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Euro Gamers Lash Out At SCEE

The newly revamped PlayStation Store is now up and running in all territories, but after a few days, it seems European gamers aren't so happy with the results. In fact, it has sparked a major backlash directed towards Sony Computer Entertainment Europe, centering on the fact that Euro gamers tend to get the short end of the stick far too often.

The uprising is taking place in the official European PlayStation forums, and as you can see, they have a number of complaints. The first bit revolves around the freshly unveiled Store:

"The revamped store has also been grossly mismanaged for the EU. It's like SCEE took hold of what SCEA passed them, and all the functionality was ripped out. Why are images so slow to load? Why are the catagories so badly organised compared to the US store? Why can't we have video previews likey the US do? Give us the same store functionality as the US."

Well, as we've seen from feedback on our site, the slow-loading icon issue has certainly affected the US Store as well, but it is true that the European Store is arranged differently. For example, there is no specific "Demos" section and a "Preview" button is mysteriously missing. But this may just have been the straw that broke the camel's back, as there are many other complaints included. For example, they point to the official PlayStation blog headed up by SCEA in the US, whereas they're forced to settle for the third-party ThreeSpeech blog. They also call SCEE's approach to online play "messy." We suppose you could toss in the obvious one (getting big-name games later than other regions), but that one is starting to dissipate in this new generation of simultaneous worldwide releases for blockbuster titles.

Bottom line- European gamers aren't too happy with SCEE right now, and while we don't agree with the headline, "a track record of laziness," we do feel your pain. That post is now in the feedback section of the site, so maybe they will receive an official response at some point... We can pretty much guarantee, though, that SCEE is confined by a variety of limitations and restrictions that SCEA doesn't face, so that's one final point Euro gamers should bear in mind.

4/17/2008 Ben Dutka

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Comments (9 posts)

ThePoetRazel
Thursday, April 17, 2008 @ 11:16:10 AM
Reply

"SCEE is confined by a variety of limitations and restrictions that SCEA doesn't face".
I think we've let them hide behind that excuse for too long. The least they could do is issue an actual reason for our poor service here. Or maybe try to make up for it with other things. If we can't have some things other regions have, perhaps we could get something they don't have.

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Ben Dutka PSXE [Administrator]
Thursday, April 17, 2008 @ 12:45:08 PM

Thing is, SCEE knows it wouldn't matter if they listed out the limitations and restrictions, because gamers have proven in the past they don't care about "corporate reasons." They continually think of them as just a dodge...but I assure you, they're not.

You have to remember, SCEA and SCEE are part of the SAME COMPANY. Do you really think how the two divisions conduct business would differ greatly if it weren't for the aforementioned gap in limitations?

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ThePoetRazel
Thursday, April 17, 2008 @ 1:40:57 PM

Mr Dutka, i'm not looking just for a list of limitations. What i'd like is to know who to complain to about this.
If it's not SCEE's fault then who's fault is it? Is it EU regs? PEGI? BBFC (in UK)? or national laws?
I think we EU gamers deserve better. So i want to know who it is that's keeping up this separate and unequal segregation. Then perhaps we can send our grievances to the people who can do something about it.

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Vivi_Gamer
Thursday, April 17, 2008 @ 11:17:05 AM
Reply

Meh i dont why its taken the PS Store to burst this outrage that has been happening for years, Personally i think its done well recently by letting us download the Metal Gear Online BETA, which i thought we were going to miss!

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BlinkBoy
Thursday, April 17, 2008 @ 12:28:56 PM
Reply

The new store looks and feel great, but you have that slow thumbnail loading, plus some of the categories on the "Store Top" like "Family Games" or "Other Media" are pointless to me, maybe they want "Family Games" to get more attention, but "Other Media" is a bit unspecific category. They might just be place holders for another category planned for the future.
But it is just minor details for me.

The content part I would like to get answer to. Maybe the content need to go through more Rating systems over here. As UK have their BBFC, while we in Norway and pretty much rest of Europe got the PEGI ratings, plus many different languages to translate to, but it shouldn't be the biggest problem to solve.

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LegioN
Thursday, April 17, 2008 @ 1:12:33 PM
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Im sorry but what the hell is Family Games? That sounds like a section that belongs on the Wii.

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OtisFeelgood
Thursday, April 17, 2008 @ 3:45:10 PM

lol

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Ben Dutka PSXE [Administrator]
Thursday, April 17, 2008 @ 2:04:13 PM
Reply

Poet: It's nobody's "fault." But if people think they're not getting good service, there are ways of providing feedback, like they did in that forum. That's the best you can do.

As for "segregation," I don't think that exists, either. You may not have noticed, but there are significant differences between Europe and the US when it comes to the games industry; just look at the difference between the ESRB and the BBFC. That's only the tip of the iceberg, trust me. I'm not saying Euro gamers don't have a case, but too many of them are simply assuming SCEE is somehow "lazier" than SCEA and I can pretty much guarantee that's not the case.

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screw_off
Thursday, April 17, 2008 @ 3:30:52 PM
Reply

I don't think the Euro Store is any less functional then ours. They get MGO for free. We don't get it on our store. I have a Japanese Master, European Master, and an American Master account, AND THEY ALL LOOK ABOUT THE SAME AND HAVE THE SAME FUNCTIONALITY! No one is getting screwed by my perspective except for those of you who do not have master accounts for different regional areas. I was tiered of not getting cool stuff. OH EUROPE HAS LIKE 5 MORE THEMES THEN WE DO! LET'S B***H ABOUT THAT. LETS THINK UP STUPID REASONS TO COMPLAIN.

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