PS2 News: Sony selects InstantService for Everquset - PS2 News

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Sony selects InstantService for Everquset

  It was announced today that Sony Online Entertainment has selected InstantService to support its popular franchise Everquest. InstantService is a provider of cost-saving chat and email solutions and will expand the level SOE hopes to obtain in multi-player online functions. EverQuest is one of the largest fantasy worlds ever created online and currently has 400,000 active subscribers. The online following is supported by such countries as the U.S., England, Canada, Japan, Taiwan, Korea, Germany, France, Italy and Australia.

   "As a leader in the online gaming industry, SOE has sought to offer gamers quality online customer support. We see chat as a highly effective and efficient channel for resolving all customer inquiries. The phenomenal success of our trial and their cost-saving pricing made InstantService the right choice for our EverQuest solution and our other games," said George Scotto, Vice President of Customer Service & Quality Assurance, Sony Online Entertainment.

   "Sony Online Entertainment sees tens of thousands of gamers log on daily. Being selected by industry leader SOE is evidence to the substantial value our solution offers this promising industry," said Mike Lande, CEO of InstantService. "We look forward to working with SOE for years to come."

6/4/2002 Matt Stensrud

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