Sony Provides PS3 Error Update
We have an update from Sony concerning the issues that affected many PlayStation 3 machines yesterday.
We've already told you everything we know and in all honesty, the update over at the PlayStation Blog doesn't really add much in the way of info and details. Senior Director of Corporate Communications & Social Media Patrick Seybold says they've pinned down the issue and although we knew it was the internal clock, it's good to have the official reply. The post includes all the complaints we've heard thus far, which means they have all the relevant information now and could result in a fix "within the next 24 hours." In the meantime, they're simply advising you not to use your PS3, "as doing so may result in errors in some functionality, such as recording obtained Trophies, and not being able to restore certain data." And as we've said several times, this error shouldn't have any long-term or permanent effects; your save data, downloaded content, Trophies, and any other data adversely affected by the bug should come back when it's all over.
There is the possibility it all reverts back to normal when the clock switches again but if not, they'll have to provide us with a firmware update. Keep checking the Blog and PSXE for more updates.
3/1/2010 12:21:52 PM Ben Dutka
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Comments (203 posts)
Oyashiro
Monday, March 01, 2010 @ 3:36:55 PM
xnonsuchx
Monday, March 01, 2010 @ 3:49:21 PM
REAPER_956
Monday, March 01, 2010 @ 3:52:41 PM
Nynja
Monday, March 01, 2010 @ 4:18:00 PM
Hopefully not, but no one can give a firm confirmation if any data will be lost. Find out your GMT time (East Coast is -5) subtract that from mid-night. We may all find out what happens by then.
For me that'll be around 7:00 PM EST. If I'm not posting any further on here, that means my PS3 is working again. If I'm back, then it's still broke.
xnonsuchx
Monday, March 01, 2010 @ 5:20:10 PM
Highlander
Monday, March 01, 2010 @ 5:36:49 PM
Nynja
Monday, March 01, 2010 @ 6:02:10 PM
Good news? We're back up.
Bad news? Any games you played yesterday may have erased you trophies.
I just lost all trophies from Dragon Age, MW2, Ninja Gaiden Sigma, White Knight Chronicles.
Trying to see if I can get them back.
******************
WhoooHooo! Just popped in the game and they're back on my list!!!
Last edited by Nynja on 3/1/2010 6:09:33 PM
Nynja
Monday, March 01, 2010 @ 6:11:45 PM
Nynja
Monday, March 01, 2010 @ 6:27:26 PM
Luckily that is only 1 bronze trophy that I think I can do again with a second play through... maybe. Makes me angry, but losing 1 trophy is acceptable.
SvenMD
Monday, March 01, 2010 @ 12:41:38 PM
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"Luckily" I was on call for 24 hours yesterday and missed all the shinanigans or else I would probably be hella-pissed to lose a Sunday of gaming.
So now after reading everything I just decided not to even turn my PS3 on until this thing is cleared up.....which I hope is freakin' SOON.
But people need to stop blaiming Sony. It's not like they saw this coming or planned it...but they should be working around the clock to fix it.
Nynja
Monday, March 01, 2010 @ 12:51:32 PM
I'm sure we are all certain this was not intentional, but Sony is responsible for not catching the problem before it occurred.
I work in the QA department of a software developing company. Testing our product against leap year is on our list of manual and automated tests. If a bug makes it out to the general public, our company does not shy away from who is at fault - it is very clear who did not do their jobs - our department. Granted some issues will slip through, but we don't say it wasn't our fault. We learn from the experience and make sure to be more creative in our tests.
NoSmokingBandit
Monday, March 01, 2010 @ 1:16:57 PM
Im not upset with Sony, but it is their fault. Shit happens and it was an honest mistake. It seems like they are working pretty hard on fixing it ASAP, so its not that big of a deal.
Lemon_Saint
Monday, March 01, 2010 @ 1:20:58 PM
"No way ... Sony would never do this to us"
Think about it gang. Sony releases the fat system years ago. Then they release the Slim model. A bug appears yesterday that affects ONLY the fat systems ... the slim models are totally unaffected. That means that Sony had prior knowledge of this bug in the OS, fixed it for the new Slim models, and kept mum about the issue to the early adopters.
Why would they do this? Certainly, it wasn't intentional to lockout a portion of their installed user base. I think they just didn't know how to address the issue, and decided on a "wait-and-see" approach to the situation.
It probably will be fixed ... but really, my faith in corporate America's interests in the satisfaction of their clients went south years ago. I come from an old camp of thinking ... you purchase something now, twenty years from now it should still work...
.. not so. Not anymore.
Jawknee
Monday, March 01, 2010 @ 1:26:57 PM
Nynja
Monday, March 01, 2010 @ 2:02:46 PM
Not being able to play my PS3 for 24 hours is not the concern - at least not my concern. What does concern me is the possible data loss. Being that I am on my 3rd PS3, I have already lost hundreds of hours of game save data and irreplaceable photos and videos.
I don't necessarily agree with people who are going after Sony with pitchforks in hand, but I can see their frustration with people out there who are so blind by fanboyism they can't see their faults. Love is blind. I like Sony products, but I acknowledge they have issues. I hate Microsoft, but I acknowledge they have useful, if not good, products.
Mistakes happen. Bugs slip through. I understand that. What I don't like is people saying "it's not Sony's fault". People need to stop taking blame away from where it's due. Sony screwed up. Simple. Sony can fix it. Simple. By no means is this -not- Sony's problem.
Sony is fully aware that this needs to be resolved quickly and have it swept under the carpet before it begins to effect their bottom line.
***EDIT***
Okay, I just read Lemon's post. Interesting conspiracy theory, but very unlikely. My reply to you may be unwarranted. Sorry.
Last edited by Nynja on 3/1/2010 2:04:37 PM
Naztycuts
Monday, March 01, 2010 @ 2:06:45 PM
NoSmokingBandit
Monday, March 01, 2010 @ 3:16:25 PM
The Slims and Fats have different firmwares, probably developed by two separate teams who share code repositories. The Fat team probably missed something that only affects the hardware the Fats have, and that fix wouldnt have been shared because the Slim team wouldnt bother looking at stacks for hardware only the Fat has.
Highlander
Monday, March 01, 2010 @ 4:54:41 PM
It means no such thing. The real time clock is hardware not software. If there is a problem in the RTC used in the Phat models it can be fixed by firmware. However, that absolutely does not indicate that Sony had any prior knowledge of this. In fact, the fact that the RTC has an issue and they did not fix it in firmware already indicates that they had no idea that this was about to be an issue.
The RTC used is probably an off the shelf device, the same as it is in virtually every other computer system that uses a RTC. IBM had a problem with RTCs in their PCs years and years back (pre 2k) that did something similar to their PCs then.
But the thing that you and everyone else needs to understand is that the fault probably doesn't lay in the firmware it's in the RTC hardware.
Last edited by Highlander on 3/1/2010 4:57:16 PM
Deleted User
Monday, March 01, 2010 @ 12:46:19 PM
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phantomMenace
Monday, March 01, 2010 @ 1:08:00 PM
Darwin1967
Monday, March 01, 2010 @ 12:53:12 PM
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WolfCrimson
Monday, March 01, 2010 @ 3:25:12 PM
Zemus101
Monday, March 01, 2010 @ 12:55:02 PM
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inkme101
Monday, March 01, 2010 @ 12:58:17 PM
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why you ask?
ill tell you why!
just bought a like new 60 gig from a guy on craigslist for 100 bux because it went down on him yesterday.
brought it home set it up and bam! (8001050F)error. SCORE!!!!!!
so by tomorrow ill have my slim and my bc 60 will be up and running
i know i know< i could have told the guy what the problem was but how does that benefit me?
after all he was the one that rushed it onto craigslist! right?
Last edited by inkme101 on 3/1/2010 1:00:10 PM
Nynja
Monday, March 01, 2010 @ 1:02:52 PM
darxed
Monday, March 01, 2010 @ 1:26:33 PM
Jawknee
Monday, March 01, 2010 @ 1:28:31 PM
Shams
Monday, March 01, 2010 @ 4:26:20 PM
WorldEndsWithMe
Monday, March 01, 2010 @ 5:28:10 PM
Highlander
Monday, March 01, 2010 @ 4:58:24 PM
WorldEndsWithMe
Monday, March 01, 2010 @ 5:29:44 PM
BikerSaint
Monday, March 01, 2010 @ 6:36:24 PM
JcBball717
Monday, March 01, 2010 @ 1:13:30 PM
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Superman915
Monday, March 01, 2010 @ 1:40:05 PM
Reply
WolfCrimson
Monday, March 01, 2010 @ 3:28:42 PM
rossinator_99
Monday, March 01, 2010 @ 1:40:58 PM
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JohnnyGold
Monday, March 01, 2010 @ 1:47:35 PM
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Lex Luthor
Monday, March 01, 2010 @ 1:55:26 PM
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Yeah, I noticed the problem as well, but I thought it had something to do with my PS3 running out of space in the HDD (I only have 15 GB left out of 79 GB)....
Anyway, hope this get fixed ASAP because this bug facked up my Silent Hill Homecoming Save States....
Jawknee
Monday, March 01, 2010 @ 1:57:16 PM
Lex Luthor
Monday, March 01, 2010 @ 2:05:03 PM
Highlander
Monday, March 01, 2010 @ 6:38:12 PM
___________
Tuesday, March 02, 2010 @ 1:51:08 AM
Naztycuts
Monday, March 01, 2010 @ 2:56:13 PM
WolfCrimson
Monday, March 01, 2010 @ 3:30:53 PM
Shams
Monday, March 01, 2010 @ 4:16:26 PM
Last edited by Shams on 3/1/2010 4:17:53 PM
Nynja
Monday, March 01, 2010 @ 11:42:37 PM
BTNwarrior
Monday, March 01, 2010 @ 2:03:52 PM
Reply
solidsnakins
Monday, March 01, 2010 @ 2:12:33 PM
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sonic1899
Monday, March 01, 2010 @ 3:12:45 PM
Nynja
Monday, March 01, 2010 @ 4:10:15 PM
Why are you trying to convince someone that the 360 is 'garbage' when they clearly stated they are going to a friends place to access one?
Obviously this person owns a PS3, not a 360 and is enjoying the fruits of someone else's garden.
As one may say to their gaurd dogs. Down Boy! Sit! Relax man, he never once stated anything that should make you feel the need to defend the PS3.
FullmetalX10
Monday, March 01, 2010 @ 2:44:24 PM
FullmetalX10
Monday, March 01, 2010 @ 2:51:54 PM
rogers71
Monday, March 01, 2010 @ 3:16:23 PM
rogergent
Monday, March 01, 2010 @ 2:20:38 PM
Reply
Unless the internal bios clock fixes itself which i really hope happens.
Nothing short of removing the bios battery or flashing will fix this problem so no this will not be fixed in 24 hours if the internal clock does not right itself.
If for some reason it does not we will all be sending them back for repair something which Sony can ill afford.
Last edited by rogergent on 3/1/2010 2:24:57 PM
JPBooch
Monday, March 01, 2010 @ 2:30:37 PM
Nynja
Monday, March 01, 2010 @ 4:02:02 PM
In laymen terms; As of now the internal clock is trying to tell the PS3 to use a date it hasn't been programmed for. So program the OS to accept the date. It's not a fix, but it's a adequate band-aid.
Cavan
Monday, March 01, 2010 @ 3:36:04 PM
rogers71
Monday, March 01, 2010 @ 3:38:36 PM
I believe some of the early posts hit the nail on the head. The ps3 had a meltdown due to an error in the code that has to due with leap year (or in this case, lack thereof).
@Cavan..The only way to update will be to download the update via PC onto a flash drive.
Last edited by rogers71 on 3/1/2010 3:40:39 PM
WolfCrimson
Monday, March 01, 2010 @ 3:45:40 PM
Nynja
Monday, March 01, 2010 @ 4:14:45 PM
Cavan
Monday, March 01, 2010 @ 5:53:37 PM
sonic1899
Monday, March 01, 2010 @ 2:39:53 PM
Reply
Last edited by sonic1899 on 3/1/2010 2:40:23 PM
NonProphet
Monday, March 01, 2010 @ 2:44:21 PM
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FullmetalX10
Monday, March 01, 2010 @ 2:47:05 PM
Reply
Zemus101
Monday, March 01, 2010 @ 3:31:39 PM
WorldEndsWithMe
Monday, March 01, 2010 @ 5:39:24 PM
THE NTMIDTR
Monday, March 01, 2010 @ 3:01:27 PM
Reply
rogers71
Monday, March 01, 2010 @ 3:45:38 PM
JPBooch
Monday, March 01, 2010 @ 3:53:09 PM
THE NTMIDTR
Monday, March 01, 2010 @ 9:03:05 PM
Arvis
Monday, March 01, 2010 @ 3:18:33 PM
WolfCrimson
Monday, March 01, 2010 @ 3:37:58 PM
Scarecrow
Monday, March 01, 2010 @ 3:38:58 PM
Highlander
Monday, March 01, 2010 @ 6:35:30 PM
Fane1024
Monday, March 01, 2010 @ 6:49:55 PM
BeezleDrop
Monday, March 01, 2010 @ 3:05:35 PM
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whooka
Monday, March 01, 2010 @ 3:18:20 PM
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Arguably the inextricable link between the games and the PSN is not always a good thing.
Also, if Sony can brick a PS3 with a firmware update (I had that happen to me once way back when) hopefully they can fix it with one.
firehahahahaha
Monday, March 01, 2010 @ 3:28:26 PM
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Nynja
Monday, March 01, 2010 @ 4:06:07 PM
Lotusflow3r
Monday, March 01, 2010 @ 3:33:34 PM
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JDC80
Monday, March 01, 2010 @ 4:03:31 PM
And I would remind the 360 friendly press that their beloved console is still suffering from error and burning out issues.
Mr Bitey
Monday, March 01, 2010 @ 4:24:16 PM
FlyingKickPunch
Monday, March 01, 2010 @ 3:37:22 PM
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dont attempt to play a game with trophies, as it will delete the trophy data. luckily i didnt try more than one game, lol. also, all my downloaded psn games have no owner.
that www.us.playstation.com/dearplaystation thing was pretty weird too huh?
it said something like
"enable flash and/or javascript and stop wasting my time"
man last night was scary....
Last edited by FlyingKickPunch on 3/1/2010 3:39:15 PM
Superman915
Monday, March 01, 2010 @ 3:45:06 PM
Superman915
Monday, March 01, 2010 @ 3:51:48 PM
Nynja
Monday, March 01, 2010 @ 4:03:11 PM
rogers71
Monday, March 01, 2010 @ 4:03:45 PM
Nynja
Monday, March 01, 2010 @ 4:31:21 PM
rogers71
Monday, March 01, 2010 @ 7:03:23 PM
FlyingKickPunch
Monday, March 01, 2010 @ 3:49:57 PM
Reply
KingRed
Monday, March 01, 2010 @ 5:59:49 PM
REAPER_956
Monday, March 01, 2010 @ 3:54:14 PM
Reply
darxed
Monday, March 01, 2010 @ 4:24:47 PM
Nynja
Monday, March 01, 2010 @ 4:14:58 PM
Gone
Monday, March 01, 2010 @ 4:26:22 PM
Is that "John Shepard" behind you.
Ben can you give us the story on "John Shepard"?
Is he a real person, because he has never posted a comment in the two years that I have been on this site.
rogers71
Monday, March 01, 2010 @ 4:36:24 PM
BikerSaint
Monday, March 01, 2010 @ 7:11:59 PM
Once upon a midnight, all dark, dank, and dreary....there lived a lil puppy named Demon Dog that was Bipolar & carried an attitute.....
(holds up flashlight to Demon Dog/White Fangs cute lil face) see avatar
OWWW, OK, OK, OK!!!!
(Now whispering: Demon Dog...er...I mean....aks White Fang....says I better stop with his bio right now before he chomps down some more rivet holes the rest of the way up my ankles).
*BAD PUPPY, BACK, BACK, BACK TO HADES, I SAY*
*Good, now SIT*
Please excuse me if I don't finish the rest of the story, I've got to run now......
(goes to get extra necklaces of garlic cloves, more Holy water, wooden stakes, a 10 foot cross, and 100 extra machine gun belts of 50-caliber, silver-tipped, uranium-enriched hollow-points).
Last edited by BikerSaint on 3/1/2010 7:14:26 PM
McLovin519
Monday, March 01, 2010 @ 4:10:19 PM
Reply
NoSmokingBandit
Monday, March 01, 2010 @ 4:31:52 PM
Grown_Gamer
Monday, March 01, 2010 @ 4:16:25 PM
Reply
rogers71
Monday, March 01, 2010 @ 4:34:36 PM
Zemus101
Monday, March 01, 2010 @ 5:18:54 PM
NoSmokingBandit
Monday, March 01, 2010 @ 5:34:21 PM
Grown_Gamer
Monday, March 01, 2010 @ 4:40:53 PM
Reply
Highlander
Monday, March 01, 2010 @ 4:59:33 PM
WorldEndsWithMe
Monday, March 01, 2010 @ 5:49:18 PM
Superman915
Monday, March 01, 2010 @ 5:05:47 PM
Reply
Zemus101
Monday, March 01, 2010 @ 5:19:57 PM
Grown_Gamer
Monday, March 01, 2010 @ 5:08:52 PM
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Highlander
Monday, March 01, 2010 @ 5:37:44 PM
Darwin1967
Monday, March 01, 2010 @ 5:37:46 PM
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piratedrunk
Monday, March 01, 2010 @ 5:49:26 PM
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bridgera
Monday, March 01, 2010 @ 5:54:23 PM
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LMAO, well I guess that was true, since the problem only lasted 24 hours, I guess they did have a fix "within the next 24 hours" as the fake Feb 29th 2010 passed.
It appears this glitch only occurs on even numbered years that don't have a leap year, which means Sony has another 4 years before they have to fix the problem....
... or 4 years from now they just let the same thing happen and offer a fix within 24 hours lol.
FlyingKickPunch
Monday, March 01, 2010 @ 5:56:41 PM
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sunspider13
Monday, March 01, 2010 @ 5:57:31 PM
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Before I found out about this whole calender thing, I was playing Borderlands online with friends. Got booted off the network, figured there was a problem so I continued to play single-player. After getting off I put in Darksiders (waiting for GoW is killing me), but it wouldn't play. Looked at my trophies and found my trophies for DarkS gone.
Long story short, sycnd the date via the internet and sycnd my trophies and everything is good. Party on.
WorldEndsWithMe
Monday, March 01, 2010 @ 5:58:05 PM
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Clamedeus
Monday, March 01, 2010 @ 6:01:22 PM
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I thought it was only happening to me. that's why i did it, and after i tried everything else it seemed like the best thing to do.
But i didn't know it was a widespread thing. And hours later i found out Sony announced that people are getting it.
Well, Atleast I'll have a good time redoing everything. On some of the game's i have i think i messed up on some of the stuff so now i'll be able to restart on it.
Highlander
Monday, March 01, 2010 @ 6:10:48 PM
NoSmokingBandit
Monday, March 01, 2010 @ 6:18:53 PM
Reply
As a big shock to all of us, the world did not a'splode without our ps3s on for a few hours.
Highlander
Monday, March 01, 2010 @ 6:31:51 PM
WorldEndsWithMe
Monday, March 01, 2010 @ 6:34:46 PM
Superman915
Monday, March 01, 2010 @ 6:41:03 PM
NoSmokingBandit
Monday, March 01, 2010 @ 7:05:09 PM
G8GTdriver
Monday, March 01, 2010 @ 6:21:03 PM
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Clamedeus
Monday, March 01, 2010 @ 6:23:16 PM
Superman915
Monday, March 01, 2010 @ 6:37:50 PM
whooka
Monday, March 01, 2010 @ 6:27:10 PM
Reply
Install this update to resolve issues caused by revised daylight saving time and time zone laws in several countries. This update enables your computer to automatically adjust the computer clock on the correct date in 2010. After you install this item, you may have to restart your computer.
whooka
Monday, March 01, 2010 @ 6:28:01 PM
Highlander
Monday, March 01, 2010 @ 6:40:34 PM
Reply
WorldEndsWithMe
Monday, March 01, 2010 @ 6:47:01 PM
camaro300zx
Monday, March 01, 2010 @ 6:51:13 PM
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Grown_Gamer
Monday, March 01, 2010 @ 6:52:28 PM
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sha4dowknight05
Monday, March 01, 2010 @ 6:53:02 PM
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Highlander
Monday, March 01, 2010 @ 6:54:21 PM
Deleted User
Monday, March 01, 2010 @ 6:59:32 PM
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Charger7302
Monday, March 01, 2010 @ 7:07:15 PM
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"Part of me wants to say 'neener neener', but I won't; we've had our troubles too. I'm sure things will be fixed soon. Patience!"
Trixie360, Xbox Live social lead and community manager at Microsoft
link: http://g4tv.com/thefeed/blog/post/702896/Video-Game-Industry-Reacts-To-Worldwide-PlayStation-3-Glitch-.html
Last edited by Charger7302 on 3/1/2010 7:09:16 PM
WorldEndsWithMe
Monday, March 01, 2010 @ 7:13:05 PM
WorldEndsWithMe
Monday, March 01, 2010 @ 7:12:04 PM
Reply
Charger7302
Monday, March 01, 2010 @ 7:23:35 PM
BikerSaint
Monday, March 01, 2010 @ 8:18:25 PM
Reply
So now that our short trial separation is finally behind us, she's purring right along once again to the rhythm of my fingers as they stroke that sensual controller of hers.
I did have to diddle around with her skeletal structure a bit though, but I only found that she had come down with a couple of irritating, though minor, quirks, resulting symptoms apparently due to that 24 hour bug bite she received I suppose.
All of her major organs, including her trophies, games, & saves were fully functional, and still had an excellent heat-beat.
But a few of her other vitals were slightly elevated.
Her biological clock was off a bit, her EKG was reading 4/1/2010 4:13AM(should have been 3/1/2010, at the time of 8:17PM) but her time's arrhythmia was probably just due to all that prior non-rem sleep now catching up with her over-clocked system.
Also I had to also go & strip her body bare of her old original plain-Jane frumpy-housecoat looking PS3 theme.
Now she looks simply stunning after coaxing her back into her more form-fitted & sexier KZ2 outfit once again.
(So, in my best Honeymooner's voice).....
"Baby, you're the greatest"
Last edited by BikerSaint on 3/1/2010 8:21:29 PM
rogers71
Monday, March 01, 2010 @ 8:28:24 PM
BikerSaint
Monday, March 01, 2010 @ 8:28:47 PM
Reply
BikerSaint
Monday, March 01, 2010 @ 8:33:12 PM
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rogers71
Monday, March 01, 2010 @ 10:03:09 PM
Robochic
Monday, March 01, 2010 @ 11:10:20 PM
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I don't blame Sony Sh*t happens I have been a happy launched console customer from the beginning I would be more ticked if they were like another so called company where the failure rate is ridiclous and they try hiding the issue but Sony came right out and said they would get it fixed in a timely manner they could of just ignored and told customers to deal with it and not give us updates or a reasoning behind the issue, so before you start pointing fingers just be thankful you have a Company that cares about their customers and have a reliable console having one issue once in a blue moon I would rather have, having issues all the time where you are constantly taking u'er console in for repairs on a regular basis I defently do not want, so i applaud sony for getting the issue resolved in a timly manner and not dancing around the issue like other companies I won't mention.
___________
Tuesday, March 02, 2010 @ 1:55:27 AM
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now only if i could find all my saved data back, i was almost finished on burnout paradise, turok, dmc4, unreal tournament 3, midnight club LA.
so close to reaching the penicle, but so far.
and my bloody external HDD went belly up on me too, actually come to think of it i better do another back up.

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Nynja
Reply
Monday, March 01, 2010 @ 12:38:42 PM
It was a date issue with leap year hard programmed to be 2010 and every 4 years after. I think Sony has 2 ways of fixing this;
1. Major recall - which probably won't happen
2. Firmware update to handle leap year every 2 years