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Sony Issues PSN Q&A Restoration FAQ

Even though the PlayStation Network is back online, users still have plenty of questions.

And you'll likely find an answer at the PlayStation Blog, where many of the more common questions receive replies; one of the most important is an answer to, "So what exactly is working right now?"

"Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Netflix, Hulu, Vudu, and MLB.tv, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), in-game leaderboards, and PlayStation Home."

That's a handy list, isn't it? They also confirm that three update periods for the PlayStation Store were missed, and that means content like the MotorStorm: Apocalypse demo didn't make it. But all of that is coming and to help catch up, they'll be updating "multiple times per week" so everything gets back to normal ASAP. Also, Plus members shouldn't be affected too badly, as Sony will continue where they left off on the Plus content calendar.

Tags: psn, psn outage, playstation network, psn restoration

5/16/2011 12:04:41 PM John Shepard

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Comments (34 posts)

Alienange
Monday, May 16, 2011 @ 12:22:02 PM
Reply

That certainly IS a fine list. Now, who's got the nerve to be the first to try it out?

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Highlander
Monday, May 16, 2011 @ 12:25:13 PM

Well, apart from Qriocity and the video services, I tried everything else last night and it's working just fine. the main Qriocity site is working too. So at least the PSN/Qriocity authentication is back up. The primary remaining element is the commerce servers.

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Highlander
Monday, May 16, 2011 @ 12:22:56 PM
Reply

I'm glad that Sony are beginning to move forward from this, it's been an horrendous episode for them. Already I see the next round of complaints coming from people demanding to know about the Welcome Back package on other sites. I suppose that having PSN back was a high point that faded very quickly in the entitlement minded.

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BikerSaint
Monday, May 16, 2011 @ 12:39:27 PM

Hey Highlander,
How cool is this..... I went into Killzone 3's stats site to see how far back I am now compared to the rest of the world since my PS3 died in March......
and I was prompted to change my PSN password right from there.

As for the info you gave me for deactivating my 2 old PS3's, Thanks.

I was able to find both of them listed, but when I hit the "deactivate now" buttons for both, it told me that I have to deactivate them right from each individual PS3, which I can't do.
So I guess I'll just have to call Sony & see if they'll do it for me

Last edited by BikerSaint on 5/16/2011 12:41:17 PM

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Highlander
Monday, May 16, 2011 @ 1:28:11 PM

Coolness Biker. I'm confused by that problem with the deactivation of systems. I have used that site before to deactivate a dead PS3. Perhaps they have mae a change because of the PSN hack as a temporary precaution to prevent people from deactivating other gamer's PS3s? I'd be most interested in what Sony tells you when you contact them to deactivate.

Last edited by Highlander on 5/16/2011 1:31:20 PM

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Sancho
Monday, May 16, 2011 @ 1:38:24 PM

I'm interested as well Biker as I had activated my account on a friends console that he bricked and would like it deactivated for future use.

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BikerSaint
Monday, May 16, 2011 @ 1:42:53 PM

Highlandr,

Well, I'm going to wait a bit cause I'll bet Sony's call center will be swamped for at least the next few days as I think all "the impatients" just won't wait for things to take it's normal course.

But I'll definitely let you know what they tell me when I do.

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FatherSun
Monday, May 16, 2011 @ 2:37:34 PM

De ja vous. Highlander, did we not have a similar discussion regarding PS3 deactivations a year or so ago? After a few long and drawn out conversations and strings of emails I am, according to the Qriocty website on my last PS3. I actually have emails from 2 managers at SonyCS department indicating otherwise. Needless to say, the saga continues.

Saint, now may be the best time to contact SONY on it. They may new a little more lenient considering three current conditions of the network. It's worth a shot. Good Luck!

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Highlander
Monday, May 16, 2011 @ 3:31:34 PM

Fathasun,

This is really weird. I know that I was able to de-activate a PS3 using that site. I mean, I literally did do so. I can't understand what their issue might be with regard to this. Did Sony ever give you any indication why it was such a hassle to deactivate?

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cLoudou
Monday, May 16, 2011 @ 7:12:46 PM

I have the same problem Highlander. Couldn't deactivate system using the Qriocity site. After I clicked the deactivate button It told me I needed the PS3 to deactivate it. I mean why even have that button if I needed the actual Hardware?

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Highlander
Monday, May 16, 2011 @ 8:53:10 PM

That's a great question. I'm trying to figure out how I did it when I did See the problem was I had a refurb unit I'd just got and activated, then it died in a couple of hours, before I could deactivate it on the PS3. I used the Qriocity site to deactivate it. I can't remember if I still had the PS3 unit connected to the network at the time or not, but I definitely deactivated it. If anyone can get a straight answer from Sony, I would love to hear it.

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Highlander
Monday, May 16, 2011 @ 9:11:31 PM

Hmmm... I'm beginning to doubt my own memory, according to the research I've done, some say that the deactivate link at Qriocity only gives instructions on how to deactivate a system. The only problem there is that the system I deactivated was already dead, it couldn't be brought back up to a useable state. It would boot, but you couldn't see anything on the screen. It was definitely deactivated and I did not call Sony, so I don't know how else I could have deactivated it.

Anyway, the other option I have found is to contact Sony customer Services - during the working day. It has to be normal working hours because apparently this particular team isn't 24/7. Anyway, apparently you call Sony and explain to the representative what your issue is. They will have to transfer you to the specific team that handles these requests. They can deactivate systems on your PSN account. You have to have the PSN ID, and the email address, and no doubt it will help to know the model of the dead system, and if you have it, the serial number.

Apparently Sony is not too keen to do the deactivation thing. Presumably it's because some people have used it as a way to share downloadable games...stupid pirates. Anyway, they *will* do it, you just have to persuade them.

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BikerSaint
Wednesday, May 18, 2011 @ 12:28:46 AM

OK guys,
I just called Sony today to see if they could deactivate my first 2 PS3's, but after going through the whole
Press 1, Press 2, etc, menu, they had a final recorded message that due to heavy traffic, nobody could take my call at this time, and to please try back later.

So I'm assuming that it will be this way for the next few days at least too.

Last edited by BikerSaint on 5/18/2011 12:30:03 AM

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jimmyhandsome
Monday, May 16, 2011 @ 12:27:16 PM
Reply

I just want the PS Blog to back to normal so I can look forward to 'Modnation Mondays'!!!

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slugga_status
Monday, May 16, 2011 @ 12:33:17 PM
Reply

Just patiently waiting for the store to come back..got a lot of redeem codes that I can't use but it felt good to get some Uncharted 2 and KZ3 in this weekend.

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solyd
Monday, May 16, 2011 @ 12:40:44 PM
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im just want to be able to get a password to be able to get back online. have waited just about 24 hrs now for email with magic password instructions. cant seem to get a new password sent out. was told id need a new one after 24 hrs - phone sony to sort problem just to hear automated message - im sorry we are very busy, good bye!!! please please oh god of playstation i neeeeeeeed a password lol

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Underdog15
Monday, May 16, 2011 @ 12:44:19 PM

I was able to change my password just by trying to sign into PSN through my PS3. No emailing required for me.

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jimmyhandsome
Monday, May 16, 2011 @ 12:44:53 PM

Were you able to change your password on your PS3 after you downloaded the new firmware? It took me a few tries last night but I was able to do it all from my PS3, and received an email later on just confirming that my password was changed.

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RadioHeader
Monday, May 16, 2011 @ 1:09:32 PM

I thought I'd be in deep sh** since I'd forgot my password and my email address has expired, but all I had to do was type a new password. Now I've reset the email address so I'm in better shape than ever, and that cat is awesome.

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Highlander
Monday, May 16, 2011 @ 1:30:50 PM

RadioHeader,

That's a great thing to do. I've changed ISP since getting the PS3, and had already been through one change of password. In the end, I decided to use an email address based on my own domain name. That way, no matter what ISP I use, my email address will remain.

I'd definitely suggest that everyone update their email address on their PSN account to an address they have access to, and more than that I would update it to an ISP independent address that is available whether you use the same ISP or not.

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Dreno
Monday, May 16, 2011 @ 1:51:23 PM
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got the firmware update, just waiting on the confirmation email now.

hopefully it gets to me soon while im at my parents house with internet.

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RobiinzZ
Monday, May 16, 2011 @ 2:15:29 PM
Reply

PSN is back online and my ps3 80gb decides to break :(

deary me xD

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Clamedeus
Monday, May 16, 2011 @ 4:20:40 PM

Sorry to hear that. :(

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Godslim
Monday, May 16, 2011 @ 4:37:33 PM

bad times i have an 80gb one now after 2 60gb breaks :S

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BikerSaint
Monday, May 16, 2011 @ 9:35:42 PM

RobiinzZ,

SUX I know!

I've been pining away since March 16th for my late beloved 60 Phat Princess that the USPS so brutally murdered.

Ever since then, that "date in infamy" is now forever imbedded in my brain as the "the day of 3M"...
"March Madness Massacre"

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RobiinzZ
Tuesday, May 17, 2011 @ 1:31:23 AM

Thanks guys, think its time for a slim :)

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Robochic
Monday, May 16, 2011 @ 5:12:17 PM
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Sorry to hear that.

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RadioHeader
Monday, May 16, 2011 @ 5:59:55 PM
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I'm always dubious when I hear good news (I'm English) but if we really get to choose two free games from this list; LittleBigPlanet, inFamous, WipEout HD/Fury, Ratchet & Clank: Quest for Booty, and Dead Nation. ...then that is fkn fantastic!

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Highlander
Monday, May 16, 2011 @ 9:23:08 PM

Nice list. I mean, OK, Infamous 2 is about to be here and LBP2 is here, but both original games Infamous and LBP, still go for $29.99 at retail.

Counting all of this along with the ID protection for a year, and Sony really is pushing the boat out for their customers - especially as there is still no indication that the PSN card database was taken.

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jimmyhandsome
Monday, May 16, 2011 @ 9:29:28 PM

Indeed. Sony has gone above and beyond. Which is awesome.

I choose Wipeout and LBP/Dead Nation!

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BikerSaint
Monday, May 16, 2011 @ 9:41:52 PM

Cool, but I already have them all except for Wipe-out & Dead Nation, but I'm not really feeling either of those 2.

Heck, I'd be happy with just one small game..."Flower".

Oh well, maybe they'll still add a few others.

EDIT: I just passed my brain-fart & realized I still need Quest for Booty.....never mind!

Last edited by BikerSaint on 5/16/2011 9:47:44 PM

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Fane1024
Tuesday, May 17, 2011 @ 5:37:21 AM

I have all the games except Super Stardust, but I have been hoping for it to come to PS Plus, so I'm reasonably happy. I also don't have any of the PSP games.

Great offer nonetheless.

p.s. Quest For Booty is EU only. In NA, we get SSHD (as I said earlier).


Last edited by Fane1024 on 5/17/2011 5:39:41 AM

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___________
Tuesday, May 17, 2011 @ 5:22:23 AM
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hope they get the store on soon, i was promised by the devs the infamous 2 demo would be one of the first things up.
just finished my new evil playthrough last night, so im dying to get started in 2!
i hope they dont give us the opening of the game in the demo, i want to savor that, and the beast battle for when the game releases.

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Lairfan
Tuesday, May 17, 2011 @ 5:47:14 PM
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Ah, good. I was wondering how they were going to handle updating the Store. Sounds like Sony has this under control again. Hopefully they can move on from this nightmare by giving us a kickass E3.

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