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Has Faith In The PSN Been Completely Restored?

Less than a year ago, Sony was forced into some dark times, as hackers nailed the PlayStation Network and chaos ensued.

To their credit, Sony worked hard to restore services and issued a candid apology, and Sir Howard Stringer said Kaz Hirai brought the PSN back "faster than anyone could." Also, since the Network has returned, things have been - for the most part - just fine.

It's always amazing to see what effect time can have, even when we're only talking about a span of ten months. During the PSN outage, hundreds, if not thousands, of gamers were screaming bloody murder, and swearing off Sony altogether. The communities and forums erupted with hate and disgust. But as early as June, it was reported that 90% of PSN users had returned after the hack. And now, nary a peep is heard; everything seems to be moving along swimmingly.

So the question is: has faith in the PSN been entirely restored? Has everyone simply concluded that this wasn't all Sony's fault, and that hacking is essentially the only form of terrorism we should really fear in the 21st century? Or is everyone just waiting for the slightest tremor; the smallest reason to go, "see, I knew it; the PSN is still susceptible and dangerous"...? Of course, hackers targeting game publishers became a common news headline in 2011 as well, so Sony was hardly the only victim, even if it was the highest-profile case. The bottom line is that nothing online is 100% secure and we just have to accept that.

But if you put your finger on the pulse of the gaming community, what do you feel? Faith and stability or anxiety?

Tags: playstation network, psn, sony, psn outage, psn hack

3/5/2012 9:15:03 PM Ben Dutka

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Comments (85 posts)

Palpatations911
Monday, March 05, 2012 @ 10:00:53 PM
Reply

random outages being labeled as "maintenance" concerns me just as much as the outage in April of 2011. I wonder what caused them to have take down their entire network on March 4th 2012.

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BikerSaint
Monday, March 05, 2012 @ 10:25:24 PM

Hmmmm, not sure why but the PSN never went offline for me yesterday.

I went over to the PS Blog & that was just fine(was supposed to be down too).

I also was able to keep getting all of the inFamous user generated missions that's hooked into the PSN too.

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WorldEndsWithMe
Monday, March 05, 2012 @ 10:36:40 PM

That wasn't random it was scheduled and Sony told us beforehand.

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Ben Dutka PSXE [Administrator]
Monday, March 05, 2012 @ 11:45:11 PM

Nothing of what you're talking about is random. The PSN has had scheduled maintenance since its inception, and none of those "outages" have been random.

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Jawknee
Tuesday, March 06, 2012 @ 1:26:39 AM

Sony can fix PSN but they just can't fix stupid.

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Palpatations911
Tuesday, March 06, 2012 @ 8:38:06 AM

Just because you disagree with me does not make me stupid.

The only users that were notified of the scheduled maintenance were the users that happened to browse a PSN fan site 48 hours prior to the downtime.

My company has won back to back JD Power Awards for customer service on multiple occasions and Sony could learn a thing or two from people like me.


I'm sure Ben would hate to log in to his web host to update psxextreme.com only to find out the server is down without him ever being notified in advance.

I would also like to preemptively address everyone who decides to rebut with it being a "Free service", but you would only be giving validation to the people who pay to go online......

Feel free to reply, but don't bother if you're going to troll or flame me jawknee

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Highlander
Tuesday, March 06, 2012 @ 8:54:38 AM

Taking PSN down on march 4th was the rescheduled maintenance from March 1st. Apparently you don't read the blog or follow Sony's Twitter.

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Ben Dutka PSXE [Administrator]
Tuesday, March 06, 2012 @ 9:10:43 AM

Dude, you tried to claim that there were all these suspicious "random" problems with the PSN and that Sony disguised them as maintenance.

Firstly, you have zero proof of that and secondly, there has been absolutely no information concerning such a possibility.

Therefore, it sounds like you're quite frankly making crap up. It also sounds like you're holding a grudge just because you were the victim of identity theft. ...that's called personal bias, you know.

Last edited by Ben Dutka PSXE on 3/6/2012 9:12:11 AM

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Jawknee
Tuesday, March 06, 2012 @ 10:24:57 AM

Facts are stubborn things and they just owned you and your ridiculous claim that something suspect was going on.

IT WAS MAINTANCE! Most of us new about it before hand. Do some research before you post such inane comments to avoid making yourself look foolish next time.

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Beamboom
Tuesday, March 06, 2012 @ 11:11:41 AM

Guys, come on. Be reasonable. He does have a point here. It's is pretty common practise to inform the customers when a provider have to take down their servers for maintenance.

I mean, had I not by chance read the news on this site I would not have known about this downtime either.

Wouldn’t it be good practice by Sony to send a short note to all their users via PSN a couple of days beforehand, just to inform them of the planned downtime? Especially since that incident last spring?
You can't really expect your customers to follow you on Twitter or have a Facebook account to catch the news, and media stories really are no substitute for info straight from the company in these regards.


Last edited by Beamboom on 3/6/2012 11:24:44 AM

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bigrailer19
Tuesday, March 06, 2012 @ 11:23:23 AM

Beam-

They reach people, by posting on the PS Blog and via twitter, they get the word out one way or the other. Regardless of how they do it, the fact is it was maintenance, it was scheduled, and now it's over. All he's trying to do is stir up arguments, and if he's not, he's doing a good job at it.

You are right that they shouldn't rely on twitter and sending out a notice via PSN is a good idea. But that doesn't matter when the majority of people did know about it.

He doesn't have a point at all because he's disregarding the facts. He's making up assumptions that are based on absolute non sense.

Last edited by bigrailer19 on 3/6/2012 11:26:16 AM

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Beamboom
Tuesday, March 06, 2012 @ 12:06:46 PM

No serious provider of any service base this kind of communication with their customers on blogs and social media messages. That's simply not how it's done.
And that is what I understand he is commenting on, and, well, in that particular point he is right!

May I also remind you all that the very beginning of the hacking scandal started with a message from Sony on their blog, saying it's just a couple of days downtime due to maintenance.


Last edited by Beamboom on 3/6/2012 12:22:43 PM

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Jawknee
Tuesday, March 06, 2012 @ 12:21:39 PM

Oh please. The guy is flat out making crap up and you're seriously defending him? Nonsense.

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Beamboom
Tuesday, March 06, 2012 @ 12:41:42 PM

I read the posts much like searching for diamonds. I find the nuggets and ignore the dirt around it.

:)

But seriously, I do actually think that point was valid, and a good one too. I wonder why they don't use their own messaging system?
I can imagine myself being pretty pissed if I invited to a gaming party one evening and discovered PSN were shut down that entire day without me receiving any notice about it.

Last edited by Beamboom on 3/6/2012 12:51:55 PM

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DazeOfWar
Tuesday, March 06, 2012 @ 12:52:16 PM

@Beam: If you were going to be part of a gaming party I'm pretty sure one of the people in the group would be someone who keeps up on gaming news. I have a big group of gaming buddies and I'm the main one that keeps them updated on all the going ons in gaming.

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bigrailer19
Tuesday, March 06, 2012 @ 1:13:56 PM

Beam, your defending Pal for the wrong reasons. :) Pal is assuming there is some sort of conspiracy theory going on. Take this quote from his original post - "random outages being labeled as "maintenance" concerns me... I wonder what caused them to have take down their entire network on March 4th 2012."

That whole quote is him assuming that Sony isn't actually doing maintenance, when in reality and in fact they were and it wasn't at all "random" but scheduled.

And the point you're trying to make by saying "May I also remind you all that the very beginning of the hacking scandal started with a message from Sony on their blog, saying it's just a couple of days downtime due to maintenance." is not only a lame attempt at trying to defend your argument, but leads me to believe you also have conspiracies against Sony. You know better than that! ;)




Last edited by bigrailer19 on 3/6/2012 1:20:31 PM

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Beamboom
Tuesday, March 06, 2012 @ 1:17:48 PM

@Big: If there is *one* thing I immediately just ignore, it's conspiracy theories. I simply do not see them, no matter if they are for or against Sony or anyone else. If not I'd had my hands full just commenting on these ridiculous conspiracy theories about the media ganging up on Sony or MS founding Sony hackers etc etc etc.

All I am saying is that they would have everything to gain and nothing to lose from practising common courtesy when it comes to informing customers about downtime. That, and only that, is what I am commenting on.

@Daze: Maybe, maybe not. That's beside the point. Downtime should be communicated directly to the customers, not via media, not via friends.


Last edited by Beamboom on 3/6/2012 1:27:58 PM

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Raze22
Tuesday, March 06, 2012 @ 8:51:07 PM

Adding my 2 cent to the conversation. What I do agree with is that you should notify people by email or their psn accounts. Don't get me wrong I like sony, but I sure as hell and many others don't follow them around like a puppy dog.

It is not much of a schedule maintenance if they don't contact the majority of their customers by the best possible medium. Which would be through their psn accounts.

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Underdog15
Wednesday, March 07, 2012 @ 2:11:19 PM

I agree with most of you, but Beamboom as well.

Palpatations is definitely dead flat wrong about "random" maintenance. I've heard of every single maintenance issue since the outage, but that's because I follow PSN on twitter and I visit this site almost every day. The twitter thing alone guarantees I hear of these announcements straight to my phone when I'm not even home! lol And Palpatations has a history of bemoaning Sony without evidence, but that's neither here nor there.

On the other hand, Beamboom is right in that social media and blogs aren't the best way to inform your consumers. There's no way that could reach everyone. NO way. None. A PSN message to all users would reach more people for sure. PSN has sent messages to all users before. Why not for maintenance announcements?

So in that respect, yes, I agree there are better ways to inform people... especially when you have all those palpatations out there that assume the worst before reading published words.....

Unfortunately, they're allowed to vote with their wallets as well, afterall.

Last edited by Underdog15 on 3/7/2012 2:11:48 PM

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WorldEndsWithMe
Monday, March 05, 2012 @ 10:10:00 PM
Reply

My finger on the pulse says it's largely forgotten, people have short memories and when it comes to entertainment they are willing to forgive and forget just about anything in time. I don't agree that Sony was to blame in the first place, but that's how the cookie crumbled.

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Palpatations911
Tuesday, March 06, 2012 @ 7:51:45 AM

People like myself that had 2 credit cards opened up in their name and had their bank account emptied out from thieves are not as quick to forget Sony's negligence.

I would love to say that I have "Faith" in Sony at this point, but I can't.

PS: How do I get on this mailing list that notifies me of scheduled maintenance? I regularly check the e-mail that is registered with PSN/SEN and I never receive notifications of scheduled maintenance. The only notification I receive is when I personally take the time to contact Sony or log on to gaming sites and check forums and/or editor posts.

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DazeOfWar
Tuesday, March 06, 2012 @ 9:21:08 AM

@Palp: Are you saying people stole your money from when PSN was attacked? If so I call bull$hit! Their was no trace of credit card info stolen it was just your basic info that people can get online anyways.

If you visit the Playstation blog than you will see the notices when PSN will be down or follow them on twitter like Highlander said above.

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bigrailer19
Tuesday, March 06, 2012 @ 10:26:15 AM

Pal-

I read your comments and am curious if you took advantage of the identity theft protection plan Sony offered. You said your personal information was compromised, but Sony offered help in that, so I'd be curious if you acted on it or not?

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OptimusX
Tuesday, March 06, 2012 @ 11:30:40 AM

Cool. Someone with a brain.

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WorldEndsWithMe
Tuesday, March 06, 2012 @ 2:23:07 PM

Your identity theft issue is probably unrelated, you are just looking for someone to focus your anger on. Even if it is, that's always the price of transacting online. I just found out my credit card was run up by an unknown party, was I mad? You bet I was, but I'm not going to stop transacting online. Convenience has a price.

If you want to spread blame for what happened to you, spread it reasonably. Even if Sony was negligent with their security you should still only place about 10% of the blame on them and 90% on the hackers. But you can't put a name or face on the hackers so you've chosen Sony.

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Underdog15
Wednesday, March 07, 2012 @ 2:14:22 PM

Credit Card info doesn't let people open up credit cards in your name... your personal info, address, and SSN (or SIN) do. You got robbed some other way. A PSN hack -could- have helped, but it wouldn't have caused it... unless you keep all that sensitive info in your email account and you use the same password everywhere...

Then it's just negligence on your part....

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Fox hounder
Monday, March 05, 2012 @ 10:14:38 PM
Reply

That maintenance yesterday ruffled the feathers of some friends of mine, lol.

But as far as consumer faith is concerned, i think Sony has nothing much to worry about. They have my trust.

Folks are still jumpy though.

Last edited by Fox hounder on 3/5/2012 10:18:32 PM

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Rogueagent01
Monday, March 05, 2012 @ 10:19:36 PM
Reply

I have faith in the service for sure, however I also understand that NO network is safe from hackers. That outage wasn't a huge deal to me either as I have a bunch of single player games that don't require me to be online, and the clan I'm in has its own website so we were able to talk on a daily basis still.

The only thing I hope for in those situations is that the companies and justice systems go after these hackers and punish them to the fullest extent of their law(whatever country the hack originates from).

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BikerSaint
Monday, March 05, 2012 @ 10:20:12 PM
Reply

I never had to have my faith restored because I've always had faith in Sony.

It was those s#^&%^^ Scumbag hackers that I'd love to teach a lil attitude adjustment 101, if you know what I mean.

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bebestorm
Monday, March 05, 2012 @ 10:37:13 PM
Reply

Yes and no in a way because I no longer use my credit/bank cards on the network I buy psn cards.

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Cpt_Geez
Monday, March 05, 2012 @ 11:03:07 PM

Same here I no longer use my bankcard either only psn cards.

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AcHiLLiA
Monday, March 05, 2012 @ 11:32:05 PM

Yes, just for some extra security I buy PSN cards instead of leaving my credit card on the network.

Last edited by AcHiLLiA on 3/5/2012 11:35:02 PM

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Highlander
Tuesday, March 06, 2012 @ 8:58:41 AM

Just do you all know, PSN is largely secure. Your credit card information was not - and it's work repeating that in capital letters - NOT compromised. Just like the password data that was supposedly obtained during the attack last year was NOT in plain text - it was hashed. There are a hell of a lot of myths and untruths told about those events, and still no one wants to listen.

As for using cards online. You have two choices, do and do not. Any time you can use an indirect service to pay for things, you should. But do not imagine that just because you buy PSN cards that your card transaction is safe. What if the retailer you buy through is compromised? What if the PSN card number that you buy has already been used and 'put back' on the shelf by some thief?

There are so many ways you can be conned or swindled that do not touch PSN that I can't count them. The fundamental rule is always be wary.

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bebestorm
Tuesday, March 06, 2012 @ 9:55:55 AM

Why the lecture for taking precautions?

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Highlander
Tuesday, March 06, 2012 @ 11:08:31 AM

Because every time this topic comes up, there are always many readers that don't know. The comment is meant for all, not aimed at you.

Last edited by Highlander on 3/6/2012 11:09:01 AM

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AcHiLLiA
Tuesday, March 06, 2012 @ 12:10:44 PM

Highlander, I know what ur saying, but PSN cards is just a safer route for me.

Last edited by AcHiLLiA on 3/6/2012 12:19:00 PM

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Jawknee
Tuesday, March 06, 2012 @ 12:19:27 PM

I think High is just trying to say you guys are paranoid and I agree.

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AcHiLLiA
Tuesday, March 06, 2012 @ 12:34:22 PM

@jawknee, paranoid me, then if u agree, then u got it all wrong.

Last edited by AcHiLLiA on 3/6/2012 12:42:54 PM

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Jawknee
Tuesday, March 06, 2012 @ 4:56:06 PM

Sorry I speak English.

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Underdog15
Wednesday, March 07, 2012 @ 2:16:42 PM

... not sure why High's post was taken personally.

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Quincho
Monday, March 05, 2012 @ 10:57:05 PM
Reply

I never lost my faith in Sony :) they have given me years of fun and games, they least I could gavee hem was patience and trust

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Killa Tequilla
Monday, March 05, 2012 @ 11:10:11 PM
Reply

I dont think faith was ever lost or "restored", simply people were trolling.

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CrusaderForever
Monday, March 05, 2012 @ 11:29:14 PM
Reply

Never lost faith in Sony, not once.

Last edited by CrusaderForever on 3/5/2012 11:31:43 PM

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CrusaderForever
Monday, March 05, 2012 @ 11:54:30 PM

Also, anyone that is interested in getting the digital Mass Effect 3 can start downloading it at 12:01am according to the PS Blog!! Now that's what I am talking about. I am a physical copy guy, but this is how it's done when you want the digital copy. Nicely done Sony! What a great day this has been thanks to Sony!

Last edited by CrusaderForever on 3/5/2012 11:55:55 PM

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Godslim
Tuesday, March 06, 2012 @ 5:40:07 AM

wow its like sony are a religion lol

Last edited by Godslim on 3/6/2012 5:40:23 AM

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VampDeLeon
Tuesday, March 06, 2012 @ 12:02:11 AM
Reply

It was quite a tragedy, because not too long beforehand PS3 was becoming more recommended around here before the month long mishap. Right now I concur with the thought of how it's been forgotten.. at least until the horrid picture of "PS3: It only does Offline" makes a return to news sites again.

Last edited by VampDeLeon on 3/6/2012 12:02:51 AM

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Jawknee
Tuesday, March 06, 2012 @ 1:31:17 AM
Reply

Funny how people freak out yet Sony warned us and even postponed it a day. Not to mention they kept access to some parts while they worked on others.

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Xombito
Tuesday, March 06, 2012 @ 2:04:14 AM
Reply

Maybe its just on my side of things. But the network is faster for me right now after the maintenance.

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Jed
Tuesday, March 06, 2012 @ 2:38:44 AM
Reply

I never lost any faith in Sony and the PSN. The problem has been delt with and I'm sure the network is stronger than ever, and continuing to get better.

What really pisses me off is when Sony announces that they will bring to the network down beforehand, and when they take it down ignorant jackasses jump all over the Internet and scream and cry and tell everyone it has been hacked again. Some of those idiots just can't let it go. But they wouldn't have noticed it if they weren't back online playing.

All in all, I'd say at least 98% of users are back online and enjoying it.

Last edited by Jed on 3/6/2012 2:42:31 AM

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gray_eagle
Tuesday, March 06, 2012 @ 3:36:56 AM
Reply

i never lost faith, some (media etc.) acted like the world was
comming to an end.
now, if it had been XBL, ms would've thrown money around to keep
it quiet and out of the media.

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CheddarClyde
Tuesday, March 06, 2012 @ 3:42:46 AM
Reply

I was probably one of the one people who never blamed Sony for the hack nor the way they handled it. Not being an IT person, I don't know if Sony had crappy security or not, but considering the large number of online security breaches that went down with Amazon, Bank of American, Best Buy and countless others (before and after the PSN breach) it seems unfair to say that Sony dropped the ball when they weren't the only ones hacked. In regards to Sony waiting to tell the public that it was in fact a breach, I still think their response time was reasonable. Many of the other hacks made the news weeks (and in some cases months) after they happened.

I think a lot of the heat Sony caught came from a combination of the media over-reacting and the anti-Sony groups/fanboys exploiting the situation. There was a lot of inaccurate information floating around last spring (gamers losing thousands of dollars, largest breach in US history, etc.) that other gaming sites had to eventually dispel since it was only making matters worse. Many news sites claimed that hackers brought the PSN down when, in reality, Sony shut the network down themselves once they confirmed the intrusion to protect their customers and fix the issues that led to the hack. Most people would call that protecting your customers.

One thing that is troubling is that if you have the money, connections and power in the US, you can downplay and even bury things like this from making the news if you are somewhat unethical. This may be the conspiracy theorist in me, but I find it odd that Sony's situation was given so much attention and yet similar breaches and issues on other gaming platforms were either buried or downplayed to non-issues over time. Again, that is just me conspiracy theorizing.

The truth is, every network out there is susceptible to intrusion and since hackers dedicate their lives to cracking any online security that is deemed unbreakable, this is unlikely to change in the foreseeable future. We as consumers just have to be diligent about how we handle our finances online.

In short, my faith in Sony never wavered.

Last edited by CheddarClyde on 3/6/2012 3:45:06 AM

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Highlander
Tuesday, March 06, 2012 @ 9:35:26 AM

A measured and accurate picture of events, you'll fit in nicely around here...

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Beamboom
Tuesday, March 06, 2012 @ 9:43:25 AM

You'll fit in nicely around here, that much is true... ;)

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___________
Tuesday, March 06, 2012 @ 3:43:55 AM
Reply

bit of both really.
its been ok ever since it went back up, but the experience people will never forget and always will stay cautious.
which is always a good thing, especially in this time and age where something as simple as a first and last name can do some serious damage!

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Beamboom
Tuesday, March 06, 2012 @ 5:06:18 AM
Reply

I've got more confidence in PSN now after the hack than I should have had before the hack, to put it that way. It must have been a major wake-up call for Sony (I hope!), and I take it for granted they've now got their act together.

That said, the breach of PSN did make me more careful as a user, and I've now introduced some good habits that laid dormant earlier. I knew about them, just didn't bother. I do now.

I don't consider myself a computer og network newbie, but I had just never experienced anything of that magnitude before. So I guess you could say it was a wake-up call for me too.


Last edited by Beamboom on 3/6/2012 5:08:55 AM

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Beamboom
Tuesday, March 06, 2012 @ 9:46:31 AM

just in case anyone wonders:
These two comments below were originally tied to another, spam-bot created post - now deleted.

Last edited by Beamboom on 3/6/2012 9:47:05 AM

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Killa Tequilla
Tuesday, March 06, 2012 @ 6:50:24 AM

Technical difficulties?

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Beamboom
Tuesday, March 06, 2012 @ 6:54:38 AM

Script gone wild, it seems.

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Palpatations911
Tuesday, March 06, 2012 @ 8:05:08 AM
Reply

I am just glad that the media did hype the great Sony hack(s) of 2011 because it was a great point of reference when my identity was stolen shortly thereafter.

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Beamboom
Tuesday, March 06, 2012 @ 8:13:38 AM

That was an interesting way to see it. Interesting point.

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Highlander
Tuesday, March 06, 2012 @ 9:40:28 AM

Identity theft is probably the most common crime in the US right now, and has nothing - repeat after me...nothing - to do with Sony, or PSN. There are people right now scraping web sites and social networking sites for your data and mine looking for ways to infiltrate your life and mine. They have nothing to do with PSN. The information obtained through PSN was with a single exception information available through any number of other sources. The exception was a hashed password. If you use the same, short, common password on your PSN account as everywhere else, that's not Sony's fault.

However, there is zero reason for you, or anyone else to believe that identity theft that occurred after the PSN hack was related to the PSN hack, especially as there were far larger (yes, larger) data compromises of card transaction processing and card holder data elsewhere prior to the PSN attack.

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Beamboom
Tuesday, March 06, 2012 @ 9:43:49 AM

It can still work as a point of reference. It does help to have such a higly profiled case to point at regarding these kind of trouble. Had these cases not not been spoken of in the media it would be easier for various companies and institutions to think it doesn't, or can't happen.

Last edited by Beamboom on 3/6/2012 9:45:21 AM

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bigrailer19
Tuesday, March 06, 2012 @ 10:27:48 AM

Pal-
I read your comments and am curious if you took advantage of the identity theft protection plan Sony offered. You said your personal information was compromised, but Sony offered help in that, so I'd be curious if you acted on it or not?

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Beamboom
Tuesday, March 06, 2012 @ 11:26:21 AM

That's a good point, Big! It would be real interesting to hear from someone who joined that plan about how that played out.

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fragwitrocks
Tuesday, March 06, 2012 @ 9:11:21 AM
Reply

My faith in the network hasnt changed,iam still using my visa for purchases its easier for me to do so cause iam not close to anywhere to buy a psn card.iam not shook so wat eva.

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DazeOfWar
Tuesday, March 06, 2012 @ 9:30:18 AM
Reply

I never lost faith. Crap happens and I wasn't hurt in the process. I still use my credit card/debit card on PSN. If somebody is going to steal it then it may happen through Amazon, gas stations, grocery stores, electronics stores, and many other places people use their cards. Hell people can just walk by you and scan your card even if it's in a wallet or purse.

PSN is stronger than ever and Sony has picking up their game in every category of Playstation.

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Alienange
Tuesday, March 06, 2012 @ 1:45:48 PM
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They'll never get my cc info again.

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Highlander
Tuesday, March 06, 2012 @ 3:19:48 PM

Sony or the hackers? I only ask because Sony acted with greater care and attention than any bank that has been hacked recently, and the chances of hackers gaining your information from any one of myriad sources other than Sony is far in excess of the chance that hackers could gain your data from Sony.

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Jawknee
Tuesday, March 06, 2012 @ 3:55:48 PM

Shame, some of us thought you would never post here again too. Life is full of disappointments. .

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thj_1980
Tuesday, March 06, 2012 @ 4:54:48 PM

^^ Right on JAWK!!!

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Underdog15
Wednesday, March 07, 2012 @ 2:36:47 PM

I hope hackers don't ever hack my government. If they did, the government will never get my info again!!

Oh wait... shiiiiiii.....

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thj_1980
Tuesday, March 06, 2012 @ 4:54:24 PM
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I didn't really care too much. For me it was Beating Dante's Inferno and getting free stuff afterwards LOL. Some people need to play single player games....

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AcHiLLiA
Tuesday, March 06, 2012 @ 7:20:02 PM
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Well, just hope hackers don't find a sneaky way in the network again. If that is the case again, things could get more ugly in the future., just hope not.

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trinichinese
Tuesday, March 06, 2012 @ 8:23:48 PM
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i never lost faith in sony and the psn shit happens sorry it had to be our loved psn but we are up and running and i still play online and don't have to pay to play online for now ,just keep the games comeing sony and i will be happy

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79transam
Tuesday, March 06, 2012 @ 10:49:53 PM
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some of the comments on here make me laugh. It is utterly amazing the brand loyalty people are showing towards Sony and I mean that seriously. People are talking about Sony like they talk about Harley-Davidson or Ford, Chevy, Chrysler, Etc.

As far as how I feel after the hack. The major fault I had with Sony during the outage was their poor communication. Bad stuff happens and I feel they had a very generous "were sorry" package. After the hack I wish they would give better notice regarding a maintenance session. I guess I trust Sony no more or no less then any other product I buy and I just usually assume the service is going to work. So I guess yes my "faith" has been restored

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CheddarClyde
Wednesday, March 07, 2012 @ 4:06:52 AM

I don't think it's brand loyalty in all cases as much as it is just looking at the situation objectively. If the exact same set of circumstances happened with Nintendo or Microsoft (not factoring in either company's recent history) I wouldn't hold any ill will towards them since, as I said in my earlier post, other companies communicated less in regards to their hacks, sometimes no at all. I'm not making excuses for them but Sony had to be sure that it was in fact an intrusion before they went public with that info, something that I would imagine would take time considering all of the hardware and info involved. People make it seem as though it was years before Sony revealed that it was a hack when in reality it was six freakin days (24 hours according to some reports). I don't know of any company that has publicly admitted to being hacked that quick after it happened.

When I think of "brand loyalty", I think of someone who buys or has love for anything and everything that is a part of that brand or the company responsible. I do love the Playstation brand but I am NOT that loyal to Sony as I think that their electronics have always been overpriced in comparison to the competition, many of whom make better products.

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Beamboom
Wednesday, March 07, 2012 @ 4:14:14 AM

I totally agree!

I mean, I consider myself a "fan" of Sony, in that I appreciate their products, design, etc. After all, when considering the consoles I ended up choosing the PS3 and has never regretted that.

But the kind of brand loyalty that's displayed following articles like these, all this talk about "loyalty", "faith" and whatnot, I find it to be just plain creepy.


Last edited by Beamboom on 3/7/2012 4:15:57 AM

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Highlander
Wednesday, March 07, 2012 @ 9:46:25 AM

Cheddar, Sony indicated that they shut down PSN within about 24 hours after PSN was taken down. Within 48 hours of the initial shutdown Sony indicated that there was some kind of intrusion and that was why they'd shut it down. It was 4-6 days into it that they made an official statement after engaging multiple security and data forensics partners to investigate, because until that time they really had nothing else that they could - with any certainty - say. The criticism that Sony took too long is based in some people extremely mistaken belief that it takes a trivial amount of time to detect, trace/investigate an intrusion in major network. I've posted about this until I am almost literally blue in the face, but people like 79transam simply do not *want* to understand.

Last edited by Highlander on 3/7/2012 9:47:18 AM

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79transam
Wednesday, March 07, 2012 @ 10:47:17 AM

Highlander never said that I do not *want* to understand. I voiced my opinion on how well I thought the communication from Sony's end was regarding the shutdown. I would have preferred almost daily updates, even if that meant saying there was no update. I can think of at least 2 occasions where they gave an estimated time of restoration and they were not only wrong, but wrong by quite a large amount of time. Service was restored on may 15th yet on April 25th they posted on their blog it would be up within a week.

I really don't fault Sony much, but you will never convince me that their communication during the outage was sufficient for the majority of their customers.

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Highlander
Wednesday, March 07, 2012 @ 11:38:35 AM

OK, I understand that. My difficulty is that I work in IT and have done since the mid 80s. I've seen and researched a lot of attacks over the years, I see Sony's response to the attack on them as almost a text book model of how to respond well. There are innumerable cases of organizations that completely botched things. Sony really didn't. They were in something of a no-win scenario though, so no matter what they did and did not do, they were going to lose in someone's eyes.

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79transam
Wednesday, March 07, 2012 @ 1:37:01 PM

Highlander I agree. As I said I really don't blame Sony for the attack, and in hindsight I think they did well protecting the data that really mattered. Their welcome back package in my opinion was more then generous. It was annoying at the time because I had just picked up SOCOM 4 and was anxious to play it online and I was checking the blog like a crack head waiting for any sort of update, even if that update was that there was no update :p

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79transam
Wednesday, March 07, 2012 @ 4:55:01 PM

Double post

Last edited by 79transam on 3/7/2012 4:55:38 PM

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Gravelight
Thursday, March 08, 2012 @ 7:02:26 PM
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Didn't lose faith, but I wish Sony had given a better choice of games to give out than what they did. I think it was LBP ps3/psp, Dead Nation, KZ liberation, wipeout hd, and infamous. Those games aren't that cool really and you would've thought Sony would give us a choice of some high-end games instead, but... Well, i'm probably the only one who thinks this anyways because no one else said anything about it, lol. At least they tried I guess. I'm still PlayStation all the way baby! And with the new protection plan I feel there's no need to worry because the cash that's offered if your account gets hacked is glorious. It's so much that hackers should be VERY afraid to try it ever again.

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Gravelight
Thursday, March 08, 2012 @ 7:10:17 PM
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Oh, and Sony SHOULD make maintenance update notices on the "What's New" area of the xmb at least 24hrs ahead of time. That would be the coolest ever and we would know for sure that it is a msg from Sony. Just a thought.

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Fane1024
Saturday, March 10, 2012 @ 7:55:57 PM

Great idea.

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