the PS3 then again I always go right to the PS3 section before anyone at the counter say a word to me. And the one time I mention the PS3 to the biscuit he say yeah the free network is cool.

But this dude sounds like he was hitting the Xbots sites hard before coming into work that day..It's not even a contest or a debate on which console has the better line up of exclusives right now. BTW speaking of exclusives "Halo" isn't even the best FPS on the 360, once that new C.O.D drops Reach is going to be a distant memory.


But if I was in that situation it would probably turn out like this:

http://www.youtube.com/watch?v=1VuMzgeSflQ

Go to 0:28.. Warning it's from the show "The Boondocks" so nobody gets shock when you hear a word.

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FullmetalX10
Saturday, May 01, 2010 @ 5:33:22 PM

Dude, like right after I read your comment I got a mail from Sony advertising the 3rd season of The Boondocks, never seen the show though, never even heard of it, but now I'm gonna watch the first two seasons, since it looks chill.

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kokoro
Saturday, May 01, 2010 @ 1:27:30 AM
Reply

I cannot convey my hatred for the culture of carelessness and blissful ignorance that is so quintessential of people today. "Who gives a shit". If anybody asks you whats wrong with the world, that quotation alone suffices to explain why.

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Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:35:52 AM

Truth.

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King James
Saturday, May 01, 2010 @ 1:49:55 AM
Reply

LOL! Thx for sharing that Ben. I needed that laugh.

Sad that's the type of behavior that can manifest in a place like GameStop. We've come a long way from FuncoLand. Thats why I buy all my games on Amazon now.

Glad you told that customer the truth. He probably woundn't have bought 3 till Christmas listening to that garbage.

Last edited by King James on 5/1/2010 1:52:20 AM

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hadouken
Saturday, May 01, 2010 @ 1:59:52 AM
Reply

Now, that's why I buy my games online. I get to avoid crazy people!

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Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:36:28 AM

As I get older, I have less and less sympathy for stupid people.

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Riku994
Saturday, May 01, 2010 @ 12:32:54 PM

Congrats Ben, the comment was the SECOND I have ever thumbs-upped XD

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sunspider13
Saturday, May 01, 2010 @ 1:20:49 PM

@Ben

Amen to that.

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Banky A
Sunday, May 02, 2010 @ 6:44:19 AM

Mate, that's because NZ rocks man, our Maori's aren't nerdy enough to start console wars ;D
They're out playing league.

Nah kidding, but even the white guys aren't at DSE and EB want to stay cool and keep their jobs.

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fooosie
Saturday, May 01, 2010 @ 2:23:19 AM
Reply

We need to extend the hand of amnesty to our xbot brothers and sisters (especially the sisters) as this is a difficult time for them. They've all been held hostage by MS and convinced themselves that waiting for all those warranty repairs and replacements was not degrading their quality of life. Its stokholm syndrome, plain and simple. Can we really blame them for defending their captors? Yup.

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Scarecrow
Saturday, May 01, 2010 @ 12:43:08 PM

haha, keep the brothers over there
The sisters are always welcomed :D

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Alienange
Saturday, May 01, 2010 @ 2:26:15 AM
Reply

First of all. What. The. HELL. Were you doing in a GameStop? For this very reason... for THIS very reason, you should not set foot in those hell holes.

Whatever brought you into the store, I certainly hope you didn't give this clown any money after this absolute tomfoolery of a sales pitch. You did drop your item at the counter and walk away right? RIGHT?!

Glad you at least had the balls to speak up and not only educate a customer about the PS3, but educate them about the lack of brain cells at GameStop.

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Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:37:39 AM

Well, like I said in the article, most of the GameStops around here are cool. The guys sort of know me and there are no problems.

But this was a different store in a different town. I probably should've expected it but I didn't realize it could be bad enough where fanboys would LIE to customers.

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Dante399
Saturday, May 01, 2010 @ 2:54:12 AM
Reply

I would've gone all Kratos on him if I was there LOL.

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___________
Saturday, May 01, 2010 @ 3:21:32 AM
Reply

ahhhhh good old EB.
they can thank their lucky stars that there the only ones who have the 7 day return policy otherwise i would of stopped going their years ago.
ill probably stop going there all together now since i found this guy in the parra who sold me mirrors edge, dead space, RFG, burnout paradise, prototype and GOW3 limited edition for a meere 200 bucks!
if i bought that stuff at EB it would of cost me over double that easy!
not bad, i guess shopping around does help after all.

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little dreamer
Saturday, May 01, 2010 @ 3:26:01 AM
Reply

Last time when I was at ebgames some guy asked one of the employers which system has the best graphics then the guy said the Xbox 360 has the best visuals and it out performs the ps3 in terms of graphics. In my mind I was like what the hell is wrong with this guy. But anyways that was a funny story Ben you should write more editorials.

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WolfCrimson
Saturday, May 01, 2010 @ 3:30:51 AM
Reply

Bravo Ben! Always nice to see someone put down malicious false information politely and not lose their temper. This was actually better than hitting the guy because you humiliated him really bad (which he deserved, he was lying to a customer!), and did not tarnish your own image. SCORE!

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Snaaaake
Saturday, May 01, 2010 @ 3:35:54 AM
Reply

Fanboys.......the worst yet funniest thing to have in the video game industry.

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Vivi_Gamer
Saturday, May 01, 2010 @ 3:54:45 AM
Reply

lol good grief, that is terrible, i have say i have rarely had a bad experience to that level, i would just ocassionaly get grunts when i ask questions, but thats only been once of twice.. Actually i have had a good few conversations about the PS3 over the counter while waiting for them to get a game from the back.

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Alienange
Saturday, May 01, 2010 @ 9:57:25 AM

Oh man oh man! You talking about GameStop games "from the back" makes me all nervous and sweaty. Do you know where those games from the back have been? Do you know what goes on back there?

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Vivi_Gamer
Saturday, May 01, 2010 @ 10:36:02 AM

lol no, i am in the UK so we have GAME and Gamestation, but sometimes they just keep there stock in the back.

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Alienange
Saturday, May 01, 2010 @ 1:20:29 PM

Bah! You're right! LOL

I hope they're better than what we have over here. Ben's experience is the tip of the iceberg.

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aaronisbla
Saturday, May 01, 2010 @ 4:17:44 AM
Reply

wow thats pretty bad. Reminds me of the time a friend of mine who works at GS told me that Microsoft now owns Epic Games. I'm like " Not sure where ur info is coming from but its pretty wrong and its not true at all.

The sad part is in the new issue of game informer it clearly talks about Epic's new Bulletstorm game which is multiplatform. When i show him this he still insists that MS owns epic, they must have struck some kind of deal to let that happen...smfh

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wakkaoaka
Saturday, May 01, 2010 @ 4:19:59 AM
Reply

Eagle vs. Shark :)

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ceedot
Saturday, May 01, 2010 @ 4:50:30 AM
Reply

wow. what a fanboy! LOL.

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Ergi
Saturday, May 01, 2010 @ 4:55:34 AM
Reply

Great editorial, laughed and cried at the same time, thanks for sharing.

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Banky A
Saturday, May 01, 2010 @ 5:17:36 AM
Reply

Why would he neglect a big $300 potential sale?

BTW, Jemaine Clement for the win! <3
Flight of the Conchords + NZ, yeeeaah.

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Alienange
Saturday, May 01, 2010 @ 1:22:04 PM

My "<3" won't be found anywhere near Jemaine Clement.

You're so weird...

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Banky A
Sunday, May 02, 2010 @ 6:46:54 AM

His side burns are obviously sexy...
Where's my main man LimitedV?

Oh yeah and...

Lesser than 3,
Lesser than 3.

Last edited by Banky A on 5/2/2010 6:49:11 AM

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Tom_Robertson
Saturday, May 01, 2010 @ 5:24:37 AM
Reply

Haha, fair play. People should really sort their facts out when they work in a place like that. Over here (GB), people in our games stores know the best of every machine and if we want advice on anything they give it to us, unbiased and all...at least around where I live lol

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Nick42
Saturday, May 01, 2010 @ 5:40:23 AM
Reply

Things for me in the UK vary - Gamestation = Yes. Game = a big lying no.

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Deleted User
Saturday, May 01, 2010 @ 5:41:34 AM
Reply

meh....f*ck all of u, you to Ben. I have one of the few good gamestop in my area and let me tell u i have no promlems with it. heack i got a new xbox 360 for 132.00 system pluse 3 games with my trade ins.

and yes GOD OF WAR 3 is OVERRATED !!

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kokoro
Saturday, May 01, 2010 @ 9:10:30 AM

Spoken like a true fanboy.

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___________
Saturday, May 01, 2010 @ 9:44:00 AM

true, but does not mean its not a good game.
almost every game this gen is overrated, game journalists are turning into HGG everything is mind boggling fan freaking tastic!
the day GTAIV got a perfect score, is the day i lost faith in journalists.
and the day bayonetta got them too just reassured that!

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tes37
Saturday, May 01, 2010 @ 9:46:45 AM

Back at you bigdouche08865

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Qubex
Saturday, May 01, 2010 @ 10:19:54 AM

Bigdog... we try to be civil here, please do not insult our intelligence... take your bigoted fanboyism to another planet...

Q!

"play.experience.enjoy"

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sunspider13
Saturday, May 01, 2010 @ 1:24:56 PM

Have you even played GOWIII?
*yawn*

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FullmetalX10
Saturday, May 01, 2010 @ 2:58:07 PM

I think you forgot your sarcasm tags

oh yeah..
*End sarcasm*

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Dante399
Tuesday, May 04, 2010 @ 2:24:15 AM

maybe you're the Biscuit LOL

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Imagi
Saturday, May 01, 2010 @ 5:42:01 AM
Reply

I have come across this ignorance before but not on that scale, what an idiot. I'd be tempted to report this higher up the chain in GameStop, if I knew an employee of mine was actively discouraging $300 sales I would be pissed.

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RadioHeader
Saturday, May 01, 2010 @ 5:54:15 AM
Reply

A few weeks ago my broken-legged cousin gave me the money to get him a PS3 and Uncharted 2. There's a shop which I knew was disgustingly pro-360 so I went there and asked the biscuit the pros and cons of each console. While listening to his cool story I picked up Uncharted 2 and said "I'll take a PS3 and this, please".

He realised I was messing with him and he wasn't at all happy. I on the other hand was grinning like a cheshire cat as I asked if I needed a voucher or anything for online play.

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Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:41:32 AM

The fanboys get REALLY mad when they're SHOWN they're fanboys.

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RadioHeader
Saturday, May 01, 2010 @ 2:37:12 PM

Not always. I'm an outrageous PS3 fanboy (thanks to multiple 360 refurbs) and I don't mind who knows it.

I know what you mean, but it would have been hypocritical of me if I simply agreed :)

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shadowscorpio
Sunday, May 02, 2010 @ 1:41:43 PM

Nice! fanboys don't even try with me. I simply mention anything PS3 and they see the look in my eye and they simply just 'know' not to feed 360 fanboy BS.

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LightShow
Saturday, May 01, 2010 @ 6:10:47 AM
Reply

i havent heard horror stories like this in a looooong time.

but if the customer's only source of information is a cashier... well no customer deserves to be lied to, but there is wisdom in multiple streams of information.

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Zorigo
Saturday, May 01, 2010 @ 8:12:22 AM

always do your research before you buy...

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Wage SLAVES
Saturday, May 01, 2010 @ 5:59:14 PM

I agree light but the 360 doesn't have a browser for a reason!

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NeoHumpty
Saturday, May 01, 2010 @ 6:22:21 AM
Reply

I ran into something similar last Christmas, but I hear much less of it now. Of course, the numbers show that a lot of people are catching on. My guess is that the Gamestop employees bought the cheaper system to begin with. I got lucky and hit the pick 3 when it was about time for me to upgrade. I had $500 cash and a ps2 to trade in and went for what I thought was the best system. If I hadn't hit it, I may have settled for a 360, myself. I knew which one was the one to get, though.

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JackC8
Saturday, May 01, 2010 @ 7:23:31 AM
Reply

You should really call the manager of the store and report the guy - he lost them a $300 sale and outright lied to a customer, and used profanity in front of him.

I never go into Gamestop because they let their employees take the games home and play them and then sell them as new. At Amazon they call stuff like that "used" and price it accordingly.

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Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:42:26 AM

I probably should've. That moron really can't be working with the public, all biases aside.

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Zorigo
Saturday, May 01, 2010 @ 8:11:32 AM
Reply

This is one up for online shopping...
but this guy is obvi a belend biscuit, because customer's really should be told about the full advantages of each console, because i was this close to buying a 360 one day, before my friends told me what the ps3 could do.

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Silent_J
Saturday, May 01, 2010 @ 9:27:35 AM

My friend was so convince to buy a 360 just because he loved the controller ,so I lend him my PS3 for a week which was really hard for me to let go and now he bought himself a Slim.

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Zorigo
Saturday, May 01, 2010 @ 10:55:52 AM

yh, the ps3 must get a lot of sales from people showing others. My cousin got a ps3 coz he likd my one, and all his mates got one coz they liked his. SNOWBALL EFFECT!

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BeezleDrop
Saturday, May 01, 2010 @ 8:44:33 AM
Reply

@ Ben,

Nice picture choice( Eagle vs Shark right?), just watched that movie, pretty random but effective. It is hard to believe people are still like that, I was beginning to hope the Fanboy thing was fading away. After all of this time from me shopping at Gamesmut, I actually have friends there, they finally learned I only buy Playstation. And most of them got tired of RROD's and ridiculous unreliability, so they bought PS3's. If anyone tried to sell someone wrong I would have to interject, your average person doesn't deserve to be lied to. People are looking for proper investments, not lies!

Last edited by BeezleDrop on 5/1/2010 8:45:55 AM

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Silent_J
Saturday, May 01, 2010 @ 9:31:10 AM
Reply

Damn man ,how come you were so calm ,I would've slap the shiit out that guy before he told me it a waste of money to buy a ps3.

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Qubex
Saturday, May 01, 2010 @ 10:21:33 AM

Silent J, reminds me of Asterix and Obelix kicking some serious Roman butt... this time Ben could have been the Obelix character... biff baff... {smoke puff} ...biff baff...

Q!

"play.experience.enjoy"

Last edited by Qubex on 5/1/2010 10:21:59 AM

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Mamills
Saturday, May 01, 2010 @ 10:25:26 AM
Reply

totally epic, well done

i usually get into an argument about this as well, but not with gamestop employees.

this is hilarious, well done, well done.

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Douchebaguette
Saturday, May 01, 2010 @ 10:55:26 AM
Reply

Think of the legions of fanboys walking today with a purpose to mislead others; makes me wonder how many people exactly have been misinformed to prevent them from ever buying or even playing a PS3...

It's definately by the masses. Word of mouth is a powerful tool.


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Jawknee
Saturday, May 01, 2010 @ 11:50:37 AM
Reply

Goodness, the last time i was in GameStop it was to pick up my preorder of inFamous. They tried talking me into getting the 360 version. I started to explain to him that it was exclusive he then pulled out a copy of Prototype. I just laughed and asked him kindly to finish my transaction.

Last edited by Jawknee on 5/1/2010 11:50:57 AM

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Alienange
Saturday, May 01, 2010 @ 1:27:44 PM

That's the problem right there. You SAY inFamous, they THINK Prototype. No wonder this particular "biscuit" thinks no one cares about PS3 exclusives. They don't even know what they are in the first place!

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bigrailer19
Saturday, May 01, 2010 @ 12:10:15 PM
Reply

ya know im only going to tell this short story because ive been in similiar situations. I dont necesarily think the guys a gamestop where i live are 360 fanboys but the lack of knowledge gets me riled up lol!

So myself and a friend walked in to gamestop to pick up our copies of dragon age for the PS3, and coincedentally another customer making the same purchase for 360. The 360 customer noticed we were getting it on ps3 and started asing questions about the game on both consoles, and the employee(s) both pointed out true facts about the game to an extent. then one of the employees, after the mentioning of framerate, said "and the PS3 is supposed to be this amazing machine" sarcastically.

Welp id heard enough at that point, cus it was obvious that the customer was trying to prove something to myself and my friend for purchasing the ps3 version, and the employee just made a stupid comment, so i replied simply. "well the PS3 is amazing have you seen KZ2, MGS4, and Uncharted 2? no other games even compare to the level they are on, no other games look anywhere near as good on any other console. And i probably should mention that Dragon Age is the first game BioWare has developed on the PS3, and they are very familiar with the 360 by now so lets let this one slide!"

No one spoke another word until the employee said sign here for your purchase. I'm not gonna lie it was kind of awkward lol!

Last edited by bigrailer19 on 5/1/2010 12:13:16 PM

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FlyingKickPunch
Saturday, May 01, 2010 @ 1:35:30 PM
Reply

ben, will you be the best man at my wedding? it's in august. august 28 i think.

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WolfCrimson
Saturday, May 01, 2010 @ 2:57:06 PM

Tao pic is win.

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FullmetalX10
Saturday, May 01, 2010 @ 3:17:31 PM

Early congrats!

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Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 3:38:35 PM

Pretty sure I have to be the best man in a wedding in October.

Once a year is enough. ;)

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FlyingKickPunch
Saturday, May 01, 2010 @ 5:05:26 PM

@ wolf - thanks rawrgna!

@ ben - well, i'll be thinking of you as i stand at the altar. ;)

@ fullmetal - tanks bud!

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tlpn99
Saturday, May 01, 2010 @ 1:41:18 PM
Reply

Hahaha nice story Ben. I was thining tree's myself too at one point.

:)

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Russell Burrows
Saturday, May 01, 2010 @ 1:49:31 PM
Reply

I love to rip on 360 fanboys when visiting Game Ripoff aka Gamestop.

When they ask me why no 360? then I say do I look that stupid?

That 360 thing rips you off by consuming way too much electrical power where you end up paying sixty dollars extra per month just due to electricity to run it then you get to spend an extra 30 dollars paying for rechargeable batteries then to top it off you get to pay extra for online....bah!

And no high definition.
And you get ripped off on multiplatform games where the 360 versions come in SUB hd resolutions like FFXIII.

Then even 360 exclusives you get ripped off where Alan Wake is in 560p...bah!

And the 360 audio is lossy and compressed....bah!

And the 360 fan sounds like a jet trying to land in your living room...BAH!!

And DVD 360 games get smudges and scratches real easy so disc read error...BAH!!

And after that the 360 fanboys never ask ME that question ever again......LOL.

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FlyingKickPunch
Saturday, May 01, 2010 @ 1:53:25 PM

lololololol @ BAH!

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Ivan_PSP
Saturday, May 01, 2010 @ 2:52:07 PM
Reply

I have done this too Ben kudos for helping that dude and shutting up that other fool.

All almost all GameStop employee is an Xbot every time i go to GameStop here in NYC i gotta set them straight.

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FullmetalX10
Saturday, May 01, 2010 @ 3:39:28 PM
Reply

Good show Ben.
Man, I really hate these people who don't know what the word 'fact' means.
I can always get damn mad at em xbots.

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Naga
Saturday, May 01, 2010 @ 4:15:27 PM
Reply

Terrible stuff needs the sack

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WorldEndsWithMe
Saturday, May 01, 2010 @ 4:43:02 PM
Reply

They should give the biscuits a little bit of commission to stop this nonsense.

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Fane1024
Saturday, May 08, 2010 @ 2:40:39 PM

I doubt it would help; I've always found "commissioned" salespersons to be even less well informed than the minimum-wage drones.

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Random_Steve
Saturday, May 01, 2010 @ 4:43:31 PM
Reply

what i find funny is that i have a PS3 and the 'biscuit' doesn't

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Mr Bitey
Saturday, May 01, 2010 @ 5:01:16 PM
Reply

Ha! I loved reading this article. No lie - that sounds exactly like the last time I stepped foot into a GameStop over a year ago.

The circumstances were a bit different. It was a mother and her son. She was asking about the differences in the systems. The manager of all people essentially said, "360 pwns! PS3 is teh suxorz!"

I bit my tongue and let it slide. I have not set foot in a GameStop since. Since then, I learned that Amazon tends to be the cheaper option anyway. I haven't looked back since.

Last edited by Mr Bitey on 5/1/2010 5:02:29 PM

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Jed
Saturday, May 01, 2010 @ 5:07:19 PM
Reply

It pisses me off that people like biscuit are giving Gamestop such a bad reputation. I've worked for Gamestop in 2 different cities and have not run into one like him yet. (Of course, there are only 4 Gamestops in each of those cities, but you get what I mean)

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netofobia
Sunday, May 02, 2010 @ 4:13:30 AM

agreed, i work in a gamestop as well and the staff in my store are the exact opposite of the biscuit described here.
we're either neutral or ps3 fans. ...then there's the guy with the iphone gaming fetish, but he's a whole other kind of monster.
i have seen the idiots though, been there way to long to come out unscathed.

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Mavfan321
Saturday, May 01, 2010 @ 5:08:00 PM
Reply

To honestly say that Halo and Gears are better than a whole list of games with VARIETY, as in they can all provide something for every kind of gamer. Not to mention all PS3 exclusives in recent memory are highly regarded, just shows that A. This guy is ignorant. B. He's a horrible salesman. No matter what your damn preference is if someone comes in wanting to buy something for 300 plus dollars you SELL IT TO THEM.

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thj_1980
Saturday, May 01, 2010 @ 5:41:23 PM
Reply

LOL that guys was a total di**head LOL!!!

The customer wasn't very bright either, YOU SHOULD KNOW GOW III isn;t coming to the 360!!!

Thought I do have to admit it wasn't worth mentioning Uncharted 2 winning awards because really, most people don't really care if a game did anyways they care about gameplay not awards.

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shadowscorpio
Saturday, May 01, 2010 @ 8:00:01 PM
Reply

@ All us PS3 / Sony warriors

The type of nonsense described in this article is why we with the knowledge exist. We must defend the truth and what is right.

Kudos Ben for laying it down!
The more people start opening their minds up to the truth about how much the PS3 trumps the competition the sooner the competition will wihter on its own.

-fin

Last edited by shadowscorpio on 5/1/2010 8:00:33 PM

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DeathOfChaos
Saturday, May 01, 2010 @ 9:46:45 PM
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That guy has no idea what he's talking about, lol. I would have made his head spin with bluray and dvd comparison as well as PS3 and 360 quality xD

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Sol
Sunday, May 02, 2010 @ 5:38:27 AM
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That's why I want to work at the Gamestop near me, to replace the biscuits. They arent' too bad near me though since they either own a PS3 or pretty much all the consoles.

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thj_1980
Sunday, May 02, 2010 @ 8:13:01 AM
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I guessed some microsoft rep failed to program the xbot to say

BUY A XBOX 360 FREE RROD in 30 DAYS!!

Instead the xbot malfuctioned and bashed on the PS3!!!

See microsoft can;t even program thier own products!!

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maxpontiac
Sunday, May 02, 2010 @ 4:25:35 PM
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Thank God that the Gamespot here in town doesn't act like that one in the article.

I have the employee's who work there on my PSN friends list.

They know the truth.

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dbyzforce
Sunday, May 02, 2010 @ 5:06:14 PM
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I also experienced such a situation, but with a better ending in an independent store. The customer was asking the pros and cons of both consoles as well. I knew this customer and told that the employee was biased and would not give right info about the ps3. The rep started to get rude to me when the store manager (a good friend of mine), came in asking what was happening. I and the customer explained the situation, and despite the protests of the employee, the manager believed us. This was not the first he heard complaints of such behavior, he got fed up and promised will be dealt with, since biased employees make the business look bad...

Last edited by dbyzforce on 5/2/2010 5:07:01 PM

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whooka
Monday, May 03, 2010 @ 11:59:56 AM
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More a case of Xbox fandom then being an idiot (though I guess they run side by side at times). I'm telling you, Xbox/MS fanatics are much like republicans whereas they feel they must always be right no matter what actual data/facts show and have no interest in even listening to what your saying as they are secure in their dogmatic, linear, little worlds. I love how even at this point with the PS3 finally blossoming they want to argue a console designed a few years earlier by a company that is pretty much new to console gaming (MS) is still 'technically better' then a PS3. Games taste/platform may be a matter of opinion but hardware is hardware, stats are stats.

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FlyingKickPunch
Monday, May 03, 2010 @ 6:06:02 PM

argh, not politics!

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SirLoin of Beef
Thursday, May 06, 2010 @ 9:27:39 AM
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I'm fortunate that the GameStop near my house is staffed with people who either have both consoles or don't let their biases come in to play. I've ordered games for both my 360 and PS3 and have never heard them try to talk me into switching the order to the other console (where applicable) or why I was getting the version for the 360 instead of the PS3 (or vice verse).

The employee you ran into should be reported. Not only did he cost his store a sale but he was rude and unprofessional. Plus, he gives people who like the 360 (like me) a bad name.

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