Editorial: Register Biscuit, Be Quiet
Okay, two things real quick: 1. I'm aware I stole "register biscuit" from a Penny Arcade cartoon. Don't sue us, guys. You rock. Here, have a link. 2. the guy in the picture here looks a little like the biscuit who I ran into tonight. Only slightly smarter.
Normally, I have no problem with GameStop employees. The ones around me are typically just fine. Cool guys, they usually like games, and while not the sharpest cutlasses on the rack, at least they're civil and somewhat knowledgeable. And even if they weren't, I don't like confronting the employees because their job is hard enough. Look, I worked at an EB for a few years...it was fun because that particular staff was awesome but working with the public always blows, as far as I'm concerned.
But tonight...good Lord. A Microsoft rep had clearly just left after depositing a fifty-dollar bill in this dude's back pocket. I'm behind someone in line asking the honest question, "I already have a 360 but I've been seeing these games I want to play and they're only on the PS3...are they coming to the 360?" That's how it began. I'll start with the biscuit's reply:
Biscuit: "Oh yeah, most of them are."
Customer: "Really? Because I saw a commercial for God of War III, and I was thinking that-"
Biscuit: "Oh yeah, that one will go to the 360 soon because Sony doesn't own the studio that does the game."
Customer: "Oh, okay. Well, I need a Blu-Ray player, though, so..."
Biscuit: "You don't need it. The 360 does high-def, anyway."
Customer: "But I thought only Blu-Rays were HD?"
Biscuit: "Nah, that's just what they tell people. You can get high-def on the 360 just fine."
Customer: (turns to leave) "Okay, cool. Then I guess I don't need to spend the $300. Thanks."
At this point, I obviously have to say something. I'm about ready to explode.
Me: "Wait, excuse me, but I can assure you that God of War III will not ever go to the Xbox 360. And no DVD is actually capable of HD; only Blu-Ray is the high-def format."
The customer looks a little confused and looks at the biscuit. The biscuit, for some reason, looks mad.
Biscuit: "It doesn't even matter. You don't need a PS3. All the best games are on the 360, anyway."
Me: "...really. So...God of War III, like this customer was asking about, which is not going to the 360?"
Biscuit: "Whatever. Overrated."
Me: "Uncharted 2? Metal Gear Solid 4? Heavy Rain? LittleBigPlanet? Demon's Souls?Killzone 2? Gran Turismo 5?"
Biscuit: "Dude, whatever. Nobody cares about those games. Halo and Gears of War are better than any of those. Nobody gives a shit."
(It seems I'm somehow pissing him off at this moment)
Me: "Okay, fair enough. If you think so. But do you care about a game like Uncharted 2 that won Game of the Year from just about every major source on earth?"
Biscuit: (triumphantly) "GameSpot didn't give Uncharted 2 Game of the Year!"
...
......
Oh come on, that's effing hilarious. You know why.
Me: "Uh...you're right about that."
Customer: "Look, I don't want to start an argument or anything...I was just asking."
Me: "And you should be entitled to correct answers."
Biscuit: "Yeah, whatever."
Me: "All right, games aside...you won't even bother to mention the free online service? The vast differences in reliability? Any of that? I get that you hate the PS3 but don't you want to make a sale...?"
Biscuit: "I'm just trying to stop a customer from wasting his money."
Me: "Sadly, he's wasting his time talking to you. (To the customer) If you want a PS3, buy a PS3. Don't listen to this."
And then I left. He's lucky I was in a decent mood. I wanted to lodge his tiny stupid little head into the register tray.
4/30/2010 Ben Dutka
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Comments (167 posts)
WorldEndsWithMe
Friday, April 30, 2010 @ 10:52:16 PM
WorldEndsWithMe
Friday, April 30, 2010 @ 10:23:02 PM
Reply
Ben Dutka PSXE [Administrator]
Friday, April 30, 2010 @ 10:39:08 PM
Milonakis
Friday, April 30, 2010 @ 10:44:39 PM
WorldEndsWithMe
Friday, April 30, 2010 @ 10:47:40 PM
Milonakis
Friday, April 30, 2010 @ 10:51:05 PM
CH1N00K
Friday, April 30, 2010 @ 11:17:30 PM
WorldEndsWithMe
Saturday, May 01, 2010 @ 12:19:52 AM
Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 12:22:18 AM
WolfCrimson
Saturday, May 01, 2010 @ 3:16:43 AM
aaronisbla
Saturday, May 01, 2010 @ 4:15:08 AM
shadowpal2
Saturday, May 01, 2010 @ 9:17:05 PM
http://www.psxextreme.com/feature/359.html
But seriously Biscuit needed to shut up. Clearly a big 360 fanboy, major stockholder in M$ (who for fun works @ GameStop), or got a crap load of money from M$ to be talking like that. WHAT A MORON. Glad you helped out the customer...wait a minute...something doesn't seem right here...
the actual employee...was in fact giving false information which therefore means...HE WAS WASTING the customer's time...
when a customer (Ben) actually decided to spend his time to help when it wasn't his job. WOW. WOW........................WOW!!!
But seriously - awesome job Ben.
Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:12:20 PM
dual soul
Friday, April 30, 2010 @ 10:43:03 PM
Ben Dutka PSXE [Administrator]
Friday, April 30, 2010 @ 10:57:54 PM
Hitch
Saturday, May 01, 2010 @ 1:28:57 AM
PANICinc
Friday, April 30, 2010 @ 10:40:58 PM
just2skillf00l
Friday, April 30, 2010 @ 10:36:29 PM
Reply
Ben Dutka PSXE [Administrator]
Friday, April 30, 2010 @ 10:40:01 PM
Snaaaake
Friday, April 30, 2010 @ 10:37:14 PM
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I heard a lot of 360 pushing but never heard of any PS3 pushing.
However, here in Malaysia just about every retailer encourage their customers for PS3, though it will always be futile as it is normal for most Malaysians to behave like, "Wow PS3 so nice, what? No pirated and the originals are so expensive? No thanks."
PANICinc
Friday, April 30, 2010 @ 10:37:17 PM
Reply
I would've had a hard time not jumping down his throat with facts and stats!
Being the better man and helping the customer makes a warm feeling. Good for you!
Hey Ben, did you get a receipt from that Store? If so, fill out that survey and relay this store to them in the comments section!
Last edited by PANICinc on 4/30/2010 10:38:37 PM
JasperLoons
Friday, April 30, 2010 @ 10:39:31 PM
Reply
tes37
Friday, April 30, 2010 @ 10:45:51 PM
Reply
It's a credit to your character that you kept your cool, I lost my temper one time in a Gamestop. Although I was in the right, ( and not because I was the customer ) I felt bad about my conduct and apologized.
LividFiction
Saturday, May 01, 2010 @ 1:15:21 AM
just2skillf00l
Friday, April 30, 2010 @ 10:53:23 PM
Reply
Yeah I know, I was thinking about it as I was writing it, but the fingers took flight and before I knew it, well Whalaa...lol
I guess it depends upon how you look at it. Then again, Halo is a good game, it's just not deserving of the insurmountable hype it receives. I guess it's the equivalent of mountain spring water. Why everyone loves it is beyond me. TBH, Arrowhead water tastes like piss. You heard it hear first folks.
Ben Dutka PSXE [Administrator]
Friday, April 30, 2010 @ 10:58:56 PM
NightHawk17
Friday, April 30, 2010 @ 10:54:31 PM
Reply
Highlander
Friday, April 30, 2010 @ 11:24:10 PM
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P.S. This is one of the *many* reasons I do NOT purchase anything from GameStop anymore. I won't buy from Walmart either - for similar reasons.
Amazon is OK for now though.
Last edited by Highlander on 4/30/2010 11:26:15 PM
Qubex
Saturday, May 01, 2010 @ 4:50:44 AM
fluffer nutter
Friday, April 30, 2010 @ 11:42:20 PM
Reply
Scarecrow
Friday, April 30, 2010 @ 11:45:14 PM
johnld
Saturday, May 01, 2010 @ 12:41:26 AM
Come to think of it, maybe thats why they didnt keep me past the holiday season, even though i did a lot better than most of the regular people. Gamestop does have a lot of idiot fanboys. On a side note, best buy has a lot of hot women, i mean alot. much better than what gamestop has.
Jed
Saturday, May 01, 2010 @ 4:58:29 PM
I work at gamestop and I'm the same way. If they ask me which is my favorite I will tell them PS3 and why it is. But if they are trying to find out what is right for them I give them the straight facts about each system.
P.S. I also worked at Best Buy and they had way more hot women. But there was this one girl I worked with at Gamestop and just let me say, DAMN!
Scarecrow
Friday, April 30, 2010 @ 11:43:59 PM
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And that was like the first time I bought a game at Gamestop in years!
lol, the Gamespot GOTY line was just hilarious since it's so obvious that another ps3 exclusive won it.
Anyway, so sad that this is the mentality that these employees bring to work. Instead of providing FACTUAL information, this guy decides to act as if Bill Gate's right behind him
Kudos to Ben for not further embarrassing the employee.
LegendaryWolfeh
Saturday, May 01, 2010 @ 4:09:26 AM
Scarecrow
Saturday, May 01, 2010 @ 12:37:32 PM
LegendaryWolfeh
Saturday, May 01, 2010 @ 1:42:02 PM
Wage SLAVES
Friday, April 30, 2010 @ 11:49:23 PM
Reply
fluffer nutter
Friday, April 30, 2010 @ 11:55:43 PM
laxpro2001
Saturday, May 01, 2010 @ 12:08:01 AM
Reply
Haha I loved that comment just because of the pirate-esque image I got in my head.
Ben you should have told him about psxextreme. I fear for those kind of consumers who put their trust in salespersons that are either not knowledgeable or misinformed... or just plain biased.
I hope he ended up getting the PS3 and that d-bag didn't talk him out of it.
Also my personal experience with gamestop hasn't always been bad until they fired the one guy who knew what customer service was. Ever since about 1 and a half years ago they have not given me the time of day unless I was just coming from the gym (wearing next to nothing) and there was a girl working. I now shop at a Play N Trade which opened up last year and they got CS down right and always have amazing deals :)
Last edited by laxpro2001 on 5/1/2010 12:08:35 AM
Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 12:23:47 AM
Hitch
Saturday, May 01, 2010 @ 12:47:46 AM
laxpro2001
Saturday, May 01, 2010 @ 12:49:45 AM
Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 1:03:00 AM
laxpro2001
Saturday, May 01, 2010 @ 1:13:41 AM
Hitch
Saturday, May 01, 2010 @ 1:27:06 AM
laxpro2001
Saturday, May 01, 2010 @ 3:40:41 AM
WolfCrimson
Saturday, May 01, 2010 @ 3:41:36 AM
Shams
Saturday, May 01, 2010 @ 11:53:54 AM
piratedrunk
Saturday, May 01, 2010 @ 2:57:18 PM
TheUglyBassist
Saturday, May 01, 2010 @ 12:20:54 AM
Reply
johnld
Saturday, May 01, 2010 @ 12:49:42 AM
Reply
Oh by the way, i had no choice but to preorder from gamestop because they told me that i cant take the $5 i used to preorder final fantasy 13. i canceled FF13 from them because i could get the game and guide for 20 bucks off the price i would pay if i bought it at gamestop. i canceled my god of war 3 preorder from them because it was cheaper somewhere else. they still told me i cant take that money out. I got pissed so i bought a used game, beat the game in less than 7 days, returned it for the full money amount. when the hell did they stop giving back your reserve deposit after canceling your preorder?
Jed
Saturday, May 01, 2010 @ 5:02:13 PM
convergecrew
Saturday, May 01, 2010 @ 11:56:12 PM
johnld
Sunday, May 02, 2010 @ 4:29:46 PM
Kai200X
Saturday, May 01, 2010 @ 12:59:05 AM
Reply
Qubex
Saturday, May 01, 2010 @ 5:18:27 AM
JDC80
Saturday, May 01, 2010 @ 1:25:50 AM
Reply
But this dude sounds like he was hitting the Xbots sites hard before coming into work that day..It's not even a contest or a debate on which console has the better line up of exclusives right now. BTW speaking of exclusives "Halo" isn't even the best FPS on the 360, once that new C.O.D drops Reach is going to be a distant memory.
But if I was in that situation it would probably turn out like this:
http://www.youtube.com/watch?v=1VuMzgeSflQ
Go to 0:28.. Warning it's from the show "The Boondocks" so nobody gets shock when you hear a word.
FullmetalX10
Saturday, May 01, 2010 @ 5:33:22 PM
King James
Saturday, May 01, 2010 @ 1:49:55 AM
Reply
Sad that's the type of behavior that can manifest in a place like GameStop. We've come a long way from FuncoLand. Thats why I buy all my games on Amazon now.
Glad you told that customer the truth. He probably woundn't have bought 3 till Christmas listening to that garbage.
Last edited by King James on 5/1/2010 1:52:20 AM
Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:36:28 AM
Riku994
Saturday, May 01, 2010 @ 12:32:54 PM
Banky A
Sunday, May 02, 2010 @ 6:44:19 AM
fooosie
Saturday, May 01, 2010 @ 2:23:19 AM
Reply
Scarecrow
Saturday, May 01, 2010 @ 12:43:08 PM
Alienange
Saturday, May 01, 2010 @ 2:26:15 AM
Reply
Whatever brought you into the store, I certainly hope you didn't give this clown any money after this absolute tomfoolery of a sales pitch. You did drop your item at the counter and walk away right? RIGHT?!
Glad you at least had the balls to speak up and not only educate a customer about the PS3, but educate them about the lack of brain cells at GameStop.
Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:37:39 AM
But this was a different store in a different town. I probably should've expected it but I didn't realize it could be bad enough where fanboys would LIE to customers.
___________
Saturday, May 01, 2010 @ 3:21:32 AM
Reply
they can thank their lucky stars that there the only ones who have the 7 day return policy otherwise i would of stopped going their years ago.
ill probably stop going there all together now since i found this guy in the parra who sold me mirrors edge, dead space, RFG, burnout paradise, prototype and GOW3 limited edition for a meere 200 bucks!
if i bought that stuff at EB it would of cost me over double that easy!
not bad, i guess shopping around does help after all.
little dreamer
Saturday, May 01, 2010 @ 3:26:01 AM
Reply
WolfCrimson
Saturday, May 01, 2010 @ 3:30:51 AM
Reply
Ultimadream
Saturday, May 01, 2010 @ 3:54:45 AM
Reply
Alienange
Saturday, May 01, 2010 @ 9:57:25 AM
Ultimadream
Saturday, May 01, 2010 @ 10:36:02 AM
Alienange
Saturday, May 01, 2010 @ 1:20:29 PM
aaronisbla
Saturday, May 01, 2010 @ 4:17:44 AM
Reply
The sad part is in the new issue of game informer it clearly talks about Epic's new Bulletstorm game which is multiplatform. When i show him this he still insists that MS owns epic, they must have struck some kind of deal to let that happen...smfh
Alienange
Saturday, May 01, 2010 @ 1:22:04 PM
Banky A
Sunday, May 02, 2010 @ 6:46:54 AM
Tom_Robertson
Saturday, May 01, 2010 @ 5:24:37 AM
Reply
Deleted User
Saturday, May 01, 2010 @ 5:41:34 AM
Reply
___________
Saturday, May 01, 2010 @ 9:44:00 AM
almost every game this gen is overrated, game journalists are turning into HGG everything is mind boggling fan freaking tastic!
the day GTAIV got a perfect score, is the day i lost faith in journalists.
and the day bayonetta got them too just reassured that!
Qubex
Saturday, May 01, 2010 @ 10:19:54 AM
FullmetalX10
Saturday, May 01, 2010 @ 2:58:07 PM
RadioHeader
Saturday, May 01, 2010 @ 5:54:15 AM
Reply
He realised I was messing with him and he wasn't at all happy. I on the other hand was grinning like a cheshire cat as I asked if I needed a voucher or anything for online play.
Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:41:32 AM
RadioHeader
Saturday, May 01, 2010 @ 2:37:12 PM
shadowscorpio
Sunday, May 02, 2010 @ 1:41:43 PM
Wage SLAVES
Saturday, May 01, 2010 @ 5:59:14 PM
NeoHumpty
Saturday, May 01, 2010 @ 6:22:21 AM
Reply
JackC8
Saturday, May 01, 2010 @ 7:23:31 AM
Reply
I never go into Gamestop because they let their employees take the games home and play them and then sell them as new. At Amazon they call stuff like that "used" and price it accordingly.
Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 10:42:26 AM
Silent_J
Saturday, May 01, 2010 @ 9:27:35 AM
Zorigo
Saturday, May 01, 2010 @ 10:55:52 AM
BeezleDrop
Saturday, May 01, 2010 @ 8:44:33 AM
Reply
Nice picture choice( Eagle vs Shark right?), just watched that movie, pretty random but effective. It is hard to believe people are still like that, I was beginning to hope the Fanboy thing was fading away. After all of this time from me shopping at Gamesmut, I actually have friends there, they finally learned I only buy Playstation. And most of them got tired of RROD's and ridiculous unreliability, so they bought PS3's. If anyone tried to sell someone wrong I would have to interject, your average person doesn't deserve to be lied to. People are looking for proper investments, not lies!
Last edited by BeezleDrop on 5/1/2010 8:45:55 AM
Qubex
Saturday, May 01, 2010 @ 10:21:33 AM
Douchebaguette
Saturday, May 01, 2010 @ 10:55:26 AM
Reply
Jawknee
Saturday, May 01, 2010 @ 11:50:37 AM
Reply
Last edited by Jawknee on 5/1/2010 11:50:57 AM
Alienange
Saturday, May 01, 2010 @ 1:27:44 PM
bigrailer19
Saturday, May 01, 2010 @ 12:10:15 PM
Reply
So myself and a friend walked in to gamestop to pick up our copies of dragon age for the PS3, and coincedentally another customer making the same purchase for 360. The 360 customer noticed we were getting it on ps3 and started asing questions about the game on both consoles, and the employee(s) both pointed out true facts about the game to an extent. then one of the employees, after the mentioning of framerate, said "and the PS3 is supposed to be this amazing machine" sarcastically.
Welp id heard enough at that point, cus it was obvious that the customer was trying to prove something to myself and my friend for purchasing the ps3 version, and the employee just made a stupid comment, so i replied simply. "well the PS3 is amazing have you seen KZ2, MGS4, and Uncharted 2? no other games even compare to the level they are on, no other games look anywhere near as good on any other console. And i probably should mention that Dragon Age is the first game BioWare has developed on the PS3, and they are very familiar with the 360 by now so lets let this one slide!"
No one spoke another word until the employee said sign here for your purchase. I'm not gonna lie it was kind of awkward lol!
Last edited by bigrailer19 on 5/1/2010 12:13:16 PM
FlyingKickPunch
Saturday, May 01, 2010 @ 1:35:30 PM
Reply
Ben Dutka PSXE [Administrator]
Saturday, May 01, 2010 @ 3:38:35 PM
FlyingKickPunch
Saturday, May 01, 2010 @ 5:05:26 PM
Russell Burrows
Saturday, May 01, 2010 @ 1:49:31 PM
Reply
When they ask me why no 360? then I say do I look that stupid?
That 360 thing rips you off by consuming way too much electrical power where you end up paying sixty dollars extra per month just due to electricity to run it then you get to spend an extra 30 dollars paying for rechargeable batteries then to top it off you get to pay extra for online....bah!
And no high definition.
And you get ripped off on multiplatform games where the 360 versions come in SUB hd resolutions like FFXIII.
Then even 360 exclusives you get ripped off where Alan Wake is in 560p...bah!
And the 360 audio is lossy and compressed....bah!
And the 360 fan sounds like a jet trying to land in your living room...BAH!!
And DVD 360 games get smudges and scratches real easy so disc read error...BAH!!
And after that the 360 fanboys never ask ME that question ever again......LOL.
FullmetalX10
Saturday, May 01, 2010 @ 3:39:28 PM
Reply
WorldEndsWithMe
Saturday, May 01, 2010 @ 4:43:02 PM
Reply
Fane1024
Saturday, May 08, 2010 @ 2:40:39 PM
Random_Steve
Saturday, May 01, 2010 @ 4:43:31 PM
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Mr Bitey
Saturday, May 01, 2010 @ 5:01:16 PM
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The circumstances were a bit different. It was a mother and her son. She was asking about the differences in the systems. The manager of all people essentially said, "360 pwns! PS3 is teh suxorz!"
I bit my tongue and let it slide. I have not set foot in a GameStop since. Since then, I learned that Amazon tends to be the cheaper option anyway. I haven't looked back since.
Last edited by Mr Bitey on 5/1/2010 5:02:29 PM
netofobia
Sunday, May 02, 2010 @ 4:13:30 AM
we're either neutral or ps3 fans. ...then there's the guy with the iphone gaming fetish, but he's a whole other kind of monster.
i have seen the idiots though, been there way to long to come out unscathed.
Mavfan321
Saturday, May 01, 2010 @ 5:08:00 PM
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sha4dowknight05
Saturday, May 01, 2010 @ 5:41:23 PM
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The customer wasn't very bright either, YOU SHOULD KNOW GOW III isn;t coming to the 360!!!
Thought I do have to admit it wasn't worth mentioning Uncharted 2 winning awards because really, most people don't really care if a game did anyways they care about gameplay not awards.
shadowscorpio
Saturday, May 01, 2010 @ 8:00:01 PM
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The type of nonsense described in this article is why we with the knowledge exist. We must defend the truth and what is right.
Kudos Ben for laying it down!
The more people start opening their minds up to the truth about how much the PS3 trumps the competition the sooner the competition will wihter on its own.
-fin
Last edited by shadowscorpio on 5/1/2010 8:00:33 PM
DeathOfChaos
Saturday, May 01, 2010 @ 9:46:45 PM
Reply
sha4dowknight05
Sunday, May 02, 2010 @ 8:13:01 AM
Reply
maxpontiac
Sunday, May 02, 2010 @ 4:25:35 PM
Reply
dbyzforce
Sunday, May 02, 2010 @ 5:06:14 PM
Reply
Last edited by dbyzforce on 5/2/2010 5:07:01 PM
whooka
Monday, May 03, 2010 @ 11:59:56 AM
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SirLoin of Beef
Thursday, May 06, 2010 @ 9:27:39 AM
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The employee you ran into should be reported. Not only did he cost his store a sale but he was rude and unprofessional. Plus, he gives people who like the 360 (like me) a bad name.

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kraygen
Reply
Friday, April 30, 2010 @ 10:16:44 PM
Man I cannot stand people like that and sadly everyone that works at my local gamestop is just like that. I think thats what some gamestop managers look for in their employees.
The sad thing is that there are lots of people like that customer and gamestop is a place a lot fo them go for information regarding things like Ps3 stuff.
It's a sad sad gamer world we live in.
Edit: Oh and Ben, thanks for standing up for the customer and giving him the help he needed.
Last edited by kraygen on 4/30/2010 10:17:37 PM