Sony: "Firm Believers In Listening To The PlayStation Fanbase"

Sony and the PlayStation 3 continue to adopt new ideas every year, but don't think all these ideas are internal.

During a recent interview with Examiner.com, SCEA Director of Hardware Marketing John Koller spoke about the current state of the PS3, the new services that have already arrived, the future of the Network, and the need to have enough content on the PSP Go to "keep everyone happy." We've also watched the storage space grow continually over the past few years, and many believe this was simply due to the digital distribution boom. But it also has a lot to do with the ever-increasing functionality of the PS3 and Sony's long-term goals. Said Koller:

"From the start, PS3 was designed to be more than just a video game system and as such we knew that different people were going to use it in different ways. And we are firm believers in listening to the PlayStation fanbase. As a device with a ten-year lifecycle, we knew that new features would be constantly added every year through firmware updates or new services like Netflix. We also have always said PS3 is proficient as a multimedia hub out of the box. As the amount and depth of digital content available through the PlayStation Network (PSN) continues to increase, we wanted to provide those who go beyond just saving games and DLC on their HDD with options to accommodate their growing digital content library. Digital content will undoubtedly continue to be on the rise and a larger hard drive fits our view of the future. Our goal is to provide options to users so that whatever their entertainment choices are next year or the year after, they’ll have the storage space to accommodate the way they want to use their system."

In regards to the PSP Go, Koller says they've "met the challenge" of having enough content for new owners; there are currently over 300 downloadable games available, in addition to thousands of movies and TV episodes. As for the Network, that will continue to grow; we'll see more content, more Home expansion (Koller mentions the new pseudo-MMO within Home, Sodium One), and of course, more attention paid to the consumer. In short, if you have suggestions, don't be afraid to speak up 'cuz someone just might be listening...

1/20/2010 8:59:23 PM John Shepard

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Comments (66 posts)

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OPHIDIAN
Wednesday, January 20, 2010 @ 9:24:08 PM
Reply

I think Sony is doing perfectly fine content wise. One request I would make, quite dearly in fact, is for the PSP go to be UMD compatible somehow. Either by installing them to the memory stick pro duo, or some other method.

5 up, 1 down

lMephisto
Thursday, January 21, 2010 @ 8:43:21 AM

I had a Go, and traded it in for a 2000 two weeks ago. I'm someone who loves to take out EVERYTHING out of the games I like, and I waited... patiently for Crisis Core and Valkyrie Profile: Lenneth.

They never came, and since I owned them in UMD (Yes Sony, I was willing to buy them again for the sake of Digital Distribution and to avoid carrying UMDs around...) I just went back to my God of War PsP-2000.

You're not being fast enough, Sony... and it doesn't matter with the Ps3, I can buy games on Amazon, thanks... but for the Go, YOU are the only option... and you are falling behind.

You disappointed someone who bought your $250 PsP on Day one because I believed in your premise, and if you don't want to lose anymore gamers like me, you better move faster... faster than fast if you will.

Last edited by lMephisto on 1/21/2010 8:44:23 AM

6 up, 0 down

bridgera
Thursday, January 21, 2010 @ 12:11:26 PM

I would never buy a PSPgo. For less money, you can get the older style of the PSP AND a memory card AND have UMD.

There's no real advantage to the go, except I think it looks a bit cooler.

1 up, 0 down

isaya85
Wednesday, January 20, 2010 @ 9:37:31 PM
Reply

I just want them to do something about the web browser that's all

15 up, 0 down

Silent_J
Thursday, January 21, 2010 @ 12:09:45 PM

That thing definitely needs an upgrade.

Last edited by Silent_J on 1/21/2010 12:10:02 PM

4 up, 0 down

bridgera
Thursday, January 21, 2010 @ 2:11:27 PM

It seems to me that the web browser actually runs a lot better in Linux on the PS3 then on the base PS3 system.

1 up, 0 down

geovanwitdakick
Wednesday, January 20, 2010 @ 9:45:00 PM
Reply

The biggest complaint I hear about the PS3 is the lack of cross-game chat, which frankly I don't see the need for. But I figure that's bound with come included with Qriocity.

5 up, 0 down

geovanwitdakick
Wednesday, January 20, 2010 @ 9:46:43 PM

Don't know when I'll ever learn to stop the double-posting, sorry guys!

0 up, 0 down

WorldEndsWithMe
Wednesday, January 20, 2010 @ 10:39:28 PM

Hit the button once? Just a thought ;)

6 up, 0 down

SnipeySnake
Wednesday, January 20, 2010 @ 10:53:13 PM

Same, i don't even like using a mic. Text is all i need.

1 up, 2 down

OPHIDIAN
Thursday, January 21, 2010 @ 8:14:43 AM

I have the same problem!

0 up, 1 down

Banky A
Thursday, January 21, 2010 @ 2:41:47 PM

How do you not like the mic? I love using my voice! I don't do it often but I try find time to get people to voice chat, it's way harder than text haha.

0 up, 0 down

geovanwitdakick
Wednesday, January 20, 2010 @ 9:45:14 PM
Reply

The biggest complaint I hear about the PS3 is the lack of cross-game chat, which frankly I don't see the need for. But I figure that's bound to be included with Qriocity.

1 up, 0 down

anaconda
Saturday, January 23, 2010 @ 11:20:51 AM

give me cross game chat and the ablity to invite people to play or private chat from the xmb and i wont play my 360 online anymore.
i dont think sony can do it though. if sony wants to compete with microst in online play they have to have the same or better features and not just free online. thats everones exquise for not getting good features just becuase its free doent mean its good.

0 up, 0 down

Alienange
Wednesday, January 20, 2010 @ 9:47:27 PM
Reply

Here's a question for Sony.

Why is it that Persona 3, a PS2 game, is coming out on the PSP, and yet you refuse to give us backwards compatibility so we can play it on our PS3?

11 up, 1 down

Mamills
Wednesday, January 20, 2010 @ 10:11:32 PM

cuz they wanna sell it to you again in a digital format. don't u remember the article about their plans?
they plan to bring the entire PS2 catalogue over so u have to buy em all over again

4 up, 1 down

Alienange
Thursday, January 21, 2010 @ 3:34:00 AM

Makes me sick.

4 up, 1 down

darxed
Thursday, January 21, 2010 @ 11:06:40 AM

Well, the decision of porting Persona 3 to the PSP came from Atlus, not Sony. Besides, no one is forcing you to re-buy your titles right? The re-launches of PS2 titles like the God of War collection are intended for new customers who have not had the chance to play them, and for them is a great deal, I mean, 40 bucks for both God of War games with Trophy support? that's a steal.

5 up, 1 down

Alienange
Thursday, January 21, 2010 @ 6:35:34 PM

Excuse me darxed but I don't think I get what you're telling me. No, no one is forcing me to rebuy my PS2 titles. But someone IS forcing me to keep ten year old hardware attached to my one year old TV. Do you honestly think Sony can't emulate a PS2 on a PS3? Atlus has pretty much proven that some PS2 games can in fact run on a PSP if tweaked a bit.

My original point was, Sony claims to be "firm believers in listening to the PlayStation fanbase." Gotta give them credit too, for the most part they do. However, there is a large portion of their "fanbase" that are screaming for BC. Where is their hearing ear?

2 up, 0 down

fatelementality
Wednesday, January 20, 2010 @ 10:01:15 PM
Reply

If Sony had listened to me, they would've refunded me about 200 bucks worth of TV media when my PS3 crashed. Still sore about that. You all know I love Playstation, but that struck a bad chord with me. When I lost purchased music from iTunes, Apple had it returned to me about 15 min after I called them. So listen to this Sony: Bite me. Will only buy tangible media as long as it exists.

9 up, 0 down

rogers71
Wednesday, January 20, 2010 @ 10:08:16 PM

Have to agree with you there. I bought about 8 episodes of HIMYM when they first put it on the store and then my PS3 crashed. That was about a year and a half ago and I still cannot get Sony to release the restrictions so I can get those episodes back. I don't use the video store anymore. Seems like they aren't really listening as well as they think they are.

5 up, 0 down

WorldEndsWithMe
Wednesday, January 20, 2010 @ 10:40:19 PM

That's why digital distribution fails in every way.

25 up, 0 down

fluffer nutter
Thursday, January 21, 2010 @ 1:22:18 AM

Why can't you just re-download the paid content onto your new PS3?

6 up, 0 down

rogers71
Thursday, January 21, 2010 @ 6:52:24 AM

When you buy a movie or TV episode, it is locked to the PS3 that you purchased it from. If something happens to that PS3 and you have to get another one, all those movies or shows are no good unless Sony releases the restrictions so you can redownload.

All the shows that I purchased have the shopping bag next to them showing I bought them but I cannot download them because of the restrictions.

3 up, 0 down

NeoHumpty
Thursday, January 21, 2010 @ 7:29:29 AM

Same happened here. Lost a ton of game saves, too. I've been checking out other companies that will fix your system for you the next time it happens. I would have gladly waited longer for Sony to refurb the system that I sent in.

2 up, 0 down

McLovin519
Thursday, January 21, 2010 @ 7:31:39 AM

Sony should create some type of auto back-up system, like Apple's Time Machine. Should your PS3 crash you would be able to retrieve all your saved information: download content, game status, movies, pictures.....

Just my thought!

1 up, 0 down

gumbi
Thursday, January 21, 2010 @ 11:27:15 AM

oh man, when my launch 60Gb died I got downright nasty with them over this hardrive signature crap. It's total BS that you can't swap HDD's between PS3's. or at least have some means of recovering it. My old HDD was fine on my 60Gb and yet everything on it was lost because the console fried.

side note, 6 months later I followed some internet guide and reflowed my PS3's mobo. got another couple months out of it. long enough to back up most of my stuff which I loaded up on my new slim when I got it. So I'm not as sore about it anymore, but still. lame Sony, uber lame.

Last edited by gumbi on 1/21/2010 11:27:31 AM

3 up, 0 down

coverton341
Wednesday, January 20, 2010 @ 10:24:01 PM
Reply

I only have one thing to say about listening to consumers so Sony hear this well:

START BUYING BACK SOME OF THOSE DAMNED FRANCHISES THAT WERE ONCE PLAYSTATION EXCLUSIVES!!!

That is all.

21 up, 0 down

sunspider13
Thursday, January 21, 2010 @ 12:03:07 AM

My thoughts exactly.

4 up, 0 down

WorldEndsWithMe
Thursday, January 21, 2010 @ 1:12:02 PM

Damn straight, preach!

2 up, 0 down

Kangasfwa
Wednesday, January 20, 2010 @ 10:33:25 PM
Reply

"And we are firm believers in listening to the PlayStation fanbase."

Then where the hell is my backwords-compatibility? There was an article months ago pointing to Sony making it possible (the article was about a patent filed by Sony). Is Sony finally going to release BC when the PS2 is finally laid to rest?

7 up, 0 down

Oyashiro
Thursday, January 21, 2010 @ 2:35:47 AM

Oh they did listen to the fan base on that. Remember when everyone was clamoring for a price drop? Remember how they dropped the price by about $100 when they removed BC completely?

4 up, 0 down

The X Factor 9
Wednesday, January 20, 2010 @ 10:40:53 PM
Reply

Could we please put some PS2 games up on the PlayStation Network? Seriously...
Maybe I'm nuts, but I'm sure plenty of people would buy hard to find games like Ico, Shadow of the Collosus, Metal Gear Solid 3: Subsistence, Okami, etc...
Maybe I'm the only that likes to buy downloadable games sometimes. I have purchased Jade Empire, Ninja Gaiden Black, and Splinter Cell: Chaos Theory off of Xbox Live.
Sony ought to leverage its entire library of games. Put up hard to find games that people cherish.
Also, put up PS3 games too...Burnout Paradise and SOCOM are up. Why not add some more games? Its not like having the games on the Network is going to hurt anyone...

6 up, 1 down

SnipeySnake
Wednesday, January 20, 2010 @ 10:49:24 PM

I agree, there were a ton of ps2 games i missed and would like to try.

2 up, 0 down

WorldEndsWithMe
Wednesday, January 20, 2010 @ 10:41:32 PM
Reply

That all sounds good, I'm going to need a new hard drive very soon. Anyone have any cost-efficient suggestions for me?

0 up, 0 down

TubbyUrchin
Wednesday, January 20, 2010 @ 10:50:01 PM

http://www.amazon.com/Western-Digital-Scorpio-Drive-WD5000BEVT/dp/B001JSSDGU

Google is your friend :D

3 up, 0 down

Karosso
Wednesday, January 20, 2010 @ 10:50:40 PM

You could get a 320GB HD for $65 from NewEgg.com, no tax and free shipping...
I buy all my PC parts from there and also some games.

3 up, 0 down

WorldEndsWithMe
Wednesday, January 20, 2010 @ 11:38:30 PM

Thanks for the hookups, I've never changed it, so the only thing I know about it is it takes a laptop HDD, not what's compatible and stuff.

0 up, 0 down

coverton341
Wednesday, January 20, 2010 @ 11:49:07 PM

You need a 2.5" SATA HDD that is about all you need to know and that you can find them on tigerdirect as well. NewEgg and Amazon are also viable options as stated above.

1 up, 0 down

lMephisto
Thursday, January 21, 2010 @ 8:48:32 AM

2.5" SATAII and 5400RPM.

Faster (7200 RPM)HDDs do work but the Ps3 wasn't designed to take advantage of them, so you're paying more for speed you won't be really using.

Also, I heard that the Ps3 can't take more than 500GB... anyone can confirm?

1 up, 0 down

coverton341
Thursday, January 21, 2010 @ 11:47:18 AM

The PS3 uses the FAT32 file system which I believe has a 2TB limit so theoretically that is the cap. I have heard everything from 250GB to 350GB to 750GB and a 1TB drive but seeing as how the file system actually dictates the amount of memory I am going with the 2TB thought

0 up, 0 down

Silent_J
Thursday, January 21, 2010 @ 12:19:20 PM

remember to back your ps3 files up or else everything is gonna be gone.After I backed mines up and install the HDD nothing was happening so what I had to do is download the current Firmware Update from sony onto a usb drive and reinstall that on the new hdd.

Last edited by Silent_J on 1/21/2010 12:20:17 PM

0 up, 0 down

WorldEndsWithMe
Thursday, January 21, 2010 @ 1:13:20 PM

There's a forum sticky on swapping hard drives here at PSXE, I'll probably be using the tips there to make sure I get everything properly backed up. Thanks again for the info homies.

0 up, 0 down

TubbyUrchin
Wednesday, January 20, 2010 @ 10:47:32 PM
Reply

I have an PS3 as well as an Xbox 360, and everyone says the Xbox Live is so much better. I may be just a dumb 15 year old who's spent a lot of his life gaming, but I can't find that many differences. The one complaint about the PSN, the ONE complaint, is cross game chat. My Xbox can do "Party Chat" so why can't the PS3? The playstation can run text chat in the background, why not voice too? Maybe Highlander can give some insight on this =/

OH, and how about that Video Service in Canada? That would be nice >:(

5 up, 0 down

geovanwitdakick
Wednesday, January 20, 2010 @ 10:52:24 PM
Reply

I'll try World, I'll learn sooner or later. & the second most-common complaint I believe is in-game soundtrack. But I don't find that neccessary as well. But if Sony really does want the PS3 to be all people need besides their TV in the living room, they`ll need to add that. Cross-game chat would be nice, although not necessary. That's what the phone is for :).

0 up, 0 down

gungrave
Wednesday, January 20, 2010 @ 11:28:26 PM
Reply

Just fix the browser...every once in a while my system will freeze while i'm checking out my gaming news sites.....so irritating, however I they do allow you to submit a report if you're system shuts off improperly and it only takes about 3 seconds....guess they are listening.

Oh....and keep vs13 exclusive. I don't like that a huge chunk of ff13 was cut out due to Microsoft's weak dvd 9 format. Thank you

8 up, 0 down

Fane1024
Monday, January 25, 2010 @ 1:19:33 AM

I shudder to think how many of those crash reports they get every day thanks to the browser.

0 up, 0 down

Robochic
Wednesday, January 20, 2010 @ 11:40:48 PM
Reply

Only complaint I have is the browser it's crappy. Either than that Sony is doing a great job listening to the fans!

@ world bigger HD means HAPPY U! I have plenty of space got a Western Digital (forget the model i know it's in the forums though) 320gig.

2 up, 0 down

WorldEndsWithMe
Wednesday, January 20, 2010 @ 11:59:16 PM

Yeah I might go for that one, should hold me over a long time and I don't have a ton of cash but when I do have it I prefer to spend it on games, that's why I still don't have a DS3. But I'm quickly running out of space on my 80gig and the games they are acomin.

0 up, 0 down

sonic1899
Wednesday, January 20, 2010 @ 11:43:01 PM
Reply

how about some new avatars? did sony REALLY think someone would put a button as an avatar? the new lbp avatars are a good start, but keep going at it! i'm sick of seeing over 3 black cats on my friends list

2 up, 0 down

___________
Thursday, January 21, 2010 @ 12:16:57 AM
Reply

how about reducing PSP game prices?
im sorry but NO! psp game is worth 60 bucks not one, not even GOW CoO or syphon filter logans shadow.
i mean come on, seriously as if im not paying enough for games as it is.
i would buy allot more games for my psp if they were 40 bucks or less apposed to 60.
especially since they barley last 6 hours, i dont know about you but i find it hard to justify 10 bucks for 1 hour of entertainment no matter how good or fun it is.
no wonder piracy on the psp is so popular.

2 up, 0 down

Snaaaake
Thursday, January 21, 2010 @ 5:03:55 AM
Reply

Ok Sony, now I got a question:

If you give PS3 the feature to connect 7 controllers at a time, THEN WHAT'S THE POINT OF IT WHEN THERE'S HARDLY ANY GAME THAT'S CAPABLE OF PLAYING 7 PLAYERS OFFLINE?!?!?!?!?!??!?

Aside from sports game, THAT'S ALL!!

1 up, 0 down

___________
Thursday, January 21, 2010 @ 5:56:54 AM

AMEN!
ive been asking that question since the day i bought my ps3.
it infuriates me that almost every 360 exclusive supports drop in co-op and very few ps3 exclusives do.
and the ones that do is only split screen instead of normal.
i wish more games would adopt the tech in Indiana Jones Lego 2.
have it a single screen, than have the screen split if the 2 players reach a certain distance apart.
army of two the 40th day would be a million times better if it had that tech.
thats it, from now on i declare it illegal for any ps3 game to come out and not support local co-op. and not only that it must also use the tech found in Indiana jones 2.
refusal to abide by this new law will result in the penalty of death!

0 up, 0 down

Snaaaake
Thursday, January 21, 2010 @ 6:42:11 AM

Online is the culprit behind the lack of offline games.

Among the EVERYTHING PS3 does, "It only does family togetherness" doesn't seem to be true.

1 up, 0 down

JackC8
Thursday, January 21, 2010 @ 7:17:10 AM
Reply

I think the reason the PS3's hard drive continues to get bigger is for movies, TV shows and the like - not digital distribution of games.

If Sony wants to listen to its customers, please give us a release date schedule for upcoming titles. I realize release dates may change occasionally, but a reasonable estimate of the intended release dates, along with reasons for changes, would be very much appreciated. I'm really, really sick of all this extremely vague stuff and being left to listen to a dozen internet rumors. Just tell us Sony!

1 up, 0 down

Richy
Thursday, January 21, 2010 @ 9:13:48 AM
Reply

hello ...

yes, that will be great SONY listen to your fans ;) ...

i would like a confirmation of SSD support, more Multimedia files or package support, video & music streaming services to Mauritius (all countries would be great), PSN accounts for MU & support for paypal or my credit card, a 1 time transfer of account settings / saves & trophies to another one (in case i can have a MU PSN & would like to tfr my settings hehe...)

I really want that other countries option so badly that if i had the money, i would build the server, pay for SAFE connexion & allow SONY to use it free for the Indian Ocean Zone ....

cheers!

Last edited by Richy on 1/21/2010 9:14:30 AM

0 up, 0 down

maxpontiac
Thursday, January 21, 2010 @ 10:25:14 AM
Reply

What this loyal PS3 fan wants..

- A chat feature. Yes, I will pay for it if I must.

- The entire PS2 library on the PSN Store. Yes, I will buy my favorite games from the past.

- The ability to back everything up. Do not allow devs and publishers to lock content. Any of it.

Outside of that. I am very happy with the system.

2 up, 0 down

vicious54
Thursday, January 21, 2010 @ 10:48:04 AM
Reply

Sometimes it is not a great thing listening to your customers, some people really just like to complain and keep asking for more. People can say they will pay for things but in most cases they don't; they will find something else to complain about.

2 up, 0 down

BikerSaint
Thursday, January 21, 2010 @ 11:32:05 AM
Reply

I agree with maxpontiac, especially on stopping the "Locks" on any game.
When I had to swap out my 60BG due to the disc drive going, I lost a bunch of game saves.

And I was especially super mad about having to lose my Rag Doll Fung Fu game & all of my Mafia 1 saves that I just gotten through.

2 up, 0 down

maxpontiac
Thursday, January 21, 2010 @ 12:31:17 PM

Indeed sir. I lost my Killzone 2 save when I upgraded to a Slim.

1 up, 0 down

Hawkeye
Thursday, January 21, 2010 @ 12:29:22 PM
Reply

What if Sony provided some space on the PSN for people to backup their saved files? Perhaps a lot of this talk will be answered when Sony fully reveals the premium PSN package they are looking to introduce?

0 up, 0 down

LittleBigMidget
Thursday, January 21, 2010 @ 5:19:19 PM
Reply

I really wish they'd lower the price of PSP games. I loves mah Go. And why do you guys want cross-game chat so much? Talk to your friends before you play a game. And if you forget to say something, just message him. Oh and, my friend sent me a picture on PSn of a guy purchasing MGS2 from the PStore. I wasn't photoshopped either.

0 up, 0 down

Jed
Thursday, January 21, 2010 @ 8:33:19 PM
Reply

John, I think SONY lied to you.

0 up, 0 down

abarel
Saturday, January 23, 2010 @ 4:48:43 PM
Reply

Yeah, Sony's listening. That's why my ps3 died immediately after installing their mandatory 3.15 update. It was working seconds prior and now it doesn't read any discs. I don't buy that crap about disc drive failure because it was working literally seconds prior. If they were truly listening to fans they would admit they did something to ruin my system and do something to fix it that doesn't cost me 150 bucks.

0 up, 0 down

DeathOfChaos
Sunday, January 24, 2010 @ 6:16:53 PM
Reply

I would like to say one of the thin gs that would make me most happy would be to make HD MKV video files to work along with their subtitles files when they come with it. I'm an anime/foreign movie viewer, and the MKV format is a perfect format for videos that are of high quality and need subtitles. It would just be so much better and much easier for their to be more compatability with more video and audio formats for everyone that I know of. It's not too much of a problem, but to be able to watch a movie or something in MKV format from the HDD with it's ability to have true HD video and true surround sound audio, it would be perfect...except for Bluray, not much gets better than actually having the movie on a Bluray (Advent Children Complete being a prime example)

1 up, 0 down

clue
Sunday, January 24, 2010 @ 11:18:39 PM
Reply

there's 3 thing i want to see on my ps3

1) i want my unit to remember the wep codes to all the wireless routers i visit like my psp does. i hate having to re-enter the codes every time i travell with my unit.

2) i want to be able to play my own music while i am playing a game (al a xbox style)

3) i want mouse and keyboard support in all fps video games not just for the browser.

1 up, 0 down

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