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Attention GameStop: Hiring Fanboys Is Costing You Money

Okay, here's the deal- does anyone on this planet know of a GameStop that isn't almost entirely populated by one form of fanboy or another? And these days, why exactly is the Xbox 360 fanboy the company mascot? GameStop corporate execs, I got bad news for ya: this is costing you money.

See, when you hire fanboys, they will lie to the consumer. Their petty, adolescent, superiority-complex-riddled minds will cost you sales. In the past few months, we have received multiple e-mails from concerned readers - and GameStop customers - who have run into almost unbelievable problems at various store locations. In one instance, someone said an employee told him that "all PS3 games were inferior to Xbox 360 games" and he "should never buy a PS3 because it'll be dead next year anyway." In another instance, someone said PS3 games might "disappear entirely" by the end of the year, so he should fully pre-order LittleBigPlanet at that moment...just in case they only get like two copies, or something. I actually had to call the store to speak to the manager, and while not a jerk, his knowledge of the PS3 and its products was downright appalling. He said he would always advise a customer to buy an Xbox 360 game over a PS3 game. Then he said his store sells "almost five times as many 360 games." ...gee, I wonder why.

GameStop, you may not realize it, but you're in the unique position of being forced to deal with fanboys who will actually cost your stores cold hard cash. I have seen employees actually convince a customer not to buy something (for some asinine reason), try to convince that same customer something else was better, and end up selling nothing. The number of complaints we've already seen in just plain silly, and I've noticed the same trend myself around here. What's most disconcerting is not that these kids are rabid fanboys, but they very simply know extremely little about games and the industry in general. These are not the people you want to talk to if you're looking for help and advice, and that is not the way to run a business. I remember working for EB back in my college days (between '98 and '01), and we had a kick-ass staff. We broke all sorts of sales records in the region, and all we really did was let people buy what they want to buy. If they wanted advice, we gave it as best we could (we all have opinions), but we'd honestly want to know what the customer was looking for before issuing any suggestions.

The main difference? We cared about what the customer wanted...not what we wanted or liked. This is a ridiculous teenage trend that has to stop; we know you can't keep the fanboy crap out of forums, but for the love of God, keep it out of the public eye! You are lying to people, GameStop employees. I am relatively certain the head honchos don't want you doing this, just because you can't get your head out of your ass, which coincidentally has a 360 lodged up it as well. Yes, if someone asked me, "should I get the 360 or PS3 version of The Orange Box," I'll say the 360 version every time. But I will not make up crap about the PS3 version of GTAIV being vastly inferior due to "bugs and glitches!" Lies. We are all very sick of it, and if you GameStop bigwigs care at all, you will realize that there are a lot of annoyed customers out there, and it stems directly from fanboyism and ignorance on the part of your employees. From all of us here at PSXE, and on behalf of all those who have been completely misled - and even upset - by GameStoppers:

Make some kind of change. Now. Not only does it make your business look bad, but it's costing you profit; we promise you that.

9/14/2008 Ben Dutka

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Comments (90 posts)

Tatsujin
Sunday, September 14, 2008 @ 11:03:36 PM
Reply

This is the same exact thing my brother has been saying day over day. Gamestop is full of loads of employees that don't even know where the power button is on a freggin system, and they are all fanboys. Whether it's an X360 fanboy or a PS3 fanboy, they are fanboys and they are losing a lot of money because none of them know what's going on in the gaming world.

My brother probably already told you this, but I went in to ask about the LittleBigPlanet poster they had hung up, the biggest poster in the store... I asked if Kratos and the girl from Heavenly Sword would be included in the special pre-order event... all I got was "What LittleBigPlanet?", Right, Thanks... I guess I won't buy from Gamestop anymore.

Pure, Lo-effing-Sers

Last edited by Tatsujin on 9/14/2008 11:04:22 PM

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lolrrodlol
Monday, September 15, 2008 @ 3:09:43 PM

Just don't shop there. I refuse to buy anything at Gamestop, except for special editions that must be preordered to ensure I get a copy (eg MGS4, and that's about it).

If you stop giving them your business, it puts pressure on them to change. If more people would do this, they would reevaluate how they treat customers and make the necessary changes. The kids behind the counter may not care much about how well the store does, but corporate management sure as hell does. If they start see profits drop, they'll do whatever is necessary to get people back in the stores.

But as long as consumers keep accepting their poor service, they won't change. So shop somewhere else even if it's inconvenient. It's better to drive a little farther or have to wait a day or two for that new game than to support a bad company. Plus, you won't have to listen to the obligatory "Dude, are you really sure you don't want to preorder Madden 09? It's gonna be huge, bro. Here, look I'll hook you up with a copy of the 360 version right now. We cool?"

Last edited by lolrrodlol on 9/15/2008 3:11:56 PM

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Reccaman18
Sunday, September 14, 2008 @ 11:07:30 PM
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I just laugh to myself when I hear an X-Box fan boy dissing the PS3 without anything to back it up with. And I have seen fanboys on all side of gaming at Game Stops before, thankfully none live in my area though.

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WaR_HaWk
Sunday, September 14, 2008 @ 11:22:40 PM
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in my store they told me that mgs4 is coming to xbox.

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MadPowerBomber
Monday, September 15, 2008 @ 11:23:11 AM

I've been told the same thing on several different occasions. Once the an employee went the distance of telling me it had just been officially announced for the X-Box <i>that day</i> and that Microsoft had just bought Capcom GameStop is ridiculous.

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Zapix
Sunday, September 14, 2008 @ 11:56:20 PM
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Heh, just reminded me of the GameStop at the mall in Manassass, VA... Completely 100% XBOX360 fanboyville. I heard them openly trashing the PS3 to customers. One customer as I recall was looking to buy a new game system for their kid.

I nearly walked out because of it.

But I live in Connecticut.
The EBGames at the Meriden, CT mall in my experience, has leaned in the direction of the PS3.
The gamestop there I haven't seen much fanboyism, but they are very pushy and annoying about preorders. Can't walk out of there without basically having to say "f*** off, I don't wanna preorder anything!"
I don't see much Fanboyism at Best Buy, and the people there are generally pretty decent... I tend to buy from there even if it does forever for them to find the key to open the case.

Personally, I avoid GameStop as often as I can, just because their sales staff is either fanboytastic or worse than a car salesman trying to force you buy something you don't want.

Last edited by Zapix on 9/15/2008 12:00:25 AM

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AceTatsujin
Monday, September 15, 2008 @ 12:02:13 AM

I recommend for you not to purchase from Best Buy. Look at their refund or what not, they'll go to an extent of charging you if you bring the item back to them and if you didn't like it. I know there is a FYE store around and I get 10% off on any software product (not hardware) ... Games included, new or old. I'm gonna check them out and see if they are good employees or fanboyish.

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Noodles187
Monday, September 15, 2008 @ 8:09:32 PM

This doesn't have anything to do with the PS3 but this is one of my personal experiences with Gamestop. I live in California, and there is a Best Buy, Walmart, Target, and Gamestop, all within 5 minutes of each other in my city. I went to Gamestop the day Spore came out, hoping I could buy it. When I arrived at the store, it was empty. I thought to myself, how could this be? One of the most anticipated games of the year just came out and there's no one here! I walked up to the counter and asked for Spore. The lady working there told me that you had to have pre-ordered it or "reserve" it in order to obtain it. Of course, this got me pissed. What's the point of having a store that sells games if you can't even buy them? There was no one else in the store and It was 12:00pm. Why couldn't they sell me one? It didn't look like anyone else wanted one. What happened to the good old days when you could walk into a store and just buy what you wanted. So I left and walked to Best Buy across the street. Walking in was like stepping into Heaven. Nice air-conditioning and a really quiet, peaceful environment. I walked to a man who worked there and asked for Spore. He turned around and walked to a shelf. I couldn't believe how many copies they had just sitting around. Must have been at least 15. He grabbed one, handed it to me, and I bought it. I was in there for a total of about 5 minutes. The point of my story is that Gamestop, in my opinion, is useless unless you pre-order games, and that you shouldn't diss Best Buy. Where I live, it is the only helpful electronics store.

Last edited by Noodles187 on 9/15/2008 8:10:14 PM

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AceTatsujin
Monday, September 15, 2008 @ 12:00:06 AM
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Dude Ben, I had 3 or maybe 4 problems with GameStop.

Back in 2006 around the summer, I went inside a store in a Mall (Chicago Ridge Mall, and it had 2 different GameStop locations). I asked about the PS3's release and features, the guy fu**ing bragged about the 360 and said "why wait for a system thats taking so long to come out and won't last as much as the 360?" ... I fu**ing looked at him and said "I'm not interested in another machine that's been having problems. I'm focused on the PS3 and not another system and I can assure you the PS3 will do pretty damn well like the PS2." and walked out the store.

Another story, happened fu**ing 1 month ago man about LBP ... I asked "since I pre-ordered the game a year ago, I don't have my e-mail address signed up, will I still receive Kratos addition?" The lady didn't know WTF I was talking about and they had a BIG POSTER hanged in the store specifically saying "Order today for Kratos custom edition, see instore sales assosicate for details" and I asked, and the lady was like "I don't know, we didn't hear about it ... probably once till the game comes" FU** SAKES lady what the hell does the sign say? Oh no, she's not the only one .. THREE OTHERS didn't know WTF was going on. you can't tell your customer "I dont' know" or whatever, you STFU and go find the information I'm looking for. And to top that, just to top that ... they've been saying, most of them, when I pre-order "for the 360?", or "did you know the 360 games had this?" .. I clearly was a god damn a**hole to them and said "Yea ... I don't know about the 360, I can assure you that I'll never buy it" ... another time I said "I'm not interested in the 360, it doesn't have the games I am looking forward to". Four guys used to work there and they knew about me, 2 of them probably left ... the third one just left this week to another store and I am following him because this guy clearly knows games not just the PS3, but all the systems in store and he keeps himself updated all the time. The fourth one is the store manager and he never says "I don't know", he goes and finds the answers for me and he recommends products to me at a times. I'm pretty much fed up with the store I'm dealing with so I stopped pre-ordering from there (got like 10 games pre-ordered, going to cancel 2 or 3 and go to the other store right by my house).

I know I've got some bad langauge but you can tell how pissed I am with the damn store. I don't want to wait for the games to arrive to my house honestly, when it comes out, it should be in my hands, brand new IN the case, factory sealed. That's another problem GameStop needs to do ... if you didn't order a new game, well ... guess what, they'll take the game case WITH the amount stamped on it, ugly as hell, and take out a fresh game disc and put it in there infront of you. WTF is that sh** man? ..

I don't know, ... I have no other choice and part of the reason why I flip through PSX, VideoGame247, GT Trailers, Ars Tech and others is to keep myself updated and see the news and what not. I got 3 different magazines (EGM, PS Magazine, GameInformer) coming to my house monthly, I'm going to drop GameInformer and probably EGM ... PS Magazine is all about PS and thats all I need to know.

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Ben Dutka PSXE [Administrator]
Monday, September 15, 2008 @ 12:33:12 AM

It all sounds very familiar to the complaints I've heard, and I just can't BELIEVE GameStop will let this continue. Not only are they lying to customers, not only are they losing money for the company, but they're PRETENDING as if they're an authority. And these people, quite honestly, are more clueless than my grandmother.

It's a terrible situation.

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baseballdude_ [Administrator]
Monday, September 15, 2008 @ 10:09:33 AM

Oh, but you do have another choice. Walmart or Amazon. I rarely shop at Gamestop, unless it's for a cheap, old game.

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lolrrodlol
Monday, September 15, 2008 @ 3:19:24 PM

Yep Amazon and Walmart, both better than Gamestop/Best Buy/Circuit City. But if you're lucky enough to live near Fry's, go there. Easily the best place to buy anything electronic.

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eLLeJuss
Monday, September 15, 2008 @ 12:25:02 AM
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LoL.. i have GameCrazy here in N.Y. and they're ps3 fanboys.. RoFL.. Hooray for GameCrazY :D

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Thinker
Monday, September 15, 2008 @ 9:34:16 AM

@eLLeJuss
While I agree that GameStop needs to lose the 360-fanboyism, we shouldn't be celebrating any form of fanboyism in any stores - this is always counter-productive for a business.

My 2 cents

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drew
Monday, September 15, 2008 @ 12:35:59 AM
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luckily san jose/los gatos one is great. no fanboyism and they actually are good with suggestions. they dont even push me to preorder anything.

i went in to get some suggestions on psp games (less than 30 total). i was thinking daxter and maybe patapon or some other cheaper/old game. the guy suggested those two, even though he had only header that patapon was unique and cool.

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karneli lll
Monday, September 15, 2008 @ 12:43:12 AM
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Excellent Ben,now hopefully they'll take the ps3 seriously.

proud to be gamestop free.

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LCF
Monday, September 15, 2008 @ 12:53:07 AM
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When I preordered Uncharted at GameStop they had case cover art for the PS3 AND the 360.I told the clerk that it was PS3 exclusive.He flat out told me it was coming for the 360.I seen alot of these preorder game cases that are PS3 exclusives that are also on the 360.Thought my local store was the only one with 360 fanboys running it,heh go figure.

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Advent Child
Monday, September 15, 2008 @ 1:01:55 AM
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You know, I tried opening a Gamestop in my hometown but the corporation wouldn't let me because they don't allow franchising. It irked me a little that they wouldn't let me open a store that would be bringing them profits with no risk whatsoever into a town, that admittedly is a little small but has a large gaming community, very little competition (One mom and pop used store and a wal-mart) and the closest Gamestop a 2 1/2 hour drive away. It was appalling to me how they run their business.

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Vivi_Gamer
Monday, September 15, 2008 @ 3:33:28 AM
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i was asking about the headset for the PS3 in Gamestation (UK Store),& the guy i asked just grunt "I 'unno" and scampered off. To make thing worse the shop is full of Emo's, it must be one of the requirements on the job application. The music in the store reflects there personality aswell......

I couldn't work in a game store purely because i dislike the Wii.

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psxjunkhead85
Monday, September 15, 2008 @ 3:54:10 AM
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This is so sad I truly didn't know this was happening around the whole world. It seem like ever since gamestop merge with eb games they figure they don't have any competition so they can run there business as sloppy as they want. Pretty amazing though despite all those 360 fanboys ps3 still continue to sell pretty well. I been having the same problem over here too for a while.I was about to beat the manager up because he got personal with me cuz I told him that mgs4 is impossible on the 360, and do you know what he said, he said it's coming out for 360 in november loooool they truly crack me up with lies. Im buying my last game out of there and let them know whats up. Too bad though one of the employees got a crush on me,to bad she won't never know I like her and I just haven't made my move yet.

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Alienange
Monday, September 15, 2008 @ 6:21:22 AM

I say go in there and make your move. Walk out with the chick. You'll walk out of the store with the best thing they've got without having given them a cent.

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lolrrodlol
Monday, September 15, 2008 @ 3:22:47 PM

Then they'll try and get you to preorder some condoms, until they find out M$ doesn't make any.

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WorldEndsWithMe
Monday, September 15, 2008 @ 4:26:41 AM
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Gamestop fails all day, its all they do. I only go in to pick up used titles I was too poor to buy when they were new, and its obvious when I look at games for Sony systems that no one there wants anything to do with me. Thats fine by me, but I had to ask myself where all this crap was coming from and God parted the clouds, came down to Earth and whispered it in my ear: "Microsoft gives Gamestop kickbacks to push their crappy system down peoples throats." and I was all "You're probly right God," and he gave me a fist bump and bailed. True story.

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firehahahahaha
Monday, September 15, 2008 @ 5:01:56 AM
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Luckily for me Walmart, Gamestop, and Best Buy are all within walking distance from eachother here so I don't have to search hard for a game often. As for the fanboyism, I never really noticed it at any of the stores I go to. I duno, maybe cause I already know what I want when I go in there or something.

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ceedot
Monday, September 15, 2008 @ 5:16:21 AM
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I'll admit I favour PS3 systems a lot. I am dissapointed that microsoft couldn't actually make a well built console. Other than that, I help every customer, and even more if they are nice. I want a 360, but I don't trust the reliability.

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BassMechanic
Thursday, September 18, 2008 @ 3:35:59 AM

WOW!!! I guess I've been lucky. Most of the stores near me ae relatively free of 'fanboys' and 'fakers'. I'll admit it's been awhile since I've been in one (mostly been watching some of the better TV series on my DVR, and Blu-ray movies of course) but I am getting back into gaming this fall and winter, and plan to visit a store to pick up used copies of some of the games I've missed in the past few months. I usually know what I'm getting, or am browsing the used sections for gems I may have missed, but when I do next go into a GameStop, I will spend some time talking with the clerks and see what I get from them.

Wait, it just occured to me, they used to be "FuncoLand" and "EB Games" but now they've changed the name to reflect their new bussiness model: "Game-Stop"! As in "Stop" us from having fun with "Game"s so they can rant about why their favorite system is "loads" better that that other one, or keep us from making an informed decision about what "Game" would actually be fun to play, and make us "Stop" thinking for ourselves, and buy whatever "awsome, like totlaly rad" game they "think" we should play so that we will agree with them!!! Cracked that scam wide open!!!

I seriously hope I am wrong, and that I do get good service next time I visit their store, or it may be my last, thanks to online purchasing options. If we do boycott them, we need to make sure they know WHY we are doing it, and write them a letter of complaint each time we encounter a "rude" clerk. They may not care if they get a few dozen lettter like that, but if they start getting thousands of them, they just might "Stop" and think about "Game"s again, and making the customer,.. the "Game"r their #1 priority again. Then again, they may just ignore us and wonder why business is down so much!

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Bardock617
Monday, September 15, 2008 @ 5:20:11 AM
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actually, up at my GameStop, they aren't fanboys. a few of the guys own PS3's but they don't push you to one more than the other.

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Knightedrik
Monday, September 15, 2008 @ 6:07:38 AM
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Lmao... You guys have read my posts here. You know I hate Gamestop. Well... hate isnt really the word.. but this is a public forum. Lets just say Gamestop can rot in hell.^^ Anyway, Ben.. Im glad you came around to notice this "trend". We all should picket stores or something..
The 2 things that are slowly choking the video game industry are Gamestop/Eb... and EA games. Gamestop has damn near succeeded in devouring every video game store. And they continue to spread their soul-less crap to the blind masses. While EA feeds on developers and small companies. If one manages to buy the other, you all better look the hell out.. because who says the anti-christ has to be human?

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Riku994
Monday, September 15, 2008 @ 6:18:54 AM
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I go to my local EB Games, but I never ask any questions I just get what I want and Im outta there, so I've never noticed if there was fanboyism or not.

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MasLB51
Monday, September 15, 2008 @ 10:43:54 PM

same here

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Cavan
Monday, September 15, 2008 @ 6:25:35 AM
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guess where quite lucky in england, the ps3 and xbox 360 is like a 50 - 50 split and if u went into any game store or gamestation store, most of the staff either have both or its 50 - 50, sounds super crap tho about your gamestop doing that,.. no wander the world economy is going bust with idiots like that running shops.. lol

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Alienange
Monday, September 15, 2008 @ 6:26:04 AM
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The shear volume of used games at Gamestop turned me away from that store. Feels like a video game yard sale in there. Of course they're going to tell you to buy 360 games, that's all they've got in there. Old, used, 360 games.
I'm off to Wal-Mart to get MGS4.

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mk ultra
Monday, September 15, 2008 @ 6:54:41 AM
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When I bought my PS3 at Gamestop a year ago, the employee that sold it to me told me the PS3 would always have framerate issues because the blu-ray drive they used for it was to slow. And that every game would be better on the 360 because of it. I told him I was buying a PS3 for the exclusives and then he told me that Sony would lose most if not all of their exclusives due to poor software sales. It was like he was trying to talk me out of spending $500 in his store.

@Worldendswithme, I know exactly what your saying, every time I go into a Gamestop and start looking at PS games I am ignored. If I ask a question about an upcoming game or a peripheral they will shrug me off, but if someone has a 360 question they have a whole conversation with the guy. It kinda makes me feel alienated but I know its not me, its them.

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TEG3SH
Monday, September 15, 2008 @ 7:31:14 AM
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so ass is acceptable on this site.kewl
BTW i lolled at the article kewl stuff.
sorry it was all by mistake ,the submit button wasnt working

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Alienange
Monday, September 15, 2008 @ 8:09:07 AM

Looks to me like it was. Ouch.

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karneli lll
Monday, September 15, 2008 @ 7:38:45 AM
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what is this guy's problem? gamestop employee? xbot?

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karneli lll
Monday, September 15, 2008 @ 7:44:23 AM
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didnt see the last post,my bad

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GamerKid123
Monday, September 15, 2008 @ 10:02:15 AM
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Hmmm... yeah, i pretty much always use GAME to buy my games, no crap about the ps3/xbox being better, they just give you the game, and let you go, but i really feel for the victims of the GameStop Fanboys.

Last edited by GamerKid123 on 9/15/2008 10:02:22 AM

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snglbck26
Monday, September 15, 2008 @ 10:23:08 AM
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I haven't had any problems with Gamestop stores pushing XBox...thankfully. If they did pull that with me I would stop shopping at their stores. I do get irritated with how much they push pre-orders so try to avoid the employees if I can.

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AscientDire
Monday, September 15, 2008 @ 10:29:22 AM
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BEN...YOU ROCK!!! Now if only more people will realize what's going on. (I think a lot do already though). What's next for Gamestop? Telling people that pre-orders for the next-gen xbox is out so they should give them their money??? I think Gamestop is going to get what's coming to them.

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Troy Powers
Monday, September 15, 2008 @ 10:31:12 AM
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That's funny. A friend of mine just got a job as a manager of a GameStop. If it's any consolation he says the guys that work there are all total losers, and probably virgins. We always joke about sending hot girls in there just to see the guys completely short circuit.

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Reccaman18
Monday, September 15, 2008 @ 10:53:03 AM

lol That's wrong, but hilarious!

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shreevin
Monday, September 15, 2008 @ 11:05:08 AM
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I honestly don't understand fanboys. I know budget restraints prevent some from owning every system, but how can someone see great reviews of exclusive titles and not want to play the game just because it's on the enemies' system?

Myself? I play everything from horseshoes in the backyard to Texas Hold Em in the basement with my buddies to Shoots and Ladders with my daughter to COD4 on my PS3 and Halo on my 360.

I just love to game and I thought that's what it's all about.

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dirdiggler
Monday, September 15, 2008 @ 11:08:54 AM
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The best thing to do is join gamefly an when u get the game u can buy it for 15$ less then at the store..

Last edited by dirdiggler on 9/15/2008 11:09:16 AM

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DcIronfist
Monday, September 15, 2008 @ 11:16:49 AM
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I also will never give gamestop another dime of my money. I get a game every month or two and I now will pick them up elsewhere. they have turned this customer away with the misinformation and lies.

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kj313
Monday, September 15, 2008 @ 11:28:52 AM
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I have nothing wrong with the fanboyorism, or whatever u call it lol. I guess I'm lucky. At my local Gamestop in the Detroit area, there are always 3 guys there workin all the time I come in. They're about 25 and up. The great thing about it is they're fanboys for each major console. So when I stop in and spark up discussions its fun! I usually side with the ps3 guy more, but its all in good fun. Like if I have some news I hear from this site I let it be known, to look like a big shot. My ps3 friend usually has all the ps3 news, the xbox fanboy, of course has the 360 news, and I never ask about the wii.

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DIsmael85
Monday, September 15, 2008 @ 11:33:13 AM
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Ben While I do agree with your article, I personally am sick of the attacks on Gamestop. I work there, right now, it is my primary job of income and I make good money, which I will not discuss, for my situation. I for one agree with how you said to treat customers, I do that, in my store at least. I know some of the guys I work with can be fanboy-ish from time to time, but when I work with them, and I see them telling a customer some bull, I will politely interrupt and let them know that is not the case and explain to them alternatives and suggestions. I let people get what they want and how they want it. The funniest thing all day when I work is how many Xbox 360's we get in because they are Red Ringed, and I always will crack a joke saying "another one bites the dust". It's insane. When I am asked I will tell, other than that, I am glad to make the customer in my store as happy as can be. I will push reserves though, because some of the games coming out are bad ass, and I have them reserved and I want people to share in the excitement, but if they don't wish to, that's fine, it wont kill me or them. I just can't stand the asinine comments about how people will never give them a dime, or I can't stand Gamestop, i will never shop there etc etc. People have to stop being ignorant and realize that not all stores are like that. Hell even Target or Wal-mart can have douche bags like this working in their Electronics Department. I've seen it while I worked at Target, so please people grow up and use the ol' noggin for once.

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Troy Powers
Monday, September 15, 2008 @ 12:43:57 PM

Yes, I'm sure you run a tight ship at your GS. And, yes, you can have douche-bags at any store. But, GS, seems to be infested with them. I've never gone to a record store and had the clerk tell me that I shouldn't buy the Lil' Wayne CD. I should by Young Jeezy because Lil' Wayne sucks. I HAVE had a guy at GS try RELENTLESSLY to convince me to buy an XBox instead of a PS3, and use misinformation to build his case. And that GS is in the same shopping complex with a Wal-Mart. I can't say I'll never spend another dime at GS, but I'll always go to Wal-Mart FIRST. If they don't have it (which is a rarity, since the usually have a much larger stock), I'll go over to GS.

But, honestly, who would willingly patronize a place that consistently gives customers misinformation? Personally, I'd drive an extra mile to go to a place where the staff is knowledgeable and doesn't let it's personal biases interfere with helping the customer.

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Gogaku
Monday, September 15, 2008 @ 11:46:28 AM
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Hmm... 360 fanboys lie because their machine of choice is inferior to the PS3, republicans lie because their candidate is inferior to Obama... Coincidence? I think not! :P

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Advent Child
Monday, September 15, 2008 @ 6:07:20 PM

You know, you really don't have to bring political opinions into an article about gaming. It has no place here.

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Daedusian
Monday, September 15, 2008 @ 11:53:03 AM
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I have never worked at a game store b4, but isn't it a part of the job requirement that you need to have knowledge in just about anything gaming? Or are some of the people just fanboys. I don't know because I go to a GameCrazy near my house and they seem pretty good all around. Well, except the one guy didn't know what I was talking about when I wanted to get Ninja Gaiden Sigma Greatest Hits lol. He's like..."Greatest Hits?? Wha."

Last edited by Daedusian on 9/15/2008 11:54:11 AM

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shreevin
Monday, September 15, 2008 @ 12:26:03 PM
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Ok, you think it's bad that Gamestop doesn't know games? I just called Sony PS3 support because my wife loves SingStar but the mics are producing feedback in my speakers. The tech I got had never heard of the game! I know, I know there are a crapload of games, but COME ON! If I had the honor of working even a lowly helpdesk position at Sony I think I would do my homework and know at least the titles!! But the guy was cool and said Sony would replace the mics for free then thanked me for educating him on a new game.

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Ben Dutka PSXE [Administrator]
Monday, September 15, 2008 @ 1:17:42 PM
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For the record, and this SHOULD be obvious, but of course I'm not saying that every GameStop employee is a fanboy. I know that's not true, but the percentage of them that ARE is what I find unsettling.

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belowradar
Monday, September 15, 2008 @ 1:31:18 PM
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I worked at a Gamestop for two years and I'd say most of our staff was knowledgeable about the systems we sold. As the nest gen systems were coming out I'd make sure I had the info on what each were offering to give our customers the best info.
I personally own the 3 newest systems and I read 4 gaming magazines as well stay up on the gaming news but I no longer work at Gamestop.
I always hated forcing customers into magazine subscriptions and pre-orders. We were given hours based on our performance in that category. Pretty ghey imo. We at one point wouldn't let customers cancel reservations either. I worked with a guy who would turn one pre-order into 3 or 4 just by splitting up the amount being put down.
I've basically boycotted GS. Getting ripped off on trade-ins is my biggest concern. You pay $60 for a game and beat in a week and trade it in and you only get say $30 if you're lucky then GS turns around and sells it for $55. I know they are a business that is out for profits but there comes a point where we as gamers need to draw a line.
Someone earlier was talking about pre-order add-ons. I remember that we as employees would take that stuff and keep it and tell our pre-orders that we didn't get enough and to tell you the truth that most often we would only get maybe 5 items for a hundred pre-orders. How are you supposed to deal with that? Gamestop brags about offering these special additions to games if you just PRE-ORDER with us but when the date rolls around and you go in to get the game they don't have the item in question or all the codes are given out. I know it happened to me with Too Human. The store manager was trying to talk me out of pre-ordering the game.
I have Star Wars:FU and I'm canceling it and taking my money elsewhere. It's a shame that I know more about video games than a store manager and end up telling the customers about stuff when I'm there.
EB is no different. GS bought out EB back in 06 so don't think shopping there is gonna save you any grief. Trade in and Pre orders are just a way for GS to rake in more profits and rip off the community that supports them.
Go F.O. Gs. You just got teabagged!

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Digby
Monday, September 15, 2008 @ 1:46:01 PM
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I've got a GameStop that's been here, Pittsburgh PA, since it was an Electronics Boutique in the mid 90's and they've always had great knowledgeable employees not fanboys.

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screw_off
Monday, September 15, 2008 @ 3:11:23 PM
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i have a great story to tell too! i went in to a gamestop to buy a wall charger for my ex's ds, well while i was looking at a guide to oblivion to pass the time while the ex looked (we're still friends) an employee stoped me and asked if i had the game. i told him that i did and he went on to ask if i had it on the 360 where i said no and he asked if it was even for windows at all. i told him i had a ps3. the douche laughed at me and said that oblivion wasn't even good on the ps3, it was a disgrace to bedestra. i shrugged it off and kept looking. strike 1 for gs. i was looking at used ps2 titles such as gow1 when the next employee asked if i had a 360 yet cause the price had just dropped, i told him no and i would never buy the arcade anyways. he said ok well buy the friggin elite then, i was getting irritated by their ignorance, they didn't even know that i had a ps3 and 27 ps3 titles. strike 2. then i asked about resistance and they didnt know that there was even a preorder on it. strike 3, and to make matters worse, they asked if i wanted to preorder it on the 360. i went on to tell the guy that it was an exclusive to ps3. he told me that microsoft worked in conjunction with capcom to produce it and that the ps3 has no exclusives. I went off on that note. I went to the shelf and grabbed up all the exclusives that were there. plus i turned to a page in psm that said that r2 was the most anticipated ps3 exclusive of the year. the guy actually appologized and told me that he didnt know. i went on to own him in video game knoledge. I told him how bioshock, previously marked on the case "only on 360" is set to hit shelves with exclusive ps3 content this october. Game Stop is almost as bad as my local blockbuster. bb here will only hire women and the women that they do hire know little to no movie titles other then hope floats. they only know that brad pitt is hot. they dont know when any movies are released even with the movie on a release board right behind them. what we really need to do is open a shop that only hires employees based on what they know about the electronics market ie, video games and consoles movies and music. stores dont hire homless people to sell clothes to people. they hire trendy up-beat teens to mid 20's to sell their product. what we need is to have a store that knows everything and not be bias on what console has what game. the ps3 doesn't have to drop its price $100 to sell the platform...

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rezenu
Monday, September 15, 2008 @ 3:17:56 PM
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Thankfully I've never had that issue at Gamestop with the fanboyism. The only incidents I had was when I asked about PSN cards and the guy had *no* idea what I was talking about, and a dude asking me if I have MGS4 since I bought the guide at Gamestop. I mean...why would I buy the guide if I didn't have the game?

I don't shop at Gamestop for games anyway. There's a nice store around my block where there's no fanboyism.

I still don't understand the hatred for the PS3. It's easy to understand the hate for the 360 because it's an unreliable console but why the PS3?

I would have gotten a 360 if it wasn't so unreliable.

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Bugzbunny109
Monday, September 15, 2008 @ 3:24:13 PM
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"I am relatively certain the head honchos don't want you doing this, just because you can't get your head out of your ass, which coincidentally has a 360 lodged up it as well." LOL!!!!! And i totally agree with you Ben.

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Shellshock92
Monday, September 15, 2008 @ 4:11:33 PM
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Ben you BADASS MOTHERF***ER,Hey let them be D**K Heads all they want,just goes to show PS3 users are somewhat mor sophisticated about the console war than certain **COUGH** 360 USERS **COUGH** others,you guys cared for the customer back in the day so look how Ben turned out.......A F**KING MASTERMIND!!
Way to go GameStop,Strike 1 or 2?

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giant123
Monday, September 15, 2008 @ 4:27:02 PM
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i hate gamestop... but i normally have to go there...



BTW GAMESTOP KNOW ANYTHING ABOUT RESISTANCE2 YET?

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huskerfan_101
Monday, September 15, 2008 @ 4:30:55 PM
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I was told the PS3 had a 80% failure rate and when I tried to tell the Gamestop guy that that was not true that was the 360, he said no its the PS3, again and again. One time he said to a lady asking about the PS3 "the Ps3 is a bomb Set to blow up your house, because of the over heating issues."

No joke

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LightShow
Monday, September 15, 2008 @ 4:36:28 PM
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its fun to walk into a gamestop and yell "PS3 FTW!"

the effect is similar to walking into one of Osama's hideout caves and yelling "God Bless America!!"

but im sure you all knew that already ^_^

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thesuffering85
Monday, September 15, 2008 @ 4:50:38 PM
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I worked at Gamestop for almost 2 years and i quit about 7 months ago. I made minimum wage, which sucked balls. Not saying that is an excuse for the stupid things some of the employees do, but it shows you that you really shouldn't expect an amazing experience when you walk into a gamestop. just my 2 cents.
when i worked there i tried to give advice to customers as best as i could and not just flat out tell them what they should buy. but i know there were other employees, including the store manager, who would just trash the ps3 to cumstomers and tell them they should buy the 360.

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kj313
Monday, September 15, 2008 @ 6:06:37 PM
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One more thing about the hatred for the ps3. My bo used to be a huge 360 fanboy, and a ps3 hater. I would always work on him letting him know of all the cool things the ps3 can do that the 360 can't. But he would always reply I hate ps3. Didn't know y didn't care. Thought he was being stubborn. It was even hilarious when we would discuss the then format war. I kept telling him blu-ray is the future, more space but he wouldn't believe it, untill HD DVD died. But his sole reasoning for the 360 and his hatred for the ps3 was, and I quote..... "I WILL NEVER BUY THAT FOREIGN SYSTEM! XBOX IS US." Its ridiculous but maybe that's the reason for all the hardcore fanboyism???

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Jed
Monday, September 15, 2008 @ 9:00:52 PM
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I didnt know people hated gamestop so bad. At my gamestop we know what's going on. Most of us have 360 and Ps3, and let people know the trouth. After reading all these comments it almost sounds like we must be the only store in the company who knows what's what.

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bdizle
Monday, September 15, 2008 @ 9:23:11 PM
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as a former employee of gamestop i call bullshit on this article. Who writes these anyway. It is not the company who hires the retarded fanboys who are biased, its the idiot Managers who hire them. Our job as a sales associate is to not be biased. I hate the ps3 but i sold a lot of them because its what the customer wanted. Of course we will give our input and try to inform the buyer about other products, but we try not to be biased. This article is retarded and biased in it of itself and i created an account just to trash this "blog" of stupidity.

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Ben Dutka PSXE [Administrator]
Tuesday, September 16, 2008 @ 1:02:01 AM

This isn't a blog, and this article is based entirely on complaints we've received from readers accumulated over the past few months. And as you can see, a lot of people here have also experienced the problem.

You also proved the overall point by saying you work at GameStop and hate the PS3. ...congrats on that. And if your posts are of a similar nature in the future, you're gone immediately. Sadly for you, you've only confirmed to me and everyone else here just how stupid and insulting GameStop employees really are.

Last edited by Ben Dutka PSXE on 9/16/2008 1:02:33 AM

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DIsmael85
Tuesday, September 16, 2008 @ 2:03:45 AM

Wow man you are just proving his point. If you worked in my store I'd have to fire you. No one likes a one sided employee. Games are games. I don't own an Xbox 360, but that doesn't mean I wont enjoy playing games on it that my friends own. People choose what they want. When I am asked for my opinion I will give my honest opinion. Im in the business of selling not trying to sell consoles for a specific company. MS and Sony do not give me my paycheck.

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screw_off
Tuesday, September 16, 2008 @ 12:13:37 PM

way to go Ben! i cant believe that anyone can truly have enough time to make an account just to prove how much of a douche they are... jeeze.

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AceTatsujin
Monday, September 15, 2008 @ 11:46:40 PM
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we should make a website or something and call it "Anti-GameStop!" lmao.

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AceTatsujin
Tuesday, September 16, 2008 @ 12:09:26 AM
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double post. about 2 weeks ago, i went inside the gamestop store i shop around my area (and where i still pre-order for a little while longer) ... and there was this mature guy, around 28 years old with his friend and they wanted to buy the 360 ... they personally didn't know which one to get, the arcade for 199 or the refurbished (spelling) for 249, the guys didn't know how to actually answer him so i asked him if he is a casual gamer or hardcore gamer, said he was casual so my next question was if he was going to put media on it like, music movies and such. his answer was he was just going to get few games and play with his buddy and he liked the cheap price, so i told him with the arcade, your good but you'll need an HDD which will probably cost you more than the refurbished one, and he didn't mind having the refurbished so there you go. simple questions, you ask the customer what are they interested in, break down their thoughts, and give them the options and the best choices ... errrgghh

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DIsmael85
Tuesday, September 16, 2008 @ 2:00:25 AM
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For the record guys my friend Scarecrow posts here and he can validate that I have a PS3. I've had once since March 07 and I will only ever own the PS3. So let's drop those Fanboy comments as it is making my point more valid. Some of you here are very stuck up and have a nerve to bash Xbox 360 owners. You want to show intelligence and maturity, then please be sensible. Like I said earlier. I work at a Gamestop, here in Georgetown, TX. Feel free to look it up, and if any of you are close by living in the area, feel free to drop by. The Target here has biased fools working it in, and so does the Wal-mart. Like I pointed out. It isn't just Gamestop. My worst experiences are when I went into Game Crazy, no one ever bashes them and they are the worst. Be reasonable people. Some of you sound like a bunch of whiny kids who probably couldn't buy an M rated game because you aren't old enough. You want to be mature then act like it.

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LCF
Tuesday, September 16, 2008 @ 10:30:39 AM

Wow someone is hurt.

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DIsmael85
Tuesday, September 16, 2008 @ 12:38:35 PM
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Yes Im hurt, very hurt.

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BeezleDrop
Tuesday, September 16, 2008 @ 12:57:02 PM
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Honestly it is pretty pathetic to see anything like this Fanboy plague in your own hometown. I have to admit I shop at gamestop because any other store in my area sells out of games in minutes. Even in Kansas City MO, there are 360Fanboys and as much as I would love to tell them the 360 really isn't the greatest console on the planet I have to let it go. I would love to interject and tell them the PS3 will most likely be around longer, I stick to my business. When personal opinion gets so bad that your loosing money thats unacceptable. A big part of what it boils down to is being a smart consumer and they have proved themselves otherwise.

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arilifus
Wednesday, September 17, 2008 @ 5:00:02 PM
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Every GameStop I have been to all have similar types of employees. Not only are they fanboys that ignore your every desire while being arrogant in their own "knowledge", which is funny since most of them know nothing beyond what they play themselves.

I haven't and won't be going into any GameStops.

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clowangel
Wednesday, September 17, 2008 @ 5:47:15 PM
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I only visit the GameStop located in Flushing, NY occasionally for any used games that I might find interesting, but I've never had a problem with them. I've only ever had an employee suggest something to me once, and that was when I bought a used copy of Growlanser II and III for the Playstation 2. The man behind the counter asked me, "Oh, you must be an RPG gamer."

And I replied, "Yes, I suppose it's pretty obvious."

And he told me that if I was interested, I could reserve a copy of the newest Persona game. I figured, sure why not. And that was it. I've never had any PS2 or PS3 bashing aimed at me.

From what I've noticed whenever I visit that store, the employees there have never shown they were biased towards any system since I do observe how they interact with customers other than myself. And like I said, no one was ever rude to me. *shrug* Then again, it could be because I'm a female gamer... xD

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Draguss
Wednesday, September 17, 2008 @ 6:14:50 PM
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You guys are really patient, or I'm way too much of an aggressive lunatic.
I live in Costa Rica, so no GS for me, but that doesn't mean there are no fanboys. I once walked into a store and started looking at the 360 games (I always check all three categories), then moved to the PS3 section and an employee told me that I was wasting my time, that there still wasn't a reason to buy a PS3. I told him I already had a PS3, so he said there was a store where I could trade it in about 200mts north, so I shouldn't worry, I could still get the money for a 360. The rest went kinda like this: "Look you stupid mierdaencelofalico (insult meaning you have no brain, just crap), I don't care about a 360, and I don't care how much you hate PS3, but I really get a serious murderous instinct when I talk to a fanboy in person,so please leave before I get kicked out of the store for trying to strangle you!" Unfortunately, he didn't listen, I got kiked out for attempting to murder an employee.

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aharon
Wednesday, September 17, 2008 @ 8:58:06 PM
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Thanks for the great feedback. I am a Gamestop Store Manager and this sort of feedback from our customers is important. I believe we do have areas of opportunity to improve in our hiring and training practices and do regret some of the negative shopping experiences that have been reported. I can only comment on what I can influence. I have built a staff that meets many facets of customer needs. Casual all the way to core. I am wondering if by stating that Gamestop is overcrowded with "fanboys" it was implied that we are not hiring enough "fanboys"? I have had experiences that involved less than adequate levels of customer service. It would be unfair to single Gamestop out as the guilty culprit for singling out negative shopping experiences. Please understand no-one is a master of all knowledge and if that is the sort of experience you are expecting then maybe Gamestop should hire more "fanboys"? Correct? Thank you all for your genuine concerns. This again is critical information to know, but to be honest I had to stumble upon this post to get this information. How can you fault an entire company for the mistakes of a few? How many of you took the time to take the customer service survey at the bottom of the receipt? While some had stated that they contacted the Store Manager what about the rest? I know if I would have been contacted with this sort of information it would be of the utmost importance! Coincidentally, Little Big PLanet when reserved at Gamestop ,will(!) have a Kratos sackboy..with potentially an exclusive G.O.W. level and a few additional elements.This is a Gamestop exclusive. That is a reason to reserve Little Big Planet at Gamestop, not " because the Ps3 wont't be around ,"or"I may not get enough copies so reserve it". nuff' said. Power to the Players!

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epoch4
Thursday, September 18, 2008 @ 2:39:08 AM

I am an Assistant Manager at a Walgreens, and I have to agree with a point you bring up in your post, in that it is a little harsh to blame the entire company for a few bad stores. Every time I go, I actually do fill out the survey receipts. Who doesn't want a free PS3 and Wii right? The store I go to in Everett is, for the most part, ten times better than any other store I've been in from Everett to Seattle. The store I go to has an awsome employee who is always honest with the information he gives me and has good suggestive selling. They do, however, have two new employees that have bad customer service, but I think that is because they are new. In the four years I've went to the current Gamestop that I go to, I've only had one bad experience. That's not bad at all, because we all have our bad days, right?

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Ben Dutka PSXE [Administrator]
Thursday, September 18, 2008 @ 7:44:22 PM

aharon: I'm relatively certain GameStop wants their customers to have good experiences when visiting their stores, as any business does. What baffles me is that we're not just talking about part-time kids; we're also talking about managers like yourself. In fact, I just got an e-mail from someone in the Florida panhandle who says a district manager acted terribly in front of him a few days ago (more 360 fanboy stuff).

This is what gets me. How do people like that obtain relative positions of power in that company? Yes, I do blame the company as a whole when I see promotions for people who really have heavy biases and don't treat customers very well at all. I would also ask why there doesn't seem to be any need to be up to speed on industry news when working there...we all did when I worked there a while back, but why not now? Honestly, I've ran into employees who know less about gaming than my parents, and that just doesn't seem right to me.

Of course, like I said before, I certainly don't blame every single GameStop store. There are several near me that are just fine. I really only wrote this based on feedback we've seen from our readers that has been VERY disturbing.

Last edited by Ben Dutka PSXE on 9/18/2008 7:44:39 PM

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It_is_I
Thursday, September 18, 2008 @ 11:34:18 PM

I have experienced similar problems at a GameStop in my area from one employee in particular. I wrote a letter to the corporate office, and as a result he no longer works for GS. Below is a copy of what I wrote... It's kind of long, but it got the attention of the right people.

I was not out to get the person, but like I told the district manager, they have one of the easiest jobs in the world. They sell video games! It is not manual labor. They work in air condition or heat. They do not have to wear a uniform like at BB, Walmart, CC, Foot Locker, McDonalds, etc. This is one of the best jobs to have and these people take it for granted. That's my main problem.

Dear GameStop,

I have a very serious concern I would like to bring to your attention. I have recently moved to the XXXXX area, a suburb of XXXX, TX, and my new neighborhood store is #XXX. I have been coming here for the last 5 months or so, and I realized a certain trend from certain employees at this store.

On yesterday, April 16, 2008 I decided I wanted to purchase a copy of Gran Turismo Prologue for the PS3. I walked to the counter to ask the gentleman if they had a copy of the game, and he started to question why I would want to purchase this game. He proceeded to tell me that it was a demo and not a full game and there was no reason to buy it. My response was that it was a game and I would like still purchase it. He then proceeds to “blurt out” across the store to his assistant manager “this customer says it’s not a demo”. The assistant manager makes his way to the front to back up his associate with the same verbiage, and adds on by saying, “why would you want to buy this now and have to pay another $60 at the end of year for a full game”. I asked him why would you try to discourage a customer into buying something he or she wanted. He claimed that is not what he was doing, and that he is just informing the customer. The only problem, I did not ask for his opinion on what he thought I should buy with my money that I earn. I also told him that technique is bad practice for providing good customer service, and that he may want to think about the words he chooses to use when talking to customers. He said he did not have to change anything, and that he would stand firm by his comments. I found him to be very condescending, rude, and not very helpful. This is not the first time I have heard negative things come from this person. I believe he said his name (or last name) is Gilman. On another occasion, I have heard him say in front of other customers “I cannot wait to quit this job, and when I do I will tell everyone I can to not shop here. This is the worst company in the world. They underpay and overwork you.” In addition to not purchasing, GT5 Prologue, I decided to get a full refund on my Metal Gear Solid 4 reservation. I do not want to shop at a store where the employees feel free to be rude and condescending to customers just because they feel they can.

I would hope that this is not the norm for the type of employees GameStop/EB Games wants to represent their stores. I hope this issue gets the necessary attention. I do not appreciate being treated like this as a loyal customer and former employee (Babbage’s). If you or any of your management staff have any further questions, please feel free to email or call me. Thank you for listening.

Sincere Regards,

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aharon
Sunday, September 21, 2008 @ 12:47:38 AM

Ben thank you for the personal response. I as well am a consumer. I as well have experienced less than adequate levels of customer experience. I have also endured "Good Ol' Boy" promotional practices. I have also worked for several different retailers, all with great success. In my time with these retailers I confess some things hold true...people make mistakes. I say this not to excuse these mistakes by any means. I say this to hopefully direct the course of backlash to more meaningful methods of resolve. We all have a voice, that is why we are choosing to sit right now and formulate our different opinions on this subject. Here is a situation that I experienced. Late one evening I ordered pizza from one of the leading brands in pizza, we have all seen the commercials. They took my order, gave me an e.t.a. and even took my credit card number. One hour passed. I didn't sweat it they said it would be about an hour an twenty. one hour and thirty goes by. I call. No answer. Okay,they have stopped answering their phones because they can take no more orders. Two hours...Mind you I am ordering to begin with because my options for warm food had already dried up.The next day I call and ask for the manager. I explain what I have just written above, to them. I ask for my pizza. They seem to begrudgingly comply to send me my pizza that I had ordered 14 hours prior. The delivery driver arrives and hands me my pizza and says it was $15.99?! (Gamestop?) I waited 14 hours for a pizza I now did not even want and I am not even offered some sort of fleece or reconciliation, something to mend the misunderstanding about the timing and delivery of my pizza?!?! I "boycotted" this nationally franchised pizzeria until recently when my children asked to order this particular pizza. Here is the summation...I had several choices..1. Explain to my children the ethically devoid standards of such said pizzeria.Digging deep into their Franchised imposed set of dollar first customer second standards...NO! 2.Rationalize the true mistake...yes I was still angry about my pizza..But..What I was truly angry about was the lack of empathy, compassion, care! No! 3. Come to terms with my options. Yes! This pizzeria was a nationally FRANCHISED pizzeria that has no long term investment plans, no real estate ventures intended for future growth and opportunity, no designed or implemented benefits program for the delivery people, no vested interest on the quality of tomatoes being purchased by the FRANCHISER and quite possibly no real business goal at all...because they were limited by the liquid capitol opportunities of the FRANCHISER! So Ben, guess what I did? I went to a different pizzeria with the same name! I had choices,very real choices. I had several other vendors who I could have purchased pizza from. I researched the pizzeria and it is one-owner operated. The owner runs a construction company and uses it for the liquid when he needs to make competitive bids.(This comes from the staff and his oldest son's own mouth). I don't think my consumer voice would have any value..at all.. here... Ben, how do you think Gamestop compares? It is a corporate entity,Yes! It answers to both stockholder and consumer,Yes! But, what separates the two is that Gamestop has the resources and ability to change and change for truly meaningful purposes. You as a consumer dictate what we as retailers must provide. So I applaud you for saying to Gamestop "Raise the bar!!!!! This is not acceptable!!!" In that I would also say" WE care about gamers and gaming..continue to hold the standards high..but continue to believe in our commitment to you the player.".

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Doomsquirrel
Wednesday, September 17, 2008 @ 9:38:07 PM
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i just go to EB Games, i know, i know, theyre basically Gamestop but the EBG guys arent those 360 elitist fanboys, they know im a PS3 owner and they actually suggest PS3 stuff, including last week they asked if i wanted to pre-order the collector's edition of Resistance 2

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CheckMate0289
Wednesday, September 17, 2008 @ 11:57:07 PM
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SEE IM LUCKY I have a Game Crazy right down the street and they are all very informative...sometimes a little too informative (like they talk about their personal lives and even wouldn't mind hanging out with you if you talk or come in alot) cuz they all go to the Community college here in RI (CCRI) and just a bunch of kids who never grew out of video games with the high school mentality and everything. One even gave me dating advice cuz he was with his gf for sometime. Its always like a big hangout over there and they have these things called "Midnight Madness" where you all hang out in the store until your game is released at 12! and to keep you busy they have Guitar Hero and random tournaments (like for the Halo 3 launch there was a bunch of xbox's all hooked up in the Hollywood Video's TVs all playing online with Halo 2. And when i ask about about a game whether it be Multiplatform or not they never bash the other console's version. They have seriously become a family of friends with everyone in RI. If your looking for a bunch of guys to hang out with and are in the area (Atwood ave) totally come and hang with these guys its fun! And Ben, i couldnt agree with you more i want to take your article and run it by some powerful people like the newspaper or the CEO of Gamestop/EBGames. I remember back when it was Electronics Boutique it really was a great place to get info aswell! but all the guys who actually gave a crap what people wanted left. So i go to Game Crazy plus its closer, and if they guys there tell me it might not be a good game I can always just rent it for myself since they're both attached! They are pure geniuses! not sure you wanna buy the game? RENT IT FIRST! the only thing i dont like about GC is that they can be a little pricey on some of their games and give you less for your trades unless you got an MVP card which then makes the games worth the same as GameStops both ways (trade in and buying) so whenever I buy used or wanna trade in i go to gamestop and when i buy brandnew i definitely go to Game Crazy for the midnight stuff and fun!

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BassMechanic
Thursday, September 18, 2008 @ 3:37:04 AM
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WOW!!! I guess I've been lucky. Most of the stores near me ae relatively free of 'fanboys' and 'fakers'. I'll admit it's been awhile since I've been in one (mostly been watching some of the better TV series on my DVR, and Blu-ray movies of course) but I am getting back into gaming this fall and winter, and plan to visit a store to pick up used copies of some of the games I've missed in the past few months. I usually know what I'm getting, or am browsing the used sections for gems I may have missed, but when I do next go into a GameStop, I will spend some time talking with the clerks and see what I get from them.

Wait, it just occured to me, they used to be "FuncoLand" and "EB Games" but now they've changed the name to reflect their new bussiness model: "Game-Stop"! As in "Stop" us from having fun with "Game"s so they can rant about why their favorite system is "loads" better that that other one, or keep us from making an informed decision about what "Game" would actually be fun to play, and make us "Stop" thinking for ourselves, and buy whatever "awsome, like totlaly rad" game they "think" we should play so that we will agree with them!!! Cracked that scam wide open!!!

I seriously hope I am wrong, and that I do get good service next time I visit their store, or it may be my last, thanks to online purchasing options. If we do boycott them, we need to make sure they know WHY we are doing it, and write them a letter of complaint each time we encounter a "rude" clerk. They may not care if they get a few dozen lettter like that, but if they start getting thousands of them, they just might "Stop" and think about "Game"s again, and making the customer,.. the "Game"r their #1 priority again. Then again, they may just ignore us and wonder why business is down so much!

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PANICinc
Thursday, September 18, 2008 @ 1:23:14 PM
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That makes me laugh! I work at GameStop but we're not a bunch of fanboys! We all prefer the ps3 over the 360, but we won't lie about it! we sell more 360's than ps3's due to supply and demand! if i made enough money, i'd have a 360 to go along with my ps3 and wii. gears 2 looks freakin sweet! but so does resistance 2!

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Deleted User
Thursday, September 18, 2008 @ 11:44:44 PM
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the way i see it is most people own 360s so the ones that get hired like it better and give their opinions. its that simple.

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Draguss
Saturday, September 20, 2008 @ 5:35:42 PM

Honest opinions can't be condemned, but when they start lying to customers is when things get wrong. I went to the same store I talked about just to see what would happen and found the same employee telling a customer that he should wait instead of buying his MGS4 PS3 bundle because it was coming out from 360. I stopped him and got him fired by menacing the owner with sueing the store for false advertisment. It felt cruel, and the ex-employee shouted he hated my guts and didn't have any other way to get money, but I feel no need to have pitty on scum like them. We humans are stupid by nature, but fanboys just go over the line.

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TheAzureShadow
Tuesday, October 14, 2008 @ 2:21:36 AM
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Do their employees even keep up to date with game information and releases? I went there about a month ago in a mall in Reno with my girlfriend, and while we were there, she started looking about for Guild Wars, and the store manager told us we could reserve our copies for Guild Wars 2, which he said had a release date of Oct. 8... ha. Beta testing doesn't even start til '09 sometime. Even the managers are idiots.

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