: An Open Letter To Sony

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An Open Letter To Sony

Dear Sony,

As you work to return the PlayStation Network to its fans, we offer this letter, in conjunction with our readers, as we have taken the liberty of assessing their general response to this ordeal.

You have no doubt been aware of consumer reactions, which have ranged from aggressive hatred to forgiving patience. Over the past three weeks, those who saw their personal information in potential jeopardy became concerned; they also lamented the loss of a heretofore reliable, trustworthy service. But through it all, it appears your fans are more than willing to return to you when the Network resurrects. Even if the rebuilding process takes longer than anticipated, we will come back.

That being said, in all walks of life, it is important to learn from our mistakes and adapt to quickly changing landscapes. Therefore, when the Network returns, the fans will expect it to have a refreshed fortitude and new-found staying power. They will expect a safer Sony, a more alert Sony, a Sony that effectively battles the cyber-terrorism the rest of the world must combat on a daily basis. This may sound demanding but we all have to be more attentive, and while we recognize that Sony Corp. is a victim, we also know your company has a responsibility.

We have confidence that our responsibility is not ill-placed. But we may have a few reservations and to allay our fears, it will be important that the Network return with vigor and stability. You have earned your loyal fans over the years and they can forgive and forget, especially when direct criminal acts are involved. However, if fans have to go through a second fiasco, even the most hardcore loyalists will begin to question. The Network must be a place that keeps us entertained but in addition, it must also instill a sense of calm serenity, in that we are not filled with anxiety.

We recognize the situation for what it is and place blame accordingly. Those responsible for the attack on your servers receive the brunt of our ire, and we will not ignore the root cause of this problem. If the criminals in question sought to earn notoriety, fame or respect from anybody in the gaming world, they failed to do so. Nobody is impressed with these acts, and nobody forgives or makes excuses for them. At the end of the day, it is an uphill battle against cyber criminals and above all else, we do acknowledge the following: Sony and its fans are on the same side.

Sincerely,

PSXE Staff and Common Sense Gamers

5/13/2011 Ben Dutka

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Comments (156 posts)

MyWorstNightmar
Friday, May 13, 2011 @ 9:48:26 PM
Reply

Very well said Ben. Er, or written?

One of these days, we can all get back to gaming!

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MyWorstNightmar
Friday, May 13, 2011 @ 9:52:08 PM

I should rephrase to say, get back to the business of gaming, talking about games, concentrating on games and the fun they provide. Instead of the nasty underbelly of internet crime. This has been an unpleasant distraction.

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Kiryu
Friday, May 13, 2011 @ 9:49:48 PM
Reply

A Sony Playstation Fan Forever!

Agree with this comment 35 up, 7 down Disagree with this comment

cLoudou
Friday, May 13, 2011 @ 10:12:08 PM

Playstation forever fans, unite!

Agree with this comment 23 up, 4 down Disagree with this comment

StangMan80
Saturday, May 14, 2011 @ 1:29:05 AM

Why would you get thumbed down for that??? Idiots.

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IronFace2
Saturday, May 14, 2011 @ 7:12:43 AM

I will never leave Sony, no matter what. Playstation fan forever!

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kevinater321
Saturday, May 14, 2011 @ 8:20:30 AM

"Once a Playstation fan, always a Playstation fan 4 life. 360 fanboys need to get a life." Oh the irony.

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AcHiLLiA
Saturday, May 14, 2011 @ 11:25:43 AM

lol, xbot fanboys, ur just jealous, haha.

Last edited by AcHiLLiA on 5/14/2011 11:28:04 AM

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Wissam
Saturday, May 14, 2011 @ 3:27:01 PM

Is there anyone called you x360 fanboy ?

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BikerSaint
Friday, May 13, 2011 @ 9:50:38 PM
Reply

You can add my name to that!

Well done there, Ben!!!!!

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Roach721
Saturday, May 14, 2011 @ 12:44:19 AM

I'm with you guys.

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Killa Tequilla
Friday, May 13, 2011 @ 9:52:04 PM
Reply

Warmth in Sony's my heart.

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Killa Tequilla
Friday, May 13, 2011 @ 10:47:49 PM

Meant to say "Warmth in Sony's heart"

What I said up there makes no sense lol. Ooh well can't edit.

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bigrailer19
Friday, May 13, 2011 @ 10:52:33 PM

good job! ;)

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Killa Tequilla
Friday, May 13, 2011 @ 11:54:35 PM

I have good news.

http://videogamewriters.com/sony-levels-with-publishers-on-psn-three-weeks-later-10253

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ZettaiSeigi
Friday, May 13, 2011 @ 9:52:43 PM
Reply

Where do I put my Johnny Hancock?

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cLoudou
Friday, May 13, 2011 @ 10:11:21 PM

I don’t know, but I know where I want to put my 'hancock'.

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Mog
Friday, May 13, 2011 @ 9:52:52 PM
Reply

Well then, not much more to say on the matter, other than...

perfect letter.

Last edited by Mog on 5/13/2011 9:54:09 PM

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Aura7541
Friday, May 13, 2011 @ 9:54:34 PM
Reply

Speaking about common sense, I came about an article earlier today. Unlike many other "journalists", this writer actually put a lot of effort into his research. He contacted multiple GameStops (in the US only). All the clerks said to him that not a lot of PS3s have been traded in, or if any at all. Edge Magazine's story about the increased amount of PS3 trade-ins only happened in the UK. The writer also said that PSN only have lost 100,000 subscribers, which is a very tiny number compared to the total of 77 million subscribers.

Here's the link if anybody wants to read his article. Relative to other articles, this one is more objective and mature.

http://www.betanews.com/joewilcox/article/Dont-believe-the-hype-PS3-users-arent-switching-to-Xbox-360/1305314210

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kraygen
Friday, May 13, 2011 @ 10:24:50 PM

How could the psn have lost 100,000 subscribers? For one the network has been down so no one has been able to do anything with their account.

Secondly can you even permanently delete a psn account? It has all your trophy info and what not and I've never seen a permanent delete button. Of course I haven't gone looking.

However that comment alone makes me wonder at the reliability of the article, even if you can delete your account, you can't do it when you can't access your account.

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Aura7541
Friday, May 13, 2011 @ 10:36:09 PM

That's a good point. I kind of didn't think about that before I posted nor did I mention that the writer got the information through word of mouth rather than documentation. I agree that that part of the article is iffy. The main point I was trying to get at in my previous comment is that this article is informational rather than sensationalized.

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DazeOfWar
Friday, May 13, 2011 @ 10:45:23 PM

You know what's funny is that the one store in th UK said his PS3 trade ins have increased 200% but doesn't mention what the amount traded in before this all happened. I could it increasing 200% when nothing was coming in before.

I love my PS3 and will never get rid of it. I came from the land of Live and don't ever plan on going back. I've actually increased my game library by 7 since PSN has been down. Sony doesn't have to worry about me going anywhere.

Destructiod has an article that says the devs are able to use PSN now to test their games. Who nows if it's really true but it could be a good sign that Sony is getting there. Here is the link: http://www.destructoid.com/playstation-network-apparently-online-for-developers-201073.phtml

Anyways you can sign my name to the letter too Ben. Thanks for another great article.

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Jawknee
Friday, May 13, 2011 @ 11:25:24 PM

Cool avatar Aura7541.

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Aura7541
Friday, May 13, 2011 @ 11:50:36 PM

Thanks. The avatar is Isaac from an RPG series called Golden Sun. It's one of my favorite RPGs thanks to its storyline and turn-based battle system.

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Naztycuts
Friday, May 13, 2011 @ 9:58:42 PM
Reply

This should be read aloud at their next board meeting.

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OxyFenix
Friday, May 13, 2011 @ 9:58:58 PM
Reply

"Common Sense Gamers" I like that.

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Dancemachine55
Friday, May 13, 2011 @ 10:00:05 PM
Reply

Ben, that was far more mature and a far better letter than the example given on IGN. I know the IGN sample was meant to be comical, but it was a little insulting at times too.

In terms of customer relations, take your time Sony, the people have enough single player games to keep them happy. Portal 2 players mostly got the game on PC, since Valve specialises in PC and the game is therefore optimal for PC play.

Mortal Kombat and Brink are the only 2 big games truly affected by this down-time. Companies that rely on the network for microtransactions or online purchases are having it far worse than any customer right now, so my sympathy goes out to them. I hope PSN comes back soon more for developers' sake than customers. They're the ones losing money over this. If anything, PSN users are saving money from having nothing to buy from. (Except SOE players who paid for this down time subscription, but they will be compensated)

Once PSN is back up and running, and games like Uncharted 3, Twisted Metal and Resistence 3 are released, we'll see a flood of people who traded their PS3's come flooding back. A good service is nothing without premium content to support it, and I guess Limbo was all Live had, hence the incredible amount of attention it got.

Last edited by Dancemachine55 on 5/13/2011 10:02:51 PM

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BIGRED15
Friday, May 13, 2011 @ 10:08:55 PM
Reply

I'd sign... i think that speaks for all of us quite effectively. Are you actually sending this to sony?

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Dreno
Friday, May 13, 2011 @ 10:09:20 PM
Reply

Very well written and thought out letter ben.

Id like to add my self to the common sense gamer.

Dreno@psxe.com/dreno138 on psn

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dkmrules
Friday, May 13, 2011 @ 11:24:33 PM

not with that avatar lol

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Claire C
Friday, May 13, 2011 @ 11:43:36 PM

Clowns scare me. Even one with common sense..

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WorldEndsWithMe
Friday, May 13, 2011 @ 10:12:03 PM
Reply

Well done Ben, I hope you sent it to them too.

I was thinking about this today and have concluded that the main reason this has been such a fiasco is that the service is down and people love the service.

When other sites or services like Facebook or amazon get hacked they can easily pop back up, but an intricate system like PSN has a lot more contingencies to plan for and security measures to get in place as the investigation reveals all the problems.

So I think it's clear that us gamers just want something great back and some are just better at patience than others.

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bigrailer19
Friday, May 13, 2011 @ 10:36:42 PM

I agree, I hope Sony gets a good look at this. Might mean something in this big world!

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frylock25
Friday, May 13, 2011 @ 10:12:24 PM
Reply

when i logged in to my rewards account it had me as a playstation fan since jan of 2004. that is just how long my email was connected to them. either way, it was long before that.

i have faith that the network will come back and be better. i truly hope that they are makin some improvements along the way. maybe beyond just security. i know its a lot to ask but it would draw people back. "new improved psn". can dream right?

honestly i would be happy if it was the exact same only stronger protected.

i am starting to doubt that anyone will ever get caught in all of this. these guys seem to be able to get into all these secure places without a trace. how is this possible? how can not one damn company or government not track these guys down? im sorry but has anyone ever seen "catch me if you can"? someone has to find some kind of insider or something. they have tricks that are to good. rewards for REAL INFO THAT LEADS TO ARRESTS. people will turn in friends if they think they will get money out of it.

we will be hitting the one month mark soon. some major games are coming out or have just come out. this is really messing with the community in a bad way. mag had an unstable population before all this. i hope it doesnt suffer to bad. socom 4 and portal 2 never even got their chance yet and infamous 2 is ready to zap us in the face.

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Clamedeus
Friday, May 13, 2011 @ 11:41:26 PM

I had an account for PS Underground, but I lost my info for it.. back then.

Last edited by Clamedeus on 5/13/2011 11:41:52 PM

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BikerSaint
Saturday, May 14, 2011 @ 10:30:24 AM

I was an old PSU member too.

Damn, I miss getting those PSU CD magazines in the mail every 3 months, that held dual discs with playable demos & all other kinds of informational goodies in them.

(Ahh, the good old days, but at least I still have all of mine sitting in my PS1 collection)

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Clamedeus
Saturday, May 14, 2011 @ 12:05:26 PM

haha, Indeed it was good times. I don't even know what happened to all the discs I got in the mail. :/ I loved playing them though.

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cve312
Friday, May 13, 2011 @ 10:21:14 PM
Reply

Amen!!!

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bigrailer19
Friday, May 13, 2011 @ 10:23:45 PM
Reply

Thank you Ben for the article I've been waiting to read. I mean that in a way that this article reaches out to Sony, and to the consumers. Not just an ill advised article, trying to get people to rally with pitchforks against Sony.

I have complete faith the Network will come back soon, and be better than before. I believe we will have better security and a better overall community. I can't say for certain but I hope its like this never happened when I log back on!

I'm ready to play some Socom 4!


Last edited by bigrailer19 on 5/13/2011 10:24:27 PM

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SoulController
Friday, May 13, 2011 @ 10:25:43 PM
Reply

Very well said Ben. Positivity over negative always.

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kraygen
Friday, May 13, 2011 @ 10:28:47 PM
Reply

Well said, I know there are some who are frustrated that it's still down, but in all likely hood they just miss it and wish it was here.

Which I think we all are anxious and sometimes our emotions run wild, but take your time Sony, I'll take quality over speed any day.

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Highlander
Friday, May 13, 2011 @ 10:39:10 PM
Reply

Indeed, well said. I would add my name to such a letter.

Everyone please remember that when PSN first launched Sony was taking a huge risk, because they were launching a new service, and it was important to get it right. However, compared to that time, rebuilding and relaunching PSN now, after the attack and extended downtime puts Sony in a position that is infinitely more difficult than the one they faced when launching PSN. Any wrong move, mis-step or failure during the re-launch will be met with gleeful criticism from many sources. The costs to Sony and PSN of getting the relaunch wrong are so much higher than they ever were when PSN was brand new. When it was brand new, people almost expected some initial foul ups, because it was so new.

Now though, with gamer patience worn thin over the weeks, re-starting PSN has to be done right the first time. Don't underestimate how difficult that task is.

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MyWorstNightmar
Friday, May 13, 2011 @ 11:12:55 PM

You are right. Could you even imagine what would happen if they go live with the PSN, and it gets hacked again??

**shudder**

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Beamboom
Saturday, May 14, 2011 @ 2:29:18 AM

I understand that you mean "hacked immediately" after going live, but I just would like to say that it is safe to assume that they will get hacked again, *sometime*.

However, now that they are better prepared chances are good that they will be back up again within hours, not weeks, and that no vital data were stolen or damaged.
That will mean that it doesn't *matter* so much if some kid get to sneak himself behind one of many perimeters.
That is the real difference between a good, secure system and a poor one.

But despite my opinions about how things seemed to have been in the past: I am 100% sure that the PSN we eventually will return to will be a *lot* better than the one we left behind, run by a company who has learnt, and that we can continue to trust.

Last edited by Beamboom on 5/14/2011 2:30:33 AM

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Clamedeus
Saturday, May 14, 2011 @ 8:56:41 AM

I agree with both Highlander and Beamboom.

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Fane1024
Sunday, May 15, 2011 @ 1:08:31 AM

Even a relatively minor problem would be bad. Imagine the s*** storm if trophies didn't sync right (which thankfully it appears has NOT happened).



Last edited by Fane1024 on 5/15/2011 1:09:06 AM

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La_Bete12
Friday, May 13, 2011 @ 10:44:14 PM
Reply

Amen. GO SONY! :)

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Highlander
Friday, May 13, 2011 @ 10:52:13 PM
Reply

*sigh*

I really hope Sony gets PSN back up to some extent by Monday. If not, then as promised, I'll have to dig out my kilt and prepare to say; "Oops, my expectation that Sony would be able to restore some of PSN by the end of the week, was wrong. "

Oh nos! I'm sure that the sky will fall, and the potential of a highlander wearing the kilt traditionally will cause the foundations of the world to shake. Alternately, life will go on, and we'll all have a good laugh.

;)

Last edited by Highlander on 5/13/2011 10:52:46 PM

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bigrailer19
Friday, May 13, 2011 @ 10:54:47 PM

Ha, I remember this talk from a few days ago. I myself have been under scrutiny from my friends. Apparently I'm the guy to go to when they need to know things on the subject. I kept saying this week! this week! ha, o-well.

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Highlander
Friday, May 13, 2011 @ 11:01:11 PM

Have fun with this song (You Tube video linked). My wife had this song played at our wedding reception, and yes I wore a kilt, and yes, I was very traditionally Scottish in my manner of wearing the kilt... ::shock!::

I'll just say two things about the video, it's not mine, and I'm not in any of the pictures in it.

http://www.youtube.com/watch?v=nJB1u1ZFzrk&feature=related

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WorldEndsWithMe
Friday, May 13, 2011 @ 11:54:42 PM

Just wear some underwear for Heaven's sake.

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BikerSaint
Saturday, May 14, 2011 @ 12:34:52 AM

Highlander,
Pics, or it didn't happen, LOL

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Highlander
Saturday, May 14, 2011 @ 1:02:19 AM

Biker,

My best man took a picture - camera up-kilt....shudder...The pictures are well hidden, and not stored digitally.



Last edited by Highlander on 5/14/2011 1:02:36 AM

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Beamboom
Saturday, May 14, 2011 @ 2:33:24 AM

Oh I know Highlander, the original post of yours is stored locally in case of sudden "data loss" here on PSXE ;)

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Highlander
Saturday, May 14, 2011 @ 7:45:51 PM

Well, I did my firmware update, so that kilt is remaining on the hanger unless something goes drastically wrong this weekend.

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BikerSaint
Saturday, May 14, 2011 @ 9:08:02 PM

Highlander,

Boy-oh-boy,
Talk about you've just escaped that kilt dance by only a few curly's huh? LMAO

Last edited by BikerSaint on 5/14/2011 9:10:07 PM

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Fane1024
Sunday, May 15, 2011 @ 1:12:54 AM

I tried to get my best friend to go with kilts for his wedding (we wouldn't have gone MacCommando, however), but I think the bride nixed that idea.

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Namsative
Friday, May 13, 2011 @ 11:07:13 PM
Reply

Get that Kilt ready "TheHighlander" and take pics. lol ;)

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Highlander
Friday, May 13, 2011 @ 11:12:31 PM

LOL! well, my reply in my previous comment should take care of that...once the link is approved.


I'm still hoping against hope that basic authentication and online play re-commences operation by Monday in at least one major market.

Last edited by Highlander on 5/13/2011 11:13:26 PM

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CrusaderForever
Friday, May 13, 2011 @ 11:11:37 PM
Reply

Nice job Ben! I am a Sony fan forever. I cannot wait to see my friend the PSN again soon!

Last edited by CrusaderForever on 5/13/2011 11:11:54 PM

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LittleBigMidget
Friday, May 13, 2011 @ 11:21:57 PM

Really?

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LittleBigMidget
Friday, May 13, 2011 @ 11:13:49 PM
Reply

I feel bad for Sony. *Sigh* They'll never be able to fully live this down.

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Highlander
Friday, May 13, 2011 @ 11:29:57 PM

Won't they? Sure about that? I'm not.

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Beamboom
Saturday, May 14, 2011 @ 2:36:06 AM

They will. Just you wait and see.
As bad as it may look now, this will soon enough be just one faded story about something that happened sometime in the past.

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LittleBigMidget
Friday, May 13, 2011 @ 11:34:26 PM
Reply

What I mean is this situation will leave a permanent mark on the name "Sony"

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Clamedeus
Friday, May 13, 2011 @ 11:43:59 PM

People forget, so I don't think it'll be a biggie.

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Claire C
Friday, May 13, 2011 @ 11:45:14 PM
Reply

Dear Sony,

Get well soon.

Love,
Claire

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LittleBigMidget
Friday, May 13, 2011 @ 11:53:32 PM
Reply

@Clamedeus. I doubt people will forget about their personal info being compromised. People won't just brush this off like its no big deal. Also, the fact that peeps are actually switching systems shows how serious this really is.

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Ben Dutka PSXE [Administrator]
Saturday, May 14, 2011 @ 12:00:35 AM

Everyone's personal information is compromised a thousand different ways every single day.

Anybody old enough to be in a position to have their information stolen knows this. Bottom line is all consumers need to pay attention at all times. Singling out Sony as if it only happened to them is ridiculous.

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CrusaderForever
Saturday, May 14, 2011 @ 12:28:26 AM

@LittleBigMidget

I will, it's no big deal to me. I protected myself so I can enjoy the Inet and services like PSN. This is absolutely nothing to me. I feel sorry for Sony and see them as a victim here. The only critters at fault are the hackers. Honestly, there really shouldn't be a need for firewalls or security. However, it's human nature to be an a**hole that's why they exist. Protect yourself from said a**holes and enjoy life. That's how I view this debacle.

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Highlander
Saturday, May 14, 2011 @ 12:44:40 AM

Indeed Ben, indeed. Also throw onto that pile that anyone naive enough to imagine that CC details cannot be compromised through many different means *other* than online hacks needs to take note of things like the Heartland Payments attack in 2009, or the TJX attack that was made public in 2007, but may have happened as early as 2003. Between them, Heartland and TJX lost details of up to 180 million CC accounts. It goes on all the time, but your local pizza joint or other food delivery place is a far more likely source of compromise. They have your name, address and card information. Ooops.

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Clamedeus
Saturday, May 14, 2011 @ 2:54:14 AM

@LBM

That's not what I was replying to. People will forget that this attack even happened and after some time it will be behind everyone.

That's what I was getting at.

I haven't seen any cases of supposed leak information being used, so it all should be good. This will pass and be a distant memory to some people, I could see if it actually had an impact on peoples financial status, but no reports so far have indicated that yet.

(I won't turn an eye at it but it's a possibility it may have been used but I haven't seen any yet. Same with my friends.)



Last edited by Clamedeus on 5/14/2011 2:55:48 AM

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___________
Saturday, May 14, 2011 @ 8:08:46 AM

so?
if someone breaks into your house and steals your TV, does it make it ok for you to do the same?
ok peoples info gets stolen all the time, but that does not excuse sonys piss poor security!
what makes it worse is THEY WERE WARNED multiple times and they ignored it!
theres still security execs with the pentagon saying hey your security is still open, will they listen?
if someone rings you and says hey your house is on fire do you say eh its just a joke, or ring the fire brigade and race home?
i know which one id be doing!

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Clamedeus
Saturday, May 14, 2011 @ 8:40:32 AM

That's irrelevant. My house is always occupied with relatives, and weapons securely stored everywhere, I would like to see someone try.

A TV missing isn't going to put a risk on your financial status at all, all you need to do is Buy a new TV. Fire can happen, but if proper measures are already in place it shouldn't be to much of a problem unless an accelerant is used. I live in a City but not a compact city, people are always around so everything should be good on my end.

But some are unlucky in these situations.



Last edited by Clamedeus on 5/14/2011 8:41:14 AM

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LittleBigMidget
Saturday, May 14, 2011 @ 12:06:53 AM
Reply

I agree with you Ben. I'm just saying that everyone should stop trying to sugarcoat this like its no big deal, as if Sony is the sweet little innocent victim in all of this. i know it isn't Sony's fault they were hacked, I'm still angry at them though. But I'm even more angry at the Hackers. I hope they get lynched by their balls.

Last edited by LittleBigMidget on 5/14/2011 12:10:17 AM

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Ben Dutka PSXE [Administrator]
Saturday, May 14, 2011 @ 12:26:21 AM

Sony is an innocent victim. That doesn't mean they couldn't have done things better, though. I think I make that clear in the letter.

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playSTATION
Saturday, May 14, 2011 @ 12:17:31 AM
Reply

according to a cnet article, it says a lot of ppl have been trading in their ps3 for xbox and how most are shooter fans.
im sticking by ps3. can't wait for uncharted 3. psn is FREE. what else could one ask for

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LittleBigMidget
Saturday, May 14, 2011 @ 12:26:14 AM

Sucks for Sony man. I bet M$ is just laughing at this whole thing

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CrusaderForever
Saturday, May 14, 2011 @ 12:38:15 AM

For all we know M$ caused this. I mean seriously, they took one look at Sony's 2011 line up and said "OMFG we have to do something about this!" "Call the people that have no names!". Who knows, but I do know this, it was malicious, evil and looked like a serious personal attack. The worst part is the innocent gamers that got caught up in the middle. Believe it or not this is all about us the gamer. The hackers shit on us and themselves for what........? I am waiting.......? Exactly, for absolutely nothing. Notoriety, fame, bragging rights are nothing? How stupid are they when you could end up with 20 years or worse in jail. It just goes to show you how really unintelligent these hackers are. Hacking and breaking into networks doesn't mean your are smart or intelligent. All it means is that you are exactly the opposite. Risking your whole existence for nothing. It takes real genius to just say no and to not be a criminal.

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Jawknee
Saturday, May 14, 2011 @ 1:51:30 AM

I have never trusted CNET.

http://www.betanews.com/joewilcox/article/Dont-believe-the-hype-PS3-users-arent-switching-to-Xbox-360/1305314210

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Jed
Saturday, May 14, 2011 @ 3:32:22 AM

Cnet also posted a false article about Sony being attacked a third time. I don't have an exact link to that article right now, but it shouldn't be hard to find on the internets.

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sinister nero
Saturday, May 14, 2011 @ 12:26:54 AM
Reply

all this sh*t going around im still proud to be on the darkside. ps3 FTW!!!

Last edited by sinister nero on 5/14/2011 12:27:37 AM

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LittleBigMidget
Saturday, May 14, 2011 @ 12:31:54 AM
Reply

Well I have a different view of Sony bring so sweet and innocent. But whatever...

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CrusaderForever
Saturday, May 14, 2011 @ 12:40:23 AM

With time even you will get over it.

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karneli lll
Saturday, May 14, 2011 @ 12:41:49 AM
Reply

Let them trade in their ps3s, they'll buy more once they realize their mistake.

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LittleBigMidget
Saturday, May 14, 2011 @ 12:42:18 AM
Reply

you have to be delusional to think MS did this. You guys are too deep in this Console war. But I agree with the rest of your comment.

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Highlander
Saturday, May 14, 2011 @ 12:59:32 AM

Yeah, I don't believe that MS initiated this at all. I wouldn't say they weren't enjoying it, they are a competitor after all, but they also know that they are vulnerable to attack as well, so their enjoyment is tempered by the comprehension of how serious a problem it is.

That said, the hacking community has an overlap with gamers, especially PC gamers. To be honest, I wouldn't be surprised if there was a sizeable number of 360 fans in the hacker population as well. It's not really too unrealistic to imagine that some of those 360 or PC gaming fans might have an axe to grind with Sony, and be involved in the scene, and even involved with groups such as Anonymous.

There are so many highly partisan and motivated people around the gaming and tech world, it's certainly not unlikely that fanboyism is part of the motivation behind the attack(s) on Sony. Actually, that's really a sad indictment of gamers in general if it's the case...

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CrusaderForever
Saturday, May 14, 2011 @ 1:01:30 AM

No, I don't really believe that. I just think it's funny how much of M$'s ass is getting kicked by Sony's 2011 lineup. Also, 2012 is shaping up to be not to shabby! Starhawk anyone! Conspiracy theories FTW! :)

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Clamedeus
Saturday, May 14, 2011 @ 3:00:06 AM

@LBM

I think you are looking too into what people are saying. It's most likely a joke, no one can say it's true or not true.

Don't take everything so seriously of what people say.

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CoolBLKguy
Saturday, May 14, 2011 @ 12:43:59 AM
Reply

I've owned all 3 PS consoles and all 3 have been great and provided me with many years of great gaming and more great games than I can even buy. Sony definitely made some mistakes in this whole situation but they aren't evil and nothing on their part was intentional, no complaints from me. All of my hate is directed at these lonely, nacho cheese drinking, basements moles that like hacking shit.

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LittleBigMidget
Saturday, May 14, 2011 @ 12:48:17 AM
Reply

you can drink nacho cheese?

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AcHiLLiA
Saturday, May 14, 2011 @ 11:34:57 AM

wtf, worthless comment.

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StangMan80
Saturday, May 14, 2011 @ 1:30:35 AM
Reply

I'm one of the Common sense gamers!
Well said.

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Excelsior1
Saturday, May 14, 2011 @ 1:33:47 AM
Reply

great letter ben. i especialy liked the part about sony allaying our fears. there actually does feel like there is fear of the unknown out there. we don't know very much except sony is takng a pounding out there.

i agree with bens comment they are a victim, but that does not mean they could not have handled it better. sony played the silence game at first, and that seemed to backfire on them.

what is really surprising is the extent of the attack. the hackers got everything sony had. how did sony not notice that much information being taken? who was in charge of monitoring psn?

over 100 million accounts were compromised. it's almost unbelievable. that's a lot of data. you would think it would have raised some red flags.

there is no douibt that consumer confidence in psn has been damaged. getting psn back up is just the start of the battle. it needs to be stable with no more outages.

i changed ps3's during this outage. i guess i will have to deactivate the old one to get my psn name back. i used an old email address that i no longer have access to register my 1st ps3 so i'm worried i wont be able to get my psn id and account right. i will need sony's help to walk me through it. i'm really concerned about keeping my psn name the same so my friends can find me. also i need to redownload the cerebus package for me2. if they are able to transfer my account to my new ps3 i should be able to go into account history and redownload all my purchases/dlc.

anyways, i hope psn comes back soon and eveything goes smoothly. sony will survive this somehow.

Last edited by Excelsior1 on 5/14/2011 1:37:59 AM

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Highlander
Saturday, May 14, 2011 @ 1:41:09 AM

Do you have access to the current email address on your PSN account? If so, you should still be able to do the email reset.

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Excelsior1
Saturday, May 14, 2011 @ 3:50:07 AM

the ps3 i have has never been signed up to the network. i was stupid...back when i did not have my ps3 hooked up to the internet i went to a friends house to enter my code for the free cerebus package for me2. well, it turns out he lost his internet. i used his email address when i signed up. i don't think i can access it for an email reset.

i may have changed it to my ps3 compatible gmail address. i don't remember if i did or not. i never did get any emails from sony so i may have some trouble.

i know my old ps3 was registered with sony becuase i gave the the serial number when i called them. they walked me through activating my last ps3. if they deactivate my old ps3 i shoulkd be able to get my psn name back at least.

right now they could not help me or deactivate the old one becuase of the network being down. we will see how it plays out. i'm pretty confident i'll get it sorted out.,.at least i have a backwards compatable ps3. it also came with a 1 yr warranty so that's great. it's refurbished and actually came sealed in plastic. looks brand new. awesome machine., it's literally 3 consoles in 1. the extra ports and card readers in front are pretty neat. two ports are not enough.

i've been playing a some old ps2 games. there are some great deals at gamestop. i replayed re4. that's an awesome game. it has a lot of content on there with a long single player campign. i loved eastern european atmosphere in that game. zombies cursing at you with thick european accents was pretty cool.


speaking of zombies. have you guys seen that series on amc? the walking dead. that's an awesome series with great production values. that show is pretty slick. i love it.

Last edited by Excelsior1 on 5/14/2011 4:04:26 AM

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Dreno
Saturday, May 14, 2011 @ 2:44:06 AM
Reply

@dmk & claire

Haha I've tried hella times to change my avi but it never let's me. Won't even let me change my bday. I'm just sol.

I wanna put a pic up of my griever tattoo or my assassins creed logo tatoo. But no such luck.

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Beamboom
Saturday, May 14, 2011 @ 2:50:27 AM
Reply

Very well written, very good summary. When I first read the ingress on the front page I was immediately thinking "uh oh, time to embrace myself for the downthumbs, this I wont agree with", but my prejudice were put to shame. :)


Last edited by Beamboom on 5/14/2011 2:58:14 AM

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Jed
Saturday, May 14, 2011 @ 3:42:33 AM
Reply

You could add my name, signature, or DNA to that letter. It totally represents my feelings toword this whole fiasco.

I have full confidence that this trouble will be cleared up and we will once again be playing in peace, on a safe secure network.

VIVA LA SONY!!!

Last edited by Jed on 5/14/2011 3:45:05 AM

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WolfCrimson
Saturday, May 14, 2011 @ 4:57:59 AM
Reply

I approve of this letter, please add my name as well.

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LazyVigilante
Saturday, May 14, 2011 @ 5:09:00 AM
Reply

Nice letter Ben.Addresses both sides of the coin.

.....btw I finished reading a book during this outage :)

Good Luck Sony....We'll be waiting.

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Skatejimmy5
Saturday, May 14, 2011 @ 5:47:56 AM
Reply

Great letter, Ben! I am all for what it stands for.

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Jdogtoocool
Saturday, May 14, 2011 @ 5:59:21 AM
Reply

I'm glad the PSN went down, broke my addiction of MW2, and now I can start playing great games for their epic campaigns and not just for their mindless online compatabilities. I would never have played inFamous had the PSN not gone out. Which the Playstation Store would come back on though, need to get some things off of it.

-sent from Jdogtoocool's iPhone

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rell
Saturday, May 14, 2011 @ 6:34:26 AM
Reply

starhawk look awesome, playstation for life.

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rell
Saturday, May 14, 2011 @ 6:45:53 AM
Reply

Im looking forward too getting infamous 2 next month. Once psn goes live again everyone can focus on e3 next month.

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nath08
Saturday, May 14, 2011 @ 7:06:18 AM
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I heard a rumour that we will be getting cross-game chat? Could that be true? I think if they were ever going to add it, then now is definitely the time to!

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Clamedeus
Saturday, May 14, 2011 @ 8:02:48 AM

I hope they do, it's not really a big feature for me, but I would like to try it out and see how it is.

But more features is always good in my opinion. Even if some don't want Cross-game chat.

Last edited by Clamedeus on 5/14/2011 8:03:34 AM

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Beamboom
Saturday, May 14, 2011 @ 8:18:06 AM

Hehe that's a rumor flying around all over the web nowadays.
I believe the source of this rumor is a statement from a Sony employee responding to a question about new features, saying something vague about how they were considering both improvements and new features to psn before relaunch. But this was a general comment and not in any way a confirmation that there will be anything new.

My personal gut feeling says that there will be *something* new. Not anything too complex, and cross game chat is probably just that, but I think we will discover something that was not there before.
I'll even feel a slight sting of disappointment if everything is just like it was before, I have to admit.

Although, it will all be forgotten the moment I get connected with my coop buddy and I hear "sooo, don't we have a portal that need some fixin'? Lets get to work, shall we!" in my ear. :)



Last edited by Beamboom on 5/14/2011 8:19:55 AM

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Beamboom
Saturday, May 14, 2011 @ 8:25:16 AM

@Clamedeus: Those who do not want cross game chat just don't have to use it, simple as that.
I'd love to see a feature like that, and I take it for granted that it will be possible to disable or configure it to behave in a way that suits most.

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Clamedeus
Saturday, May 14, 2011 @ 8:44:48 AM

Indeed Beamboom, I'm very aware. I don't know why they argue about it though. The more features is a good thing, not a bad thing unless it's completely useless that doesn't do anything worth while and just uses unnecessary space that clutters things.

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Excelsior1
Saturday, May 14, 2011 @ 8:57:42 AM

i think sony has denied those rumours. cross game chat has been the most requested feature over the years on the psn blog. people do want that feature. it does make getting games together easier when you are online. i'm surprised it has not been added yet.

Last edited by Ben Dutka PSXE on 5/14/2011 11:39:29 AM

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Clamedeus
Saturday, May 14, 2011 @ 12:08:08 PM

They probably did Excelsior1, I'm just hoping it's still plausible to be in the update when the PSN comes back up or a week later or so.

A man can dream right? lol

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___________
Saturday, May 14, 2011 @ 8:10:44 AM
Reply

i just hope they have learned there lesson, and next time there warned of something it might be a good idea to look into it!
no?
common sense people!
hopefully people are less trusting now, amazing how care free people can be!
tis the zombification of the human race!

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Clamedeus
Saturday, May 14, 2011 @ 8:45:26 AM

Sony doesn't go around looking for threats of the servers, I highly doubt they knew this was going to happen.

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Excelsior1
Saturday, May 14, 2011 @ 9:43:04 AM

maybe blank line has a point. if i was warned by the hackers the worst is yet to come, i'd be watching ALL of my servers like a hawk. that's what sony is going to have to do now. this outage just sucks for sony, period. the longer it lasts the more damage will be done. there is no way to sugarcoat it.

the vast majority of people out there in the real world are holding sony 100% accountable for its network security. there will always be hackers, it's hard to direct your anger at a group of faceless hackers.

god help sony if there is another breach or if the network falls flat on its face during its rollout. whenever the hell that will be. let's see, we have heard 2 days. a week, and finally a few more days at least. may 31st actually feels like a possibity at the rate things are going.

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Clamedeus
Saturday, May 14, 2011 @ 10:03:02 AM

They weren't necessarily warned the way you think, Sony was occupied with the case with Geohot.

With some of the resources being used against Geohot, I have doubt that Sony knew this was going to happen. I don't believe Sony goes around looking for threats on the company. But you better believe they are keeping a very close eye on what's going on now.

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___________
Saturday, May 14, 2011 @ 10:58:47 AM

it was on THERE IRC CHANNEL!
it was devs talking to sony, but they just ignored them.
the tennant came up to you and said hey theres a gas leak in your apartment, can i come in tomorrow and fix it before it blows the block up?
and you said no, im busy lets see how it goes.
dont use the geo lawsuit as a scape goat, that was over MONTHS ago!
after all the DDoS attacks from annon and the constant treats that they had seen nothing yet, you think that would set off a red light?
its like osama ringing the white house and threatening a attack!
seriously if that does not send off the alarm bells, then its time to get them replaced!


Last edited by ___________ on 5/14/2011 11:01:47 AM

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Clamedeus
Saturday, May 14, 2011 @ 12:24:44 PM

Why do you keep going off about irrelevant stuff like houses and gas leaks. Anyway;

Is there a source to this IRC of developers talking to Sony about it? If you can pop that source in here I will agree with you on that and say I was wrong.

Until you give me proof about the IRC I don't believe you.



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Highlander
Saturday, May 14, 2011 @ 12:48:09 PM

Anonymous Cowherd is simply indulging in his usual anti-Sony bias. I don't know why he bothers still posting here, it was my understanding - from his own posts - that he was trading his PS3 for a 360 in order to play a couple of Demos. What a motivation eh?

Either way, if Sony paid attention to every anonymous attention whore that posted on an obscure IRC channel or twitter account, they'd never own their doors again. You simply can't pay attention to that BS. However undulging in 20-20 hindsight and pointing at some utterly anonymous (small 'A') comments on an IRC channel evidently makes our own anonymous poster feel big and clever. Sadly, he's neither.

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Clamedeus
Saturday, May 14, 2011 @ 1:05:32 PM

Indeed Highlander, this is just a waste of time and energy.



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Soultaker
Saturday, May 14, 2011 @ 12:00:21 PM
Reply

Add my name to that list as well. I've been a playstation fan ever since I saw the PSX over at my neighbors house in it's grey box of awesomeness and those black sided discs. Also I added my credit card info to the PSN and if it's removed i'm putting it right back on my account because I trust Sony will have kept it's promise to it's fanbase and consumers about upping the security among other good things to come.

Also if someone could be so kind as to tell me about the new security chif officer? I mean did they actually have one and are making it a new position(doubtful but still has to be said) or are they terminating the guy that was there before because he seemed to not do his job as well as he said he could on his resume?

Playstation Fan? Definitely!

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Fane1024
Sunday, May 15, 2011 @ 1:25:50 AM

New, added position.

I don't know if they just promoted someone for show.

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BIGRED15
Saturday, May 14, 2011 @ 12:21:18 PM
Reply

i heard sony had laid off 200 people, and their suspecting its a vengeful former employee. I cant find the article but sounded like an interesting lead.

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Clamedeus
Saturday, May 14, 2011 @ 12:29:47 PM

That indeed is interesting. Hopefully no one got laid off.

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Highlander
Saturday, May 14, 2011 @ 1:00:38 PM

There were apparently 205 folks laid off, and there has been Internet speculation of an inside job. Anytime there is a security breach, you do of course examine any recently laid off or dissatisfied employees.

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Clamedeus
Saturday, May 14, 2011 @ 1:07:25 PM

That's disappointing to hear, no one should have to go through stuff like that.

If it is an inside Job of an employee or someone who was formerly an employee doing these acts, hopefully they catch this criminal and put him to the extent of law possible.

Last edited by Clamedeus on 5/14/2011 1:08:19 PM

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Namsative
Saturday, May 14, 2011 @ 2:09:08 PM
Reply

We'll I hate to be the one to post some "bad" news but it is what it is. Sony is just failing all around and have been for a while on the security issues. It's just now being exploited/discovered but this is the real deal.

Take a few mins to read this just so you understand the scope and scale of problems they have and while some of this has nothing to do with PSN, it shows that they are lacking severely.

It also tells me that if you're registered on any of Sony's sites for anything, I would suggest you go to that site, login and change your pw or better yet just delete the account if you don't really use it.

Oh and PSN back up on Monday ......right ...not trying to bring you guys down but if it's up in the next couple of weeks I'll be completely shocked. Let's just say I heard from a reputable source that it's going to be a lot lot longer. =( You can choose to believe me or not.

http://www.myphl17.com/business/sns-rt-business-us-sonytre74c704-20110513,0,930109.story

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Ben Dutka PSXE [Administrator]
Saturday, May 14, 2011 @ 9:08:32 PM

Seems your "source" was wrong, my friend.

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Fane1024
Sunday, May 15, 2011 @ 1:27:55 AM

Pwned.

He was right, though. PSN didn't return on Monday.



Last edited by Fane1024 on 5/15/2011 1:29:10 AM

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chefphoenix
Saturday, May 14, 2011 @ 2:40:08 PM
Reply

Much love to my PS3...Sony fan 4 life!! No ill will toward Sony. I own all 3 PS's...hell still have the original PS1 and it works great...I'm talking old school PS1 with the flip up top! I'm on my second PS2 but the first one lasted for 8 years. I have a phatty PS3 (80 gb) and I've NEVER had a problem with it. I'll NEVER go to the crap box. My brother in law is on his 3rd one in as many years...can anyone say RED RING O DEATH! The failure rate for the crap box is amazing.

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chefphoenix
Saturday, May 14, 2011 @ 2:49:23 PM
Reply

I just read that a rented Amazon cloud server was used to hack PSN and SOE...under a false name of course! I hope they can track these a-holes down and bring an end to their "fun". If their intentions were to make an example out if Sony, they succeded....but in the process...they pissed off 100 million other people. I say we go old school beat down with soap bars inside of socks Full Metal Jacket style when they are finally caught...each and every one of the 100 million should get 10 or so whacks each...then send them to isolated confinement for the rest of their lives. And that goes for every hacker!!!

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Excelsior1
Saturday, May 14, 2011 @ 3:39:39 PM

i would be amazed if they catch anybody. these guys are experts at covering their tracks. if this was some kind of cloud based brute force attack on adminastrator passwords that just sucks.

there are ways of dealing with that kind of security threat. have a few second delay between password entries. if they fail the password repeatedly kick them out or force them to go to an alternate log in method. did sony have those kind of protectioins in place? somehow, i really doubt it. apparently, a ton of data was taken, and sony only noticed it when the hackers reset the servers to cover their tracks. they will never catch these guys. how do you catch people with a fake name that probably used prepaid debit cards from wal mart? probably named themselves mickey mouse.

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chefphoenix
Saturday, May 14, 2011 @ 4:03:29 PM

I said hope...not will. Everyone messes up eventually...eventually the person(s) responsible will make a mistake..and when they do...send the SEALS!!! Lol

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BIGRED15
Saturday, May 14, 2011 @ 4:18:35 PM
Reply

I still find it funny how the scope of the attack is still blown outta proportion. 100million people should be more like 50 million. 100 milion is the number of accounts not people. People likely have on average 2 acts per. I myself have had like five at one time. (dont ask) but 4 out of the 5 are now unused so...

And btw definately dont get your hopes up that they'll eventually catch the perps. If they do it'll be a couple of years from now i'd imagine. The main reason why sony couldn't provide adequate information quicker was because they were trying to follow an invisible trail. The people smart enough to take down sony were definately going to make sure they weren't going to get caught.

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chefphoenix
Saturday, May 14, 2011 @ 4:34:08 PM

I know the number is inflated...i have 4 accounts 2 are used...PSN is about 50 million...but dont forget the 20+ million SOE subscibers....so the numbers are around the original 70+ million. But doesn't 100 million people gettin on a beat down sound fun?! I know they are not stupid...and it took some brains to get in and out un-detected...all I'm saying is that I HOPE they get caught...sooner or later...doesn't matter!

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Highlander
Saturday, May 14, 2011 @ 7:43:22 PM

Don't be so sure about that. There are intelligence services tapped into the Internet at extremely deep levels. There's lots that they see happen and do nothing about because it's nothing to do with them. The DHS may be able to access information that few others can see, after all, this attack most assuredly qualifies as cyber-terrorism. If that's the case, there really isn't a lot that the DHS cannot do in an investigation.

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VampDeLeon
Saturday, May 14, 2011 @ 6:15:33 PM
Reply

Don't worry Sony, I'll continue to live in my world, and play in yours.

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shadowscorpio
Saturday, May 14, 2011 @ 6:49:09 PM
Reply

Update:

I've just been prompted to perform a system update on my PS3. Has nayone else? Haven't done it yet. Not sure what this means when it comes to the PSN.

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bigrailer19
Saturday, May 14, 2011 @ 6:51:10 PM

Yea 3.61 is now live.

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bigrailer19
Saturday, May 14, 2011 @ 6:52:02 PM

Its the update they are working on that also will have us change our passwords...

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bigrailer19
Saturday, May 14, 2011 @ 6:50:40 PM
Reply

Don't know if anyone is aware but firmware update 3.61 is now live.

Check out the PSblog for more details. But we're getting aomewhere!

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bigrailer19
Saturday, May 14, 2011 @ 7:15:01 PM

Kaz also announces the planned restoration over at the PSblog also... Check I out. Sounds like PSN restoration is launching now by region...

Last edited by bigrailer19 on 5/14/2011 7:22:00 PM

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chefphoenix
Saturday, May 14, 2011 @ 7:13:04 PM
Reply

Just downloaded firmware update 3.61...took about 2 mins...I have blazin fast comcast 20 mb/s...I think it actually took longer to install then download...LOL! Seriously tho...I'm looking forward to PSN being back online...someone just tweeted that PSN would be online in about an hour...not so sure about that...but the new firmware is a step in the right direction.

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chefphoenix
Saturday, May 14, 2011 @ 7:18:58 PM
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Restoration of the network has begun!!! just was on the PSN blog...we will have online multi-player fuctions....woohoo!!!!!

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chefphoenix
Saturday, May 14, 2011 @ 7:26:28 PM
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Thank you Kazuo Hirai! Restoration has begun by region...check out PSN blog for the updated map...when your state is highlighted...you can begin using PSN again.

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inkme101
Saturday, May 14, 2011 @ 7:36:18 PM
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i did the update but "account management" is gone from the menu, how do i change my password?

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Highlander
Saturday, May 14, 2011 @ 7:40:02 PM

The update appears to be the first step to restoration. I'm guessing that when your state/region lights up on their map, your region will have access and you'll be able to reset your password. I've done my update, still waiting for the service to prompt for a new password though.

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chefphoenix
Saturday, May 14, 2011 @ 8:22:04 PM

when PSN is restored in your state and you sign in...you will be prompted to change your password...assuming you have your original PS3 that you signed up with...otherwise you will recieve an email to the account you signed up with with instructions on how to reset your password. On a side note, I was just reading on Game Hunters about the phased restoration..and some idiot posted "Will my friends list be completely erased seeing how we have to charge our user names?"....what an idiot...NOT CHANGING USER NAMES, JUST PASSWORDS!!!

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inkme101
Saturday, May 14, 2011 @ 7:47:41 PM
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oh ok. and thanks highlander i always trust any kind of tech info from you the most.

p.s.
have any of the states on the map lit up yet?


Last edited by inkme101 on 5/14/2011 7:48:15 PM

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Highlander
Saturday, May 14, 2011 @ 7:57:02 PM

Right now, I'm in the same boat you are. If I learn anything of use, I'll share it here.

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Highlander
Sunday, May 15, 2011 @ 4:47:03 AM

Obviously, it's working now - across the US. Other regions seem to be following as the night progresses. Enjoy.

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CONTRABAND
Saturday, May 14, 2011 @ 7:57:38 PM
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I cant make a post in the forums but PSN is going live right now! go on, update your system and wait for your city to go live, then reset your password and your live!!!

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Dreno
Saturday, May 14, 2011 @ 8:17:41 PM
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EFFING SWEET ACTION JACKSON !

Ill be going to my 'rents house on Monday so I can hopefully. Hop online and dl the firmware there !!!

Oh happy days! Oh happy days !

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kevin1097
Sunday, May 15, 2011 @ 3:21:14 PM
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Very well said.

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Spanky
Sunday, May 15, 2011 @ 6:05:45 PM
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Here, here!

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Lairfan
Monday, May 16, 2011 @ 9:16:15 PM
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That about sums it up. Once again a fine job Ben.

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