Does GameStop Promote Microsoft Over Sony?
Microsoft is into giving gifts. Just ask anyone who goes to any trade shows or anyone who has worked for a GameStop or EB in the past decade or so. I was working at an EB when the first Xbox launched and to help promote it, Microsoft reps handed a ton of goodies to EB managers and assistant managers at the annual company meeting. Just recently, when I was down to GameStop, the employees were talking about their upcoming meeting in July, and they all fully expect to get preferential treatment from the big M$.
Now, I also distinctly recall our assistant manager at the time being all psyched about the PS2, and about how much he liked it, and about all his reservations and skepticism concerning Microsoft's new game console. ...then, that meeting happened, he came home with a bag full of free stuff, and his tune changed considerably. That tune also changed in regards to customers, even though that stance switched back again during/after 2001, when certain PS2 gems like Final Fantasy X, Gran Turismo 3, Twisted Metal: Black, Grand Theft Auto III and Metal Gear Solid 2: Sons of Liberty hit. Oh, and if you didn't know, this year at E3, Microsoft was handing out free Xbox 360 Slims to the press...and all this time, Sony never really did much for GameStop/EB employees. They freely admit they get a ton of stuff from MS but they know they can't expect much from Sony.
Look, free stuff is cool. But has anyone noticed that many GameStops do seem to hold more of a Microsoft slant, both in the placement of their products and the attitude of employees? Granted, I would hope most stores aren't like this one, and in fact, I do go to a GameStop location that hires some pretty cool guys. They're really not biased one way or the other; if the game is great, they'll tell you. If it's a personal preference and doesn't jive with the critical reception, they'll tell you that, too. I'm not implying that all GameStops are all about loving Microsoft, but I am suggesting that Microsoft's business tactics have resulted in some artificially created love on the part of the retailer and its employees. Not that there's anything wrong with that in the realm of business, I suppose.
It could just be me. But in terms of how Microsoft and Sony treat GameStop employees, there is indeed a distinct difference based on personal experience. Take from that what you will.
Tags: microsoft, gamestop, ps3, bribing
6/27/2010 10:29:41 PM Ben Dutka
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Comments (148 posts)
Deathstriker
Sunday, June 27, 2010 @ 10:58:44 PM
JMO_INDY
Sunday, June 27, 2010 @ 11:06:24 PM
Toxin
Monday, June 28, 2010 @ 4:37:23 AM
JMO_INDY
Monday, June 28, 2010 @ 7:48:20 AM
So another funny story from Wally World, I once went in looking for the PSN cards as they had just remodeled the entires store right? So I ask the guy behind the cell phone island counter. He then calls for another biscuit to help me. And yes he had that damn 360 neck band on. I then proceeded to ask him and the man simply said, IDk where it is. So I walk around the place trying to find it for 5 minutes, then I see another customer actually getting helped by the same guy who had no idea where the PSN cards were. The other customer was brought to that mimi-aisle I talked about and sure enough BAM! All the gaming accessories you could wave a stick at. I then proceeded over there, and asked the guy why he said he didn't know where my item was but he knew damn and good well where the 360 $%#& was. He then told me flat out. "PlayStation and SONY sucks dude, grow up, PS2 is the only good thing SONY has ever made." I was completely shocked at how much of an ignorant prick this guy was being, I didn't know what to say. So I simply asked him, what is your favorite game, and you know what he said? I bet you can guess, it is a pretty common one. Guessed yet? OK i'll tell you now, he said. Now it is a game every X-Bot should have in their library...SCRIBBLENAUTS :D!!!!! Yeah I laughed pretty damn hard myself. Then I slowly walked away with a grin. Good times in Ol' Wally World.
EddPm6
Monday, June 28, 2010 @ 9:56:22 AM
Deathstriker
Monday, June 28, 2010 @ 10:46:21 AM
IF ANYONE HAS SEEN E3 LAST YEAR
I like to just let them talk then I simply go "BAM!...there it is" lmfao and walk away.
If you have no clue what I'm talking about just youtube "microsoft natal e3 fail".
JMO_INDY
Monday, June 28, 2010 @ 11:14:43 AM
laksh
Monday, June 28, 2010 @ 12:21:55 PM
Deathstriker
Monday, June 28, 2010 @ 2:40:45 PM
PS3 Win's it all.
Hardware, Selection, Service, Performance (online), Freedom. The PS3 doesn't have cross game chat, but that's it.
The 360 is more of a choice then a win. Some people pick it cause of controller layout (which there IS a mod to have a 360 controller on PS3) and some people stick to 360 because of Gear's and Halo (which ALL MY 360 friend's hate Halo, lol)
Deathstriker
Monday, June 28, 2010 @ 2:45:15 PM
I go to Gamestop and see a Kinnct display. No PS Move...and any REAL gamer know's when you take away the controller...your taking away the game.
dachemists
Monday, June 28, 2010 @ 8:41:32 PM
Jian2069
Tuesday, June 29, 2010 @ 4:43:09 PM
Deathstriker
Sunday, June 27, 2010 @ 10:56:10 PM
Reply
DemonNeno
Sunday, June 27, 2010 @ 11:00:24 PM
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Reason? Unsure. I kidded with the guy about it, asking if the PS3 had a RROD. He immediately jumped the Jasper chipset gun on me, telling me how that's the past 360s but now they perform flawlessly. I kinda stared at him and once again asked why the PS3 was off. "Because it's the same game on the Xbox, why run two when you can just play the game on the console that looks better?"
AC2 was the game. Get this. I was at the counter with AC2 for the PS3 and that new(er)Super Mario Bros for the Wii. I tapped my finger on the box and mentioned this is why. "I wanted to give it shot before I bought it, but I guess I won't now." kid tells me "Oh, we'll it's not supposed to look that different, really."
REALLY?! SERIOUSLY?! I was pissed. I left both games there and walked out. I tossed my coin at Best Buy and picked up a spindle of CDRs while I was at it.
I don't like the attitude. That's the problem with people. I'm dropping over $100 in games and I get sh** attitude? This kid had already rung up the AC2.. For PS3. and gives me that answer? Blah, to hell with you homeboy!
HOWEVER! The Gamestop I mostly visit now is located on Harlem Ave in Norridge or Harwood Heights, one of those two (wierd city limits out that way). Dudes are cool, don't give me now console war bullcrap and, most importantly, most the workers will bend over backwards to get your purchase. Well worth my time!
Hezzron
Sunday, June 27, 2010 @ 11:03:06 PM
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Looks as though that "assistant manager" pushed MS when it came to the company line, but the true gamer in him recognized Sony as the superior source for his entertainment of choice. That's what really counts.
Anyways, I'm rarely ever in a GameStop. I've only bought 3 games there. And I'm certainly never in there long enough to get all chatty with the mole-man behind the counter, so I have no idea what they push.
Last edited by Hezzron on 6/27/2010 11:04:23 PM
BikerSaint
Sunday, June 27, 2010 @ 11:09:33 PM
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I have 5 local EB/GS stores within 8 miles of me, & although the closest one has the least amount of MS sponsored fanboys working there,but they all know not to talk bull by upping MS & downing the PS3 to a customer cause I'll butt right in & set the customer right with the real deal, so Sony becomes the BIG DEAL, and the MS becomes a no-deal.
And those other 4 stores are all totally MS'ed up.
All 5 stores DO prominently display posters & games pertaining to MS though, in their storefront windows and right inside their doorway.
Matter of fact the corporate office just made every store change it's games racks layout, making MS's stuff the very first gaming products you see when you walk in.
Even their in-store TV channel goes on & on with about 80% of MS games,10% Ninty, & 10% for Sony.
johnld
Sunday, June 27, 2010 @ 11:33:41 PM
AcHiLLiA
Monday, June 28, 2010 @ 1:18:47 AM
FM23
Sunday, June 27, 2010 @ 11:09:40 PM
Reply
Clamedeus
Monday, June 28, 2010 @ 12:20:27 AM
WorldEndsWithMe
Monday, June 28, 2010 @ 4:27:03 PM
jdt1981
Sunday, June 27, 2010 @ 11:09:43 PM
Reply
johnld
Sunday, June 27, 2010 @ 11:39:05 PM
Dancemachine55
Monday, June 28, 2010 @ 2:46:04 AM
AND being better!?!?! What a load of BULL!!!
These Xbots and MS fanboys are clinging onto anything they can get. Kinect, COD map exclusives and ESPN. Then there's Gears 3, Halo Reach, Forza 4 (which is a joke compared to GT5) and Crackdown 2. Fable 3 and Mass Effect 3 are coming to PC, so they don't count as exclusives.
As for me?
1. No one outside of the US cares about ESPN on Xbox Live. NO ONE!!! That limits their fanbase by a huge amount.
2. I gave up on COD after MW2 sucked. Such a shame, COD had potential, but Activision cared more about $ than :)
3. I only want Kinect for Dance Central. I love music games, and this dancing game looks perfect for eliminating dance mat madness. Singstar Dance looks good, but its limited to Move controls, not whole body movements.
4. Only want Gears 3 and Halo Reach. Everything else is on PS3 or PC.
Everyone I know, even my friends with 360's, all agreed MS sucked this E3. Only the hardcore games and Dance Central appealed to them. My 1 Xbot friend thought MS ruled over Nintendo and Sony at E3. This is the friend who helped get 360's for all my friends birthdays. YES, he is that insecure and deluded about the console's "epic awesomeness".
Just cos it has Halo and Live, doesn't make it better than the competition. Games count, and Sony takes first place in that domain.
Sorry, ranting.
GS should employ staff who are non-bias. Who love all MS, Sony and nintendo consoles. Then they'd be the perfect person for the job.
P.S.
I did tell one customer at EB who bought a 360 that he's wasting his money and that the 360 is dying. Now who's the fanboy!?!?
johnld
Monday, June 28, 2010 @ 5:02:56 AM
Underdog15
Monday, June 28, 2010 @ 10:38:28 PM
It's very true about ESPN in other countries. I'm in Canada. I'm a major sports fan. (Enough to major in Phys Ed (also theatre and psych)) But up here in the Great White North, ESPN can only be found near the border (and I just learned today that apparently, Canada's most southern point is more south than the most northern part of California and Navada!)
ESPN is not something that sells here.
SirLoin of Beef
Tuesday, June 29, 2010 @ 10:05:24 AM
As far as GS and Microsoft, this doesn't surprise me one bit. MS can be pretty slimy. Don't get wrong, I love my 360 and have had hours upon hours of fun with it, as I have my PS3; I'm just not that big fan of the company. I'm pretty lucky in that the GS near my house are pretty console-neutral. I've ordered games for both my PS3 and 360 from this particular store and never have they made an unsolicited suggestion that I get one version over another. The only time I've heard them utter which version is better is when they're asked and they're pretty even when it comes to praising one version over another.
Qubex
Sunday, June 27, 2010 @ 11:14:18 PM
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I don't believe these employees are not educated enough on Sony products, I simply think they don't want to be... for what ever insane reason they seem to have...
Q!
"play.experience.enjoy"
*Currently in SinCity, Singapore
johnld
Sunday, June 27, 2010 @ 11:41:02 PM
Mornelithe
Sunday, June 27, 2010 @ 11:18:12 PM
Reply
aeron
Sunday, June 27, 2010 @ 11:22:09 PM
Reply
CHAOS THEORY X
Monday, June 28, 2010 @ 12:02:07 AM
jdt1981
Monday, June 28, 2010 @ 12:25:39 AM
johnld
Monday, June 28, 2010 @ 5:04:38 AM
WorldEndsWithMe
Monday, June 28, 2010 @ 4:33:55 PM
The X Factor 9
Sunday, June 27, 2010 @ 11:27:59 PM
Reply
johnld
Sunday, June 27, 2010 @ 11:47:20 PM
WorldEndsWithMe
Monday, June 28, 2010 @ 4:36:01 PM
DeathOfChaos
Sunday, June 27, 2010 @ 11:32:12 PM
Reply
johnld
Sunday, June 27, 2010 @ 11:55:41 PM
Jawknee
Monday, June 28, 2010 @ 1:36:30 AM
johnld
Monday, June 28, 2010 @ 5:06:20 AM
Last edited by johnld on 6/28/2010 5:09:16 AM
JasperLoons
Sunday, June 27, 2010 @ 11:42:56 PM
Reply
th3_bLy
Sunday, June 27, 2010 @ 11:51:07 PM
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BikerSaint
Monday, June 28, 2010 @ 12:13:56 AM
WorldEndsWithMe
Monday, June 28, 2010 @ 4:52:11 PM
AntDC
Sunday, June 27, 2010 @ 11:51:15 PM
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Robochic
Monday, June 28, 2010 @ 12:05:04 AM
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the Wii is taking up most of the wall with DS LOL.
But I see where u are coming from Ben I have seen other Gamestops that aren't near my house but in the same city and they are sony haters, so I dont; shop their but I have faith that if gamestop hires more store manager that just have a heart for gaming no matter what company they like or dislike i think they could have higher sales and happier customers.
InBlackestNight
Monday, June 28, 2010 @ 12:05:42 AM
Reply
Last edited by InBlackestNight on 6/28/2010 12:09:45 AM
Mavfan321
Monday, June 28, 2010 @ 12:10:13 AM
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How Excited are you for Halo 15?
A.OMG I CANT WAIT WILL CHANGE GAMES FOREVER. B.THIS IS GOING TO KILL ALL.
C.YES!!!
D.Awesome I can't wait.
What do you think of the early screens for The Last Guardian?
A. Cool
B. Huh?
C. Wait this isn't the Halo poll?
D. B and C
sirbob6
Monday, June 28, 2010 @ 12:50:07 AM
Last edited by sirbob6 on 6/28/2010 12:52:27 AM
Mavfan321
Monday, June 28, 2010 @ 2:00:03 AM
Highlander
Monday, June 28, 2010 @ 12:13:53 AM
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I don't honestly believe that there is any question. GameStop is biased. Even their website is biased in terms of what products are displayed first.
Underdog15
Monday, June 28, 2010 @ 10:41:18 PM
BlackBriar
Monday, June 28, 2010 @ 12:15:11 AM
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sirbob6
Monday, June 28, 2010 @ 12:37:37 AM
realmadpuppy
Monday, June 28, 2010 @ 12:52:08 AM
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BikerSaint
Monday, June 28, 2010 @ 12:59:59 AM
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Since I was on one of my marathon multi-console games collection hunts, I had about 27 assorted USED game boxes(GB, Xbox, 360, PSP, PS2,& PS3)that I had brought up to the counter, & I still had 4 more GS stores to still check out, so I was in a hurry & didn't watch the a-hole with my usual hawk eye.
Well, I didn't find out what he did till I got back home many hours later, and only after the store had already closed too.
So the very next morning I went back to the store, went right up to him in front of all the other customers, and told him that if he ever tried purposely to screw me with a game disc swap like that again, I would come back in, break that same disc in 1/2 & then use the broken ragged edges to dry shave his face till his zit-filled craters were unrecognizable.
plus, I'd then make him give me my rightful PS3 disc too.
Needless to say, as of that very warning, I've never, ever had another problem with him.
Plus the fact that afterwards, whenever he saw me coming in the door, he would suddenly run into the back room and stays there until one of his other co-workers went back & told him that I was gone.
One day just to further screw with him, I stayed there just hanging around a couple of the racks closest to the back room & after about 35 minutes, he must have gotten antsy & thought I left, cause the back room door slowly opened up a bit& he popped his head out.
Well, I just jumped right out towards him from between the racks with my arms outstretched & I yelled "BOO at the top of my lungs.
His eyes suddenly went wide, & he darted back in, and I swear that I heard a heavy deadbolt click into place.
I then gave him my most maniacal laugh as I finally walked out of the store.
Hmmm, now that I think about it, I've never seen him around since.
Last edited by BikerSaint on 6/28/2010 1:03:36 AM
laxpro2001
Monday, June 28, 2010 @ 4:38:39 AM
WolfCrimson
Monday, June 28, 2010 @ 2:39:19 PM
ElectricTiTAN
Monday, June 28, 2010 @ 1:16:49 AM
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piratedrunk
Monday, June 28, 2010 @ 1:28:35 AM
Reply
ElectricTiTAN
Monday, June 28, 2010 @ 1:34:22 AM
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DazeOfWar
Monday, June 28, 2010 @ 1:35:03 AM
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kraygen
Monday, June 28, 2010 @ 2:34:41 AM
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I've heard employees in there telling people they don't know what hdmi is, so how can they know if the console has it. Ummm where do you find these people.
The manager actually told me not to fill out an application once because I knew too much about video games, didn't make sense to me, but maybe he was afraid I might tell someone to get a ps3.
___________
Monday, June 28, 2010 @ 2:46:09 AM
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M$ are not tight a$$ed like sony, they actually spend money on advertisement.
i went to the shops today and not only EB but Kmart, Target, toys R us, game, JBHIFI, DSE, myer, david jones, they all had banners and advertisements for the new 360 and kinect.
i never saw any of that advertisement when the ps3 slim came out, nor do i see any for sonys move controller.
if it was not for the game cases sitting on store shelfs you would not even know the ps3 has been released here!
not to mention all the TV adds i have seen for the new 360, honestly every single add break its on.
i was watching the simpsons on fox 8 this morning for 2 hours and saw the add for the new 360 six times!
not to mention the countless emails EB M$ and co have sent me!
thats why gamestop advertises the 360 allot more than the ps3, because unlike sony M$ dont mind spending a little cash.
as the saying goes, you have to spend money to make money!
Snaaaake
Monday, June 28, 2010 @ 6:10:17 AM
They're GameStop employee, not Microsoft's.
They got no right to lie to customer's looking for PS3 stuff, not only just bad service they're giving, some extra sale were turned away by those guys.
If I'm the manager of one GS store I'd be pissed to know that my employee is ruining my business, just who's the one that's running the store?
Manager or a regular staff?
Last edited by Snaaaake on 6/28/2010 6:12:06 AM
___________
Monday, June 28, 2010 @ 9:57:57 AM
if any of my employees were acting like that, than they would be thrown out the door so fast their hats would spin!
the guys at EB are really friendly there always asking me what part im upto in a certain game, weather i liked it or not things like that.
the guys at game though a different story, there so uncooperative.
once i bought sonic unleashed from them and asked if i dont like it can i bring it back?
he said yes within 7 days with receipt so i did that and they refused to take it back.
there always so lifeless too, its almost like there dead!
today i bought dead space extraction from game, walked up to the counter and the guy just stares at me.
no hi how are you, or how can i help you.
so i said ill take that and pointed to the game, he grabs it pops the disk in tells me the price, and hands me the game once i paid.
as little effort exchanged as possible.
what happened to customer service?
where do they pick up these drongos?
whenever i went for a interview we were always told the first thing you do is greet the customer, if i was to do that where i work id be fired on the spot! and rightfully so!
customer service is everything!
one happy customer = thousands of potential customers.
one unhappy customer = thousands of lost customers.
companies have sadly forgotten that these days, its time they get a harsh wake up call and wake up to reality!
Bjorn77
Monday, June 28, 2010 @ 2:54:05 AM
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But there is a difference in public though, The XboX rack is visited by young adolescents drooling over shooters and the PS3 rack is for the older gamers.
laxpro2001
Monday, June 28, 2010 @ 3:22:27 AM
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I wouldn't be surprised if IGN also got some goodies because I used to visit that site and if you clicked on news or a review about a multi-platform game, it would always link you the xbox version.
Now there can be a simple explanation for this like they base it off system sales and we'll never actually get a confession out of them but regardless the reason, its bull sh*t.
Dancemachine55
Monday, June 28, 2010 @ 3:33:41 AM
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IT'S CALLED CUSTOMER SERVICE!!!!
One guy couldn't decide, so I outlined the pros and cons of both 360 and PS3:
eg. Xbox Live is the best online service, but you have to pay for it. PSN is close to Live, and is free, but lacks cross game chat a party settings. Sony has more and higher rated exclusives, but 360 has the most popular exclusives (Halo and Gears). PS3 has blu-ray and wifi built in. The new 360 Slim now has wifi built in. 360 has Kinect, PS3 has Move. Move is better for hardcore experiences like SOCOM 4, but Kinect is more innovative and casual friendly, like with Dance Central and Kinect Adventures.
What console do your friends have? Do you prefer to play multiplayer fun matches or have a great single player experience? Do you want to use it as a media player and store your videos and music? Do you have a hi-def tv, LCD or plasma?
My dear friends at PSXextreme, you have just been served by a fellow EB Games employee.
laxpro2001
Monday, June 28, 2010 @ 4:33:42 AM
However we were just not "served" as you claim. You are an out lier. I have been in about 10 different gamestops and 8 out of those 10 have sucked hardcore in customer service. 2/10 had outstanding customer service going above and beyond their call of duty to find me a game. But in reality most gamestops are biased towards the 360.
I'm sorry if you felt like we were attacking you because we aren't. You truly do sound like a very good employee who is well-informed and willing to give the customer the right information to make a purchase that will best suite their needs.
I wish all GS/EB games employees were like you as it would do wonders for the company's reputation.
Ben Dutka PSXE [Administrator]
Monday, June 28, 2010 @ 10:23:37 AM
Jawknee
Monday, June 28, 2010 @ 12:13:19 PM
kraygen
Monday, June 28, 2010 @ 12:59:37 PM
Take quality communication over angry language bile any day.
Highlander
Monday, June 28, 2010 @ 3:13:57 PM
laxpro2001
Monday, June 28, 2010 @ 4:02:35 PM
Obviously to me cross game chat is not worth the 50 extra you have to pay!
Also as far as Kinect goes, it definitely does seem more innovative and I would describe it as casual friendly since those are the only games your are likely to see for it.
Highlander
Monday, June 28, 2010 @ 7:12:31 PM
Highlander
Tuesday, June 29, 2010 @ 11:24:44 AM
Either way, I was not calling DreamMachine obsessive.
xXxSeTTriPxXx
Monday, June 28, 2010 @ 3:48:25 AM
Reply
Last edited by xXxSeTTriPxXx on 6/28/2010 3:50:10 AM
Deleted User
Monday, June 28, 2010 @ 5:34:38 AM
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well my EB/Gamestop witch i have 2 in each side of my local mall are both pretty cool i never run in to any promlems(sorry bad spelling). heack on of my gamestop have there Ps3 games right up in front of the store it goes like this in upfront in the left side of the store are all ps3 and ps2 games on the right sides Wii and DS games and in the back there are the 360.
oh by the way today is my birthday i am 24 years old and i am still a gamer and proud of it.
phade2blaq
Monday, June 28, 2010 @ 6:24:16 AM
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The video game console business has been for the most part dominated by the Japanese starting with Nintendo and Sega and continuing on with Sony !
Maybe GS/EB is just promoting MS as a way to keep them viable in the game business !
Either way, the proof is in the pudding as the best console available (the PS3) will shine regardless what MS and GS/EB does !
Wage SLAVES
Monday, June 28, 2010 @ 8:36:24 PM
Mamills
Monday, June 28, 2010 @ 6:38:14 AM
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the 1 gamestop/EB Near me has cool employees though, last time we had a conversation about how cool 3D Game heroes was. but then a manager started to persuade me to buy Alan wake.
then im like "I don't have a 360"
then she's like "oh we have those for cheap too"
guess whe was just trying to move a unit or 2, but me n the other employee just ignored her n went on talking about how good red dead is going to be
JackC8
Monday, June 28, 2010 @ 7:34:18 AM
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If they want to cater to xbots with that sort of fraudulent and overpriced rubbish, be my guest. I've got 19 PS3 games - one purchased from Gamestop, 18 purchased from Amazon.
kraygen
Monday, June 28, 2010 @ 1:01:30 PM
dork02840
Monday, June 28, 2010 @ 7:44:47 AM
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SolidFantasy
Monday, June 28, 2010 @ 7:50:14 AM
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X_Racer1
Monday, June 28, 2010 @ 8:16:54 AM
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No, oh get that game for the better system or whatever, simply if you ask for it, they look for it in the computer or help you find it. Even helping people who have no idea, they seem to ask questions and not be biased although up here the hiring standards seem to be much higher as most locations are served by staff not in their teens or early 20's and the ones that do have staff that age obviously select good candidates as these people like video games from all platforms in general.
It's because of this I'll still browse a GameStop/EB Games location for the good deals as in Canada, online shopping for games isn't nearly as great as the U.S.
ABUrabad
Monday, June 28, 2010 @ 8:45:06 AM
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at the day of black Friday ,i asked one of guys who is working there which console to buy xbox 360 or ps3 but i was already fixed my mind at ps3 because im a huge fan of sony ,the guy kept pushing me hard to buy the xbox360 against my own well telling me that the xbox is the right machine to own a ur home for its high reliability
my responce for that was NOTHING,because i was hugely shocked
ABUrabad
Monday, June 28, 2010 @ 8:47:26 AM
NoSmokingBandit
Monday, June 28, 2010 @ 9:05:39 AM
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Unfortunately though, most americans are idiots and make up a huge section of the market.
Sony will keep selling consoles based on actual virtues like good hardware, diverse games, and insane first-party support and leave their customers happy as can be.
I'd rather have 10 happy customers instead of 100 unhappy patrons, and i'm sure Sony would agree. This is a business where return customers are everything (except the wii, but the wii is an exception to every rule ever). MS may have had the jump by pushing their console out a year too early and by buying up all sorts of games, but in the end people are going back to Sony because Sony at least seems to give a crap about their customers.
The Stig
Monday, June 28, 2010 @ 9:28:10 AM
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I was in GAME just after christmas, as I had vouchers, and overheard one of the employees talking with a customer about which console to buy. He was very clear on the pros and cons of each, it was great service.
Maybe the problem is mainly in the US, going by the comments/stories people have posted here.
nolan
Monday, June 28, 2010 @ 10:11:15 AM
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But with the XBox 360's install base, you're gonna get that at many retailers. It's not necessarily a bias, but most people are gonna promote what they know.
Kphoenix
Monday, June 28, 2010 @ 10:49:02 AM
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I also question the intelligence on gamestop employees as I was asking about Final Fantasy Versus and the manager kept arguing and saying it was a fighting game, I wonder if they just spurt out crap from their mouths and make crap up, because it has completely turned me away from shopping at gamestop.
maxpontiac
Monday, June 28, 2010 @ 10:50:32 AM
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Arvis
Monday, June 28, 2010 @ 11:16:25 AM
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Most recently, I put in a preorder for the Gran Turismo 5 Collector's Edition, and the guy behind the counter seemed really surprised.
"Collector's Edition? That exists??" he said.
"Yes, it's listed on Gamestop.com." I said.
"For PS3..." It wasn't a question. It was like he was saying it out loud, to himself. he proceeded to mess around in the computer for a few seconds, then turned to his coworker and said: "Dude! Gran Turismo Collector's Edition!"
"Seriously?" his coworker said.
"Yeah! Day one, man! I don't even care what it includes, I'm getting it."
This made me smile, because I have the same attitude. :)
Then, Mr. Employee turned back to me and said: "Alright, it comes out Nov. 2nd, bet you can't wait!"
"The funny thing is, I'm getting married on Nov. 6th!" I responded.
He and I laughed about that, and then I left with my preorder receipt tucked securely in my wallet.
So, pretty good experience overall.
-Arvis
laxpro2001
Monday, June 28, 2010 @ 4:04:10 PM
Arvis
Monday, June 28, 2010 @ 4:18:56 PM
laxpro2001
Monday, June 28, 2010 @ 6:13:12 PM
Highlander
Monday, June 28, 2010 @ 7:25:51 PM
dirdiggler
Monday, June 28, 2010 @ 11:52:57 AM
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Highlander
Monday, June 28, 2010 @ 11:57:00 AM
Darwin1967
Monday, June 28, 2010 @ 2:05:36 PM
Nick42
Monday, June 28, 2010 @ 12:02:35 PM
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Our main gaming chain is called GAME - and like all big chains they talk a load of crap. Their charts are always completely wrong compared to the opinions of the rest of the gaming world and seem to be based largely on what they can easily sell or anything that EA has recently bought out. I make a point of changing the charts to what they should be whenever (on the rare occasions) I go in one.
In terms of the PS3/360 store space though I would say it is pretty evenly spread. I think 360 tends to be closer to the storefront but I may be wrong.
Employee attitude varies in my experience, some are of course the stereotypical fanboys and some just really seem to have no idea about anything they are trying to sell.
Our other main chain of stores is Gamestation and they are a lot better. If anything PS3 gets more space per store than 360 and they are pretty even in their advertising for both systems. Employees there are generally good too and will offer an unbiased opinion on most things.
CrazyIrishBoy
Monday, June 28, 2010 @ 1:04:43 PM
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Darwin1967
Monday, June 28, 2010 @ 1:59:00 PM
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Personally, I think each employee is biased by what they have in their entertainment system at home...and given that the xbox saturated the market earlier and the huge price disparity in the early war, the xbox won favor...but things are quickly evening out. I like that Sony lets its system speak for itself.
NoSmokingBandit
Monday, June 28, 2010 @ 2:24:52 PM
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BlackBriar
Monday, June 28, 2010 @ 2:35:58 PM
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xnonsuchx
Monday, June 28, 2010 @ 3:01:24 PM
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Ben Dutka PSXE [Administrator]
Monday, June 28, 2010 @ 3:20:58 PM
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maxpontiac
Monday, June 28, 2010 @ 3:51:02 PM
WorldEndsWithMe
Monday, June 28, 2010 @ 4:24:19 PM
Ben Dutka PSXE [Administrator]
Monday, June 28, 2010 @ 5:35:09 PM
Underdog15
Monday, June 28, 2010 @ 8:05:36 PM
WorldEndsWithMe
Monday, June 28, 2010 @ 4:11:59 PM
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FxTales
Monday, June 28, 2010 @ 6:33:12 PM
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As I don't live in the U.S I can honestly say that here in New Zealand there is little BSing going on in these stores. It really does seem to be mainly a U.S thing.
Mind you the late night news over here really only covered Xbox news from E3. They made out Kinect was this amazing piece of technology.
laxpro2001
Monday, June 28, 2010 @ 7:12:39 PM
2 of them had a 360, one of which used the "PS3 has no games" argument for buying the 360.
Out of the two with the PS3 only one brought his up to uni and the only games he had was Modern Warfare 1 and 2(which I think he borrowed), Far Cry 2, Batman Arkham Asylum, and GTAIV (which IMO SUCKS!!!)
Basically he had this great console but did not have any of the great exclusives that go along with it.
And yea that bothered me how much they praised Kinect and I also saw something about some Wii game in the past month that made me cringe because they put a spin on it making the product seem like this novel idea when it was just another clone of some other wii game.
Also something else that annoyed me about gaming over here is the lack of standard in pricing. I'm not sure if its just JB HiFi but I have never seen such a bizarre range in prices before. Though it seems like GS sets a standard but even so games are way overpriced here even with the conversion rate. NZ$120 > $60
THEVERDIN
Monday, June 28, 2010 @ 7:06:49 PM
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Last edited by THEVERDIN on 6/28/2010 7:07:37 PM
Jian2069
Tuesday, June 29, 2010 @ 4:47:09 PM
Deathb4Dishonor
Monday, June 28, 2010 @ 7:25:04 PM
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CharlesD
Monday, June 28, 2010 @ 7:37:53 PM
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It could be that I have just had bad experiences w. this store, but I certainly have not run into the well balanced and fair opinions that Ben has.
Jawknee
Monday, June 28, 2010 @ 8:00:38 PM
johnld
Tuesday, June 29, 2010 @ 2:59:41 AM
Nasty80
Tuesday, June 29, 2010 @ 1:21:02 PM
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JMO_INDY
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Sunday, June 27, 2010 @ 10:51:22 PM
Last edited by JMO_INDY on 6/27/2010 10:52:12 PM