PS3 News: Dear GameStop: Let Me Get The Hell Out Of Your Store - PS3 News

Members Login: Register | Why sign up? | Forgot Password?

Dear GameStop: Let Me Get The Hell Out Of Your Store

Twelve years ago, I felt pretty silly when I had to answer every phone call with, "thank you for calling Electronics Boutique, where you can now trade in your used games." I would also refrain from suggesting a strategy guide if I saw the customer was A. obviously in a hurry, B. obviously not interested in talking, or C. all of the above. But now, things are just out of control.

I think the current average length of a GameStop transaction is around 37 minutes. And that's only for one game; if it's a system or a bunch of accessories or something, you might be standing there for the rest the day.

"Yes, I have the Power Up card. No, I don't want the upgrade."

"No, I don't really care about Game Informer."

"No, I don't want the strategy guide."

"No, I don't have anything to trade in."

"No, I don't want to pre-order anything."

"No, I don't want to protect the game with your insurance."

"Yes, I know about the damn survey."

Add ten minutes for each question above that is answered in a way that demands an explanation. Back in the late '90s, we'd rip through a line of 20 during the holidays - systems, games, accessories, etc. - in record time; now, if there are more than 3 people in front of me, I'm far more likely to leave the store. There's such a thing as customer service, and there's such a thing as wasting everyone's time.

And as far as I'm concerned, customer service is supposed to speed things up, and that certainly hasn't happened. I have no intention of being rude to anyone, but I'm sorry GameStop, your employees are testing my patience.

...oh look, Amazon sells games...

Tags: gamestop, games industry, video games, game consumers

3/9/2011 9:19:50 PM Ben Dutka

Put this on your webpage or blog:
Email this to a friend
Follow PSX Extreme on Twitter

Share on Twitter Share on Facebook Share on Google Share on MySpace Share on Delicious Share on Digg Share on Google Buzz Share via E-Mail Share via Tumblr Share via Posterous

Comments (177 posts)

PasteNuggs
Wednesday, March 09, 2011 @ 9:32:25 PM
Reply

Haha, love it. I walk up to the counter with my card shoved in their face and just interrupt their stupid questions so I can leave.

Agree with this comment 9 up, 1 down Disagree with this comment

t4_robz
Thursday, March 10, 2011 @ 6:56:53 AM

it's not even so much the questions its usually the kids that bring their parents or the parents that come in to buy a game their kid, they know nothing they dont know the difference between the consoles, games or accesories... if they see a cool looking Wii game they will buy it for their kid with a PS3, some parents are preety educated and game themselves but some (usually moms IMO) dont know ANYTHING!

Agree with this comment 3 up, 1 down Disagree with this comment

LightShow
Wednesday, March 09, 2011 @ 9:46:50 PM
Reply

when youre resuming your ongoing flirtatious banter with the nice girl behind the counter at your local gamestop, it doesnt seem to be that big a deal. Plus being a regular at my particular store gets you a free pass on those kind of questions anyways. so i guess it sucks for you! =P

Agree with this comment 6 up, 8 down Disagree with this comment

Underdog15
Thursday, March 10, 2011 @ 10:05:19 AM

hmm... I'm never found my local Gamestop as a good place for flirting with women... I have yet to see an attractive woman at a gamestop. But hey... there's how many gamestops out there? I guess SOMEWHERE there's an attractive woman working at gamestop.

Agree with this comment 5 up, 0 down Disagree with this comment

LightShow
Thursday, March 10, 2011 @ 11:11:44 AM

theyre few and far between, that i'll grant you.

Agree with this comment 1 up, 1 down Disagree with this comment

Eld
Wednesday, March 09, 2011 @ 9:47:51 PM
Reply

I just buy online these days.

Agree with this comment 18 up, 1 down Disagree with this comment

Underdog15
Thursday, March 10, 2011 @ 10:06:31 AM

Amazon.ca for me!

For us there's free shipping for anything over $20... pre-orders included. It usually arrives within 1 business day, too, if I order early enough in the day.

Agree with this comment 0 up, 0 down Disagree with this comment

Drake_RB3
Thursday, March 10, 2011 @ 8:39:39 PM

You don't have to pay tax on Amazon, either. I've also gotten $10 - $20 store credit if I pre-ordered a game. Enslaved, Castlevania, Assassin's Creed each worked that way.

Agree with this comment 0 up, 0 down Disagree with this comment

Isamisis
Sunday, March 13, 2011 @ 6:28:04 PM

Absolutely, Dude! Amazon rocks and the prices average 50% less than GameStop. I check out the local GameStop for grins but I never buy anymore since Amazon. Hell, Amazon's lightning deals for games are outrageous; BulletStorm and COD: Black Ops for $25 during release week!! Plus NO sales tax AND NO shipping charge!!! I NEVER buy anywhere else!

Agree with this comment 0 up, 0 down Disagree with this comment

GuernicaReborn
Wednesday, March 09, 2011 @ 9:53:39 PM
Reply

I can be the biggest a**hole if I get pissed off at people ringing me out. I get it from my mom, I think.

I've had a short fuse all day, actually, and just reading this article gets my blood slightly boiling. No need for all the bullsh**, just ring people out and let them be on their way.

I haven't been in gamestop since I bought MGS4 from there on release day. Reading this makes me proud of that statement.

Agree with this comment 10 up, 1 down Disagree with this comment

Cesar_ser_4
Thursday, March 10, 2011 @ 6:06:31 AM

dude did you just call your mom an a-hole?

Agree with this comment 10 up, 1 down Disagree with this comment

GuernicaReborn
Thursday, March 10, 2011 @ 11:53:18 AM

lol I think I did.

Agree with this comment 1 up, 0 down Disagree with this comment

CaptRon
Wednesday, March 09, 2011 @ 9:55:45 PM
Reply

Gamestop is a complete joke. They make me go to walmart to buy games, and I hate walmart.. But I hate Gamestop more..

Agree with this comment 12 up, 1 down Disagree with this comment

tes37
Wednesday, March 09, 2011 @ 9:58:11 PM
Reply

I started buying games from Amazon a long time ago. Gamestop can't compete with the deals offered there. Who wants a booger infested game case and manual? Gamestop will give you a five dollar discount and a free disease with every used game you buy as way of saying thank you for shopping with them.

For every playstation question you ask, you get three bonus fun facts about the xbox 360.

Agree with this comment 29 up, 1 down Disagree with this comment

Alienange
Wednesday, March 09, 2011 @ 10:34:35 PM

Hahaha ... classic

Agree with this comment 6 up, 1 down Disagree with this comment

CharlesD
Wednesday, March 09, 2011 @ 11:45:08 PM

GameStop has gradually degraded over the years. It used to be fine, a few annoying questions but nothing terribly long and drawn out. Now, every time I walk up to the counter not only do I get the list of relentless questions but when I ask for a PS3 game they look at me as if I am either a mental degenerate or just flat out ignorant. They say, that's on the xbox you know... yes I am aware, thank you. It is absurd after a certain point. I like to just have a game in my hand and walk out of the store quickly and easily but it has become so annoying and almost outright insulting Amazon looks more appealing than ever.

Agree with this comment 5 up, 1 down Disagree with this comment

kraygen
Wednesday, March 09, 2011 @ 11:47:47 PM

"For every playstation question you ask, you get three bonus fun facts about the xbox 360. "

Or a thousand questions in return demanding to know why you own a playstation when you could obviously have the superior 360 which is obviously better in every way.

Agree with this comment 13 up, 1 down Disagree with this comment

EddPm6
Wednesday, March 09, 2011 @ 9:58:55 PM
Reply

amazon.... release day shipping, $0.99

Agree with this comment 8 up, 1 down Disagree with this comment

LimitedVertigo
Wednesday, March 09, 2011 @ 10:10:50 PM

Free if you're a Prime member :)

Agree with this comment 9 up, 1 down Disagree with this comment

Jawknee
Wednesday, March 09, 2011 @ 10:23:19 PM

Indeed. I have 4 or 5 games already preordered on Amazon.

Agree with this comment 7 up, 1 down Disagree with this comment

Underdog15
Thursday, March 10, 2011 @ 12:38:25 PM

Canada's Amazon has free shipping on orders over $20. Usually arrives in a day or two.

Agree with this comment 2 up, 0 down Disagree with this comment

WorldEndsWithMe
Wednesday, March 09, 2011 @ 10:08:52 PM
Reply

Best Buy is getting just as bad. NO I don't need your protection, Sony makes a good console and quality discs so get off my scrotum sack!

Gamestop is the worst though. I pride myself on being amiable because I have a soft spot for people who are just doing their job but sometimes I would really like to just say "I wanna buy this game and my answer to any question you have is no."

Agree with this comment 11 up, 1 down Disagree with this comment

kraygen
Wednesday, March 09, 2011 @ 11:49:41 PM

Best Buy is getting as bad with the questions, but trying really hard to be worse at ripping people off.

Last time I was at Best Buy a guy pointed out their trade in program. Bring in any used game and get 10% off your next video game purchase. So if you're trading in a $60 game and purchasing a $20 game, you'll get $2 off, hooray!

Oh wait.

Agree with this comment 4 up, 1 down Disagree with this comment

Jawknee
Thursday, March 10, 2011 @ 12:33:20 AM

BestBuy is a joke these days. Now that Circuit City and Ultimate Electronics is out of business, they jacked up their prices. I'm not shopping there anymore.

Agree with this comment 4 up, 2 down Disagree with this comment

WorldEndsWithMe
Thursday, March 10, 2011 @ 1:32:37 AM

I've got fifty bones in Best Buy gift cards so I gotta shop there for DAII.

Agree with this comment 2 up, 1 down Disagree with this comment

kraygen
Thursday, March 10, 2011 @ 2:19:36 AM

I also have $50 worth of best buy gift cards, so I'm waiting for them to do another buy 2 greatest hits get one free sale.

When that happens I'm going to finally buy uncharted, uncharted 2, and get something else free, with my gift cards it'll only cost me $10.

Agree with this comment 0 up, 1 down Disagree with this comment

johnld
Thursday, March 10, 2011 @ 2:58:56 AM

@world
they also make you do your own preorders now with their "preorder kiosks". before you can just take a preorder box to the cashier and thats it. now you have to find it in their kiosk, which is a pain since not all popular and recent games are on the first page. i tried to find killzone 3 and it took me 3-4 pages to find it. after you find it, you take the preorder reciept it prints out to cashier, then activate it at home. i got pissed looking for the game so i walked out.

they keep pushing the protection plan everytime i buy a ps3 game. i say no, they say that they'll replace it when game gets scratched, i look at them like theyre idiots and say bluray discs are scratch resistant. you have to seriously scratch it on purpose to get a scratch on it.

Agree with this comment 3 up, 0 down Disagree with this comment

kraygen
Thursday, March 10, 2011 @ 5:29:50 AM

@ johnld

At my best buy they will only let you put $5 down on a pre-order. I went in to pre-order a game one day and I had the gift cards to pay for it all, but they wouldn't let me pay more $5.

Agree with this comment 0 up, 0 down Disagree with this comment

Godslim
Thursday, March 10, 2011 @ 6:42:00 AM

wow guys here in england its nothing like this with "game/gamestation" i just walk in and buy the game

Agree with this comment 1 up, 0 down Disagree with this comment

Zorigo
Thursday, March 10, 2011 @ 10:52:43 AM

i know right Godslim, while UK pricing can be shiiite sometime, thankfully they're not abso-fecking-lutely ridicolous!

Agree with this comment 2 up, 0 down Disagree with this comment

BeezleDrop
Wednesday, March 09, 2011 @ 10:11:04 PM
Reply

My local GS isn't too bad, they have learned my constant answers to all the questions so they don't ask. Many of the employees used to be Xbot's but me catching and calling them out on their ps3 slander has calmed it down quite a bit. They also finally learned not to ask "ps3 or 360". I know GS sucks but I know the crew around mine and usually the company offers decent pre-order incentives. Agreed though mr. Dukta, it can be quite annoying.

Agree with this comment 7 up, 1 down Disagree with this comment

Jawknee
Wednesday, March 09, 2011 @ 10:24:39 PM
Reply

I haven't bought anything from GameStop in ages. Sometimes I go there when the wife wants to go to Michael's(it's next door) and I am immediately reminded why I don't shop there anymore. Annoying workers and crappy prices.

Agree with this comment 13 up, 2 down Disagree with this comment

Nickjcal
Wednesday, March 09, 2011 @ 10:27:36 PM

You know whats funny. I cannot find any of the games I want in there anymore like I used to. I wonder if they're losing buisness...

Agree with this comment 1 up, 0 down Disagree with this comment

Jawknee
Wednesday, March 09, 2011 @ 10:32:13 PM

Indeed. They really don't have much anymore. And when they do it's either over priced or cost $5 dollars less then a new copy. Just not worth it anymore.

Agree with this comment 5 up, 2 down Disagree with this comment

DIsmael85
Thursday, March 10, 2011 @ 4:18:37 AM

Man that sounds like the Gamestop by where I live. Right next to a Micheals. Hmm coincidence?

Agree with this comment 1 up, 0 down Disagree with this comment

Jawknee
Thursday, March 10, 2011 @ 4:31:21 AM

Are you in Colorado?

Agree with this comment 1 up, 1 down Disagree with this comment

DIsmael85
Thursday, March 10, 2011 @ 4:38:20 AM

Lol, coincidence indeed. I guess they love to have a place for the ladies erm I mean guys to blow off time while the ladies shop at Micheals. That's pretty funny.

Agree with this comment 0 up, 0 down Disagree with this comment

regular14
Wednesday, March 09, 2011 @ 10:24:50 PM
Reply

i work there. i hate it too. in my store we usually just asked for the card and reserves. Sometimes we go the extra mile. but normally we don't get too damn crazy about it. But the damn company doesn't want anyone to leave the store and then get upset when anything that needed to be done doesn't get done because every customer takes up about a half hour of our time.

Agree with this comment 4 up, 1 down Disagree with this comment

Nickjcal
Wednesday, March 09, 2011 @ 10:26:34 PM
Reply

I've been using Amazon since Black Ops. Just saving the 20 credit I get for almost every game i buy so I basically get 3 get one free. Not bad :) Luckily the people at our Gamestop want you to get out of there so they can sit back and relax haha. So I get out of there very quickly when I do go.

Agree with this comment 0 up, 1 down Disagree with this comment

Lawless SXE
Wednesday, March 09, 2011 @ 10:28:16 PM
Reply

So glad that I've never experienced anything like that here. 'Course I do most of my games shopping at JB Hi-Fi and only go to EBGames if whatever I want is unavailable there, but even then I've never been harassed. Just in, buy the game and out again.

It'd be bloody annoying to have to go through that every time, and I'm glad that I've never met anyone that fanatical about their customer 'service'. Guess we're not quite Americanised yet.
Peace.

Agree with this comment 0 up, 0 down Disagree with this comment

Codeez
Wednesday, March 09, 2011 @ 10:29:24 PM
Reply

Anyone who works, or has worked in an environment like gamestop can tell you how much B.S. is involved behind the counter as well. I use to work at FYE and have seen it firsthand. These corporations are always looking for the extra dollar and will add so many different programs and offer miniscule discounts to try and lure the customer into paying MORE money than what they are already spending. The sad thing is that they know customers never take advantage of their B.S. offers...they just keep adding programs and incentives and NEVER take any away no matter how unsuccessful they are and then blame the employees. Hell no no one wants to get three free months of Entertainment Magazine when they use their credit card...and then after two months have to call and cancel their subscription, otherwise they will be charged for a full years worth of magazines. UGH! Sorry....had to vent when I saw this. Totally agree with you Ben.

Agree with this comment 6 up, 1 down Disagree with this comment

regular14
Wednesday, March 09, 2011 @ 10:31:17 PM
Reply

and the issue isn't gamestop employees it's ACTUALLY gamestop itself, we don't want to ask you a billion questions, but if our numbers tank then the head of the district looks bad and then he comes down on your store manager who comes down on you. FACT: gamestop has actually put into place that if someones numbers (IE Power Up Pro sales and Reservations) are low or far below your coworkers the manager can fire you. so us bastards at the store are just trying to keep our jobs.

Agree with this comment 3 up, 0 down Disagree with this comment

Jawknee
Wednesday, March 09, 2011 @ 10:34:27 PM

Why do they always assume people want the Xbox version of any given game? It used to get really annoying having to tell the guy to put the 360 version away because I want the PS3 version.

Agree with this comment 8 up, 2 down Disagree with this comment

Codeez
Wednesday, March 09, 2011 @ 10:44:11 PM

...duh...because the XBOX version is always more polished AND has better graphics! *sarcasm*

Agree with this comment 6 up, 1 down Disagree with this comment

Cesar_ser_4
Thursday, March 10, 2011 @ 6:20:34 AM

sadly it does, not by much but it does

Agree with this comment 1 up, 10 down Disagree with this comment

___________
Thursday, March 10, 2011 @ 8:22:19 AM

or maybe because it generally sells better?

Agree with this comment 1 up, 6 down Disagree with this comment

Riku994
Wednesday, March 09, 2011 @ 10:33:30 PM
Reply

I have no problem with my local EB Games... except that they won't hire me.

Agree with this comment 6 up, 0 down Disagree with this comment

Jawknee
Wednesday, March 09, 2011 @ 10:35:11 PM

LOL! Sorry, I'm not laughing at you. Just thought your comment was funny.

Agree with this comment 10 up, 2 down Disagree with this comment

WorldEndsWithMe
Wednesday, March 09, 2011 @ 11:26:01 PM

I've heard people with game knowledge are considered a problem and aren't hired. They want to indoctrinate blank slates to repeat tired lies, not help the customer to get the best products at the best prices.

Agree with this comment 6 up, 1 down Disagree with this comment

Riku994
Wednesday, March 09, 2011 @ 11:40:59 PM

@World yeah I've heard that too, and it's completely stupid.

Agree with this comment 2 up, 0 down Disagree with this comment

Clamedeus
Thursday, March 10, 2011 @ 8:32:42 AM

Some of it is true, I've gone in a couple of stores and they had no idea what the game was or anything. But you do see people who are knowledgeable about games and other questions you need answered.

Agree with this comment 2 up, 0 down Disagree with this comment

556pineapple
Wednesday, March 09, 2011 @ 10:37:01 PM
Reply

I suppose it varies regionally, and what employee you get, but I haven't had that much trouble with that many questions, but I imagine how it can get out of hand with a persistent employee.

Agree with this comment 0 up, 0 down Disagree with this comment

Alienange
Wednesday, March 09, 2011 @ 10:37:04 PM
Reply

Just give the clerk a blank stare like you're some serial killer.

Agree with this comment 10 up, 1 down Disagree with this comment

WorldEndsWithMe
Wednesday, March 09, 2011 @ 11:26:34 PM

I prefer "crazy eyes"

Agree with this comment 5 up, 0 down Disagree with this comment

kraygen
Wednesday, March 09, 2011 @ 11:52:46 PM

I give them the "icy stare"

Freezes their mouths shut.

Agree with this comment 5 up, 0 down Disagree with this comment

LanceNLT
Wednesday, March 09, 2011 @ 10:40:22 PM
Reply

Very nice. I've been noticing this exact thing happening as well. I still get through a normal transaction at GameStop in just a couple of minutes, even if I do decide to pre-order something while I'm there. But that's likely because I go to the same GameStop with the same employees that recognize me quite often and I know the routine well. But when there are other people in front of me, my god do I have to wait forever! I know I could buy games elsewhere (like Amazon, which I actually go there for older games quite often) but when it comes to more recently pre-owned games and new games, GameStop just has a way of keeping me coming back with all their incentives like disconts on used games, pre-order bonuses, and now PowerUp Rewards. They got those things right but like Ben said they've definitely messed up their customer service somewhere along the way and I really wish they'd improve or I may just finally break and turn to Amazon completlely once I have my own credit card.

Agree with this comment 0 up, 0 down Disagree with this comment

Temjin001
Wednesday, March 09, 2011 @ 10:48:15 PM
Reply

I only buy from Gamestop because they have used games. The guys there know me pretty well so they know I don't go for all of their "one more sale" items, or their EDGE card (aka PSN Plus for Gamestop)

And offering a so-called "strategy guide" to me is an insult to my ever so sensitive elitist gamer ego =p

Seriously though, I try not to take offense from the people asking the questions. All of those automated responses come straight down from their corporate stiffs who wan't milk you for every dime they can while you're there. I like people so I ended up talking to whoever is there about something.
Yesterday, while shopping at Best Buy a dude was all "whoa! is that the game?" while watching a demo of GT5 on a huge 60" LEDTV. I was like, "heck yes, it is "and talked it all up, debunked the Forza alternative and I think I got him sold on both a PS3 and the game. Boo'yah! and this stuff doesn't come down from any corporate butt-faced-save-ourselves-from-certain-doom-game-retailer-agenda, it's all me sharing the love!




Agree with this comment 7 up, 1 down Disagree with this comment

Temjin001
Wednesday, March 09, 2011 @ 10:52:34 PM

oh, and here's some more love'n.
Snag yourselves a UK PSN account (seriously guys 2min of your time) and you can download yourself the Motorstorm Apocalypse demo right now. No PSN PLUS required. It's cool stuff. A pretty dramatic change from the prior games but still some good rip-roaring fun.

Agree with this comment 1 up, 0 down Disagree with this comment

Jawknee
Wednesday, March 09, 2011 @ 10:54:03 PM

Used games that only cost $5 less than a new copy. Does that $5 really matter enough not to pay it and support the developer? If you're patient enough you can probably find the games cheaper on Amazon new than what GameStop is charging for used.

Agree with this comment 6 up, 2 down Disagree with this comment

Temjin001
Wednesday, March 09, 2011 @ 10:58:20 PM

Oh no, Jawknee, I never get suckered with that. I'd gladly pay full price at that point. I happily paid up for KZ3 and GT5. I'm talking mostly used 360 games. Come to think of it, Sony is really the only guys who get my money these days.
But as for those cheapo 360 games, I snagged Splinter Cell Double Agent a little while back for $9.99. Gears 2 for $9.99 and Gears for $4.99... crazy eh?
There's also a whole lot of other oldie-but-goodie games their too for that cheap. Bioshock 9.99, DMC4 9.99, etc etc.
Get this, of the twenty 360 games I own (or so), I've spent less than $240 bucks on the lot of them. That's like $12 big ones a game, good deal eh?
And I'm totally digging Lost Odyssey for $16


Agree with this comment 1 up, 0 down Disagree with this comment

Jawknee
Wednesday, March 09, 2011 @ 11:03:25 PM

Yup, I suppose you can't beat that. Just looked on Amazon. Gears of War is still $19.99.

Agree with this comment 1 up, 1 down Disagree with this comment

WorldEndsWithMe
Wednesday, March 09, 2011 @ 11:29:40 PM

Not that Crazy Temjin, on the cheap prices I mean, MS always ships more games than needed so they can claim them as sales numbers. That's why every bargain bin everywhere is 90% 360 games.

Agree with this comment 8 up, 3 down Disagree with this comment

Lawless SXE
Wednesday, March 09, 2011 @ 11:35:53 PM

Speaking of MS sales: did y'all hear that apparently they've sold 10 million Kinect units, and 10 million Kinect games. Something about the unity there doesn't add up to me.

Agree with this comment 3 up, 0 down Disagree with this comment

Jawknee
Wednesday, March 09, 2011 @ 11:53:32 PM

Lies, lies and more lies.

Agree with this comment 2 up, 1 down Disagree with this comment

kraygen
Wednesday, March 09, 2011 @ 11:53:59 PM

@ lawless

No that makes perfect sense, kinect comes with a game.

People got home, played it, never bought another kinect game again. See perfect sense.

Agree with this comment 7 up, 2 down Disagree with this comment

WorldEndsWithMe
Thursday, March 10, 2011 @ 1:35:37 AM

I know they shipped that many at least, because I can't swing a dead cat without hitting an outlet that is giving away free Kinect hardware. It's on the Ellen show and Let's Make a Deal every day (What? I hang out in the TV room at school)

Agree with this comment 4 up, 2 down Disagree with this comment

jimmyhandsome
Thursday, March 10, 2011 @ 9:07:17 AM

Gamestop is particullary bad with forcing their employees to "upsell" (is it really upselling if you're asked you want a used copy rather than a brand new one?) and ask me if there are any games I'm "looking forward to and want to guarantee my copy TODAY". However I know it all stems from corporate. Having worked in sales and retail (and hated both) I know how sucky it can be to be forced to asked questions like a robot (or worse, a chippy in-your-face salesmen) as a manager looking to set an example for your employees.

I try not to take it out on them because I know its being forced by corporate to increase revenue. Big business at its finest. I almost always buy from Amazon anyway. Can't beat their pre-order deals (ideally a $20 future videogame purchase credit- but thats usually with 360 games) or their prices. I check out gamestop for any older used games, like how I just bought Resistance: FoM which was a PS3 launch title (Credit goes to Jawknee for that tidbit, thanks!) for only $10.

Agree with this comment 1 up, 0 down Disagree with this comment

Lenoxseer
Wednesday, March 09, 2011 @ 11:03:26 PM
Reply

I have to say as a former employee that (at my store at least) the damn District Managers and Corporate snobs hound the underlings to ask these questions or they lose their job. The District Manager whom I saw maybe almost never, came in at night after close and looked back at the damn security tapes to see if we were asking the questions and what not. I was an assistant manager and even got asked if I wanted to manage the store, but I refused and quit because I wouldn't want to threaten my employees that they will lose their jobs. Now I see all this new stuff about a Power Up card and crap. It was hard to try and keep up with everything else before now they are tacking on more crap. Game Stop is a horrible little place and nobody should support them.

Oh and if it means anything. My store was a Sony store. :) Now I didn't talk down the 360 at all because it can do a lot too. I just compare certain aspects and asked what the customer was looking for in a system and they almost always went with a PS3.......or a Wii if it was for the little ones, but now that the PS3 has Move and if I still worked there I would always recommend the PS3 now since it has better motion control.

Last edited by Lenoxseer on 3/9/2011 11:08:24 PM

Agree with this comment 2 up, 0 down Disagree with this comment

Lenoxseer
Wednesday, March 09, 2011 @ 11:09:05 PM

Have to say that Killzone 3 is the new reason to own Move.

Agree with this comment 2 up, 0 down Disagree with this comment

Jawknee
Wednesday, March 09, 2011 @ 11:12:51 PM

Yea it's great with Move though I am still having trouble getting the hang the Sharpshooter. Since I am left handed it's awkward shooting/aiming with my right hand and if I switch, it's awkward using the Nav with my right hand.

Agree with this comment 2 up, 1 down Disagree with this comment

CHAOS THEORY X
Wednesday, March 09, 2011 @ 11:14:30 PM
Reply

But they enjoy your company!

Agree with this comment 0 up, 1 down Disagree with this comment

DeathOfChaos
Wednesday, March 09, 2011 @ 11:21:17 PM
Reply

I feel sorry for the rest of the world, because yhe Gamestop that I visit the workers, when they talk to me, talk about the latest and most interesting news in video games or reminisce about the oldschool days when we'd blast our ways through the Megaman games on the NES. How is EVERYONE at this site so unlucky that you get the worst Gamestop in the country? Seriously, lol.

Agree with this comment 3 up, 1 down Disagree with this comment

GuernicaReborn
Wednesday, March 09, 2011 @ 11:32:50 PM

Sometimes, I'm just not interested in making idle chit chat. I just want to get out of there and get on to my next task. The sooner I'm done the sooner I can go home and relax.

Agree with this comment 3 up, 1 down Disagree with this comment

slugga_status
Thursday, March 10, 2011 @ 9:22:04 AM

The question can get annoying but if you go to the same GS then the employees tend to know your "gaming style" per se.

For example if I go to my regular one. I get no question. They don't try to get me to pre-order multiplats at all. However, if I go to one across the state line, I get the questions, the PS3 bashing, etc. Really just depends on the employees..

Agree with this comment 0 up, 0 down Disagree with this comment

PANICinc
Thursday, March 10, 2011 @ 12:28:56 PM

If the employee is annoying you and going through the questions like a robot, then they have failed at customer service!
It's easy to incorporate all those sales pitches into a relaxed conversation, like say, when the Gamestop employee is getting the games out of the drawer, or when they engage you on the sales floor.
Bottom line is this. GameStop is a corporate company, and they have sales goals. If you don't like how the employee tries to meet their goals, speak up and fill out the freakin survey! Leave constructive criticism, and don't give them a "neutral" score! (Neutral surveys don't get looked at, only high and low)

Agree with this comment 2 up, 0 down Disagree with this comment

EvilKen
Wednesday, March 09, 2011 @ 11:23:30 PM
Reply

I just hate when they wanna name every game they have available for pre-order lol. And they tell you everytime about the survey even tho we can only enter the sweepstakes Once. Other than that sometimes the clerks do have sumthn interesting to talk about, at the gamestops I go to anyway

Last edited by EvilKen on 3/9/2011 11:24:57 PM

Agree with this comment 0 up, 0 down Disagree with this comment

Dreno
Wednesday, March 09, 2011 @ 11:31:40 PM
Reply

Screw gamestop. They are currently in the process of charging me twice for 1 game. Complete and utter b.s.
This is the last time I order fro gs. That place = no bueno.

Agree with this comment 0 up, 0 down Disagree with this comment

WorldEndsWithMe
Wednesday, March 09, 2011 @ 11:31:51 PM
Reply

I eat register biscuits for breakfast. Nice and flaky with a little butter.

Agree with this comment 4 up, 2 down Disagree with this comment

Jawknee
Thursday, March 10, 2011 @ 12:09:48 AM

I like them with grape jam. :)

Agree with this comment 1 up, 1 down Disagree with this comment

AcHiLLiA
Wednesday, March 09, 2011 @ 11:36:06 PM
Reply

yah I hate that whenever that I go into a store and I ask what sections for a paticular item that I need or whatever and then BAM they ask u, sometimes nonsense ?'s. If it's a hot chick I'll play along.

Agree with this comment 1 up, 0 down Disagree with this comment

th3_bLy
Wednesday, March 09, 2011 @ 11:43:45 PM
Reply

Working at one, I have to say I'm a terrible employee. I only ask customers if they want the software warranties or console warranties every now and then, and I only do it because the company wants our numbers to be at a certain percentage. Otherwise, I tend to lounge around and check on customers once in a while. I want to quit, but the people I work with are good people. Oh and the fact that I can get first dibs on some games is pretty sweet too.

Last edited by th3_bLy on 3/9/2011 11:48:58 PM

Agree with this comment 3 up, 0 down Disagree with this comment

Mr Bubbles IGR
Wednesday, March 09, 2011 @ 11:44:18 PM
Reply

havent been to gamestop since i cancelled my dead space 2 preorder...they wouldn't continue my cancellation without an explanation...they just kept staring at me waiting for an explanation (AWKWARD moment), never going back. i preordered DS2 from bestbuy instead b/c they had a $10 incentive...:)

Last edited by Mr Bubbles IGR on 3/9/2011 11:44:40 PM

Agree with this comment 2 up, 0 down Disagree with this comment

kraygen
Wednesday, March 09, 2011 @ 11:58:15 PM
Reply

I only enter a gamestop once or twice a year at most and believe me, I do not get these types of questions.

If I purchase something, I put it on the counter as I very clearly say, "This is all I want." I don't give them a chance to talk to me, I say that and hold my debit card waiting to swipe it, staring at them as if they are keeping me from a funeral, I pay, I grab, I go.

If you give them a chance to speak, the ones in my local gamestop want to explain how poor and pathetic you are for not purchasing your game on 360, but they are too dumb to know it's a ps3 exclusive.

Agree with this comment 3 up, 1 down Disagree with this comment

Jawknee
Thursday, March 10, 2011 @ 12:14:48 AM
Reply

FYI.

Firmware 3.60 is live.

Agree with this comment 2 up, 0 down Disagree with this comment

Killa Tequilla
Thursday, March 10, 2011 @ 12:18:43 AM

Already copied data :)

Agree with this comment 1 up, 0 down Disagree with this comment

johnld
Thursday, March 10, 2011 @ 3:03:37 AM

150mb limit gamesaves is too little. i copied a few copy protected files and i got less than 90 left. i havent even copied ufc 2010 which is 48mb. my copy protected files arent even 5% of my gamesave i think.

Agree with this comment 2 up, 1 down Disagree with this comment

WorldEndsWithMe
Thursday, March 10, 2011 @ 12:44:24 PM

Took forever

Agree with this comment 0 up, 0 down Disagree with this comment

BikerSaint
Thursday, March 10, 2011 @ 12:16:43 AM
Reply

My 5 GS & EB store all know me & can even recite my PowerUp Pro card number by heart. I picked up over 25,000+ point's on my card in just this past February alone between my 5 stores.

Hell, one of their employees will always stop what they're doing to wait on me because I always have a bundle of games. And I work their asses off too, I usually come up to the counter with at least 15-20 used ($20 & under) games and for every console.

And they know to give me the best un-marked game box, manual & art if there's more in the back) & I make sure they also hand me every single disc to just to visually make sure it's mint(and for the correct system too).

And they also know better than to ask me those same 100 questions.

But one of them forgot & started to pick up the yellow highlighting marker to circle the survey on my receipt, when I told him to drop it & step far, far away from the marker or it could very well become a rectal thermometer.

There's only 1 employee out of all 5 stores that I can't stand, a 20 something bimbo with the "valley girl" act with a shrill voice to match.
I try to avoid her like the plague, otherwise her grating flytrap that she calls a mouth, will make my eardrums bleed out



Last edited by BikerSaint on 3/10/2011 12:18:20 AM

Agree with this comment 2 up, 0 down Disagree with this comment

Jawknee
Thursday, March 10, 2011 @ 12:22:13 AM

YES! I always love it when the needle wielding dog makes his return.

Agree with this comment 2 up, 1 down Disagree with this comment

BikerSaint
Thursday, March 10, 2011 @ 12:31:59 AM

Jawknee,

"Demon Dog" for the win!

Agree with this comment 2 up, 0 down Disagree with this comment

frylock25
Thursday, March 10, 2011 @ 7:55:03 AM

yea dude best avatar i have seen for you lol. i was hoping it was your dog from a family photo lol

Agree with this comment 1 up, 0 down Disagree with this comment

BikerSaint
Thursday, March 10, 2011 @ 10:28:01 PM

Frylock,
Nahhhhh, he's not my dog,

He's just an evil demonic possession that's taken a shine to spiritually humping my couch legs.

And ever since he's been seeing all those other red-eyes while I'm play Killzone 3, now he thinks he's a Helghast.

Agree with this comment 1 up, 0 down Disagree with this comment

Killa Tequilla
Thursday, March 10, 2011 @ 12:16:44 AM
Reply

My GS just gave me my PowerUpRewards with very little questions...

Your old (what ever PowerUpRewards I had) is going out of date, here i'll switch you over to PowerUpRewards & sign in the website to activate. That was it. When I got to GS I usually ask the questions... I buy ALMOST all my Ps3 goods there. I used to go to BestBuy or Wal-Mart, but until I found out GS was closer, I just go to GS. Any games I purchased from 2010 to now, it was at GS. Any purchases before it was Wal-Mart, BestBuy, or 7 eleven (World at War lol). Actually - Fully payed Socom 4 from GS :) just ready to pick up at release. If they ask me questions, I'll just get a flashback to this article, but I doubt it.

Last edited by Killa Tequilla on 3/10/2011 12:20:55 AM

Agree with this comment 0 up, 0 down Disagree with this comment

A2K78
Thursday, March 10, 2011 @ 12:22:44 AM
Reply

I find this entire article ridiculous and why? A salesperson/clerk(regardless of the retailer) will always present the customer with questions/recommendatsion before, during, or after a purchase since its a standard sales procedure. How do I know all this? having worked in retail(food) we were always told to recommended or pitch additional products or services to customers during or after a sale transaction. In the case of gamestop their sales clerks are merely doing what other retailers have been doing for a very long time.

Other than that I find this complaining about gamestop employees asking question ridiculous. If you don't want to be asked questions or recommends from a sales clerk, just shop online where your tranactsions are anonymous and you don't have to deal with another human being. Until then retailers like gamestop will continue to pith you(the customer) additional products/services.


"I have to say as a former employee that (at my store at least) the damn District Managers and Corporate snobs hound the underlings to ask these questions or they lose their job."

Now why are these district managers requiring you ask question? It must have something to with the facts its standard corporate policy.

Agree with this comment 5 up, 9 down Disagree with this comment

Jawknee
Thursday, March 10, 2011 @ 12:34:21 AM

That's nice. No one cares. :)

Agree with this comment 7 up, 6 down Disagree with this comment

Ben Dutka PSXE [Administrator]
Thursday, March 10, 2011 @ 12:56:23 AM

Everyone just tell him he's a genius and leave it at that.

He gets owned hardcore any time he posts, but it doesn't matter. He can't be wrong or he'll spontaneously combust.

...wait...on the other hand.....

Last edited by Ben Dutka PSXE on 3/10/2011 12:56:54 AM

Agree with this comment 10 up, 4 down Disagree with this comment

sawao_yamanaka
Thursday, March 10, 2011 @ 2:43:29 AM

Lol @ Ben and Jawknee

I just burst out laughing. Again very surprised people like him stay on this website. As for GS I haven't purchased anything from them since Mirrors Edge.
@Jawknee
I know you are buying the 3DS right? Have you seen the scam they are doing by selling the system and a game? $299.99 for both game and system. Great bundle!

Agree with this comment 0 up, 3 down Disagree with this comment

Jawknee
Thursday, March 10, 2011 @ 3:13:43 AM

I haven't seen that. I think I'm going to hold off on the 3DS until a new Zelda game is announced for it. I love Ocarina of Time but not enough to drop $299 on a 3DS. Rather get the NGP first since it will have a new Uncharted and Killzone. Plus I need to get a new iPhone soon as my 3G's screen is going out. The one day I take it out without a case, I drop it. >:(

Agree with this comment 3 up, 0 down Disagree with this comment

sawao_yamanaka
Thursday, March 10, 2011 @ 3:49:24 AM

Oh that sucks. I'm gonna wait for the new iphone when they announce it this way I can upgrade it. Well I'm gonna get the 3DS and I'm getting street fighter for free but I do want a new zelda and I want that new super mario. As for the NGP I'm definitely getting it day 1. All those games interest me minus COD.

Agree with this comment 0 up, 0 down Disagree with this comment

Jawknee
Thursday, March 10, 2011 @ 4:25:05 AM

Yea, I'm trying to hold out as long as I can for the new iPhone too. The screen on my current one comes back if I pinch the top right corner when it starts to fade so hopefully it will last long enough until the new one is released. Weird too, my Maps App freezes my phone every time I use it now. I have to hard reboot the phone if I try to use the GPS. Just started doing that a few days ago. I hate the 3G phone. I liked my original Edge one more. Was a solid phone. This one feels cheap.

As for 3DS, that Street Fighter does look sweet. I'll pick it up eventually. NGP just seems like the better of the two to get since I can only afford one for the time being. Can't wait to see what they have planned for Zelda. Are you going to get Skyward Sword?

Agree with this comment 1 up, 1 down Disagree with this comment

AStiffyIffy
Thursday, March 10, 2011 @ 10:48:58 AM

Oh look. Someone has a different point of view. And he gets bashed. Typical PSXE community.

Last edited by AStiffyIffy on 3/10/2011 10:57:32 AM

Agree with this comment 5 up, 8 down Disagree with this comment

jimmyhandsome
Thursday, March 10, 2011 @ 11:53:22 AM

@ AStiffyIffy,

yes very typical indeed...

"You disagree with BEN! YOU DUMB!"

Agree with this comment 4 up, 7 down Disagree with this comment

Underdog15
Thursday, March 10, 2011 @ 12:47:30 PM

Apparently you gents are unfamiliar with Mr. A2K78's reputation. If you read most of the things he posts, you'd be quick to ignore, also. I assure you it has nothing to do with having a differing opinion or not agreeing with Ben.

Everyone has disagreed with Ben and one another at some point. The difference is, most of us try to back up our point of view with facts.

In the past, we have all been open to A2k78's point of view, but no matter how often we ask, he NEVER supplies facts or a reason for why he thinks what he does, and resorts to insults when people don't agree with him.

If you knew that, you wouldn't be so quick to defend him.

Agree with this comment 5 up, 0 down Disagree with this comment

WorldEndsWithMe
Thursday, March 10, 2011 @ 12:47:45 PM

horsehockey, the guy didn't even disagree properly since he didn't understand the article. Of course it's store policy, the article is an opinion that said policy needs to be relaxed in the interest of actual customer service.

Agree with this comment 3 up, 0 down Disagree with this comment

Jawknee
Thursday, March 10, 2011 @ 12:55:54 PM

If you guys don't like it then you can leave. Take A2K78 with you.

Agree with this comment 4 up, 3 down Disagree with this comment

jimmyhandsome
Thursday, March 10, 2011 @ 1:25:16 PM

Ben would disagree with you, Jawknee. We add to the site traffic.

And I'm not familar with his posts, but it seems like he disagrees with the editorial at hand and just got roasted for it. He provided his opinion about brick and mortar stores vs. shopping online and you guys let him have it.

Agree with this comment 0 up, 2 down Disagree with this comment

Jawknee
Thursday, March 10, 2011 @ 1:32:43 PM

Trust us. He disagrees to disagree, he spouts nonsense then when we ask for a link or reasons he doesn't return. He's one of those trolls who drops a stinking pile then is no where to be found until he needs to offload another turd.

Agree with this comment 4 up, 0 down Disagree with this comment

sawao_yamanaka
Thursday, March 10, 2011 @ 1:59:14 PM

Just feed him a cookie and the monkey will leave only to return and spout randomness for another day.
@Jawknee
Yea I'm getting just unsure of its release date. Looks like its going to be a very fun Zelda title.

Agree with this comment 1 up, 1 down Disagree with this comment

Ben Dutka PSXE [Administrator]
Thursday, March 10, 2011 @ 8:24:05 PM

jimmy: He exists to say every single article is "ridiculous." Pretty soon, he's just going to get banned for causing problems.

There's a very big difference between disagreeing because you actually have something to say, and disagreeing because you have an ego the size of California and try to start fights.

You've disagreed plenty. Nobody is yelling at you. So don't bother with baseless accusations, please.

Last edited by Ben Dutka PSXE on 3/10/2011 8:26:32 PM

Agree with this comment 4 up, 0 down Disagree with this comment

NotGoofinAround
Thursday, March 10, 2011 @ 8:46:48 PM

Underdog claiming that a poster has to try to back up their point of view with facts when they obviously have is common-place on this site, but I think it's a lazy last bastion for people that are upset at the post but don't know how to articulate a response. And then the dog-pile starts and it turns into a gang-up on the guy that has a different opinion.

A2k78 saying that "a salesperson/clerk (regardless of the retailer) will always present the customer with questions/recommendations" is a fact, also saying "In the case of Gamestop their sales clerks are merely doing what other retailers have been doing for a very long time" is a fact.

A2k78 keep it up because some people read your stuff and agree but are scared to speak up because of the elitist nature of this group. Unfortunately I feel eventually you will fall out and just get sick and tired of the "cool guys" like I have. This site's facade of being an intelligent, friendly place to discuss opinions of games and the industry is total BS.

Agree with this comment 1 up, 8 down Disagree with this comment

Ben Dutka PSXE [Administrator]
Thursday, March 10, 2011 @ 9:06:13 PM

Good. Then get out. You've been trying to get banned since you signed up.

Agree with this comment 6 up, 1 down Disagree with this comment

Nlayer
Friday, March 11, 2011 @ 1:02:42 AM

I don't mean to add to the controversy, but it has kind of seemed like this site has gotten more bias over the past year. Like, "my way or the highway" type of news posts and comments.

But that's just my view on it. I'll shut up now. ;_;

Agree with this comment 1 up, 2 down Disagree with this comment

Underdog15
Friday, March 11, 2011 @ 9:01:42 AM

"Underdog claiming that a poster has to try to back up their point of view with facts when they obviously have is common-place on this site, but I think it's a lazy last bastion for people that are upset at the post but don't know how to articulate a response."

When have I ever blasted a person without articulating a response? Go. Go now and find me a single solitary example of when I resorted to something as base as name calling. I CHALLENGE you to do so. You won't succeed.

Similarly, I find that to be incredibly hypocritical of you, considering just the other day, many people articulated educated responses to an opinion you had, and you resorted with absolutely no response to them. You provided NO rebuttle at all. You simple rambled on about some anti-corporation crap. Talk about the kettle calling the pot black! Just because you talk and talk and talk, doesn't mean you've provided a thorough or thought provoking response.

In the case of A2k78, yes, I agree with you that he made some true statements. I disagree that everyone ganged up on him. Only Ben and Jawknee got angry with him, and I simply shed light on WHY they did that. I did not attack him in this thread.

But back to the point I was making... yes, I agree that he made true statements, but the frustrating part is that he was trying to somehow Disagree with Ben's article... by saying that the employees have no choice but to say stuff is true... Ben never blamed employees like A2k78 said. And he FULLY understands how the system worked. He simply said he believes they should lay off to make the visit more enjoyable for patrons.

If A2k78 wanted anything to disagree with, he should have commented more on various ways of making the experience enjoyable, or he should have claimed that he liked being asked all those questions. He simply either didn't understand or read the article.

I dunno... if I was a betting man, I'd say you are still upset about the other day's article. You SHOULDN'T be. You should move on and continue contributing, because as far as I can tell, aside from that one solitary thread, you provide some good points and discussions!

But not A2k78. He literally drops negativity, and never shows up to defend himself. He exists to disagree. Never comment. If he did anything really wrong, he would have been baned. It's hard to say we only like good posters, because he and guys like _______ are still here unbanned.

No... we're just getting tired of the same ol' same ol' and some of the regulars (who OFTEN disagree with each other!!! See the disagreement me and Jawk have had over used games, or me and WorldEndsWithMe over football games and other sports. Ben and I often see eye to eye on many things, as I think we're probably quite similar in tastes and even education, but I have disagreed with the occasional review or comment, but not often) have merely decided to call him out on it.

@Nylayer (and still NGA)
Look... face it... there are good ways to disagree. And you can do that. And people will respect it, but they're not going to suddenly agree. You can't call that BIAS, Nlayer. People get all upset and think there's bias or whatever, just because they can't agree with a comment. Look, no one here is going to fully convince another into converting to their way of thinking.

But is it REALLY too much to ask to have people both back up their stance with facts AND reply to another person's posts? You can't have a discussion by ignoring what people say, and you can't start a conversation about an article if you either don't read it or completely misunderstand.

Agree with this comment 4 up, 0 down Disagree with this comment

Underdog15
Friday, March 11, 2011 @ 9:03:22 AM

p.s. based on the 7 downvotes he got, and the other threads where he gets 10+ downvotes, I think it's safe to say more than the 2 or 3 that reply disagree. Don't you?

Agree with this comment 2 up, 0 down Disagree with this comment

Nlayer
Friday, March 11, 2011 @ 11:07:23 AM

I'm not trying to defend anyone. The comment section on this site is very tame compared to other sites. I expect some bias in the comment section. Although usually opinions get disagreed with all the time. Almost in the way that people like to disagree with people just for the sake of disagreeing. The disagreements that people post seem too strong (Like they go too far with bashing other's opinions they disagree with). But that is what the internet is all about I assume.

I guess what really bothers me is that the news articles seem more like blogs than anything else. But that might be what the site is going for.

I didn't mean to offend anyone with my comments and I apologize if I did. I usually don't post this much. I try to stay out of the drama here.

Agree with this comment 0 up, 1 down Disagree with this comment

Underdog15
Friday, March 11, 2011 @ 12:52:06 PM

Well, it's true, in one sense about the types of articles found on this site.

It can be hard to differentiate for some people, I'm sure. I find this site has a mix of editorials or opinion based articles like this, reviews, previews, and news. I don't know if anyone really wants it labeled which one it is. Maybe they do, I don't know. I know editorials have EDITORIAL written, but even then, people respond as if it's false news. lol

Agree with this comment 2 up, 0 down Disagree with this comment

Nlayer
Thursday, March 10, 2011 @ 1:10:24 AM
Reply

I never before had this problem with Gamestop. I go up to the counter and hand the person what I wish to buy. He asks me if I found everything alright. I say yes. Then he starts to scan it and grab the discs (They don't keep discs on shelves in case of theft). As he does this he asks if I need any Pre-Orders and if I have a card. I say no to these and he accepts my answer.

The only time we talk a lot is when I am willing to have a conversation about a title that we both are interested in (I usually bring the cnvo up, and only when I am the only one in the store). Where I live, which is a large city, the people who work at Gamestop are actual Gamers. And most of them love PS3 too (But they don't force Xbots to like it)! I have 6 GS stores in my city, none of them have problems. I guess I am lucky to have better management where I live. Whenever a customer in front of me takes a while because the customer keeps asking questions to the employee, the employee apologizes for the wait after the other guy leaves just like any other retail store.

It's a really great business here. Plus, my emails get answered quickly and they usually help me a lot online. Sure, the prices might be a bit high but the service I get is amazing! A lot better then Hastings or Walmart (My three Walmarts only ever have one checking lane at a time open! I hate that)

Your story is funny though. But I don't think you should judge a company on bad management. It's easy to do that, yes, but it's the area's fault most likely. (Based on my experience anyways...)

Agree with this comment 1 up, 1 down Disagree with this comment

kraygen
Thursday, March 10, 2011 @ 2:26:23 AM
Reply

I will say this, I don't even know what this gamestop power pro deal is, no gs employee has ever pitched it to me.

However this is most likely due to the fact they are all trying to convince me that 360's print money and I am insane for not making all of my purchases on that particular system. Like trying to convince me that heavy rain will be on 360 one day, I'm beginning to believe being in a gamestop causes the loss of brain cells.

I can see it now,

surgeon generals warning: Gamestop is more detrimental to your health than cigarettes or marijauna, please use at your own risk.

Agree with this comment 4 up, 1 down Disagree with this comment

BikerSaint
Thursday, March 10, 2011 @ 11:00:52 PM

kraygen,

The PowerUp card replaces the old Edge card that GS & EB used to give to the customers.

There's 2 different cards, & both give you points every time you buy, towards Gamestop's new catalog of gaming stuff.

1. There's the regular "basic" PowerUp card that's free, which only gives you these few basic rewards...

Points per new games 10 Points
Point's per Pre-owned games 20 Points
Trade bonus 20 Points per $
A birthday Bonus
Exclusive members-only offers
Entry into monthly epic reward 1 Entry
Online card activation 250 Points
Establishing your games library 250 Points.

2. Then there's the better PowerUp PRO card cost's $14.99 yearly and you get the subscription to Game Informer magazine(I have this one and have accumulated almost 40,000 points already).
Plus you also get this too...

Welcome offer on pre-owned games: a buy 2-Get one free coupon
Points per new games 10 Points
Point's per Pre-owned games 20 Points
Trade bonus 20 Points per $
A birthday Bonus
Exclusive members-only offers
Entry into monthly epic reward 2 Entries
Online card activation 250 Points
Establishing your games library 250 Points.
Upgrade to Pro tier 250 Points
Point bonus for purchases 10%
Pre-owned product discount 10%
Trade bonus 10%
New strategy guide discount 10%

You can check out all PowerUp Rewards info here, plus what's in their rewards gift catalog here...
Some of the gift's are junk in my opinion, but there's a few worth trying to get, like free game DLC downloads, $20 & $50 PSN cards, and coupons worth anywhere from $5 off on up to $50 off coupons on certain items purchased any GS store

www.PowerUpRewards.com

Agree with this comment 1 up, 0 down Disagree with this comment

aaronisbla
Thursday, March 10, 2011 @ 2:27:23 AM
Reply

Ben, whats a 'gamestop'?

Agree with this comment 2 up, 1 down Disagree with this comment

johnld
Thursday, March 10, 2011 @ 3:00:48 AM

its that store where microsoft dumps their money to push their products because they really cant keep up with sony quality or nintendo experience.

Agree with this comment 5 up, 0 down Disagree with this comment

DIsmael85
Thursday, March 10, 2011 @ 4:14:27 AM

Actually I think you mean Wal-Mart. The one by where I live has the smallest PS3 section ever. They are heavy Xbox 360. Hell, the MvC3 tournament they held there was Xbox 360 only. I was like come on?!?

Agree with this comment 0 up, 0 down Disagree with this comment

Temjin001
Thursday, March 10, 2011 @ 9:42:02 AM

i doubt a retail super giant is being told how to merchandise their product from MS. granted, ms could be paying for higher product visibility or placement, but remember the quantity of product ordered and placed on the floor is determined by walmart (just like any other business).
it is possible that in your area, ps3 just doesn't sell as well, therefore they allot that product line less space. that is just basic business common sense.

Agree with this comment 0 up, 0 down Disagree with this comment

Clamedeus
Thursday, March 10, 2011 @ 10:25:23 AM

The GameStop near me has an equal sized shelf for 360 and PS3. Which is good, so this way they have a bigger selection to choose for games on either side.

Agree with this comment 0 up, 0 down Disagree with this comment

Temjin001
Thursday, March 10, 2011 @ 10:36:39 AM

Same here, Clamedeus. Most any videogame store I go into in my area has those two sections relatively equal in size. Years ago that wasn't how it was, but now it is.

Agree with this comment 0 up, 0 down Disagree with this comment

DIsmael85
Thursday, March 10, 2011 @ 1:36:53 PM

@ Temjin
You know I was being pretty sarcastic right? It was in reply to the Gamestop is so Xbox 360 oriented.

Agree with this comment 0 up, 0 down Disagree with this comment

___________
Thursday, March 10, 2011 @ 4:06:46 AM
Reply

not only gamestop, everyone these days does it!
reason i hate EB is there games be it new or used are about 30 bucks more then other stores, and they sell used games as new.
bought a brand new copy of MVC3 today, got it home and its got scratches all over it!
looks like a cat attacked it!
gotta take it back tomorrow.
there a rip off for accessories too, they want 600 bucks for a G27 but DSE had them last week for 480!

Agree with this comment 0 up, 2 down Disagree with this comment

th3_bLy
Thursday, March 10, 2011 @ 6:46:49 PM

I don't know what store you're buying from, but that's ludicrous. EB/Gamestop sell new games at retail price, as any other place that sells video games. Unless a store that sells video games is independently owned, new video games are at suggested retail price.

Agree with this comment 0 up, 0 down Disagree with this comment

DIsmael85
Thursday, March 10, 2011 @ 4:11:15 AM
Reply

Skipping along through the comments. I don't think it's so much the employees faults as it's the whole company. They are seriously losing touch with how people are. Before I left that wretched place, the company was certainly headed in the wrong direction with how they treat customers. They expect their employees to treat people like idiots and ask those ridiculous amount of questions that annoy more than anything. Corporate is just a bunch of idiots sitting there acting like they know what people want and like. It's really silly.

I'm with you Ben on Gamestop shifting into a 100 questions situation. I almost feel like I should be like "Yo bro, you wanna buy me dinner after this?"

Agree with this comment 1 up, 0 down Disagree with this comment

Geobaldi
Thursday, March 10, 2011 @ 4:18:41 AM
Reply

Between Amazon, Steam, Ebay, Newegg, GoGamer, GoG, and the many other sites I purchase my games, I have no need, or desire, whatsoever to even step into a Gamestop anymore.

Agree with this comment 3 up, 1 down Disagree with this comment

SSRGohan
Thursday, March 10, 2011 @ 5:40:12 AM
Reply

i have been getting my gaming fix from Amazon & Gamefly. I left that gamestop boat in that merger with eb games then they jacked up prices, back in the day i used to compare prices between eb & gamestop and actually did save some money but now days they want your soul too!

Agree with this comment 0 up, 0 down Disagree with this comment

Lotusflow3r
Thursday, March 10, 2011 @ 6:35:40 AM
Reply

Yup. How it is at all retail. Money, money, money.

It was like that at GAME (UK), i quit not long ago. All the questions you got is what i was pressured to ask. By the end, i was telling people to go online.

I did Sony proud btw. And you'd be shocked at how much M$ interferes with company procedures. They literally want to brain wash and pass it on!

Last edited by Lotusflow3r on 3/10/2011 6:38:12 AM

Agree with this comment 2 up, 0 down Disagree with this comment

PS3_Mom
Thursday, March 10, 2011 @ 8:20:17 AM
Reply

You guys actually have it easy. As a middle aged mom, and avid gamer, I have your issues and they talk to me like I am a 5 year old! Yes, I know I am buying an M rated game! But when I preordered Killzone 3 at Best Buy (because I had $10 in reward certificates), I didn't get the code for my pre-order bonuses when I picked up the game. I talked to about 5 people in that store that had no idea what a code to download my bonuses was. I certainly don't have this problem at Gamestop!

Agree with this comment 4 up, 0 down Disagree with this comment

Temjin001
Thursday, March 10, 2011 @ 9:35:14 AM

lol, yeah, Ben needed to add the "M-rated" card check to that laundry list.

Agree with this comment 0 up, 0 down Disagree with this comment

slugga_status
Thursday, March 10, 2011 @ 10:12:20 AM

Your kids must know they have one cool mom..Only games I remember my mom being good at were Columns and Ms. Pacman..

On another note..speaking on GS and Killzone..I pre-ordered KZ3 and they told me my unlock code for the weapons were in the game case. I knew it was wrong info..It was supposed to be on my receipt but it wasn't..ended up just buying the dlc..

Last edited by slugga_status on 3/10/2011 10:14:39 AM

Agree with this comment 0 up, 1 down Disagree with this comment

BikerSaint
Thursday, March 10, 2011 @ 11:17:43 PM

I'm not sure if the pre-order codes were the same(probably not), but the huge super-code voucher coupon for the Helghast Edition, was included inside the game box behind the manual.

The super-code voucher included....

Retro Map Pack featuring 2 popular maps from KZ2.

Fast Starter Pack featuring double XP for the 1st 24 hours of multi-player.

Guerilla Pack allowing full access to ALL weapons & abilities for the 1st 24 hours of multi=player.

A PS3 KZ3 dynamic theme

The KZ3 soundtrack

And also bonus video content giving you the behind-the-scenes look at the making of the game..

BTW, they also included a free beta code for SOCOM 4, for when it becomes available.

Agree with this comment 0 up, 0 down Disagree with this comment

Temjin001
Thursday, March 10, 2011 @ 9:33:57 AM
Reply

http://www.joystiq.com/2011/03/10/ea-40-of-game-sales-digital-npd-becoming-less-relevant/

i wonder if gamestop realizes that their efforts to increase their average sale may be pushing more consumers to a digital outlet instead. ultimately speedily progressing their own extinction process.

Agree with this comment 0 up, 0 down Disagree with this comment

Excelsior1
Thursday, March 10, 2011 @ 9:35:44 AM
Reply

oh man, good ol' gamestop. they are so pro 360 it makes my blood boil. you practicaly have to beg for a ps3 product in there. i wanted a backwards compatabile ps3, and finally found a refurbished 1 for $300. when i got here to buy it, they said dude you don't want to get that becuase it's prone to ylod, and blu ray failure. sony took out the backwards compatability becuase if you play ps2 games on it, it ruins the drive on it. ???first time i heard that.
i have twice been told sony is getting out of the console business at gamestop!

Last edited by Ben Dutka PSXE on 3/10/2011 10:20:16 AM

Agree with this comment 0 up, 0 down Disagree with this comment

DIsmael85
Thursday, March 10, 2011 @ 9:51:07 AM

*sigh* So yeah I'm going to assume you have a few bad folks working at the Gamestops around you. I have never experienced this type of thing at any Gamestop I've ever been to. Maybe from Austin to Dallas they just have better folks working there? I dont think Microsoft has anything to do with how those individuals form their opinions. It's quite possible that they are young and very ignorant on how good customer service should be. I do feel for you on your experience though, I'd have been pissed and asked to speak to a manager or district manager.

Agree with this comment 0 up, 0 down Disagree with this comment

Temjin001
Thursday, March 10, 2011 @ 10:12:51 AM

I think you hit on the head their DIsmael85. It's not some corporate conspiracy against Sony(biting a hand that feeds you makes no sense). Instead, it's petty fanboys propagating their personal biases onto consumers with dreamt up delusions and lies to serve the self interested desires of their heart.

Agree with this comment 0 up, 0 down Disagree with this comment

Excelsior1
Thursday, March 10, 2011 @ 12:14:08 PM

a customer came in and was asking for a special editition batman aa for the ps3, and i overheard him being told the 360 version is superior. he should get that. that's what i mean about begging for a ps3 product.

i don't think it's a corporate conspiracy, but sometimes it feels like it. it probably is fanboyism by certain employees in my area, but i sure do overhear a lot of it. get the 360 version. live is better.

Agree with this comment 0 up, 0 down Disagree with this comment

Jawknee
Friday, March 11, 2011 @ 11:02:49 AM

Temji, there is something called AD REVENUE. Gamestop gets paid by certain brands to promote their products. MS pays AD REVENUE to promote its products. It's not just "petty fanboys" peddling their nonsense. MS pays AD REVENUE for AD SPACE which translates into workers and store over promoting their products.

No conspiracy, simple marketing.

Agree with this comment 0 up, 0 down Disagree with this comment

Ben Dutka PSXE [Administrator]
Thursday, March 10, 2011 @ 10:22:21 AM
Reply

I don't know why anyone would assume I'm blaming the employees.

I worked at an EB. Of COURSE it's the company. The DMs and the other higher-ups constantly trying to find new ways to keep the employee talking to the customer. And by the way, all the bosses treat the underlings like they're 5, so the employees are probably just mimicking that attitude when dealing with customers.

Agree with this comment 3 up, 2 down Disagree with this comment

slugga_status
Thursday, March 10, 2011 @ 11:17:57 AM

I really think it's a little of both. On one hand we know the employees have a job to do. It's when they go beyond their job when it becomes a problem.

For example, when I don't go to my regular GS all I get asked is do you own 360? yes. This game is better on 360? no it isn't. Or I overhear a conversation with the employee bashing the ps3.

I think it's a issue that's pinned on the company and some employees but certainly not all. My regular GS all I get asked about is if I want to pre-order anything else for ps3 while I'm there..

Agree with this comment 3 up, 0 down Disagree with this comment

PANICinc
Thursday, March 10, 2011 @ 12:37:29 PM

I currently work as the ASM of my local GameStop. You're absolutely right Ben! The corporate side of the company are constantly pushing us to push more crap. My DM tries to treat us like kids, even though 80% of my store has 4+ years on him, plus more retail experience.
I love my job, but I hate the negative cloud that shrouds the company! BTW, my store is the #1 PS3 store in our Region! We try to be console neutral with our customers, but nothing feels better than putting an XBOX fanboy, hell, ANY fanboy in their place with facts!

END Rant

Agree with this comment 5 up, 0 down Disagree with this comment

DIsmael85
Thursday, March 10, 2011 @ 1:38:24 PM

"I have no intention of being rude to anyone, but I'm sorry GameStop, your employees are testing my patience."

I think that's probably why I said what I said. :D But yeah either way I am with you on how Gamestop/Eb Games works. It's pretty ridiculous.

Last edited by DIsmael85 on 3/10/2011 1:40:20 PM

Agree with this comment 0 up, 0 down Disagree with this comment

NoSmokingBandit
Thursday, March 10, 2011 @ 10:57:29 AM
Reply

The gamestop i go to is actually very nice. Theres one guy who is always there and he actually knows what he is talking about (except he told me Prototype was good...), doesnt bug me with stuff like this, and doesnt seem to have a hard-on for the 360 like other Gamestops. Maybe i have the one gamestop that is worth going to.

Agree with this comment 2 up, 0 down Disagree with this comment

Clamedeus
Thursday, March 10, 2011 @ 11:21:36 AM
Reply

I wish the Gamecrazy that was near me was still here, the people who worked there are awesome, and funny. They would even play a game against you (The customer) they had a TV and a console behind the counter he would give you a controller to play against him if you wished.

It was awesome, they didn't do any petty console war or anything they knew what they were talking about and liked to talk to the customers and everything, it was a cool place to hang out and talk as well.

Agree with this comment 3 up, 0 down Disagree with this comment

PS3_Mom
Thursday, March 10, 2011 @ 3:22:56 PM

Same here. I miss Game Crazy!

Agree with this comment 1 up, 0 down Disagree with this comment

telly
Thursday, March 10, 2011 @ 11:22:06 AM
Reply

15 or so years ago, EB's were an awesome place to hang out with fellow gamers and talk shop. I worked at one in the late nineties and it was a pretty positive experience (loved the discounts, obviously.) But even compared to when I started and when I left maybe a year later, things were changing big-time. TONS of pressure to upsell everything, to remind EVERY caller that a Dreamcast could be pre-ordered for just 10 dollars, etc. When I went back to that and other EBs in the years afterward, I just found the experience unbearable thanks to the insane amount of pestering from the store employees. I last visited one maybe two years ago for the hell of it, and it was even worse than i remembered. I walked out without buying a thing. I'll never go back. Amazon all the way.

Agree with this comment 0 up, 0 down Disagree with this comment

BIGRED15
Thursday, March 10, 2011 @ 1:36:01 PM
Reply

I have never had this happen to me before. So, my gamestop is probably more tolerable than others?

Agree with this comment 0 up, 1 down Disagree with this comment

Ben Dutka PSXE [Administrator]
Thursday, March 10, 2011 @ 3:20:03 PM

No, it just means the employees ignore their bosses.

Agree with this comment 3 up, 1 down Disagree with this comment

Scarecrow
Thursday, March 10, 2011 @ 2:23:31 PM
Reply

Haven't been to that store in ages.

A complete waste of time. And the only reason why they're full is because they waste people's time.

Agree with this comment 1 up, 0 down Disagree with this comment

thj_1980
Thursday, March 10, 2011 @ 3:04:29 PM
Reply

The only thing that pisses me off about ebagames or gamestop is:

1. Pricing overpriced used and new games. 90% of the time it is overpriced. As of current the playstation 3 version of black ops is $65 plus tax
world at war is $30 new and mw2 is $50 new

Special Editions sometimes go cheap
like world at war special ediiton for 360 was $10 brand new

2. New games:

I don't know if they know the meaning of new games, but really I tried to purchase Dante's Inferno new there and it was a opened box with the code activated and the cardboard case was a mess. That to me is used and not new. They tried selling me a used game saying it was new. Makes no sense to lie to customers

3. Exclusives

What ever happen to pre-ordering and getting special content at other retailers?

Special editions are no longer found anywhere in Canada locally besides at gamestop(besides dead space 2) I like it better when I got my special editions and pre order codes at future shop and other retailers other then 1 retailer.

Agree with this comment 1 up, 0 down Disagree with this comment

slugga_status
Thursday, March 10, 2011 @ 4:57:07 PM

I agree with you on the pricing. I don't understand how a used game can only be $5 cheaper then the original. Yet your CoD examples don't support you case b/c retail stores still sale MW2 at full price. Not to mention the original MW just went down in price ever so slightly.

Haven't had too many experiences with them trying to sell me a used game as "new" though. Hope you didn't make that purchase man. Nothing like that "new game" smell..

Agree with this comment 0 up, 0 down Disagree with this comment

Minishmaru
Thursday, March 10, 2011 @ 3:21:06 PM
Reply

I dunno...I'm usually treated very nicely at my Gamestops...probably cuz I'm one of their favorites lol. What can I say I'm very likable ;-D

Agree with this comment 3 up, 0 down Disagree with this comment

THEVERDIN
Thursday, March 10, 2011 @ 5:11:33 PM
Reply

Maybe it's age related. I'm an older gamer 58 to be exact. I just recently went in to pre-order L.A. Noire for the bonus content, I usually buy from Amazon, and didn't get anything but what I asked for and no questions asked.

Agree with this comment 1 up, 0 down Disagree with this comment

BikerSaint
Friday, March 11, 2011 @ 12:03:14 AM

Techy,
I thought I was the only one here at 58, but it's always good to see another gamer as old as I am.
BTW, who's older, me or you?....November 5th here.


Anyway by our age, gaming is already embedded in our DNA, so all us old-school pre-geezer gamers got to stick together.

Agree with this comment 0 up, 0 down Disagree with this comment

THEVERDIN
Friday, March 11, 2011 @ 7:19:07 PM

Janurary 11 Biker Saint

Agree with this comment 0 up, 0 down Disagree with this comment

BikerSaint
Friday, March 11, 2011 @ 10:41:53 PM

Techy,
OK, I got ya beat as oldest gamer geezer by a couple months then, LOL.

BTW, speaking of old, I'm on a tear to buy back all those golden oldie consoles that I had & sold, while I was young & stupid.

Just re-bought a mint retro Intelivision I & an Intellivision II,

Plus these Intellivision games for my collection(so far)...

Armor Battle
Astrosmash
Boxing
Burgertime
Beauty & The Beast
Demon Attack
Dragonfire
Frogger
Golf
Hockey
Ice Trek
Las Vegas Poker & Blackjack
Major League Baseball
NFL Football(w/complete playbooks)
Night Stalker
Pitfall
Sea Battle
Snafu
Stampede
Triple Action
Tron Deadly Discs
Utopia

I also plan to re-buy my old Colecvision console, plus the 3 amigo's,....I mean three numbered Atari's too.

Agree with this comment 0 up, 0 down Disagree with this comment

THEVERDIN
Saturday, March 12, 2011 @ 3:46:44 AM

@ Biker Saint Do you have an Sega Master System? I still have mine ,but don't have my Atari an my Genesis + Sega CD, wish I would have kept them.

Agree with this comment 0 up, 0 down Disagree with this comment

BikerSaint
Saturday, March 12, 2011 @ 10:31:14 PM

Tech, no I forgot, that's another one I want to re-buy again.
Plus I also need to add these into my collections too...

Atari Lynx, 2600, 5200, 7200,
Colecovision,
DS Lite, DSi, DSiXL, GB Micro, 3DS,
Genesis Master Drive,
NeoGeo,
Sega Nomad,



Here's the systems & hand-held's I do have in my collections with the number of games I have listed to the right of each console/hand-held(so far)....

INTELLIVISION-I 23
INTELLIVISION-II
SNES (packed away due to limited space)
JAGUAR 34
3DO 45
VIRTUAL BOY 1
N-64 79
GENESIS 146
SATURN 75
DREAMCAST 49
GAME CUBE 65
PC 1
WII (new 2010 black model W/ built-in Motion+) 13
XBOX 257
360 109
PS1 551
2x PS2's (1 fat, 1 slim white) 394
PS3 125

MISC. SYSTEMS
OnLive Console (Streaming)
TELESTAR ALPHA Console (Self contained - 4 games)
ZONE 60 Console(Self contained - 60 retro games)

HAND-HELDS
SEGA GAME GEAR 8
GB POCKET 5
2x GB COLOR's (different colors) 24
2x GB ADVANCE's (different colors) 10
GB ADVANCE "SP"
DS 9
5x PSP's (1-1000, 3 2000, 1 3000, in different colors)

Agree with this comment 0 up, 0 down Disagree with this comment

AnonWTF
Thursday, March 10, 2011 @ 6:03:12 PM
Reply

Sometimes it isn't because the customer service is bad. It is just the customers are ass holes and I would know because I work in retail.

So far, I see no reason in throwing your damn wallet or purse into the face of a gamestop employee for asking you a few questions "IF" they are multi-tasking.

1. It is not their fault
2. 1 second doesn't equal a minute
3. treat others as you expected to be treated

Also, there is a flip side to this. In which I feel customer service is just fu**ing awful, but ending rageful rant here.

Last edited by Ben Dutka PSXE on 3/10/2011 6:17:23 PM

Agree with this comment 0 up, 0 down Disagree with this comment

DjEezzy
Thursday, March 10, 2011 @ 8:35:49 PM
Reply

If you're a student or Mom/Dad you can get free amazon prime for 1year-Student,-Mom/Dad. Found that out on AVS forums. Free shipping for 3 months is pretty awesome.

Agree with this comment 0 up, 0 down Disagree with this comment

NotGoofinAround
Thursday, March 10, 2011 @ 9:02:55 PM
Reply

This article is so irrelevant to Gamestop, considering they do this at every single retail outlet these days. You could have easily copy pasted Blockbuster or Best Buy over the Gamestops. Truth is it's up to the employee to quickly decide whether the customer will be interested in certain things you are up-selling like a rewards program or a GI subscription. The problem with Gamestop is they get a lot of parents that don't know a whole lot about gaming so they just go through the motions of the up-sell without having to think about it, I guess the real complaint would be against the employees who are over-worked and under-paid that just don't care anymore. Good customer service isn't dead it's just rare.

Agree with this comment 2 up, 5 down Disagree with this comment

Ben Dutka PSXE [Administrator]
Thursday, March 10, 2011 @ 9:05:01 PM

Entirely untrue.

I never have this happen at Best Buy. I pick up something, bring it to the register, pay for it, and leave. This is what happens at every retailer I go to...except GameStop.

And GameStop employees are specifically TOLD to ignore whether or not the customer wants to hear it; they'll tell it to everyone, unless they're convinced they've heard it before.

Agree with this comment 4 up, 1 down Disagree with this comment

Nlayer
Friday, March 11, 2011 @ 1:05:46 AM

"This is what happens at every retailer I go to...except GameStop."

That's funny. It's the completely opposite way for me. GameStop is the only physical store that treats me well. But that's just my two cents...

Agree with this comment 1 up, 1 down Disagree with this comment

slugga_status
Friday, March 11, 2011 @ 8:02:18 AM

I have to disagree. It truly depends. If you go to Best Buy and get a game you don't usually get any questions upon check out. Say you buy a TV then they'll ask you if you want the additional warranty coverage. No questions if I go to Wal-Mart, Target, and...geez who even goes to BlockBuster these days?

At a Gamestop that you are not a regular at you get asked if you have the Power card. If not, they ask if you want it. Then you get asked if there's anything you want to pre-order. Even if you say no they still go ex: "Are you sure? No Call of Duty? No Madden?" While all this time you could've paid and left.

Agree with this comment 0 up, 1 down Disagree with this comment

Underdog15
Friday, March 11, 2011 @ 9:13:16 AM

@NGA
I think you have a point, that it does happen at more stores than just GameStop, but I do think GameStop is a little more pre-disposed to such an experience simply because the decision to prod those types of questions are indeed in the training manual! The GameStop nearest me and the two at the malls I shop at in my city all try to upsell every time. Maybe it's just a coincidence, but I'm not so sure.

You may get that at a BestBuy, but I think that's more of a solitary example from store to store.

For me, regardless of where I'm shopping, I do get annoyed beyond the first upsell attempt. And if GameStop employees are more predisposed to prod extensively (as they are supposed to do, whether they do or not) I agree with Ben that I wish they'd back off.

It never happens at WalMart or BestBuy, for example, I find. At BestBuy, I grab my game and go to the checkout, end of story. But there's alot of bestbuys, and I'm sure it's different elsewhere.

Agree with this comment 0 up, 0 down Disagree with this comment

Qubex
Thursday, March 10, 2011 @ 9:04:56 PM
Reply

Some great posts and stories guys... incredibly funny some of it...

I don't have a GameStop in Singapore, but anyway... here we just walk in a buy. No one cares, and no one tries to convince you otherwise. The Chinese like to make money, and is all that matters...

Q!

"play.experience.enjoy"

Agree with this comment 1 up, 0 down Disagree with this comment

Nlayer
Friday, March 11, 2011 @ 1:07:52 AM

I agree with how great the stories are. The comment section was just as amazing to read as the article. :D

Exciting stuff!

Agree with this comment 2 up, 0 down Disagree with this comment

hadouken
Friday, March 11, 2011 @ 1:06:03 AM
Reply

Interesting topic. I agree gamestop does suck badly. I went there and they lost my killzone 3 pre order some how. I waited at least 40 minutes for them to sort it out.

As for the employees all I can say is it's their job to offer stuff that nobody is wanting to buy. I'm done with gs though ebay and Amazon will be my gaming destinations now.

Agree with this comment 1 up, 0 down Disagree with this comment

KingFate
Friday, March 11, 2011 @ 4:56:15 AM
Reply

I've never had a problem at one of the GameStops I got to, but that may because they shuffle through employees on a very regular basis, it's rare for me to see the same person there for more than 6 months.

You just need to hunt for a GOOD gaming store, I mean Amazon is great, but it's kind of nice buying it and having it in your hands within moments.

Agree with this comment 1 up, 0 down Disagree with this comment

JROD0823
Sunday, March 13, 2011 @ 12:36:22 PM
Reply

I feel bad for all of you guys that have awful experiences at gamestop. My gamestop is awesome. Everyone is cool, knows me by name, and because of that, they don't ask me those silly questions.

Agree with this comment 2 up, 0 down Disagree with this comment

Ather
Sunday, March 13, 2011 @ 3:29:09 PM
Reply

I know they want more money, but please be intelligent about it. If we want to trade in or preorder, we'll do it right away, not sit there waiting for you to ask, hemmming and hawing to ourselves how you're not asking and we don't know whow to trade in or preorder. We get we can ask you to trade or preorder.

Agree with this comment 0 up, 0 down Disagree with this comment

wryslok
Monday, March 14, 2011 @ 2:16:27 PM
Reply

I stopped going to GameStop recently because of this EXACT problem.

It is especially bad if your clerk is one of those talky-excitable nerds.

THANK YOU for this article!!!!!!!!!!!!!!!!!!!!!1

Agree with this comment 0 up, 0 down Disagree with this comment

Prince Perry
Sunday, March 20, 2011 @ 6:09:38 PM
Reply

Well. I work at Gamestop....and I'm sorry to say, I agree. To an extent though. We are required to ask a billion and one questions as a part of our "Circle of Life" (just the process and order of which we ask questions). According to whatever Gamestop God out there that created it, it's supposed to help our sales and stuff. Sometimes, it actually does help when we push people. The only thing that makes it "good" is the fact that every employee is competing within the company to reach a sales goal and hopefully move up to a managerial position because we know they pay a hell of a lot more than what we start off with.
So we push people into buying the PowerUp card and preordering games to make our numbers go up.

My manager realizes that it's quite annoying though and tells us not to overdo it. It's probably why we've been the best (or sometimes second-best) store in the DFW area (:

But don't be upset with the employees so much. It's really corporate that bugs the hell out of us and even sends people into the store to spy on us and make sure we do it...

Last edited by Prince Perry on 3/20/2011 6:11:17 PM

Agree with this comment 0 up, 0 down Disagree with this comment

Leave a Comment

Please login or register to leave a comment.

Our Poll

Will Advanced Warfare rejuvenate Call of Duty?
Yes, this is just want CoD needed.
I hope so; it looks promising.
I doubt it, but I'm not sure...
No chance; CoD is going down.

Previous Poll Results