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Do Gamers Respect Sony More Than Microsoft?

Respect is difficult to gauge because it's based entirely on a consumer's feeling, and not on statistics. However, if one takes a step back and tries to put their finger on the pulse of the gaming populace, we can try to get a sense of how these two competitors are viewed.

And before anyone wants to make idiotic assumptions, we're not saying that Sony is more respected than Microsoft; we're not about to make such a definitive, factual statement because we could never prove it. All we can do is point to the evidence we see and come to a reasonable conclusion, but everyone's opinions and personal experience are apt to change. We're well aware of this. However, what we've seen and heard should be worthy of mention, and it's an interesting topic of discussion. A company gains a consumer's respect by producing a quality product that said consumer gets a lot of enjoyment out of...and with limited frustration. If we use this definition, which we would assume that most would agree with, we can view the situation in this way:

In terms of customer service, from our viewpoint, it's a no-brainer. Every time I or anyone else I know has contacted Sony, we will actually speak to someone who A. lists English as their first language, and B. is actually helpful. One representative actually spent a good 20 minutes with me fixing a problem with my PS3 last year, and it was an obscure setting that needed to be changed; not something you can just look up in a manual. In our experience with Microsoft customer service, we tend to get people we can barely understand who only suggest that we "restart the machine." Now, obviously, this doesn't mean everyone has the same experiences, but with the atrocious reliability of the Xbox 360, that alone has generated plenty of Microsoft enemies out there. Even the most ardent 360 fans have been heard to say, "oh yeah, it's a piece of sh** but I love the games on it." ...that's not really a good sign.

Then there's how the two companies handle their business. We recently did an article regarding Microsoft taking jabs at Sony, and we pointed out that this happens a lot. In fact, it almost seems as if MS can only sling mud, while Sony typically just sticks to themselves. Both companies will promote their products, of course, but it just appears to us as if Sony isn't about attacking the competition, while Microsoft is all about that. We read press releases and news articles in the industry every damn day, and we really can't see how this particular point would be subject to debate. Lastly, one could look at the smaller aspects, like the Network vs. Live, or something. We could argue about that for days, but let's just say that most 360 players aren't too upset about a $50 fee, which means they probably don't blame MS for anything. And that's perfectly fair. One could also say that MS is more willing to drop the price of their hardware, especially in light of Sony's recent refusal to cut the price of the PS3.

There are many factors to consider but from our chair here, it does appear as if Sony is a more respected company. Even in looking back at history, it seems abundantly clear that the PlayStation and PlayStation 2 have far better reputations than the original Xbox, and we've certainly seen a definite momentum shift in this generation. Going forward, the gaming crowd seems to have more faith in Sony even if they still have reservations, and many still roll their eyes and shake their heads when Microsoft is mentioned. Oh, and just as an added point...Vista was a colossal failure in the eyes of the consumer while Sony Bravias cost about half what they used to this time last year, and remain some of the best TVs available. That's just an example, and I'm sure many more can be made for or against each company. But you get the idea.

3/29/2009 Ben Dutka

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Comments (105 posts)

Deleted User []
Sunday, March 29, 2009 @ 11:11:07 PM
Reply

Here's all I have to say:

Sony sees the PS3 as their most important product. Microsoft sees the Xbox 360 as just another product. That's says it all to me when it comes to who I respect.

Last edited by n/a on 3/29/2009 11:12:03 PM

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infekt
Monday, March 30, 2009 @ 12:21:52 AM

Exactly! Sony is emotionally invested in their product and wants help (from consumers) to improve it. Microsoft is in it to make money, first and foremost, other than trying to wipe out he competition. Unfortunate for them, Sony won't go without a fight. Good for consumers, though. Imagine if there was only one next-gen console. *shrugs*

Last edited by infekt on 3/30/2009 12:22:49 AM

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Deleted User
Thursday, April 02, 2009 @ 9:04:16 PM

This is where you are wrong. For Microsoft the Xbox 360 and it's future successors are trojan horses (it's the same for Sony). These boxes are Microsoft's and Sony's way into controlling your media input and thus making money off of you through that box. Both boxes are extremely important to both companies for many reasons that are nearly identical. The way they go about it is what's different. As for respect... fanboy's opinions don't matter... for gamers Microsoft has respect because they hustle for games that would never have been developed on their system. They work for their fans to get they things they want. For Sony it's their reliable first and second party studios that keep the system from floundering under increased pressure from Nintendo and Microsoft. For every blunder Microsoft made Sony has made just as bad or worse.

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scifianthony
Friday, April 03, 2009 @ 9:19:42 AM

I do not respect Sony because they are greedy and un-customer friendly. I hate Sony’s penchant for pricy proprietary products, and they frequently come across as indifferent to their customers’ desires. Even though many customers want backwards compatibility and a $100.00 price drop for the PS3, Sony stubbornly doesn’t give a hoot during these tough economic times. Need more proof that Sony is stubborn? When my backwards compatible PS3 stopped working, a Sony tech support rep gave me the choice of either shipping the unit in for repair or exchanging it at the store where it was purchased. After I exchanged the unit at the store, I found the new unit was not backwards compatible as the tech support representative suggested. However, that was not the only mistake that led me into forfeiting my limited edition PS3. On the Sony Customer Loyalty site for training retail sales associates – Sony’s own training module erroneously stated all PS3 was backwards compatible. If you think these mistakes would persuade Sony’s tech support Manager Noland Haas into replacing my inadvertently surrendered backwards compatible unit, you would be wrong. After confirming they had backward-compatible units on hand, Mr. Hass instead offered me four games and a “Thank you” for giving them opportunity to correct their mistakes. And apparently Sony’s legal department feels the same way. They lacked the professional courtesy to respond to my certified letter that conveyed my threat to sue. So don’t be fool into drinking the Kool-Aid; Sony does not care about honoring you as a customer. I am tired of Sony’s attitude of “We’ll give you what WE want and you’ll like it, saps!”I don’t think Microsoft has such a dismissive attitude towards their customers, so I respect them more and I’m glad they’re kicking Sony’s stubborn, arrogant a**. And by the way, does Sony own this site? The editor seems like a giddy Sony shill. Ugh. I’d appreciate a little more journalistic objectivity and less high-pitched groupie squealing, please.

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Cpt_Geez
Sunday, March 29, 2009 @ 11:21:05 PM
Reply

Yes!!

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inkme101
Sunday, March 29, 2009 @ 11:24:02 PM
Reply

SONY hands down!!!!

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FLYING_APE
Sunday, March 29, 2009 @ 11:25:16 PM
Reply

I know many gamer's respect the ps brand but the ps3 still has to prove itself which it will do this year even though sony had a awesome year in 2008.
Sony needs to lower ps3 price, bc, more games (i know), more firmware updates and finally ADERVERTISE your fu*king products SONY. Den dey b cruisin blood.

Last edited by Ben Dutka PSXE on 3/30/2009 1:14:28 AM

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karneli lll
Monday, March 30, 2009 @ 1:30:49 AM

"...but the ps3 still has to prove itself "

Does it really?

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Godslim
Monday, March 30, 2009 @ 5:10:08 AM

i dont think it does really its got loads of great things.....the reason i see people not buying it is due to the price

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aaronisbla
Monday, March 30, 2009 @ 10:31:18 AM

Not sure why so many disagree with you, but i think you are right, they still have to prove themselves in the eyes of a lot of consumers who have been bombarded with non stop MS advertisement. Its bigger than the internet, they have to reach out to the everyday consumer who might not use the internet often

Last edited by aaronisbla on 3/30/2009 10:33:06 AM

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WorldEndsWithMe
Sunday, March 29, 2009 @ 11:27:06 PM
Reply

I find this an interesting fact in the forums, why do people who personally hold the ability to be responsible consumers give Microsoft a pass for creating such a piece?

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Qubex
Monday, March 30, 2009 @ 12:09:15 AM

WorldEndsWithMe; it seems the the WorldEndsWithThem... human nature I guess... convenience, laziness, spitefulness, fanboyism... you name it... a concoction of hell...

Q!

"i am home"

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aaronisbla
Monday, March 30, 2009 @ 10:34:01 AM

honestly, if it was sony who made such a defective product, they would never live it down.

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sunspider13
Sunday, March 29, 2009 @ 11:27:08 PM
Reply

Yeah I have respect for Sony, never really had any for M$, even before the xbox came out.

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Scarecrow
Sunday, March 29, 2009 @ 11:56:31 PM

Same same same
Even before the first xbox

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sunspider13
Sunday, March 29, 2009 @ 11:29:07 PM
Reply

@flying _ape
wow...just wow..

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NeutralGamer_86
Monday, March 30, 2009 @ 12:04:35 AM
Reply

My xbox360 is still alive and kicking (so far)and when my PS3 wouldn't start properly after having it for almost a year. I spoke to someone who was American and not out sourced to India or something. The problem with the PS3 was nothing major, just a problem with the internal fan that was fixed in less than 2 weeks (including shipping time)which I found impressive.
I've always liked Sony just like I always liked Nike. Not sure why, but I've never had a problem with them. My original Playstation and PS2 are still working and they were both purchased on day one.
I guess buying a reliable product is always a plus for a company with me, but M$ tends to go against the grain and still show a profit with unreliable products.
As long as people keep buying xbox360's multiple times, they are not going to change their practice. I know if my 360 gives out, I am not going to buy a new one. I am not that gullible (or stupid).

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Qubex
Monday, March 30, 2009 @ 12:11:05 AM

NeutralGamer_86... how much money have people got to waste these days?... it boggles the mind!

Q!

"i am home"

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cadpig
Monday, March 30, 2009 @ 12:43:21 AM
Reply

I went thru 3 PS2's until sony got it right with the PS3 and i going to go thru 3 or 4 Xbox 360 until microsoft gets it right. I respect both microsoft and sony. Game consoles fail and break all the time, just make sure your warranty is up to date.
Just because people break down and buy a new console doesn't make them stupid. It just happens that way.

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NeutralGamer_86
Monday, March 30, 2009 @ 12:58:38 AM

Like Qubex said "how much money have people got to waste these days?... it boggles the mind!".
I'm not going to continue to buy a product that keeps dying on me. They should know that a video game system is going to played more than once. People like video games, and people play them a lot. Why buy something that doesn't serve it's purpose.
Like the old saying goes "fool me once shame on you, fool me twice shame on me"

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karneli lll
Monday, March 30, 2009 @ 1:36:33 AM

"Game consoles fail and break all the time"

No they dont, Game consoles fail and break, but not all the time, well, except for some

Last edited by karneli lll on 3/30/2009 1:37:50 AM

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WorldEndsWithMe
Monday, March 30, 2009 @ 1:48:59 PM

It's pretty sad that MS has made a whole generation of gamers think that it's okay for their system to break down once in awhile.

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manojlds
Monday, March 30, 2009 @ 1:09:55 AM
Reply

Yeah gamers had respect for Sony during the times of PS2. The price of the PS3 is making Sony lose its respect.

And hey the title must be Do gamers hate Microsoft more than sony.

Microsoft is one of the most hated companies that one can come across. People just love to hate them. Microsoft ( and Windows) is so ubiquitous that people claim they "hate" microsoft just to show that they are different.

PS: can one expect a different story at a PS based site? Nah

Last edited by manojlds on 3/30/2009 1:11:34 AM

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Dooby_Scooby
Tuesday, March 31, 2009 @ 8:03:32 AM

Its not because to quote you

"people claim they "hate" microsoft just to show that they are different."

Its because, Microsofts business practices are absolutely Terrible. Its a convicted monopoly.
Nearly everyone in IT hates Microsofts Business practices, If Microsoft was a person it would be locked up in jail for the deception, fraud and corporate murder of other companies..

Just because you don't know the real truths behind a lot of the Microsoft business practices, doesn't mean the rest of us are as dumb as you..

As for the price. Is it better to buy a console for £130 have to buy a hdd for another £100 and wifi connector (£55) and pay a yearly membership (£50) to be able to play online and also to have to pay for a play and charge kit for each controller etc etc (works out way more expensive than a ps3 ) and hope that it doesn't die ? (probably +50% failure rate - the worst of any electronics good on the market)

Or is it better to pay £289.99 on something that just works ?

You are deceived into believing the 360 is cheaper, its a marketing trick.. Do the math, by the time you get ever peripheral you need for a 360 you would have spent way more than the price of a ps3.. Are you really that gullible ? Do you really do no research before buying a console and buy into the marketing hype ?

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Neurotoxiny
Monday, March 30, 2009 @ 1:11:07 AM
Reply

SONY!!!!!!

I know that Sony respects it's gamers, so I respect them back. Microsoft really couldn't care less; I mean, after Halo and Gears of War, there really is no reason to get a 360!

PS3 has Home, a whole bunch of awesome upcoming exclusives (Uncharted 2, God of War, Etc.) That PlayStation Life thingy that was once Folding@Home, trophies, mods for Unreal Tournament (even if that's old, the mods make that game so much better) and not to mention the PS3 is the most stable next gen console.

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Ben Dutka PSXE [Administrator]
Monday, March 30, 2009 @ 1:15:23 AM
Reply

All political-related posts and content has been removed and will continue to be removed.

NO POLITICAL CRAP IN HERE.

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King James
Monday, March 30, 2009 @ 3:35:37 AM

thank you.

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Sir Shak
Monday, March 30, 2009 @ 4:28:40 AM

You should have deleted his entire post . Now everyone who gave him a thumbs down looks like a fanboy .

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FLYING_APE
Monday, March 30, 2009 @ 5:55:35 AM

Yeah i know it's a game site but i feel i need to reach as much americans as i can. Americans are going to be facing tough times ahead. So i'm just looking out for fellow man. I just came from usa and many americans ive met agree with me. But i apoligize.

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somethingrandom
Monday, March 30, 2009 @ 5:32:23 PM

Ben, I was just hoping people would realize Obama's a puppet before it's too late, when I and everyone around me is made to suffer under the new world order.

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karneli lll
Monday, March 30, 2009 @ 7:01:10 PM

Some people really have issues

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somethingrandom
Wednesday, April 01, 2009 @ 12:30:09 AM

Some people are ignorant. I'll feel bad if you don't see it coming.

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pillz81
Thursday, April 02, 2009 @ 3:00:26 PM

somethingrandom, Obama is one of many puppets (ahem George W Bush ahem) in the White House. I will say that politicians are the puppets of large companies and their lobbyists.

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Banky A
Monday, March 30, 2009 @ 1:30:43 AM
Reply

Yes I do respect Sony more than Microsoft.
(Short answer)

;)

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Zemus101
Monday, March 30, 2009 @ 2:35:43 AM
Reply

Awesome article ! I agree with all of that so I don't have much to add. My PS3 has served me well and I don't see it breaking down in any way in the near future. Just take care of it and it'll last 9 times out of 10 :)

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Vivi_Gamer
Monday, March 30, 2009 @ 2:53:33 AM
Reply

I certainly do, especially how in this gen Microsoft have just been buying all the PS3 exclusives instead of creating their own. Cheap, Dirt Cheap!

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elass0wyp0
Monday, March 30, 2009 @ 1:41:30 PM

Good point. Not to mention launching a year sooner, denials of hardware faults, nickel and diming for every little thing on LIVE, multiple ads on every blade, the list goes on.

Shouldn't the fee you pay opt you out of ads thrown in your face? Not to M$, they want my money, your money and any advertiser out there who is willing to pay.

I can't think of any good reason to own a 360, let alone respect M$. Gamers are stats to them, wallets waiting to be emptied. Once the wallet is empty, they move on to a new demographic. As an example look at how they sell their points. Everything costs a minimum of 800 points, yet points are sold in 700 lots. Hmmm. They don't even care how obvious a scam that is.

Respect to Sony.

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Acehiroku
Monday, March 30, 2009 @ 3:11:16 AM
Reply

I can't explain why, but I always got this feeling since the PS2 era and up till now that Sony's gaming division really carried out their job and responsibility with a PASSION, they always thrive to improve themselves. They dove in this business not for a quick buck ( Unlike a particular company ), but to really enhance the gaming experience for eveybody, think about it, PS games have always been very diversed, everybody wants to play PS, and that's why SONY deserves my utmost respect for giving me a very enjoyable gaming experience for 15 years and still counting. SONY FTW !

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ps92117
Monday, March 30, 2009 @ 3:19:30 AM
Reply

As of now probably yes, but don't think you could have said the same in 2005, atleast when it comes to the vg industry.

There is 2 type of fanboys, those who are fanboys because they had respect for what ever it was and those that have respect because they are fanboys.

Last edited by ps92117 on 3/30/2009 3:25:14 AM

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Gear
Monday, March 30, 2009 @ 3:36:29 AM
Reply

I feel Sony (in my region - Australia) price gouges and therefore find it hard to respect them. It's a pity because I really really love my ps2. At one point in time the difference in cost between buying a PS3 from the states and importing versus buying in Australia was almost $150 (american). Thats shocking. I haven't kept up to date with how prices and the exchange rate compare now. I have no reason to disrespect microsoft, that said I tend to prefer sony consoles.

Edit: quickly googled it because I coudln't remember how much the exact difference was, found one website that said it was a $250 difference when it was first released here. The difference sounds a little bigger than I remember, but it was still definately massive. I would include a link but I'm not sure on this websites policy on them. In any case info on it should be easy to find on the net. There was large pressure locally for them to drop prices to match the international value and they resisted it for a long time.

Last edited by Gear on 3/30/2009 3:52:01 AM

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Snaaaake
Monday, March 30, 2009 @ 3:53:29 AM
Reply

Sony I respect all the way.
Microsoft I respect them more than Sony, but the Microsoft game studio can kiss my a**.
Using money to steal Sony's exclusive is unforgivable.

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Dogswithguns
Monday, March 30, 2009 @ 5:10:56 AM
Reply

I once used to be Xbox only. Now Im Playstation only.... There's a reason for that.

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dveisalive
Monday, March 30, 2009 @ 5:37:41 AM
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All I got say is 200 million plus sells and counting. 8 more tenths to a billion sells of Playstaion, PS2, and PS3 etc.... Microsoft no were near 100 million yet !

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RadioHeader
Monday, March 30, 2009 @ 5:45:00 AM
Reply

I've had loads of Sony products and have been happy with pretty much all of them (PS3 is their best to date in my eyes).
I've had only one MS product (360) and now I truly despise them. I can't imagine how much I'd hate them if I was a PC guy who'd been getting $hafted for years.

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www
Monday, March 30, 2009 @ 5:49:13 AM
Reply

Of course i respect Sony more.
Here's hoping ps3's versions of future multi-plats are less blurry.Now you wouldn't notice if you have ONLY ps3.
But having both and playing some games side by side,i can't help but notice a slight blur in ps3 versions.Examples:Bioshock and Fifa 09.

Updates are too damn slow on ps3 too.
Those are my 2 problems.

My 360 cons:
-Effing EXPENSIVE batteries make the controller heavier.
-Payment for online
-of course,unreliability.

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Alienange
Monday, March 30, 2009 @ 5:51:03 AM
Reply

For me it's not a lack of respect. Microsoft brought PCs to our homes back in the day. For me, it's the 'pay for everything' attitude MS has towards gamers. What fun will I have with an Xbox that costs me 50 bux to play online for a year? Then I have to pay again? During said year my system runs the risk of bricking? I can't spend money on a product like that.

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Dooby_Scooby
Monday, March 30, 2009 @ 5:56:31 AM
Reply

Microsoft from inception has been nothing but dodgy..

You only need to look at its business practices:

Quick and Dirty OS bought over by Bill Gates renamed to MS Dos and sold to IBM.

windows 3.x you had MS-Dos and DR-DOS, DR-DOS would randomly crash with windows 3x and had weird errors, turns out these were all fake and manufactured by MS.. They were later Sued and lost the case, proving they were guilty of this.

Windows a direct rip off of Mac OS (which in turn was based on a Xerox personal computer)

MS and IBM were working in collaboration on OS/2 which
MS ended up screwing IBM over with..

Windows9x renowned for its BSOD errors and flaky operation. Windows XP renowned for its initial flaky behaviour and tonne of security issues. Windows Vista rejected by nearly every commercial entity due to its lack luster performance and lack luster anything - just a crap operating system with a huge resource foot print.

Windows generally plagued with issues.

Look into its history and all you see is very very shady business practices. They are a convicted monopoly in Europe and the US, says it all really.

Other examples:

The browser wars netscape/IE Microsoft bundled in IE and destroyed Netscapes browser dominance completely.

Active directory is basically a rip off of Novell Netware..

The list is endless, just type in Microsoft Dirty Tactics into google and you will see endless complaints.. I haven't even gone into the dirty tactics employed on Linux


Sony has once or twice employed bad tactics, such as installing a root kit onto Windows Machines via Music CD's, thats about it that I know of..

Sony is generally regarded as top manufacturers. Their TV's have always been held in high regard. Their hifi systems have always been loved.. They have at one time or another dominated most of the electronics market by being the best and producing the best.

One has to buy support and pay for support and the other is supported and respected for free and for love of quality..

Your choice what you choose. I like to "Get The Facts" to quote Microsoft about the company before supporting its products, thats just me though..

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CH1N00K
Monday, March 30, 2009 @ 8:05:05 AM

I was going to post the same kind of thing. Microsoft has always needed to fight for respect since they were accused of stealing the idea for Operating systems.

But then they created a monopoly, and everyone was after them. I even heard that there is some country that has boycotted MS on all their government computers. ( I think it's Venezuela, but I'm not sure) They've installed Linux on all their computers just to give a big Screw you to Bill Gates. ( I've even heard that Sony may try their hand at their own OS...That could be interesting.)

Then the whole Vista fiasco was a bit of an eye opener for a lot of people. They released it prematurely, It was riddled with errors, so then they release a patch that downgrades Vista to XP...WTF? Vista is fixed now, but it did leave a sour taste in a lot of peoples mouths.

But Sony isn't free from guilt either...I seem to remember a few lawsuits against Sony for using materials that they weren't supposed to be using.

In the end it's just business, and the business sector can be pretty cut throat sometimes...All in the name of the almighty dollar.

As for the respect side of things...Well that will be a never ending argument. There will be people that will argue both sides.

When it comes to the console wars, Xbox and PS need each other..and we need them too, without competition, the gaming industry would stagnate and die... Healthy Competition is what pushes things to the next level..which in the end is better for us. And Win or lose...you've got to respect them for trying.


Last edited by CH1N00K on 3/30/2009 8:05:36 AM

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Fenrir
Monday, March 30, 2009 @ 9:10:11 AM

I totally agree. Microsoft will do anything to gain a momopol on the console market as well, just to spam it with minor quality products as they did in all other business areas where they have a 'monopol'. But NO not this time Microsoft. Heres the final line and I stand guard on it. (And millions of other not braindead people)

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infekt
Monday, March 30, 2009 @ 9:23:17 AM

Linux is so underrated. Then again, intelligence isn't rampant within the population either! Hence, it all balances out... I think.

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Orvisman
Monday, March 30, 2009 @ 10:44:42 AM

Let's not forget M$ft's attempt to steal TiVo's idea with its own Replay TV. Fortunately, TiVo won that war. Although TiVo obviously didn't do enough to dominate the industry it created.

Then M$ft tried to rip off the Ipod with its Zune. We all know the Zune is no Ipod; and while it is hanging around, Apple is in no danger of losing market share to the Zune.

Now M$ft is targeting Sony and the videogame industry. It worries me how much of an inroad M$ft has made into this industry that I love. You know M$ft will do anything to be the last one standing in a one-console future.

And M$ft dominating any industry is a bad thing, just look at how little of a real choice the average consumer has when it comes to PC software and such.

If M$ft is ever the only console manufacturer, you can expect a $500 console with no price cuts EVER and probably $100 games because where else can you go to get your game on?

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CH1N00K
Monday, March 30, 2009 @ 11:55:09 AM

Who isn't copying I-Pod? Thanks to I-Pod success, Sony re-vamped the Walkman division...You can't blame MS for Zune..everyone wants a piece of that pie...

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Dooby_Scooby
Tuesday, March 31, 2009 @ 8:13:42 AM

CH1N00K, I agree with a lot of your points. The gult you mention for Sony is the rootkit I mentioned. An absolutely awful act, I downplayed what they did an absolutely terrible act trying to protect their own product. It was defensive though, not offensive.

Thats the thing, I would rather have sega than xbox360.. I know it drives competition, but Microsoft will employ every dirty trick in the book to get ahead. Also don't forget Nintendo already exists.

Its not just Venezuela. Germany - Munich opted for running Debian Linux. Brazil I think, China the list is growing yearly for Governments boycotting MS.

It is all about Money, but to what extent does the company go after the money, how many laws are they allowed to circumvent and break ?

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Orvisman
Tuesday, March 31, 2009 @ 10:03:09 AM

IMO, the Zune is a little more similar to the Ipod than other MP3 players.

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isaya85
Monday, March 30, 2009 @ 8:15:07 AM
Reply

Sony FTW!!!!

PSN ID Biggest_GMoney

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Jordahn
Monday, March 30, 2009 @ 8:35:20 AM
Reply

?????

If we get both bad and good expereinces from both SONY and Microsoft, what the point of this article when it's just based on opinion??? It just makes this site seem more of a fan site than a legit gaming site.

Oh, and let's not forget "Xbox 1.5."

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Robochic
Monday, March 30, 2009 @ 8:35:38 AM
Reply

I would have to respect sony all the way, been a big sony fan since PS1 days. Plus i have Tons of Reasons why i don't respect M$ especially the call centers.

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robinhood2010
Monday, March 30, 2009 @ 9:03:50 PM

your pic = win

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Deleted User
Monday, March 30, 2009 @ 8:44:05 AM
Reply

Outsourcing is a necessary evil. Microsoft isn't the only company that does it. Bell and American Express also outsource their help desk calls abroad. I understand that companies need to try and save money but I think it can be done in a different manner.

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Orvisman
Tuesday, March 31, 2009 @ 10:05:15 AM

"Outsourcing is a necessary evil."

No it isn't!

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BikerSaint
Friday, April 03, 2009 @ 2:34:53 AM

NO, no, no, I have to disagree with that earlier comment of "outsourcing is a nessesary evil"!!!

Outsourcing is "NOT" a "NESSECESARY" evil....
but it "IS" the "UN"-NESSESARY evil!!!!

Case in point...I can NEVER understand a damned thing they are saying when I have to make that dreaded call, & ALWAYS to a person who has the worst stongest accent imagineble.

If you think about it, that's exactly what a outsourcing company wants!
They are betting on you getting so fustrated that you'll finally say "f*ck it", I'll just buy a new one" rather than deal with their outsourced "dis"service center.

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LyleCapua
Monday, March 30, 2009 @ 9:43:45 AM
Reply

"Oh, and just as an added point...Vista was a colossal failure in the eyes of the consumer while Sony Bravias cost about half what they used to this time last year, and remain some of the best TVs available."

I don't know how many times I've re-read this sentence and face-palmed at the same time.
Seriously...

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pavlovic
Monday, March 30, 2009 @ 10:23:49 AM
Reply

Certainly this is a USA pint of view. Down here in Mexico, the gamers love Microsoft and hate Sony.

And Sony had looked for this. PS3's support is disastrous, the consumers service stinks and the game's prices are higher than the 360's games (exclusives, multi are all the same).

And it looks like Sony is finally putting attention in this market and the first proof of that was the KZ2 actually was available on launch day (the first time I see this for a PS3 game).

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LyleCapua
Monday, March 30, 2009 @ 10:40:08 AM

I am always interested in how the Mexican game market works.

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WorldEndsWithMe
Monday, March 30, 2009 @ 2:00:10 PM

Sounds like you guys get screwed in Mexico, none of that is true in the US

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Orvisman
Tuesday, March 31, 2009 @ 10:10:18 AM

@World,

LOL. Who did you piss off? Why would someone give you a thumbs down for that comment?

Anyway, seeing as how my wife is from the Rio Grande Valley of Texas I know for a fact that many Mexicans visit the U.S. to buy their consumer goods here because, even with the dollar to peso exchange rate favoring the dollar, it is cheaper to buy their goods in the U.S. rather than in Mexico.

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pillz81
Thursday, April 02, 2009 @ 3:09:37 PM

Mexicans always getting shafted.

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Xplicit
Monday, March 30, 2009 @ 10:39:12 AM
Reply

I dislike Microsoft and i love Sony, not a fanboy, but i just don't like the way MS are sometimes and there customer support really blows, now thumbs up for SONY!!!!

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THEVERDIN
Monday, March 30, 2009 @ 10:41:13 AM
Reply

Well I personally think it depends on the experience you've had with a company. I myself had a real bad one with MS. First of all it starts with actually making a product that works. I've had 2 360's and also the steering wheel they made. Well the SW had a recall, faulty something. They sent a box I shipped it and never saw it again. They never reimbursed me or bothered to replace it so bye bye MS. I don't even use my 360 anymore. If Sony did the same I guess I would feel the same way.

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TEG3SH
Monday, March 30, 2009 @ 10:49:45 AM
Reply

it is not that ppl respect sony more it is just PPL REALLY REALLY REALLY REALLY AND I MEAN REALLY HATE M$
it is the same between macosx and windows
ipod vs zune
it is always the same
my house if free from all ms stuff and i'm proud :)
oooopppppssssss forgot the 360

Last edited by TEG3SH on 3/30/2009 10:50:12 AM

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NoMoreWar
Monday, March 30, 2009 @ 11:03:57 AM
Reply

I've had numerous bad experiences with Microsoft products (360's and computer software) not operating properly and have not always come away with a feeling of satisfaction in their customer service.
on the other hand, i've had very few (only 2) problems with Sony products - my ps2 developed a disc-scratching issue and my ps3 got "bricked" by that one update, both were out of warranty - and in both cases Sony paid for shipping and the repairs in full with fairly quick turnaround, leaving me very satisfied.

Sony's customer service has always been very easy for me to deal with. its been easy to get ahold of a rep and they've always done their best to understand my problem and take care of it. Microsoft's customer service has been very spotty for me at best, and i usually come away feeling like i'm still getting kinda screwed or wasn't really helped at all.

I do not consider myself a Sony fanboy. my experiences with Microsoft's product anti-reliability in all fields coupled with their spotty customer service has led me to consider myself, if anything, anti-microsoft. I try not to use Microsoft products whenever i can help it. PS3 and Wii for games and a Mac; i love how easy they've been to use, how reliable they've been, and how easy dealing with their customer service has been. I have zero respect for Microsoft due mostly to their kill-the-competition business model. I have respect for Sony and Apple because they conduct business the way I feel a company should: with customer service as a top priority.

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HOODGE
Monday, March 30, 2009 @ 11:15:09 AM
Reply

Great article Ben. Another quality discussion.

I agree that again respect is more on Sony's products. Ya they need to step up their advertising efforts, but on the other hand because of the quality of their products and games more advertising is definately word of mouth. It's powerful. I don't know how many systems and games I've sold for Sony with online friends, but its a huge number.

When it comes to how they view their customers, I beleive they take deep interest in all of us. It shows in their customer service and the quality and value of their products. I have not yet and hopefully never will have to deal with their customer service because of rock solid performance from all my Sony sytems I have bought. It's nice to hear that their customer service is on a quality basis too. That's what I love about Sony - QUALITY.

On the service side of Microsoft, I have had tons of experience on their side. And Ben is right when he said the service is Atrocious. I was speaking to people with strong East Indian accents (India), and they were kind people and all, but a lot of time they couldn't answer a lot of my questions and concerns. I guess that is Microsofts way of making sure they don't say to much. SSSSHHHH we can't tell them to much. Very disimpressed with customer service. 3 console repairs and 1 wireless steering wheel repair.

Microsoft really are about making money and nothing more. It shows in everything they do. And yes they are not affraid of ditching the competition. And lying they are number one at as well. It's like they are good at brainwashing their customer base as if any other company out there made such piss poor products as Microsoft is good at making, they'd all be out of business a long time ago.

And Bill Gates stealing technology to put his Microsoft stamp on it has always been his practice. Here in Canada, I remember seeing on the news of some neat new computer technology developed and finding out that when Bill Gates learnt of it, he wanted it. What did he do? He bought out the poor guys technology and left him hanging. Sure the individual probably got paid out fairly well, but he was pretty upset as he could of prospered way better and was looking forward to continued success with his product. Talk about dirty.

That's Microsoft. So in conclusion Sony is a company who deserves the utmost respect. It shows with their quality of all products, how they don't knock down their competition, and from their sales history of their Playstation Brand. People simply love Sony and in this console generation, slowly but surely Playstation 3 will show the upper hand over the 360.

PS3 has 8 more years to go, where as Microsoft will in a few short years or less bombard the market with another piece of garbage with their stamp on it.

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CH1N00K
Monday, March 30, 2009 @ 11:58:02 AM

Did you ever see the movie anti-trust? It's no coincidence the Tim Robbins plays a Bill Gates Look alike...

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HOODGE
Monday, March 30, 2009 @ 11:29:17 AM
Reply

Techy, sorry to hear about you're experience with losing your wheel. I had to send mine out for repairs and Microsoft took 3 months to send me back a replacement. They lost it and were not gonna do anything about it. They said I was to blame. I put my foot down hard on them though and had to make a dozen calls with threats involved too.

Finally they contacted me back and said they found my shipped wheel and apologized to me. They finally got a brand new replacement back to me which was nice, but for all the headaches I received, the new replacement wasn't worth the hassle anymore.

All I can say for myself is I will no longer buy anymore consoles or wheels. I had to buy a spare wheel while waiting for my repaired wheel to ship back to me. See again thats what happens when you buy Microsoft products. You have to buy SPARES if you wanna continue to be able to play.

That's why Microsoft cannot brag about their sales lead over Sony. A quarter or more of their over all sales is in REBUYS like I've done myself. And Microsoft knows it. Can you imagine their over all sales if they had rocksolid performance like the PS3? The over all sales chart would be in Sony's favor. Think about it.

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GamerKid123
Monday, March 30, 2009 @ 11:32:21 AM
Reply

Yeah, Microsft buys exclusives to short out the competition, if i recall correctly Sony justs hold on and to me is still a better system... oh, and Microsft uses cheap call centres in the middle east instead of using trained people. (Not that i have anything aginst the Indians etc.)

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BeezleDrop
Monday, March 30, 2009 @ 12:54:53 PM
Reply

Sony never sold me a console that bricked, yes even the obese(like america) ps2 from launch, they have the experience and devotion. They earned my trust. Does ms count systems that were sent in for inevitable repair? As a sale?

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shaydey77
Monday, March 30, 2009 @ 5:04:37 PM
Reply

Sony has more respect because they respect their customers. They give us free PSN, rumble back in the controllers, wireless controllers that are ready out of the box (no extra play and charge kit ripoff)..actually thats similar to the entire console..you have to add so many thigns to the xbox to get it as good as the PS3 and still it doesnt even come close in my opinion.

Overall respect has to be earned and given both ways. Sony does..Microsoft dont.

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scifianthony
Friday, April 03, 2009 @ 9:35:39 AM

I do not respect Sony because they are greedy and un-customer friendly. I hate Sony’s penchant for pricy proprietary products, and they frequently come across as indifferent to their customers’ desires. Even though many customers want backwards compatibility and a $100.00 price drop for the PS3, Sony stubbornly doesn’t give a hoot during these tough economic times. Need more proof that Sony is stubborn? When my backwards compatible PS3 stopped working, a Sony tech support rep gave me the choice of either shipping the unit in for repair or exchanging it at the store where it was purchased. After I exchanged the unit at the store, I found the new unit was not backwards compatible as the tech support representative suggested. However, that was not the only mistake that led me into forfeiting my limited edition PS3. On the Sony Customer Loyalty site for training retail sales associates – Sony’s own training module erroneously stated all PS3 was backwards compatible. If you think these mistakes would persuade Sony’s tech support Manager Noland Haas into replacing my inadvertently surrendered backwards compatible unit, you would be wrong. After confirming they had backward-compatible units on hand, Mr. Hass instead offered me four games and a “Thank you” for giving them opportunity to correct their mistakes. And apparently Sony’s legal department feels the same way. They lacked the professional courtesy to respond to my certified letter that conveyed my threat to sue. So don’t be fool into drinking the Kool-Aid; Sony does not care about honoring you as a customer. I am tired of Sony’s attitude of “We’ll give you what WE want and you’ll like it, saps!”I don’t think Microsoft has such a dismissive attitude towards their customers, so I respect them more and I’m glad they’re kicking Sony’s stubborn, arrogant a**. And by the way, does Sony own this site? The editor seems like a giddy Sony shill. Ugh. I’d appreciate a little more journalistic objectivity and less high-pitched groupie squealing, please.

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smileys_007
Monday, March 30, 2009 @ 5:23:56 PM
Reply

I do have a LOT of respect to sony. In fact, i love their products. I own a 32 inch Sony Bravia tv, a home theater w/ 5 speakers, a ps3, ps2, ps1, psp. All those are sony products, and i'm planning to buy a sony ericson phone probably later this year. ^_^

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TEG3SH
Monday, March 30, 2009 @ 5:33:52 PM
Reply

@gamerkid123
dude india is not in the middle east and to beezledrop calling us fat up urs .lol
we are not fat we are big-boned.lmao coudn't resist

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crawdaddy
Tuesday, March 31, 2009 @ 8:50:28 AM
Reply

Open minded gamers that enjoy playing all the good games, no matter what system they are on, do not respect Sony any more than any other system manufacturer. All system manufacturers have their good points, and bad points.
The only gamers that respect Sony more are the Sony fanboys.

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NoMoreWar
Tuesday, March 31, 2009 @ 1:30:47 PM

i enjoy playing some 360 exclusives, but that does not mean i have to respect microsoft as a company. i respect some of the actual dev teams and individuals behind the titles, but not microsoft.
and that sure as hell does not make me a Sony "fanboy." if you see it so black and white then clearly you are the close-minded one here

Last edited by NoMoreWar on 3/31/2009 1:32:42 PM

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karneli lll
Tuesday, March 31, 2009 @ 1:56:30 PM

I've seen this a lot. Someone has more than one console and thinks they are better than other gamers.

If i choose not to get a 360 because of its unreliabilty or lack of decent games or whatever else that makes people avoid the 360 does that make me a fanboy?

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Deleted User
Thursday, April 02, 2009 @ 9:06:42 PM

You show your ignorance with the very fact that you say the 360 lacks games. When you choose the system with not only the least amount of games, but the least variety of games. Don't try and down talk a gamer and sound like one yourself then spew ignorant fanboy trash

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telly
Tuesday, March 31, 2009 @ 3:09:05 PM
Reply

Hard not to. I love my 360 -- Gears of War 1 and 2, Halo 3, Left 4 Dead, all fun games. But PS3's lineup, both what's out now and what's to come, just blows it away. I credit Sony for developing a top flight assortment of exclusive must-haves. Oh, and their hardware doesn't crap out constantly.

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Deleted User
Thursday, April 02, 2009 @ 9:10:18 PM

Neither does Microsoft's anymore... and Sony still have the least amount of games. And I can always turn that around and tell you the only games I want on the PS3 are LBP, MGS4, Drakes, and KZ2... that's not very many games, but that's also bullshit because even though I want a PS3 I'm sure there are hidden gems on the system that I really don't know about that well.

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556pineapple
Tuesday, March 31, 2009 @ 5:37:42 PM
Reply

From what I can tell, Sony actually cares about their customers. When my PS3 failed last year, they were kind enough to replace it for free even though I was *technically* out of warranty. And even though MS replaced or fixed many RRoD'd 360s for no charge, many people reported that they're personal data on the machine was screwed up or unaccessible. From what I also hear, MS hasn't made any strides to fix the RRoD problem. And what was this I heard about people moving their 360s with a disc inside, only to have the disc irreparably damaged?

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scifianthony
Friday, April 03, 2009 @ 9:21:52 AM

Really??? I do not respect Sony because they are greedy and un-customer friendly. I hate Sony’s penchant for pricy proprietary products, and they frequently come across as indifferent to their customers’ desires. Even though many customers want backwards compatibility and a $100.00 price drop for the PS3, Sony stubbornly doesn’t give a hoot during these tough economic times. Need more proof that Sony is stubborn? When my backwards compatible PS3 stopped working, a Sony tech support rep gave me the choice of either shipping the unit in for repair or exchanging it at the store where it was purchased. After I exchanged the unit at the store, I found the new unit was not backwards compatible as the tech support representative suggested. However, that was not the only mistake that led me into forfeiting my limited edition PS3. On the Sony Customer Loyalty site for training retail sales associates – Sony’s own training module erroneously stated all PS3 was backwards compatible. If you think these mistakes would persuade Sony’s tech support Manager Noland Haas into replacing my inadvertently surrendered backwards compatible unit, you would be wrong. After confirming they had backward-compatible units on hand, Mr. Hass instead offered me four games and a “Thank you” for giving them opportunity to correct their mistakes. And apparently Sony’s legal department feels the same way. They lacked the professional courtesy to respond to my certified letter that conveyed my threat to sue. So don’t be fool into drinking the Kool-Aid; Sony does not care about honoring you as a customer. I am tired of Sony’s attitude of “We’ll give you what WE want and you’ll like it, saps!”I don’t think Microsoft has such a dismissive attitude towards their customers, so I respect them more and I’m glad they’re kicking Sony’s stubborn, arrogant a**. And by the way, does Sony own this site? The editor seems like a giddy Sony shill. Ugh. I’d appreciate a little more journalistic objectivity and less high-pitched groupie squealing, please.

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cegmp
Wednesday, April 01, 2009 @ 12:39:20 AM
Reply

If it'd be okay to suggest Ben, I would say that instead of writing articles such as this maybe you could do a survey instead. At least it would be more empirical.

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Deleted User
Thursday, April 02, 2009 @ 9:18:04 PM

That wouldn't be a bad idea... take samples from various forums or maybe even partner up with some sites to get a general feel of this.

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TR1PW1R3
Thursday, April 02, 2009 @ 10:01:09 AM
Reply

I'm a PC Tech and I have to say: MS sux! I've spoken to their tech support for both the XBOX and Windows and WOW, HORRIBLE! Think about this: What if people merged over to Imacs and the fanboys pulled their heads out the 360s for a minute and realize what a POS it is? Paying for XBOX live? See, what you pay for XBOX live and XBOX 360 itself, microsoft makes more money than Sony on that. But seriously, I think that Sony makes a better product and what you pay for it works out in the end.

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TR1PW1R3
Thursday, April 02, 2009 @ 10:01:10 AM
Reply

I'm a PC Tech and I have to say: MS sux! I've spoken to their tech support for both the XBOX and Windows and WOW, HORRIBLE! Think about this: What if people merged over to Imacs and the fanboys pulled their heads out the 360s for a minute and realize what a POS it is? Paying for XBOX live? See, what you pay for XBOX live and XBOX 360 itself, microsoft makes more money than Sony on that. But seriously, I think that Sony makes a better product and what you pay for it works out in the end.

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Deleted User
Thursday, April 02, 2009 @ 9:11:24 PM

a pc tech who double post... why do I find your statement hard to believe?

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SirLoin of Beef
Thursday, April 02, 2009 @ 10:14:21 AM
Reply

I have little respect for Microsoft, though it has more to do with their operating systems and penchant for changing MS Office more than necessary with new releases. I don't respect the way they rushed the 360 out there. People should expect some bad units as perfection just isn't possible. What people shouldn't expect are the high numbers of bad units Microsoft put out.

That being said, I do love my 360 (and my PS3, for that matter!) and count myself extremely lucky, which is sad, that mine has never broken down since I got it on launch day.

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Deleted User
Thursday, April 02, 2009 @ 9:14:28 PM

That's because your system actually was soldered right... the main RRoD problem was that the soldering was breaking loose and connection withe GPU and CPU were lost. That's why the towel trick worked. I'd be more embarrassed as the guys who did the deed than than if I was Microsoft. I'm sure that the manufacturer lost it's contract once it came up for renewal.

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MasonGamer_25
Thursday, April 02, 2009 @ 5:58:31 PM
Reply

I've been following all the articles on PSX for a while now. probably around 6 months, and I've debated a couple times on making an account to be able to leave comments, but I've just held off. But I had to finally make one so I could stick up for the 360 a little bit. for a while now I've wanted to get a PS3 but the money just isn't there and my friend and I only have access to a 360 and I have to say the system hasn't given us problems. I've heard about all the RROD and junk but I think it honestly has to do with how you treat your system. I've read a couple times about people leaving their PS3's on for two weeks at a time, why the heck would you bother leaving a system on that long? if you did that with a 360, then you're just asking for it to break. no game system should be made to be able to do that. that's unreasonable.

so to sum it all up. I have respect for both companies because we had one issue with the 360 and the guy we got on the line was english and helped us through the error.

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Deleted User
Thursday, April 02, 2009 @ 9:16:41 PM

very few of these guys own and 360 or have even played on one extensively. They have little to no idea what they are talking about and a post like this doesn't even deserve to be on a site like this.

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scifianthony
Friday, April 03, 2009 @ 9:37:58 AM

I do not respect Sony because they are greedy and un-customer friendly. I hate Sony’s penchant for pricy proprietary products, and they frequently come across as indifferent to their customers’ desires. Even though many customers want backwards compatibility and a $100.00 price drop for the PS3, Sony stubbornly doesn’t give a hoot during these tough economic times. Need more proof that Sony is stubborn? When my backwards compatible PS3 stopped working, a Sony tech support rep gave me the choice of either shipping the unit in for repair or exchanging it at the store where it was purchased. After I exchanged the unit at the store, I found the new unit was not backwards compatible as the tech support representative suggested. However, that was not the only mistake that led me into forfeiting my limited edition PS3. On the Sony Customer Loyalty site for training retail sales associates – Sony’s own training module erroneously stated all PS3 was backwards compatible. If you think these mistakes would persuade Sony’s tech support Manager Noland Haas into replacing my inadvertently surrendered backwards compatible unit, you would be wrong. After confirming they had backward-compatible units on hand, Mr. Hass instead offered me four games and a “Thank you” for giving them opportunity to correct their mistakes. And apparently Sony’s legal department feels the same way. They lacked the professional courtesy to respond to my certified letter that conveyed my threat to sue. So don’t be fool into drinking the Kool-Aid; Sony does not care about honoring you as a customer. I am tired of Sony’s attitude of “We’ll give you what WE want and you’ll like it, saps!”I don’t think Microsoft has such a dismissive attitude towards their customers, so I respect them more and I’m glad they’re kicking Sony’s stubborn, arrogant a**. And by the way, does Sony own this site? The editor seems like a giddy Sony shill. Ugh. I’d appreciate a little more journalistic objectivity and less high-pitched groupie squealing, please.

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scifianthony
Friday, April 03, 2009 @ 9:39:46 AM

I do not respect Sony because they are greedy and un-customer friendly. I hate Sony’s penchant for pricy proprietary products, and they frequently come across as indifferent to their customers’ desires. Even though many customers want backwards compatibility and a $100.00 price drop for the PS3, Sony stubbornly doesn’t give a hoot during these tough economic times. Need more proof that Sony is stubborn? When my backwards compatible PS3 stopped working, a Sony tech support rep gave me the choice of either shipping the unit in for repair or exchanging it at the store where it was purchased. After I exchanged the unit at the store, I found the new unit was not backwards compatible as the tech support representative suggested. However, that was not the only mistake that led me into forfeiting my limited edition PS3. On the Sony Customer Loyalty site for training retail sales associates – Sony’s own training module erroneously stated all PS3 was backwards compatible. If you think these mistakes would persuade Sony’s tech support Manager Noland Haas into replacing my inadvertently surrendered backwards compatible unit, you would be wrong. After confirming they had backward-compatible units on hand, Mr. Hass instead offered me four games and a “Thank you” for giving them opportunity to correct their mistakes. And apparently Sony’s legal department feels the same way. They lacked the professional courtesy to respond to my certified letter that conveyed my threat to sue. So don’t be fool into drinking the Kool-Aid; Sony does not care about honoring you as a customer. I am tired of Sony’s attitude of “We’ll give you what WE want and you’ll like it, saps!”I don’t think Microsoft has such a dismissive attitude towards their customers, so I respect them more and I’m glad they’re kicking Sony’s stubborn, arrogant a**. And by the way, does Sony own this site? The editor seems like a giddy Sony shill. Ugh. I’d appreciate a little more journalistic objectivity and less high-pitched groupie squealing, please.

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ChosenBC
Sunday, April 05, 2009 @ 3:01:07 AM

Actually, some of us have a lot of knowledge about the subject unlike the fanboy that you and "Cueil" is. I build and repair PC's and Mac's, and I have even rebuilt PS3's and 360's.

"I've read a couple times about people leaving their PS3's on for two weeks at a time, why the heck would you bother leaving a system on that long? if you did that with a 360, then you're just asking for it to break. no game system should be made to be able to do that. that's unreasonable."
The issue I have with this comment is the fact that a gaming system is a glorified computer, and most people with the experience and knowledge needed to do such hardware and software repairs know that it is ok to do this with just about any "computer" as long as there is enough air flow getting to the system to keep it from overheating.
But again you stated that "if you did this with a 360 you are just asking it to break," you are right, the 360 has been made a downgraded PC with lower end components and cooling system, of course it will die, just like the ps3 would if got too hot.
As for Cueil, you made this comment earlier,
"You show your ignorance with the very fact that you say the 360 lacks games. When you choose the system with not only the least amount of games, but the least variety of games. Don't try and down talk a gamer and sound like one yourself then spew ignorant fanboy trash."
You yourself are a fanboy for the 360, not to mention, since its original system Sony has and still does dominate the market of games with the most genre of games, so try doing some real research and stop spewing your own unintelligible and uneducated trash. BTW PS3 still has a more diverse genre of games than the 360, even though being a YEAR BEHIND from the release of the 360! Yes I do have a 360 and a PS3, I hate MS, and I have a mixed opinion about Sony, for one they took away backwards compatibility, secondly they need to upgrade their network to handle the 200 million PS3s out there, I know since I have a DS3 line, faster than a T-Line and way faster than FIOS, and those are just some of my issues with Sony.
The fact is that I would still choose Sony for the simple fact that without hurting the system I can install Linux/Windows/Unix, and maybe even Mac OS (haven't tried that yet) on the HD, or even upgrade the HD without having to order a special Xbox unlocked HD (not that I can't unlock it myself,) or loosing all my info.

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arctic00
Friday, April 03, 2009 @ 1:06:28 AM
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My single experience with Sony was with its PSN customer service and it wasn't very positive even though the issue was a minor one. I had a Pain download code from the MGS PS3 bundle that I forgot about and when I remembered, I found out that the code had an expiration date that had come and gone. I spoke to a Playstation CSR and pointed out that Sony hadn't printed any details about this date except on the code sheet and the sheet was sealed inside the "PS3 welcome" blu-ray disc. I got no satisfaction from Sony after a 30 minute call - 15-20 minutes on hold, 10-15 minutes arguing with the CSR about my code - the CSR initially claimed that I misread the code because she was positive that these codes always had a mix of letters and numbers after I told her that my code had only letters.


I haven't dealt with Microsoft or its Xbox customer service but I don't think either party is perfect.

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BikerSaint
Friday, April 03, 2009 @ 3:35:29 AM
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HMMMM, let's see now, the major difference in these two company's are.......

MS forces Ben Franklin to do all it's talking,
While Sony products clearly speak for themselves!

IMO.....
Sony envisions the future & builds for it.
While MS is too busy raping history.

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scifianthony
Friday, April 03, 2009 @ 9:19:16 AM
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I do not respect Sony because they are greedy and un-customer friendly. I hate Sony’s penchant for pricy proprietary products, and they frequently come across as indifferent to their customers’ desires. Even though many customers want backwards compatibility and a $100.00 price drop for the PS3, Sony stubbornly doesn’t give a hoot during these tough economic times. Need more proof that Sony is stubborn? When my backwards compatible PS3 stopped working, a Sony tech support rep gave me the choice of either shipping the unit in for repair or exchanging it at the store where it was purchased. After I exchanged the unit at the store, I found the new unit was not backwards compatible as the tech support representative suggested. However, that was not the only mistake that led me into forfeiting my limited edition PS3. On the Sony Customer Loyalty site for training retail sales associates – Sony’s own training module erroneously stated all PS3 was backwards compatible. If you think these mistakes would persuade Sony’s tech support Manager Noland Haas into replacing my inadvertently surrendered backwards compatible unit, you would be wrong. After confirming they had backward-compatible units on hand, Mr. Hass instead offered me four games and a “Thank you” for giving them opportunity to correct their mistakes. And apparently Sony’s legal department feels the same way. They lacked the professional courtesy to respond to my certified letter that conveyed my threat to sue. So don’t be fool into drinking the Kool-Aid; Sony does not care about honoring you as a customer. I am tired of Sony’s attitude of “We’ll give you what WE want and you’ll like it, saps!”I don’t think Microsoft has such a dismissive attitude towards their customers, so I respect them more and I’m glad they’re kicking Sony’s stubborn, arrogant a**. And by the way, does Sony own this site? The editor seems like a giddy Sony shill. Ugh. I’d appreciate a little more journalistic objectivity and less high-pitched groupie squealing, please.

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NoMoreWar
Friday, April 03, 2009 @ 8:50:10 PM

thats pretty s****y. yours is the only such case i've heard against Sony's customer service. having dealt with both companies' customer service departments more than once with an entirely opposite experience, you'll have to forgive my hesitance to believe your story. i get a strong feeling that you are leaving something out. if your communication to Sony was not dissimilar to the way you have so arrogantly pasted your opinion all over this comment section in an apparent attempt to down talk the community of this site, it is no wonder that you were not met with a friendly, helpful attitude from Sony and their representatives. you can't be an a**hole to people and them expect them to suck your d***. "They lacked the professional courtesy to respond to my certified letter that conveyed my threat to sue." LOL! the hypocrisy in that line is f***ing hilarious!
and by the way, Ben, the editor that you accuse of being a "Sony shill," is a very open-minded individual who happens to own and use systems from both Microsoft and Sony (among others). he gives credit where it is due to both parties and has never hesitated to point out Sony's faults.

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cadena
Friday, April 03, 2009 @ 3:18:27 PM
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Well Microsoft may be a horrible company at making shitty software and hardware but in terms of the 360 yeah i respect them for that. I know it dies for a period of time but it delivers with its games and in my opinion, it delivers the best updates out of updates out of all next/gen systems(which sony has to keep up). And sure Home is innovative but it gets boring after a while since every in there is like real life. Also i use to be a play station fan but when i got my hands on the 360 i couldn't go back. So in opinion i respect more Microsoft than Sony in the gaming business because they don't advertise there fucking HARDWARE like sony did which is not the most important thing cause you buy the system for the games not the hardware.

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