PS3 News: Yeah, This Is Why I Don't Go To Midnight Launches For Games - PS3 News

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Yeah, This Is Why I Don't Go To Midnight Launches For Games

When I was younger, there were no such thing as midnight launches. Perhaps I would've gone then. But these days, I find myself shying away due to an...unknown quality I can't quite pinpoint.

The hot story making the Internet rounds involves a GameStop manager getting into a verbal altercation with a customer during the midnight launch of Grand Theft Auto V. The story can be found at Pixel Enemy and the video is below, if you must.

I don't really know what it is, but I find the whole thing very dark and unsettling. I know most gamers will immediately just say the manager was a bitch, and obviously, she kinda is. But really, that customer creeps me out a little, too. The whole thing just has this incredibly negative, hostile vibe to it, right? And you know, whenever I see instances of midnight launches in videos, or hear about the goings-on from friends who have gone, I get only further convinced that I want no part of it.

Some may call it passionate fans congregating to get something they've been waiting for, a piece of entertainment they really want. But if that's the case, why do we see so many overtones of animosity and hostility? What's the deal? Why aren't more people smiling? This is a hobby, last I checked, and we really shouldn't be taking it too seriously. But there's something about the attitude of both the manager and the customer that makes me very uncomfortable. Not that I expected violence from that, but what was brewing in the air wasn't good.

Why, why does this seem to happen so often at these midnight launches?

Tags: gamestop, midnight launch, gtav midnight launch

9/19/2013 9:58:10 PM Ben Dutka

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Comments (76 posts)

To Be Decided
Thursday, September 19, 2013 @ 10:25:37 PM
Reply

Now I wonder if I should go to the PS4 Midnight Launch or just pick in the AM? Hmmmm also as side note: Went to rent GTAV from Redbox got a PS2 game. GTA is truly a phenomenon.

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Knightzane
Thursday, September 19, 2013 @ 10:43:36 PM
Reply

She's the manager? Wow... Neither one was in the 'right' zone, but your not supposed to act like a stuck up 16 year old girl when your the store manager. If I attempted that, the district manager would have canned me soon as he found out.

Game is great, buy it.

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Banky A
Thursday, September 19, 2013 @ 10:46:36 PM
Reply

The worst part about that manager was that she could not keep her attention on the man's face to sincerely engage in an argument with him. Instead she does the usual 'omg-did-you-believe-this?' look to the crowd and talks to them to ground herself, plus steal their support. I dislike when people do that in arguments and can't take them seriously.

Of course the man obviously should have taken a breath and eased up immediate then left the wench. She was just childish and he was just angry.

LOL at the fool recording the video and his trash talk.

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duomaxwell007
Thursday, September 19, 2013 @ 10:51:18 PM
Reply

According to the article thats linked the manager was teh one at fault and got fired so she caused the "nerd rage" As for midnight launches I went to one to get FFXIV when madden was having a midnight launch and had no problems. Im expecting my PS4 launch will be the same

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Ben Dutka PSXE [Administrator]
Friday, September 20, 2013 @ 1:44:15 AM

The article is severely biased in one direction, as expected.

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Akuma07
Friday, September 20, 2013 @ 1:57:27 AM

Biased?

I don't get it, the article was like 8 lines and then a quote and the video. How was it biased?

Her being in the wrong is not a biased opinion, she IS in the wrong, she works in customer service, treated her customer very poorly, and tried to invoke a gang mentality with the rest of the customers there. She wanted to look cool. I really hope she did get fired, we don't need people like that around.

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Ben Dutka PSXE [Administrator]
Friday, September 20, 2013 @ 10:57:22 AM

Because it doesn't mention the fact that both sides went nuts. We also have no idea what happened before that, or why she started to act the way she did. Furthermore, I have a very difficult time believing that quote; rather, I have a difficult time believing all of it is true. Sounds made up by an angry person.

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wackazoa
Friday, September 20, 2013 @ 1:14:22 PM

It's not a firable offense, in my opinion. You give the customer a $20 gift card. Then you suspend the manager for a week and tell her to never argue with a customer in front of other customers again. Issue solved.

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Temjin001
Friday, September 20, 2013 @ 1:23:47 PM

while the manager was out of line in some areas I think the dude needed to choose not to be offended and not escalate the point right then and there. If he had a problem he should've contacted customer service on his own time during the next day and not in the midst of a long line all there for one reason. but when he did lose it she needed to STOP what she was doing, pull him to the side and discuss the matter in as brief as time as possible and send him packing. If he resisted and wanted to make more of scene then she'd just call the police and have him removed. Simple as that.
It's clear the store wasn't prepared to facilitate a nerd rage right then and there at that hour.

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Ben Dutka PSXE [Administrator]
Friday, September 20, 2013 @ 1:28:26 PM

It was handled badly on both sides and as I said, it just creeped me out. The manager acted like a bitch, yes, but the customer scared me more. That's the epitome of nerd rage; an attempt at formal confidence that falls very flat due to obvious social ineptitude.

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Temjin001
Friday, September 20, 2013 @ 2:28:42 PM

yah, her attitude needed to change. it just feeds into the feeling I get sometimes from gamestop's that the customers are treated like second rate gutter trash.

I feel zero sympathy for the nerd and his rage though. It would seem to me he didn't have legitimate id in the first place and should be happy he even went home with his game that night.

Last edited by Temjin001 on 9/20/2013 2:29:42 PM

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Akuma07
Friday, September 20, 2013 @ 9:15:56 PM

You guys must have a very low standard then.

I would never have classified his behaviour as being in a 'rage'.

He told her they had lost his business then came back to ask for her details when she offered to give his details out to the other customers, so he could escalate it and get her in trouble. He in no way went 'nuts'. If the customer scared you more Ben, then I seriously think you have a very low standard of the term crazy.

It is definitely a fire-able offence, anyone who has ever worked customer service should know this. What the manager did is a lot worse then simply argue with a customer, she tried to humiliate him and whether she was joking or not you simply CAN'T say "Does everyone want his details so you can email him". I worked in customer service for many years and managed for many years, and I would have fired someone on the spot if they acted the way she did.

@Temjin001
That is not true. A customer should never ever HAVE to choose not to be offended by a retail employee. Customer service exists to service customers needs, and good customer service means doing it while keeping a smile on their face regardless of your own entitled attitude. If this was a standard social situation then yes, the right thing to do is ignore her behaviour, but this is NOT a standard social situation.

You guys REALLY are over-exaggerating the customers behaviour by a LOT. I read this article first before looking at the video, and was waiting the entire time for him to go crazy, yell and scream or trash the store.

Last edited by Akuma07 on 9/20/2013 9:19:01 PM

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Temjin001
Saturday, September 21, 2013 @ 12:26:23 PM

Meh

Don't care to give you more of a response than that =p

Last edited by Temjin001 on 9/21/2013 12:27:10 PM

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Underdog15
Saturday, September 21, 2013 @ 4:16:25 PM

He crossed a line when he pushed for her last name. She is entitled to protect that information if she feels it necessary. And did I hear he gave her his business card? That's public domain for whoever gets their mitts on it.

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WorldEndsWithMe
Thursday, September 19, 2013 @ 10:51:21 PM
Reply

Wow that was uncomfortable. This is what it looks like when people use their internet posting habits in a real life human to human exchange.

I can vibe with Ben's feelings, I went to the FFXIII one and there was a sort of creepy atmosphere. It felt like something awful was going to happen at any moment. Maybe it's just all the tension of months of internet angst built up that poisons a real life location where humans are supposed to be happy about a common interest.

If something like that happened to me I'd find it impossible to enjoy my game.

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Jawknee
Thursday, September 19, 2013 @ 10:52:00 PM
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He's an Xbot. Lol

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CrusaderForever
Friday, September 20, 2013 @ 10:50:07 AM

HAHA!! I know right! :)

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anjpikapp3
Friday, September 20, 2013 @ 1:09:09 PM

He's just mad bc now he has to drive home and load 2 disc into his 360.... "Please load disc 2..."

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Temjin001
Friday, September 20, 2013 @ 1:18:07 PM

hopefully he accidentally installs the 'play' disc (apparently causes texture and LOD issues)

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JPBooch
Thursday, September 19, 2013 @ 10:58:38 PM
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Poor customer service and an entitled attitude, next. I don't care what time a day this was, it is a case study of America. You should feel uncomfortable, but you could see a lot worse watching some black Friday phone video.

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WorldEndsWithMe
Thursday, September 19, 2013 @ 11:25:37 PM

Yeah cuz being American is what's wrong with these two :\

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souljah92
Thursday, September 19, 2013 @ 11:09:58 PM
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somebody should have knocked that nerd out

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Geobaldi
Thursday, September 19, 2013 @ 11:11:11 PM
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Another reason why I've always used Amazon to ship a physical copy of a game to me on release day. Avoids all the people and hassle.

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BigT_1980
Thursday, September 19, 2013 @ 11:35:23 PM

Did you get your copy on release day? I didn't get my copy until Wednesday 09-18. Amazon blamed UPS and the first customer service agent hung up on me when I called out his lie, because I checked with UPS and their were no delays on their part. When I spoke with the second customer service agent he ended giving me a full refund on my purchase.

Also out of curiosity what method of shipping did they use to get your game to you if it arrived on time?

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Temjin001
Thursday, September 19, 2013 @ 11:42:31 PM

my release day Amazon games show up at 9pm. Though, I suppose that's better than going to Gamestop!

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Geobaldi
Friday, September 20, 2013 @ 12:09:14 AM

Yes I got mine on release day. I'm a Prime member so I already have free 2 day shipping, but I changed it to release day delivery and they shipped mine out around 6pm on Monday to be delivered the following day. That's how it's always happened since I've used Amazon, unless I told them otherwise.

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WorldEndsWithMe
Thursday, September 19, 2013 @ 11:19:15 PM
Reply

So, what were these social skill lackers actually sniping about in the first place?

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Ben Dutka PSXE [Administrator]
Friday, September 20, 2013 @ 1:45:04 AM

I think she asked him for a photo ID and he got all offended. Not sure why, maybe it was her crappy attitude.

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Akuma07
Friday, September 20, 2013 @ 1:49:07 AM

When I go to the liquor store and get asked for photo ID, I feel a little offended, even though they are doing their job.

But we didn't really get to see the entire thing, just the part where she asked for his photo ID, obviously there was something else beforehand otherwise the guy recording would have had no reason to record.

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WorldEndsWithMe
Friday, September 20, 2013 @ 11:08:51 AM

I got kicked out of store once because the guy thought I wanted my ID back too quickly while he looked it over. All I did was extend my hand when he appeared to be finished. People just suck.

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Temjin001
Friday, September 20, 2013 @ 2:10:34 PM

I agree that the id had something to do with the conflict. It would seem he didn't have a photo id and instead tried presenting her a business card. Which would be why she said something like, "if any of you have a problem with him his business card info is right here"

Which if you think about it. He was representing himself as a business and not a person in this case, so his hissy fit about personal information was actually his public business information.
Ironically, he tries insisting she owes him her personal info, which any trained manager should know that is a definite no no.


Last edited by Temjin001 on 9/20/2013 2:11:17 PM

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Simcoe
Friday, September 20, 2013 @ 5:31:47 PM

I wonder if he forgot his proof of pre-order payment, and she just wanted to make sure that he was actually who he said he was to confirm what was in her computer (from the pre-order).

OR

Maybe he just had to pay by cheque ;-) so she had to take down some personal info.

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Akuma07
Friday, September 20, 2013 @ 9:21:59 PM

Giving out personal information is one thing, I don't really know why he asked for her phone number. But he was entitled to ask her name.

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Underdog15
Saturday, September 21, 2013 @ 4:14:18 PM

I like getting asked for my ID. Makes me feel like I'm in university again.

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Temjin001
Thursday, September 19, 2013 @ 11:22:26 PM
Reply

eh, what a mess..

the thirty-something over weight dude living in his mom's basement feels a little 'man-lier' now that he's asserted himself after having been offended.

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Akuma07
Friday, September 20, 2013 @ 1:44:40 AM

I personally believe he was fully entitled to behave the way he did. She was trying to make a fool out of him in front of other customers, I don't know if you've ever been made a fool of in front of a large group of people, but it is extremely hard to deal with. He handled himself very well, a lot better than I would have.

EDIT: Not only that, but it is completely inappropriate for anyone in customer service to behave this way.

Last edited by Akuma07 on 9/20/2013 1:48:06 AM

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Temjin001
Friday, September 20, 2013 @ 10:09:14 AM

that's wonderful to know akuma.

Gamestop should hook up with Doritoes and make Midnight Launch flavors of everyone's favorite tortilla chip.
Gamestop could have grab bags at the counter along with special 'double caffeine and corn syrup' Mountain Dews.

Imagine how this scenario would've played out if the manager offered him a free big of Doritoes for his distress.... err. wait. no then all the gamers in line would feel entitled to a free bag as well so scratch that.

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Temjin001
Friday, September 20, 2013 @ 10:19:03 AM

better yet, the receipt should have a special "Midnight Meal" Taco Bell coupon for such events. That way when the bag of Doritos is eaten just a block down the road a person could top off with a healthy meal of Taco Bell before hitting up their new game for 8 hours in an 'all nighter' gaming session.

Last edited by Temjin001 on 9/20/2013 10:19:37 AM

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Akuma07
Friday, September 20, 2013 @ 9:36:55 PM

Not saying I act like a total fool.

What I meant is, the guy doesn't really say very much, just repeats himself a lot, must have been very flustered. But when I have to deal with bad customer service people, I spend most of the time pointing out the incompetence of the customer service person. I like making them squirm.

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cLoudou
Thursday, September 19, 2013 @ 11:29:59 PM
Reply

OUTRAGEOUS! I mean look at all them OUYAS!

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Temjin001
Thursday, September 19, 2013 @ 11:36:32 PM

it's OnLive part 2 =p

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Geobaldi
Friday, September 20, 2013 @ 12:12:53 AM
Reply

And off topic and a sad piece of news today. Hiroshi Yamauchi has died today. Anybody who is a gamer today should be grateful to this man. RIP sir, and thank you for the memories you helped create, and for making my childhood so much fun.

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bigrailer19
Friday, September 20, 2013 @ 12:16:16 AM
Reply

Either way shes in the wrong too. She handled it poorly. A good manager would never Involved other customers and would never result to trying to make any customer look bad. I understand both sides and after the video if this is the worst that comes from a midnight launch, thats easy to deal with. Its the violence that sometimes occurs, mostly with consoles that is stupid, and the whole reason I preordered my PS4 from Amazon. So I haveto wait 16 hours later than a few people, oh well.

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greg238
Friday, September 20, 2013 @ 12:16:49 AM
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Idk she did look lik a bitch but he should have dine the smart thing and left it alone got his game nd left be the bigger person

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Gabe101
Friday, September 20, 2013 @ 12:17:09 AM
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Am I the only one that thinks she is m ore in the wrong. Sure he is a tool, but that is no way to deal with a customer especially if you're the manager. She lacks professionalism, if you work im retail you should expect to deal with situations like this and do so with class. If the customer is an idiot simply put on a fake smile until they leave the store.

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bigrailer19
Friday, September 20, 2013 @ 1:09:43 AM

Nope im with you. That wasn't customer service. Unfortunately for her she might get what she asks for. She thought it was great it was videod but now its all over the web and thats not good for her.

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Akuma07
Friday, September 20, 2013 @ 1:46:06 AM

No you are deffinitely right, the woman is the one in the wrong by far.

She was trying to justify herself in front of everyone else and make him look like and idiot.

At the end of the day, you work in customer service, I don't care if your customer is yelling and screaming at you, you NEVER EVER turn anything back on the customer.

Last edited by Akuma07 on 9/20/2013 1:46:49 AM

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WorldEndsWithMe
Friday, September 20, 2013 @ 11:11:06 AM

Without any beginning to the vid it appears that she did start the altercation, flustering the fellow.

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wackazoa
Friday, September 20, 2013 @ 1:09:36 PM

No Akuma, the customer is not always right. But the manager should've pulled the customer aside and settled the matter out of view of the other customers.

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Akuma07
Friday, September 20, 2013 @ 9:27:17 PM

Actually wackazoa, there is a very well known term in customer service which is "The customer is always right". It basically means that you should always treat a customer with respect especially in situations when a customers information is incorrect. It is a way of thinking that everyone in customer service should have. You have NO right to argue with a customer or humiliate them. "The customer is not always right" is an entitled attitude that gives the impression you think you are better than your customers.

If a customer says "you're a lying bitch" you don't say "No I am not" you say "I am sorry you feel that way".

Acting that way is called bad customer service, and is the reason why she got fired (if she did). Bad customer service is a stigma that no business can afford to have, it will cost you money. Most people would rather go somewhere else where the customer service is better.

Last edited by Akuma07 on 9/20/2013 9:28:33 PM

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DarthNemesis
Friday, September 20, 2013 @ 12:54:44 AM
Reply

1. I don't see the point in midnight launches it is not that serious that you can not wait til day time for a video game.

2. What exactly was the argument about?

3. How are you people going to a mid night launch for the PS4? Where I live they are sold out of pre-orders everywhere.

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Zemus101
Friday, September 20, 2013 @ 1:11:08 AM
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I went to my first ever midnight launch with GTAV on Monday night. Took me just over an hour to walk there, and then an hour back after waiting in line for a good 30 mins or so. I was almost too tired to play, which was around 2am when all was said and done. Though I did play, of course.

For me, it was a very positive experience. It's one thing to chat it up with people online about the games you like. However, it's another thing entirely to stand in line with one hundred gamers all going to pick up the same game. Everyone has something to chat about and connect :D

I should also mention, I live in a smallish city in Canada so I wasn't at all worried on my way home.

Last edited by Zemus101 on 9/20/2013 1:15:20 AM

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Vivi_Gamer
Friday, September 20, 2013 @ 2:18:35 AM
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I like anticipation, but I am more than happy to wait for the post to arrive during the day. I have never had a pre-order arrive late yet. I remember being in GAME (The UK retail store) and hearing them say they could start selling Final Fantasy 12, a day before release - needless to say i hopped in line as I was tremendously excited at the time.

But there have also been times where I will buy games day one at a supermarket instead because they're always cheaper than specific game stores. I saw the line for GTA5 on launch in GAME and just giggled as I knew mine had arrived at home, without the hassle.

Last edited by Vivi_Gamer on 9/20/2013 2:19:15 AM

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LegendaryWolfeh
Friday, September 20, 2013 @ 5:16:22 AM
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Heck, the dude recording it is just as bad as she is for the most part.

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___________
Friday, September 20, 2013 @ 8:32:13 AM
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"why do we see so many overtones of animosity and hostility?"
seriously!?
thats a rhetorical question, right?

i cant believe the guy got so offended about being asked for ID though, i mean YOU preordered the game, YOU paid off the game, and your offended when the manager asks for ID to prove your the one that paid for it?
would you rather her not check and just give it to anyone who provides your receipt?
sometimes i wonder..........

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sobleck
Friday, September 20, 2013 @ 9:29:59 AM
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He didn't act like too much of a tool to be honest. She deserved to be reprimanded by a superior. Reporting her is the right thing to do. You don't treat customers like that.

You could tell he was angry but he definitley strove to control it and keep a level head.

That being said, he could have just left after saying thank you. Its all hard to judge without seeing the whole transaction from the beginning.

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MKM
Friday, September 20, 2013 @ 10:23:35 AM
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I didn't watch the video, so I won't comment on that.

I have attended only one midnight release, for FFXIII. There were maybe a dozen people there, if that, but there was definitely a creeper vibe with that group. I just wanted to buy the game and get out of the store ASAP. On a positive note, though, was that one of the more normal guys there gave me the spare copy of Watchmen he had in his car when he found out I hadn't read it yet.

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CrusaderForever
Friday, September 20, 2013 @ 10:51:42 AM
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I have been to a couple of the CoD midnight launches it was fun. The people were civil and you just talked about games in line. Oh well, just depends on the person and what type of day they were having. Getting my PS4 delivered to my door step.

She was wrong and was looking to the crowd for support. It was creepy because if he would have kept pushing who knows what the other customers would have done to him. Hopefully she was fired.

Last edited by CrusaderForever on 9/20/2013 10:53:01 AM

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Gabe101
Friday, September 20, 2013 @ 11:01:57 AM
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The best part is the guy who says, " go play a game and steal stuff". I believe that is his intention as is yours since you're at the midnight launch of Grand Theft Auto. I didnt know people could be that oblivious lol.

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bigrailer19
Friday, September 20, 2013 @ 12:14:47 PM

Haha I was thinking the same thing. The dude tried to say something witty, like hes making fun of the guy for buying a video game, yet hes at the same midnight launch. That was far more entertaining.

Last edited by bigrailer19 on 9/20/2013 12:17:31 PM

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Akuma07
Friday, September 20, 2013 @ 9:29:48 PM

"Go home and steal stuff"

Dumbest witty remark I have ever heard.

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MRSUCCESS
Friday, September 20, 2013 @ 12:07:11 PM
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The first and last Midnight launch that I went to was for the MGS4 launch here in NYC and that was because Hideo Kojima was present to sign the copies otherwise I would have never attended.

But I guess MGS4 fans are somewhat different from GTA and of course COD fans >_>

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wackazoa
Friday, September 20, 2013 @ 1:07:08 PM
Reply

She was wrong by making a huge fuss in front of the other customers. He was wrong by making a huge fuss in front of the other customers. The other customers were wrong by egging the "fight" on. And in the end the people watching it are wrong by giving this kind of thing "views" thus encouraging more kind of this behavior by vain people jsut wanting to feel important.

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anjpikapp3
Friday, September 20, 2013 @ 1:12:59 PM
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You can't fix stupid!

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anjpikapp3
Friday, September 20, 2013 @ 1:29:52 PM

Also, Guy states, "You threatened to give out my public information!"

Maybe its just me....but isn't that information "PUBLIC"? Also, from what I remember, you MUST have valid ID and receipt for pick up (not to mention that this is a MA game and requires ID to purchase).

However, best comment has to be the guy yelling, "I cant believe people like you exist!" ...better believe it bud!

Lastly, I have had worse service as fast food chains yet I know when to shut my mouth...its give and take guys.

Last edited by anjpikapp3 on 9/20/2013 1:41:56 PM

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Akuma07
Friday, September 20, 2013 @ 9:32:56 PM

Any one who thinks this guys behaviour is bad, or is surprised by it, has lived a very sheltered life.

I get some serious attitude when I have to deal with shitty customer service people. Worse than this guy.

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Brighat
Friday, September 20, 2013 @ 1:51:53 PM
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I've been to several midnight launches, including this week's GTA V. Usually, it's nothing but a bunch of mellow hipsters who probably smoked a joint and/or had a drink or two before coming over to stand in line. There always is somebody who brings his or her dog to the launch and a lot of cars circling us driven by frat boys. Nothing to worry about.

In the case of the PS4 launch, I might look into waiting until the morning to pick it up. It's when high-valued hardware is being picked up at midnight that you might want to think twice about standing in line with suspicious looking people.

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Delsin Rowe
Friday, September 20, 2013 @ 2:08:05 PM
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I don't know, I grew up in the hood. This was just a really light hearted nerd argument to me.

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Darwin1967
Friday, September 20, 2013 @ 5:06:57 PM
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I think both were out of line...I had to present photo ID to pick up my reserved copy. I wasn't quite sure why, but felt it had to do with making sure that you weren't trying to jack someone elses reserved copy. In fact, I also had a problem with my game stop at the time of pick up. I didn't however, take it out on the employees or act like an asshat, rather I directed my complaint in their online survey and was literally contacted by the district manager in less than hour, and everything was worked out to my satisfaction. No reason ever to be rude or condescending as manager or customer. We as a society have lost, it would seem, a certain amount of common decency.....irony that I type this knowing I picked up one of the most indecent games of the century. :)

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PC_Max
Friday, September 20, 2013 @ 7:43:46 PM
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I remember the poor guy who was videoed opening his Elite Edition (The helmet one) of Halo 3 once he got it at midnight. He opened it in front of a bunch of guys to show them and when he did, some jerk grabbed the game itself and took off with it.

Yep... theres another incentive to experience a midnight pick up.

I get the excitement, but I can wait for the game when I can just walk in and buy it. Don't need to first and .... just not that addicted to it either.

Keep playing!

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Akuma07
Friday, September 20, 2013 @ 9:30:29 PM

Only in the US.......

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Darwin1967
Sunday, September 22, 2013 @ 1:30:54 PM

"Only the U.S." ...must have missed the U.K. story of the chap walking home with his little Gtav purchase only to be mugged and stabbed.

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ulsterscot
Friday, September 20, 2013 @ 8:15:10 PM
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burn the witch!

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PlatformGamerNZ
Friday, September 20, 2013 @ 9:21:34 PM
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well u don't say i think there are always idiots at midnight launches i hope if i ever go to one that i don't come across one.

happy gaming =)

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GreyGhost
Friday, September 20, 2013 @ 11:49:36 PM
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Two wrongs really don't make a right ...

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Underdog15
Saturday, September 21, 2013 @ 4:12:34 PM
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In Ontario, she's perfectly within her rights to not give out her last name. It's covered under Bill 168. She wasn't the most pleasant, but he's the only one that could be found in violation of that bill here.

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