We Need More Than Silence On This PSN Issue
So the PlayStation Network has been down for a couple days now and although that is troubling, it isn't half as troubling as Sony's silence.
Thus far, we've received only one brief official statement from Sony concerning this major problem, and that hasn't been altered or updated in any way yet. The post at the Blog even asks us to "stay tuned to this space for more details" but those details just haven't arrived. All we have are a few rumors concerning the cause; some say it's due to the issue in Japan while others blame the infamous hacking group, Anonymous (who have denied responsibility).
Therefore, we - and every last PSN user out there - know absolutely nothing.
While it's certainly true that a few days isn't the end of the world, few will view this scenario as a "no news is good news" situation. In fact, from the viewpoint of the astute video game consumer, no news is nothing but bad news when it comes to such problems. Sony should know that. And no matter how terrible the nightmare is, we deserve to know at least a little something about it. Even if we don't get it back for a week or more, it would be highly beneficial from a PR standpoint to inform the millions of PSN users around the globe.
Even a vague estimate would work wonders because as far as many are concerned, silence is the absolute worst philosophy right now. Sony has always been communicative in regards to their fans and therefore, those fans have come to expect an up-front statement and a continual string of updates. We don't need to know every last technical detail, but we certainly could use a longer, more detailed apology and a "here's where we're at" update. In short- Sony, you need to speak up and say something. Anything.
4/22/2011 Ben Dutka
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Comments (104 posts)
Killa Tequilla
Friday, April 22, 2011 @ 10:03:45 PM
"An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share."
Last edited by Killa Tequilla on 4/22/2011 10:04:46 PM
Dancemachine55
Friday, April 22, 2011 @ 10:27:08 PM
WorldEndsWithMe
Friday, April 22, 2011 @ 11:44:26 PM
Dancemachine55
Friday, April 22, 2011 @ 9:07:57 PM
JMO_INDY
Friday, April 22, 2011 @ 8:24:05 PM
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Though on the other hand I don't think it's right for us to get up in arms for a service that is free to all, and about a problem we know nothing about nor how to fix it. But that's just the problem isn't it, we know nothing.
Last edited by JMO_INDY on 4/22/2011 8:27:59 PM
DazeOfWar
Friday, April 22, 2011 @ 8:26:28 PM
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The good thing about this is that I can actually work on some single player stuff I have on backlog. I'm almost finished with Uncharted 1 on crushing to earn my Platinum.
Hopefully we'll hear something soon.
DazeOfWar
Friday, April 22, 2011 @ 10:35:06 PM
BikerSaint
Friday, April 22, 2011 @ 8:32:26 PM
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And this couldn't come at a worse time, it's a holiday weekend when people will probably be home, along with the Home 1.5 update, Steam integration, Portal, Somcom 4, & Mortal Kombat that gamers want to get all over their MP modes.
Come on Sony, give the MP'ers some little morsel to chew on.
Dancemachine55
Friday, April 22, 2011 @ 9:10:04 PM
And in saying that, I realise that for hackers, this would be the most opportunistic time to strike, right when the players want it most. A long weekend public holiday when lots of big releases come out.
LittleBigMidget
Friday, April 22, 2011 @ 8:47:03 PM
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Dancemachine55
Friday, April 22, 2011 @ 8:48:09 PM
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It's not the biggest deal for me since I have a 360 as well and most of my friends are on that, but I feel for those who are Playstation loyalists and only have a PS3. No online gaming, no friends access, that's gotta suck.
But you are completely right Ben, Sony should be offering quick blog updates at least every 12 hours or so, just to give us PSN subscribers something to go by. They usually do, so like I said, something really wrong must've happened and they don't want to let it slip out of embarassing themselves.
By staying silent, speculation turns to a common enemy. Thank goodness that enemy is Anonymous around here, and not Sony themselves.
Remember, for every minute the PSN is down, that's a substantial loss for the company, no purchases being made, no one accessing Home or playing online, no micro-transactions, I'm sure everyone at SCE are working around the clock just to get this back up again and running smoothly.
AND if this was the actions of someone at Anonymous, GO AWAY!! No one likes you or your actions or what you stand for. Sony had every right to sue Hotz for jailbreaking and distributing codes for the PS3. Sony made the removal of Other OS optional, so quit your whining!! You could still access the internet with Other OS, you just couldn't update the PSN, which is not a big deal if you're not gaming online!!!
I hope it does come back soon, if not for me, then for all the Playstation fans and sole PS3 console owners out there.
Also, a friendly reminder to all here at PSXextreme, avoid other sites like Kotaku, IGN or N4G, I assume the Xbots will be out in full force bagging the PS3 and the PSN relentlessly.
Lawless SXE
Friday, April 22, 2011 @ 8:51:15 PM
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Peace.
PorkChopGamer
Friday, April 22, 2011 @ 8:53:00 PM
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I agree it would be very helpful for Sony to keep people up to date, but maybe it's something they can't break down into a 'T-minus 6 hours until we're back up' message. I do hope this is resolved soon for those hardcore MP people out there.
Jawknee
Friday, April 22, 2011 @ 9:31:38 PM
WorldEndsWithMe
Friday, April 22, 2011 @ 10:00:06 PM
Fane1024
Saturday, April 23, 2011 @ 2:40:50 AM
CrusaderForever
Friday, April 22, 2011 @ 9:05:22 PM
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Dancemachine55
Friday, April 22, 2011 @ 9:19:11 PM
For worldwide access of PSN to be down, it sounds more like hackers than anything else. A whole system crash based on a faulty server or Sony-caused incident sounds highly unlikely, but I could be wrong.
Beamboom
Friday, April 22, 2011 @ 9:22:47 PM
Jawknee
Friday, April 22, 2011 @ 9:33:44 PM
MyWorstNightmar
Friday, April 22, 2011 @ 9:08:17 PM
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This is Gabe Newell's doing!!
It's been a setup from the start. His E3 grovelling, sucking up to Sony and PS3 owners, bringing Portal 2 to us, and Sony letting him bring his Trojan Horse (Steam) to the PSN!!!!
We've been had!!! Gabe is in Redmond, Wa. laughing his a$$ off right now! Aaaaaaarrgghhhhhh!!!!!!!
/s
WorldEndsWithMe
Friday, April 22, 2011 @ 9:41:43 PM
frostface
Friday, April 22, 2011 @ 9:09:02 PM
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Playstation tweet a couple of hours ago:
"No new information to update you with I'm afraid. We'll post here over the weekend with any developments. blog.eu.playstation.com/"
They'll post over the weekend, which sounds like no end in sight as of yet.
Ben Dutka PSXE [Administrator]
Friday, April 22, 2011 @ 9:14:49 PM
frostface
Friday, April 22, 2011 @ 9:24:24 PM
Dancemachine55
Friday, April 22, 2011 @ 10:33:16 PM
Got this from IGN. A spokesperson, Senior Director of Communications Patrick Seybold, has said that it IS an external intrusion (or hacker) who invaded the PSN and Qriosity services.
Sony maunually shut down the network on Wednesday night around 8pm as a means to secure PSN and perform a full investigation.
This means PSN was brought down by Sony so as the hacker could not affect gamers and/or accounts. Good move from a security standing point if you ask me.
Dancemachine55
Friday, April 22, 2011 @ 9:21:57 PM
BikerSaint
Friday, April 22, 2011 @ 11:01:54 PM
ffyfe7
Friday, April 22, 2011 @ 9:16:18 PM
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I believe one of the factors is that most games rely on online features to sustain replayability. It's like the more recent Call of Duty(s), the single player seems like an afterthought because a vast majority of their focus goes towards MP.
In the end this issue doesn't affect me personally as I am playing GT5 and MLB 11 The Show as of now but I do feel for those who are paying for PS+ or just want to go online. Even if Sony stated something along the lines of "Having difficulty fixing issue of...PSN will be down for approximatly..." it would at least inform PSN users.
Dancemachine55
Friday, April 22, 2011 @ 9:24:13 PM
TheAgingHipster
Friday, April 22, 2011 @ 9:26:42 PM
Killa Tequilla
Friday, April 22, 2011 @ 9:30:04 PM
gunblademaster
Friday, April 22, 2011 @ 9:51:26 PM
InBlackestNight
Friday, April 22, 2011 @ 9:33:11 PM
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Qubex
Friday, April 22, 2011 @ 10:16:43 PM
Jawknee
Friday, April 22, 2011 @ 11:01:15 PM
ffyfe7
Friday, April 22, 2011 @ 9:38:18 PM
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I've played through RDR three times due to my PS3 breaking at certain points. On my first playthrough I was just about to head back to the farm when I got the YLOD. My brother was playing it later because he was playing on the other PS3 and ruined the ending. So yeah RDR is fun but if I have to start again for any reason.....
Dancemachine55
Friday, April 22, 2011 @ 10:35:37 PM
gunblademaster
Friday, April 22, 2011 @ 9:42:17 PM
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BIGRED15
Friday, April 22, 2011 @ 9:45:56 PM
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Here's a little something for online junkies. AT LEAST U OWN A PS3!!! for cryin out loud, we as a consumer base have become way to reliant on online games. I'll bet COD freaks are suckin their thumbs right now. I don't know about y'all but a little uncharted 2 to finish an already relaxing day sounds like the perfect alternative.
Temjin001
Friday, April 22, 2011 @ 9:50:16 PM
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WorldEndsWithMe
Friday, April 22, 2011 @ 9:50:50 PM
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I'm not happy about it because I want to watch Netflix. It would be nice to have an update and so far it seems like Sony themselves still don't know what is going on.
They may also not want to cede any losses to the attackers until success has been achieved permanently. Railing against Anonymous could only make the matter worse, and I fail to see how anything in Japan would affect servers here but then I know nothing about how that stuff works.
It sucks, but we are behind ya Sony. And don't let the xbox snottites get ya down. Fix it, but then I want a full update on WHAT THE HELL HAPPENED!!!
Screw online gaming, I need my anime.
gunblademaster
Friday, April 22, 2011 @ 9:55:59 PM
Temjin001
Friday, April 22, 2011 @ 9:56:15 PM
WorldEndsWithMe
Friday, April 22, 2011 @ 10:01:14 PM
gunblademaster
Friday, April 22, 2011 @ 10:04:41 PM
Jawknee
Friday, April 22, 2011 @ 10:10:32 PM
It says you need to have a secure PSN connection to use Netflix but it's not true. I'm watching That 70's Show right now. :)
Last edited by Jawknee on 4/22/2011 10:13:31 PM
WorldEndsWithMe
Friday, April 22, 2011 @ 10:12:14 PM
Killa Tequilla
Friday, April 22, 2011 @ 10:12:42 PM
WorldEndsWithMe
Friday, April 22, 2011 @ 10:18:21 PM
WorldEndsWithMe
Friday, April 22, 2011 @ 10:44:33 PM
BikerSaint
Friday, April 22, 2011 @ 11:14:43 PM
shiroxkatsuya
Friday, April 22, 2011 @ 9:57:04 PM
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Snorge
Friday, April 22, 2011 @ 9:57:45 PM
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Snorge
Friday, April 22, 2011 @ 9:58:10 PM
Jawknee
Friday, April 22, 2011 @ 10:11:20 PM
Qubex
Friday, April 22, 2011 @ 10:21:46 PM
As far as I have read Anonymous have explicitly said they are not part of it. Maybe a radical wing of Anonymous is... but if it is rather a professional cyber criminal gang trying to intrude in order to get credit card information out of the system etc, this attack may be at another level, far beyond what we know.
Maybe Sony are in real trouble, and they are trying to see what they can do to re-credit peoples accounts, or try to deal with the loss of private credit card information.
This did occur and the news got out, it would really undermine PSN and everything Sony has done.
I already went to my account and removed all personal details and credit card information. I only have very limited information, and will only use PSN cards to credit my account (if I ever do again) in the future...
Q!
"play.experience.enjoy"
Last edited by Qubex on 4/22/2011 10:22:11 PM
Dancemachine55
Friday, April 22, 2011 @ 10:39:53 PM
Fane1024
Saturday, April 23, 2011 @ 2:49:51 AM
Beamboom
Friday, April 22, 2011 @ 10:02:16 PM
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Pure speculation of course, but this is a very typical response when security has been breached. ie "hacked".
And if they were, I'd guess what's happened is that either they managed to leech data out of psn, or (more likely imo) they've flooded the databases with bogus data, mimicking real ps3 clients.
But this is *pure* speculation of course.
Beamboom
Friday, April 22, 2011 @ 10:04:43 PM
Beamboom
Friday, April 22, 2011 @ 10:59:52 PM
AcHiLLiA
Friday, April 22, 2011 @ 10:17:54 PM
WorldEndsWithMe
Friday, April 22, 2011 @ 10:17:20 PM
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kokoro
Friday, April 22, 2011 @ 10:22:35 PM
Qubex
Friday, April 22, 2011 @ 10:25:33 PM
As said above, I think it may be a sophisticated attack to defraud Sony. This maybe related to Russian / Chinese cyber criminals hacking into the system deeply to get out credit card information or the like. I just don't think it is a s simple as an Anonymous DDOS attack...
I get the feeling it is more sinister than this. Look, even the company Sony hired to "absorb" DDOS attacks has failed to protect them. It may be a real hacker intrusion on a different scale, but not an Anonymous job specifically.
Q!
"play.experience.enjoy"
WorldEndsWithMe
Friday, April 22, 2011 @ 10:47:27 PM
Jawknee
Friday, April 22, 2011 @ 10:53:35 PM
LittleBigMidget
Friday, April 22, 2011 @ 10:18:36 PM
Reply
Dancemachine55
Friday, April 22, 2011 @ 10:29:58 PM
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Got this from IGN. A spokesperson, Senior Director of Communications Patrick Seybold, has said that it IS an external intrusion (or hacker) who invaded the PSN and Qriosity services.
Sony maunually shut down the network on Wednesday night around 8pm as a means to secure PSN and perform a full investigation.
This means PSN was brought down by Sony so as the hacker could not affect gamers and/or accounts. Good move from a security standing point if you ask me.
Dancemachine55
Friday, April 22, 2011 @ 10:44:03 PM
I would much rather go a few days without PSN and have my information secure than keep playing online while some hacker takes my credit card info and goes on a shopping spree.
LittleBigMidget
Friday, April 22, 2011 @ 10:52:00 PM
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Gamer Girl Gemo
Friday, April 22, 2011 @ 10:57:54 PM
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Besides that, this does make me worry a bit. Since you brought this point up, Ben, the more time passes, the more worried I get. I'm confident that Sony will give us a heads up when they figure something out.
On another note, I noticed that the whole "you have been signed out of PlaystationNetwork" thing is now changed to "PlaystationNetwork is currently undergoing maintenance". I personally take this as a good sign, but the longer it's there, the more I'll worry. I hope you'll keep us informed about this whole thing, Ben. This is the only site I actually enjoy checking.
Ben Dutka PSXE [Administrator]
Saturday, April 23, 2011 @ 12:12:48 AM
___________
Saturday, April 23, 2011 @ 4:42:22 AM
CrusaderForever
Saturday, April 23, 2011 @ 12:09:05 AM
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___________
Saturday, April 23, 2011 @ 4:43:22 AM
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Excelsior1
Saturday, April 23, 2011 @ 5:54:09 AM
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Mornelithe
Saturday, April 23, 2011 @ 10:40:43 AM
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That having been said, I think it's about time that Sony implemented the PS3's parallel processing capabilities, create a program that either tracks down, or does counter-DDoS, and basically any PS3 owner who's interested can lend their spare processing power to annihilating these scumbags. Hell, even better, make the program simply track these peoples whereabouts down. Their specific location in the world. Then make it a race, either the cops get there and arrest them first, or we do, and the coroner will need dental records to identify the body.
I'm getting tired of Governments, and major businesses simply allowing these people free reign to do as they please. Some examples need to be made, and at this point, I wouldn't be against those examples being in the form of bullets.

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TheCrazyMerc
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Friday, April 22, 2011 @ 8:22:31 PM