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Sony Estimates Financial Impact Of Network Outage

The PlayStation Network incident is bound to cost Sony a pretty penny but many are wondering: how much?

Well, in addition to warning investors of a $3.2 billion loss for the upcoming fiscal year 2010 earnings report (a period that comes before the PSN issue), the company has offered an estimate of "the impact" of the attack, primarily because there "have been so many media inquiries about this incident."

They say their "currently known associated costs" for the fiscal year ending March 2012 are around 14 billion yen, which is roughly $171 million. This is about what Sony expects to spend in the coming year; those costs are for the new personal ID theft protection program, the "welcome back" program, customer support, network security upgrades and enhancements, and legal costs. If you're wondering, Sony says they have already factored in the losses of PSN and Qriocity services due to the downtime.

The only thing that might significantly alter that forecast is if we ever learn of identity theft issues directly related to the assault on the PSN:

"So far, we have not received any confirmed reports of customer identity theft issues, nor confirmed any misuse of credit cards from the cyber-attack. Those are key variables, and if that changes, the costs could change."

As for any potential impact of lawsuits, Sony says they're all in a "preliminary stage" so they can't predict any outcome just yet. We also want to know how and why losses for the last fiscal year are so high; according to the numbers, it definitely wasn't the fault of the PlayStation brand, which saw growth throughout 2010.

Tags: psn, psn outage, playstation network, sony

5/23/2011 10:18:17 AM Ben Dutka

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Comments (42 posts)

Spanky
Monday, May 23, 2011 @ 10:33:32 AM
Reply

I have read on another site (sorry) that someone had actually had their card compromised and used. Now I know the old adage..."I read it on the internet so it must be true"...so I figured I'd pass along the info! ;)

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Highlander
Monday, May 23, 2011 @ 10:53:35 AM

Yeah, considering how many ways in which cards can become compromised, some anonymous claim on the web carries no weight at all.

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Doppel
Monday, May 23, 2011 @ 10:49:50 AM
Reply

How to catch Hackers:

1. Offer $5M reward for capture and proof.
2. Wait.
3. Send SWAT Team.
4. ...
5. Ka-BOOM! Problem solved!

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Highlander
Monday, May 23, 2011 @ 10:54:13 AM

Sorry, that reward is not large enough to catch the professional criminals here, there is too much money in cyber-crime now.

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NissanFlyboy
Monday, May 23, 2011 @ 7:45:01 PM

Or they could just take $1 from 5 of the 70 million people.

Last edited by NissanFlyboy on 5/23/2011 7:45:22 PM

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Highlander
Monday, May 23, 2011 @ 10:56:33 AM
Reply

I believe that a lot of the losses came on the back of currency variation with the yen/dollar rate being of particular concern. If I remember correctly, if you look at the numbers pertaining to Sony Computer Entertainment, they are actually considerably better than Sony as a whole.

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Highlander
Monday, May 23, 2011 @ 11:35:42 AM

I should have added, the Tohoku earthquake on 3/11 shut down Japan, and most of Sony's manufacturing for a while, even when some of their capacity came back, a lot was still down. They report fiscals at the end of March 2011, and that will include the operating losses and preliminary impacts of the Earthquake/Tsumami in Japan. Since the Ewarthquake, much of Japan has recovered 'normalcy' but of course the North East of Japan has not, and there were power restrictions throughout most of Japan through March and into April. All of that has an economic impact both in terms of domestic spending in Japan, and in terms of lost capacity and assets, as well as having to continue paying people despite the various impacts.

I believe that Sony also warns of a further $2 billion impact through the rest of FY12.



Last edited by Highlander on 5/23/2011 11:38:22 AM

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Highlander
Monday, May 23, 2011 @ 12:23:44 PM

Well, after further research, it wasn't currency rates (although I know those have hurt Sony), it was a huge one-time charge related to tax credits.

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Qubex
Monday, May 23, 2011 @ 12:25:49 PM

I don't think it is good news, now or for the future. Sony should be worried. Whilst this PSN hack and downtown may come to an end fairly quickly - here in Asia we are still without PSN or any online play for that matter - this disruption may have a longer term affect.

As you stated 2012 looks like an awful year for Sony fiscally... add to the brand damage created due to the PSN hack and its "perceived" handling, Sony my suffer when it comes to peoples PS4 purchasing decision.

All we need is for M$ to announce a cracking new console at E3, out of the blue... and Sony will go from being black to white... in shock most probably...

Q!

"play.experience.enjoy"

Last edited by Qubex on 5/23/2011 12:26:18 PM

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Highlander
Monday, May 23, 2011 @ 1:19:21 PM

The absence of PSN in Japan/Asia is weird. I've been trying to find out more, and so far all I can find is that one particular Credit Card agency in Japan is being a pain in the posterior which is preventing the Japanese authorities from approving restoring the network. I'm not sure what the problem is, in a real sense PSN is now about as secure as any network can be, and possibly one of the more secure in the world thanks to the efforts of Sony and at least 4 3rd parties assisting them. But apparently the Credit Card companies are pressuring japan's Ministry of Economy, trade and industry to block it's re-introduction until they are satisfied. It appears to be something of a CYA move though because the card issuers in Japan have to re-imburse customers who are the victims of card fraud. so the card issuers want reassurances about how Sony is protecting consumers CC information. Someone is dragging their feet though, and of course Sony says it's not them, and the card companies say it's not them. So, in the meantime consumers wait.

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Looking Glass
Monday, May 23, 2011 @ 5:36:58 PM

@Qubex

Oh give me a break.

By the time the PS4 comes out the PSN breach will be a distant memory. And I seriously doubt there's any real need to worry about the brand name. Not when the great things Sony has in store for the near future come to light.

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Qubex
Monday, May 23, 2011 @ 10:22:42 PM

You may have as many breaks as you want... but I don't believe in humanity being simply stupid - well that ones that at least try to use their brains.

I feel some people will remember, which will be unfortunate for Sony.

I am not saying it is an out and out disaster, but when you are struggling to "retain" your dominance in a field you were once dominant in - having these sorts of issues just chips away at Sony's base, making them weaker.

What you don't want is long term damage to the brand and general distrust. Add in to the mix the vengeful nature of humanity - i.e. when he's down keep him down, kick him down attitude - as we have so clearly seen in the gaming press, having started all the way back since OtherOS was removed.

In my opinion, realistically, some people will remember, and some people may not select future Sony products because of it, including the PS4.

As I have always said, this will be come clearly in the next few years. Sales numbers will tell the full story. I am hoping for all our sakes Sony stays in the game. I think they will and they will recover from this. They are a huge company and have many media interests - so for them it makes sense having the movie, music and game divisions.

While writing this, logically, Sony would have taken some pain now, and maybe a bit of pain in the future, but I don't see it being a massive derailment.

Regarding Asia... if the PSN outage continues unabated it will continue to harm Sony. Personally I will be relieved once all this is over...

Q!

"play.experience.enjoy"

Last edited by Qubex on 5/23/2011 10:24:24 PM

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Highlander
Monday, May 23, 2011 @ 11:27:48 PM

I agree Qubex, some will remember, just like there are some who still remember the Sony BMG rootkit fiasco. Only a tiny minority of these people were actually affected, and the fact that Sony BMG is/was a completely separate operating company to Sony Computer Entertainment is not important to these people. Nor is the fact that the software was a purchased third party solution for copy protection bought buy BMG - not Sony. Nope, these people are holding onto a grudge with very little rationality behind it because they want to. They feel that they are right and that Sony is evil.

So I have no doubt that there will be a very vocal minority, who were never very likely to buy Sony products anyway, who will bleat incessantly about this for years to come.

What bothers me about this whole Coproation X is evil because of <insert random stupid corporate act here> philosophy is that even if a corporation is found in a court of law to have acted wrongly, that neither makes the company, nor it's employees evil and worthy of retaliation. If a court finds the company guilty of something, there will be fines, compensation and firings at the decision making levels. Is it really necessary or appropriate for people to tar and feather the entire corporation because of the actions of some negligent or malicious decision makers if the company and individuals have already been punished under the law? Does it benefit the employees who did no wrong? Does it benefit the shareholders? Does it benefit the dependents of the employees and all the smaller companies that supply the corporate?

It's very easy for people to bash on about evil corporations (as people frequently do about Sony), but much harder to justify such action when you start looking at specifics and facts and consequences on real people.

Still, there will be some who will forever remember the PSN hack as if it was a personal disaster perpetrated on them, by Sony, for generations to come and will be implacably against Sony forever.


Last edited by Highlander on 5/23/2011 11:28:37 PM

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Wissam
Monday, May 23, 2011 @ 11:21:47 AM
Reply

Good news PSN is up.
Bad news that costed Sony to much.
long live Sony.
die hackers.
long live ubuntu. for I am typing
this from it.

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Beamboom
Monday, May 23, 2011 @ 2:51:23 PM

Ubuntu 11.04? You got it working alright? I am actually considering downgrading back to 10.10 cause of the new Unity interface... I do not like it at *all*, but it may just be me being too used to Gnome...


Last edited by Beamboom on 5/23/2011 2:51:40 PM

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Wissam
Monday, May 23, 2011 @ 3:40:55 PM

Actually I also didn't like desktop unity. and I
just changed it back to its classic interface.

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FatherSun
Monday, May 23, 2011 @ 11:37:11 AM
Reply

Lets see:

$24,000,000,000 - $171,000,000 = $23,829,000,000.

It seems that original guesstimates were wrong by more than $23.8 billion. In other news the world did not end on May 21st, 2011. Nor has it been judged.

The internet is such volatile place. It is a tool that can be used for harm as well as good. Be careful or be controlled.

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Looking Glass
Monday, May 23, 2011 @ 11:48:42 AM

You said it friend.

24 billion MY ASS!

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Clamedeus
Monday, May 23, 2011 @ 12:15:12 PM

I heard people saying that we would be judged, I just laughed it off.

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Looking Glass
Monday, May 23, 2011 @ 11:47:39 AM
Reply

Another important factor that I believe is worth consideration is the financial impact of the recent earthquake/tsunami disaster in Japan. Japan has now gone back into recession. And yes, I myself have already donated to the relief effort.

But on the bright side all of Sony's current problems (currency issues, natural disaster fallout, cyber attacks) are by all accounts not going to kill the company. And what doesn't kill you makes you stronger. Or as Walt Disney said:

"All the adversity I've had in my life, all my troubles and obstacles, have strengthened me... You may not realize it when it happens, but a kick in the teeth may be the best thing in the world for you."- Walt Disney

It may take some time, but Sony is eventually going to recover and become stronger as a result of all these recent unfortunate things.

One thing in particular that I believe has a good chance of helping to turn Sony's fortunes around and rehabilitate it's image is Uncharted 3. Michael Pachter recently got a look a the game running in 3D, and he was totally blown away by what he saw. I think that Uncharted 3 could be to 3D gaming and TVs was Avatar was to 3D cinema.

Sony's caught in a storm right now. But it's one that will ultimately pass.

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Highlander
Monday, May 23, 2011 @ 11:52:10 AM
Reply

I did some digging, and apart from the negative impact of the Tohoku earthquake/tsumani, and currency fluctuations, there was another reason. Sony took a very large extraordinary charge to their balance sheet....

Apparently, the financial loss has more to do with a 360 billion yen charge related to tax credits. Basically Sony was taking some form of tax vacation in Japan (there are rules that allow companies to defer their tax for one or more years), and has now played catch-up and possibly paid forwards a bit too. If you look at the stated loss of 260 billion yen ($3.2 billion), the 360 billion yen charge on the books essentially means that about 100 billion yen were wiped out beyond the stated loss (that's something like $1.2 billion). I don't know how much of that would have been profit, but I believe that Sony operated at a gross profit - before taxes and charges - but obviously not a net profit. I don't know if Sony decided to take the charges on the balance sheet, or if the tax credits were called in by the Japanese government in the wake of the earthquake.

Sony has a much more comeptitive environment now; Apple has been killing everyone in the mobile music market. Microsoft eroded market share in video games - especially in North America. Samsung (and others) have made the LCD TV market very difficult for Sony too.

So Sony has a fight on it's hands in many areas, however, if you look behind the one time 360 billion yen charge, Sony's not doing too awfully. Sony's biggest issue is that it is very broadly spread and has lost ground in the mainstream without really rebuilding it's market in the high end markets.

I wonder whether Sony needs to re-focus on it's quality and brand image in those high end markets for a while. I can remember when Sony was a byword for quality, and I do think it still is. I'd like to see Sony change direction slightly, and refocus on product quality, and offer something like a 3 year warranty on their mainstream consumer electronics, stick to 1 year on the budget end of things, and perhaps even offer 5 years on their high end products.

The idea being that they can rightly say that they would not offer such long warranty terms if their product was not up to it. Of course to do that, they need to go back the the engineers and make sure that their products are designed to have a low failure rate over the 3-5 year period, otherwise it's just storing up trouble. I do think that today, any manufacturer offering a 3-5 year manufacturers warranty would be both offering something different, and telling everyone that their products are *high* quality.

Despite the failure rates that are claimed by many, PS3 failure rates (even among the early launch systems) remained relatively low over the first three years of the product life. For example, in the UK, Sony estimates that YLOD (general hardware failure) occurs in about 0.5% of units. However, even nearly 5 years after the launch, the vast majority of 20/60 GB launch systems are working fine. Sony could easily have offered a 3 year warranty on these systems. Even if it means that the item costs perhaps 10% more to manufacture because of higher quality materials or more robust design, that will pay for itself since a 10% price premium for 3-5 years of manufacturers warranty is to many, more reassuring than a 1 year manufacturers warranty followed by a 2-4 year 3rd party service plan purchased separately - IMHO of course.

Either way, I'd like to see Sony really focus on quality, and once again becoming that premier, quality brand that it used to be.



Last edited by Highlander on 5/23/2011 12:06:45 PM

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D1g1tal5torm
Monday, May 23, 2011 @ 12:04:52 PM

When's the best time to deliver bad news...

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jimmyhandsome
Monday, May 23, 2011 @ 12:07:36 PM

Interesting....deferred tax assets/liabilities gives me a headache just thinking about it.

Even if the Japanese government did call in the tax credits to be reported on their upcoming financial statements, the loss doesn't necessarily reflect how the company is doing during that current time period. Alot of companies prefer to pay taxes at a later date, so when it comes time to report the expense (i.e. right now for Sony) it may appear worse than it actually is.

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jimmyhandsome
Monday, May 23, 2011 @ 12:12:28 PM

You added a few paragraphs since I first replied to your comment, Highlander haha. I was obviously replying to the first part, but I agree 100% with everything else you said.

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Highlander
Monday, May 23, 2011 @ 12:12:52 PM

Indeed, as Digitalstorm points out, when is a better time for bad news than right now. Coming on the heels of the huge Earthquake/tsunami and the PSN attack, a major loss caused by a tax charge just looks like more bad news during a terrible time. But it let's Sony reset their tax credits going forwards, and should put the coming year on a much better footing. It will also cushion them from the continuing impacts from the earthquake which Sony estimates at about 200 billion yen in FY12. Thinking about it, taking this charge now is actually a very smart move.

Indeed Jimmy, I had another thought, and the edit button was still up. I should have done it as a reply I guess.

I really think that Sony can win over others by focusing on their core value, the same core value they always had - quality. They were never the inexpensive or mainstream choice because they were not cheap, but they had quality on their side. Many people would spend that extra on Sony - for the quality - some still do. I think that is Sony's silver bullet.

Last edited by Highlander on 5/23/2011 12:14:44 PM

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Qubex
Monday, May 23, 2011 @ 12:27:51 PM

Well... this is the key Highlander... will everything be forgiven and forgotten? What long term damage to Sony has occurred, if any?

Q!

"play.experience.enjoy"

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jimmyhandsome
Monday, May 23, 2011 @ 12:42:13 PM

@ Highlander. I agree 100%. Its not like Sony knew that there would be a massive Earthquake or that their PSN would be hacked (and as a result receive plenty of bad press)...but the timing of it sure worked out in their favor for their financial reporting (and I mean no offense to anyone affected by the earthquake). Going forward I'd like to think they would begin a new cycle of deferring tax payments to decrease expenses, and next year it should (hopefully) look like they rebounded nicely.

@ Q, we could only really speculate at this point, but if there is no identity theft/credit card fraud in the immediate future I'd like to think most people can forgive and forget about 3 weeks of no online gaming. Especially since we're all getting 2 free games out of it! In terms of how much they actually lose in future sales- I have no idea how they would forecast that. I'd be very interested in seeing HOW they would come up with that number though.

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Looking Glass
Monday, May 23, 2011 @ 1:01:15 PM

@TheHighlander

Quality huh?

Yes, I definitely see where you're coming from with that. In fact, I do believe that Sony is already well on it's way there. Let me again point out the situation with Uncharted 3 and how thoroughly impressed Michael Pachter was with it's 3D prowess. And of course we have some very promising offerings in the works from high-caliber developers like Sucker Punch, Insomniac, Team ICO, Eat Sleep Play, thatgamecompany, Lightbox Interactive, and especially Naughty Dog.

There is also the NGP to consider which is by all accounts an extremely promising device that could potentially revolutionize portable gaming and has also greatly benefitted from the lessons Sony has learned with the PS3. And not only that but Sony also has what you might call a golden opportunity in this area because the launch of Nintendo's 3DS has not gone well.

On top of that, there is also the upcoming Playstation Suite. And Sony also stands to greatly benefit from it's close relationship with Google.

If you remember there was once a time when many people viewed the PS3 as a lost cause, but Sony ultimately weathered that storm, just as it will weather this one.



Last edited by Looking Glass on 5/23/2011 1:07:28 PM

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Highlander
Monday, May 23, 2011 @ 1:26:03 PM

Regarding speculation about card fraud as the result of he PSN attack. Other than the occasional self reporting victims of card fraud on the internet pinning blame on their favorite chew toy (Sony), there has been no credible evidence of any card fraud sue to the attack on PSN - so far. I'm kind of of the opinio0n that if we were going to see card fraud as the result of the hack, we'd have already seen it since there is a short window of opportunity where card numbers are stolen and still valid. Once a major hack is reported publicly and people start getting cards cancelled and re-issued, the value of the CC data falls rapidly. Of course Sony still maintains that there was no evidence that the card data had been taken, so at the moment it looks pretty clear.

I also want to point out that the personal information obtained from PSN was not sufficient to enable identity theft. Without CC numbers, social security numbers and/or drivers license numbers, the information is largely that which can be garnered from a phone book and a facebook search. If that kind of information was sufficient for ID theft, then there would be a cottage industry in trawling phone books and facebook for mathces. actually, when i consider how much information some people give away on facebook, there probably is a cottage industry in mining facebook for data to foster ID theft.

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Beamboom
Monday, May 23, 2011 @ 2:58:10 PM

Another thing I read about the other day, probably not related to this loss but at least it affects Sony, is that the amount of video cameras sold is decreasing fast the last few years. And since Sony is big both on camcorders and professional equipment this must affect them too.

I just find it so *strange* that this has happened. Surely web cams and mobile phone cams is not a substitute to quality video recordings? All of a sudden people do not want to make videos of their kids, holidays and so on? I find this to be utterly strange.


Last edited by Beamboom on 5/23/2011 3:00:20 PM

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Qubex
Tuesday, May 24, 2011 @ 1:22:05 AM

Thanks Highlander, yes I have to agree with you too.

There will be a vocal minority, but equally, the lasting damage to the brand is the after affect from this fiasco which is not good generally. Essentially corporation X wants to limit this as much as possible. You don't want a negative image ingrained in peoples minds, so that years down the road people look at a Sony product on a shelf and so... "ohhh, its a Sony - leave it right there"...

Negativity and scorn on a brand can be a self fulfilling proficy. The more negativity that abounds regarding a certain corporation and their products the deeper the damage becomes... and you see it in full effect years down the road.

Not to mention the way the world has changed - Social media and the engine that powers it can have a devilish affect on the fortunes of corporation X. Rumors and negativity spread like wild fire and really starts to hurt.

Corporation X needs to avoid this as best as they can... Sony are trying now to fix issues well so this episode can be forgotten and forgiven quickly. Not to mention the gaming press has their part to play to not keep bringing these stories up, or refer to them years down the road, as it just re-starts and unearths all the negativity once again...

Q!

"play.experience.enjoy"

Last edited by Qubex on 5/24/2011 1:22:35 AM

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Looking Glass
Tuesday, May 24, 2011 @ 6:53:41 AM

@Qubex

True. There will probably be a vocal minority that will harp on about this for years to come just as some people continue to bash the PS3 for having too few games regardless of reality.

But as Highlander indicated, such people were never really supportive of Sony to begin with. Therefore they represent no loss.

As for the rest of the human race, things like fear and bad feelings fade with time. That's generally how the human mind and body work. Repeated exposure to the same stimuli will eventually lessen it's effects, this phenomena is both physical and psychological. Or perhaps in other words if you keep hitting someone in the same place then after a while they're not going to feel it anymore. Additionally, emotional and physical pain naturally lessens with time.

And on top of that, this process will be helped along by Sony's positive accomplishments, many of which are coming in the near future. Public opinion is, and pretty much always has been, fickle after all.

There may always be a minority with an agenda and/or grudge. But this is not going to be enough to have any meaningful effect on Sony, especially as their message becomes more and more divorced from reality over time.

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Excelsior1
Monday, May 23, 2011 @ 2:31:32 PM
Reply

i'm more concerned about the damage to sony's reputation than the financial costs. negative impressions of companies form really fast and are very hard to reverse. that was a huge data breach, and the story ran for weeks. there is bound to have been some damage to consumer confidence in sony in the short term. i don't know how much damage has been done but there is no doubt the outage was a big time downer for sony. there is just no other way to spin it.

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Looking Glass
Monday, May 23, 2011 @ 3:28:59 PM

The key words here are "in the short term". Sony is going to survive this and become stronger as a result. And the short term might be shorter than you think. Soon inFAMOUS 2 is going to be released and be strongly applauded by reviewers, critics, and consumers alike. But this is going be one of many quality Sony products coming the in near future that are going to help counteract the bad publicity. See my previous post if you haven't already.


And the damage may not be as bad the press might lead one to believe. The vast majority of PSN users, while disappointed by the whole mess, are still perfectly willing to continue their support of Sony.

And as for sales, I'm not so sure if they have been hurt all that much. I've been regularly checking out the Amazon best seller list for video game products and the sales of PS3 console units seem to be comparable to those of Xboxes. And in my experience the aforementioned list can actually serve as a reasonably decent indicator of consumer trends.

And let me point out another thing. As you know when the 360 was first released it was plagued by many hardware problems (and arguably still is to this day, albeit to a lesser extent) yet many gamers gladly stuck with it. There was even one particular story of a gamer who went through a grand total of eleven Xboxes and still gladly picked up a twelfth one. Why? Because in his own words the 360 was "where the good games are right now".

And now the 360s exclusive catalogue has greatly faltered while that of the PS3 has grown very strong and continues to do so especially in 2011. And on that note it's been recently revealed that two more promising Japanese games have been readied for a Western release in 2011: Bleach: Soul Resurreccion and Atelier Totori.

The PS3 is where the good games are right now. I pity the small handful of PS3 owners who have dumped their units because of the mess. Because now they will be missing out on all of the great stuff the PS3 will be offering.

I agree with Highlander. Quality products are going to be the key to Sony's future prosperity. And quality products are certainly in the works at Sony.

It might take a few months or so for Sony to recover from this, but it will. And additionally it's going to be interesting to see how the imminent release of the Xperia Play goes.

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Excelsior1
Monday, May 23, 2011 @ 9:41:22 PM

it's very interesting how ms captured the hardcore gaming market in na with the hardware problems they had. i would say the ps3's poor luanch is one reason ms survived that. the gaming community really turned on sony fast due to the huge price, and other problems such as poor mulltiplat games. i think the negative impressions formed at the start of the ps3 luanch still linger to this day. i never imagined sony would be the underdog this gen.

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Looking Glass
Tuesday, May 24, 2011 @ 7:02:04 AM

@Excelsior1

I think you're missing the point here. People kept repeatedly buying more xbox units and kept supporting Microsoft because they liked the games and couldn't get them anywhere else.

And now the PS3 has a large and fast growing selection of appealing games that you can't get anywhere else. Do the math my friend.

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Jdogtoocool
Monday, May 23, 2011 @ 3:07:03 PM
Reply

What I wanna know is what was the point for hacking Sony? Nothing was stolen, no personal consumer information has been exploited, so what was the point?

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jimmyhandsome
Monday, May 23, 2011 @ 3:16:20 PM

To cost them $171M in damages.

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Lairfan
Monday, May 23, 2011 @ 7:19:00 PM
Reply

Wouldn't it be nice if we could make the hackers pay all that money back to Sony?

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BikerSaint
Monday, May 23, 2011 @ 7:31:54 PM
Reply

The hackers just wanted to f*ck with them.

Unfortunately, these few self-absorbed entitlement-thinking a$$hat hackers are ruining the whole planet for everyone else.

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Looking Glass
Monday, May 23, 2011 @ 8:18:14 PM

Well you know,

Now we know what to do in order to f*ck with the hackers. We continue to support Sony and continue to buy Sony products and services. This is exactly what the hackers DO NOT want us to do. So supporting Sony is the way to fight back against the hackers. It's our way of giving these self-righteous assholes the finger. And I intend to keep on doing that for as long as I can.

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Gravelight
Thursday, May 26, 2011 @ 11:51:13 AM
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Omg, who cares... I mean there's a simple bumper sticker that explains it all, "S**t Happens". We get destroyed, we rebuild, that's the way life goes. Nothing can change the effects of damage permanently except lots of money. But really, I mean who cares about this besides the company that experienced the loss? What good will it do everyone else knowing about how much someone else had to spend to fix their problems? I just don't understand why it's even being explained.

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