PS3 News: EMA Retailer Of The Year: GameStop - PS3 News

Members Login: Register | Why sign up? | Forgot Password?

EMA Retailer Of The Year: GameStop

Whether you were aware of it or not, the Entertainment Merchants Association (EMA) hands out annual Retailer of the Year Awards, and this year's winners have been revealed.

As reported by IndustryGamers, GameStop received the top award in the video game category (as if there was much of a choice). Amazon.com was recognized for its DVD and Blu-Ray business, Hollywood at Home won the Independent Retailer Award and Hastings Entertainment, Inc. received the Chairman's Award. You may be asking yourselves, "uh, how do they decide the winners? What's the criteria?" Well, it seems that the decisions were made "based on business practices, operational policies, marketing and merchandising programs, customer service, and involvement in EMA." GameStop kinda has the market cornered in its category, but consumers still have some reservations about the retailer, especially in regards to their pre-owned games business. Anyway, EMA President and CEO Bo Andersen had this to say:

"The award winners are recognized in the home entertainment industry as the leaders of their trade. EMA honors and commends the chosen merchants for their steadfast dedication to delivering an exceptional consumer experience and providing positive models for the industry.

EMA Chairman Bob Geistman of Ingram Entertainment added that each of the winners "are a credit to our industry." We're wondering if consumers should have their own lil' awards ceremony every year, with open invitations to send in suggestions and critique. Of course, there are other factors to consider than just saving money and we all have to admit that GameStop is a fixture of the industry. Doesn't get much plainer than that.

7/21/2009 Ben Dutka

Put this on your webpage or blog:
Email this to a friend
Follow PSX Extreme on Twitter

Share on Twitter Share on Facebook Share on Google Share on MySpace Share on Delicious Share on Digg Share on Google Buzz Share via E-Mail Share via Tumblr Share via Posterous

Comments (26 posts)

b3mike
Tuesday, July 21, 2009 @ 10:14:12 PM
Reply

I was under the impression that awards were supposed to represent excellence, not mediocrity and bad business practices.

Agree with this comment 11 up, 2 down Disagree with this comment

Scarecrow
Tuesday, July 21, 2009 @ 10:23:15 PM

Heh

Agree with this comment 0 up, 0 down Disagree with this comment

___________
Wednesday, July 22, 2009 @ 4:22:31 AM

thats just shows anything and everything can be bought.
everyone has their price.

Agree with this comment 1 up, 1 down Disagree with this comment

Jed
Tuesday, July 21, 2009 @ 10:17:00 PM
Reply

here comes everybody to rag on gamestop

Agree with this comment 2 up, 4 down Disagree with this comment

Kangasfwa
Tuesday, July 21, 2009 @ 10:21:44 PM

They earned it.

Last edited by Kangasfwa on 7/21/2009 10:21:51 PM

Agree with this comment 7 up, 2 down Disagree with this comment

Scarecrow
Tuesday, July 21, 2009 @ 10:23:58 PM
Reply

Gamegarbage is more like it

Agree with this comment 5 up, 2 down Disagree with this comment

NoSmokingBandit
Tuesday, July 21, 2009 @ 10:29:46 PM
Reply

I think i have the only good gamestop in the country. The guy there always knows what he is talking about and only pissed me off once when he said Prototype was a great game.
I should slap him in the face for suggesting i buy that crappy game.
Other than that he knows his stuff, is very pleasant, and isnt a douchebag.

Their corporate division seems to be full of morons though.

Last edited by NoSmokingBandit on 7/21/2009 10:30:08 PM

Agree with this comment 1 up, 0 down Disagree with this comment

BTNwarrior
Wednesday, July 22, 2009 @ 3:15:16 PM

You didn't like Prototype?

or are you just angry at it because it came out a week after infamous?

Agree with this comment 0 up, 0 down Disagree with this comment

Ricochet
Tuesday, July 21, 2009 @ 10:45:14 PM
Reply

At least gamestop has international shipping. People like me can't get US-NTSC games quite recently now. Play-asia is where I get current US games as I live in Hong Kong (yehay) but I want to get ICO and Shadow of the Colossus in US editions too.

Agree with this comment 1 up, 0 down Disagree with this comment

WorldEndsWithMe
Tuesday, July 21, 2009 @ 10:53:29 PM
Reply

What the fu**?

Last edited by Ben Dutka PSXE on 7/22/2009 12:24:14 AM

Agree with this comment 4 up, 3 down Disagree with this comment

Scarecrow
Tuesday, July 21, 2009 @ 11:01:32 PM

Yeah, what the fack?

Agree with this comment 4 up, 1 down Disagree with this comment

LimitedVertigo
Tuesday, July 21, 2009 @ 11:12:19 PM

Please watch the profanity, children live around me.

Agree with this comment 8 up, 3 down Disagree with this comment

Alienange
Tuesday, July 21, 2009 @ 11:08:46 PM
Reply

"based on business practices, operational policies, marketing and merchandising programs, customer service, and involvement in EMA."

Yeah. It sure as hell wasn't based on customer satisfaction or even the public's opinion.

Agree with this comment 8 up, 2 down Disagree with this comment

thepill
Tuesday, July 21, 2009 @ 11:23:25 PM
Reply

giving awards when there is only one choice: BRILLIANT!!!!

and the award for environment best suited for fish goes to: WATER

How about the award for best color created when mixing blue and yellow: GREEN

Agree with this comment 13 up, 2 down Disagree with this comment

Banky A
Tuesday, July 21, 2009 @ 11:47:54 PM

The award for environment best suited for fish goes to: My mouth

Last edited by Banky A on 7/21/2009 11:47:59 PM

Agree with this comment 9 up, 0 down Disagree with this comment

BikerSaint
Wednesday, July 22, 2009 @ 2:27:06 AM
Reply

Banky A,
LMAO, good comeback!!!
Although you just made my coffee stream through my nostrils, still a thumbs up for you!

Agree with this comment 2 up, 0 down Disagree with this comment

Banky A
Wednesday, July 22, 2009 @ 10:54:43 PM

:D

Agree with this comment 0 up, 0 down Disagree with this comment

kreate
Wednesday, July 22, 2009 @ 2:37:42 AM
Reply

i kind of wish EB games werent bought out by gamestop. buying out ur rivals is a great idea. but now gamestop kind of monopolized that industry. which other game-only retail store can compete against gamestop?

like everyone else talked about on past posts, the word most people like to hear 'competition'

*i personally like gamestop, if it wasnt for them, there are some titles i would of never played cuz i was skeptic about it. some games are better buying used when u have mixed feelings about shelling out the cash

Last edited by kreate on 7/22/2009 2:39:06 AM

Agree with this comment 4 up, 0 down Disagree with this comment

bamf
Wednesday, July 22, 2009 @ 3:28:35 PM

Game in the UK are the biggest in the UK, they own Gamestation who were once Game's bigest rivals. There is a Gamestop near these two but its always empty when you walk by. If that Gamestop store was the only store they had, it would have closed down a long time ago. They are the dearest in the area. Gamestop don't seem to have a UK dedicated internet site?

Use the net for cheaper games than all of these, or use a small independent retailer.

Agree with this comment 0 up, 0 down Disagree with this comment

kreate
Wednesday, July 22, 2009 @ 3:33:53 PM

oh i didnt know that. if i ever go to UK, im stopping by Game =)

Agree with this comment 0 up, 0 down Disagree with this comment

___________
Wednesday, July 22, 2009 @ 4:28:41 AM
Reply

theres plenty of game only retailers competing with EB.
game the games men gametraders.
they may not be as big but they have 3 things EB dont and never will.
1 customer service the staff are extremely friendly and polite.
2 they allways make shure you are 100% satisfied before you leave the store, they give a much higher trade in value and prices of games on release are allot lower, i picked up resi 5 LE from games men for 110 bucks 10 less than what EB wanted for the standard 30 less than they wanted for the LE.
3 they some times release games early.
verry rarely but i got prototype and red faction 2 days before release date.
and a friend of mine got KZ2 from them a day early and i was so pissed because i pre ordered it at EB so i had to wait a extra day :(
knowing he was playing the game i was so excited for was torcher

Agree with this comment 1 up, 0 down Disagree with this comment

kreate
Wednesday, July 22, 2009 @ 5:09:58 AM

can u provide the name of the store or their website? i so want to go there =(

Agree with this comment 1 up, 0 down Disagree with this comment

Naga
Wednesday, July 22, 2009 @ 8:18:57 AM
Reply

Gamestop owns but only in Ireland I'm afraid

Agree with this comment 0 up, 0 down Disagree with this comment

___________
Wednesday, July 22, 2009 @ 8:27:04 AM
Reply

for the cheaper games?
i normally go to the parramatta store, never mention the price on there website, the prices in stores are normally cheaper.
but there website is www.ebgames.com.au

Agree with this comment 1 up, 0 down Disagree with this comment

wquach
Wednesday, July 22, 2009 @ 9:14:18 AM
Reply

Every encounter I have had with GameStop has been quite negative. The first time I was about to purchase a game from there (Blue Stinger for Dreamcast) nearly a decade ago, I was surprised to find that my "new" game wasn't sealed at all, not to mention full of fingerprints all over the case and disc. Completely surprised and frankly pissed off at this, I immediately handed the employee back the game and went to buy it elsewhere.

More recent encounters have been either employees talking down on me (despite my knowledge and research of most games), or being 360 fanboys trying to push that crap on me while trashing anything PS3.

My last encounter was during the Valkyria Chronicles $30 sale, where I simply asked over the phone whether any copies were available and asked about their "new" game policy along with their gutting practices and the person over the phone went apesh** on me.

Then there's the matter of selling used games for a mere $5 less than new ones (and having the bloody hard to remove w/o residue used sticker to boot) and the complete joke of a trade in value for games.

Perhaps the GameStops I've been to just suck (NY and MD). But either way, when I want an actually new, untouched game I go to Amazon. Best customer service I have seen from any company (email them a question and you get an intelligent, friendly response from a human within hours or a day). Their prices and sales are awesome too.

As for used games, I'd rather pay or trade with other individual sellers, so I turn to half.com. I have not been disappointed with prices and the excellent condition of games from good feedback users.

Thus, whatever sale GameStop ever offers, I don't give them a second glance at all. My hard-earned money deserves to be given to other retailers that are actually respectable, contrary to what the EMA says or how they came up with that godawful conclusion for the award.

Last edited by wquach on 7/22/2009 9:16:40 AM

Agree with this comment 5 up, 0 down Disagree with this comment

Gone
Wednesday, July 22, 2009 @ 10:29:10 AM
Reply

Best Buy should have won this award for offering such good PS3 bundles (KZ2 MGS & LBP WallE-BD).

Agree with this comment 3 up, 0 down Disagree with this comment

Leave a Comment

Please login or register to leave a comment.

Our Poll

The PS4 exclusive(s) reveal in December will be...
MEGATON! Biggest thing evah!
Pretty great, but not mind-blowing.
Something decent but that's it.
A waste of hype.

Previous Poll Results