SCEA: 90% Of PSN Usage Returns Post-Hack Attack

The PlayStation Network is back but the ripples of the hacker attack haven't died out yet.

Sony made a point of addressing the major issue to lead off their E3 2011 press conference, and SCEA president Jack Tretton gave a recent Canadian interview where he elaborated on the current situation.

"All I can tell you is we're more secure than we've ever been, and more focused than we've ever been at it."

After 77 million user accounts were exposed to digital intruders, Sony had to scramble to rebuild both their Network and consumer trust. But as many security experts will tell you, our personal information is exposed on a daily basis all over the world. And Tretton reminds us that we voluntarily indulge in the "social networking age."

"People are concerned about their personal data at all times. The irony of that is we live in a social networking age where people can't wait to tell everybody what they did over the last two minutes, where they did it, who they did it with.

People throw their personal data around extensively, but I think they'd prefer to do it voluntarily than have somebody do it for them."

As of now, Tretton says the PSN usage is back to "90% of what it was prior to the hacking incident" and yet, many still aren't satisfied with Sony's compensation and apology. In this respect, the SCEA boss can only shrug his shoulders and say:

"I think every consumer has the right to want whatever they want, and if they don't feel that a company delivers that, they have the right to do business elsewhere."

Tags: sony, psn, psn outage, playstation network

6/20/2011 11:39:56 AM Ben Dutka

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Comments (48 posts)

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Killa Tequilla
Monday, June 20, 2011 @ 12:01:44 PM
Reply

I see my friends give out their personal info all the time. It shocks me how 1 personal question leads to a very detailed answer.

5 up, 1 down

coverton341
Monday, June 20, 2011 @ 12:07:13 PM
Reply

Kind of off-topic, there is a group of people as dedicated to exposing the identities of the people behind this and the recent hacks perpetuated by lulzsec as the latter group is dedicated to causing headaches. A large number of "top" members have already been identified and their information has been forwarded to the appropriate channels.

14 up, 0 down

Highlander
Monday, June 20, 2011 @ 12:34:45 PM

Nice...

5 up, 0 down

BikerSaint
Monday, June 20, 2011 @ 1:28:06 PM

coverton341,
Cool!

Whomever they are, I'd love to donate some money towards their getting more of those self-serving hacktard scumbags off the street.

4 up, 0 down

coverton341
Monday, June 20, 2011 @ 2:42:22 PM

If I felt secure enough with everything I would be willing to donate to their cause but with the ramping up of attacks on even the largest targets i.e. the FBI, CIA, and large banks; I am sceptical of the ability of anyone to have 100% bullet-proof security. I think that's the biggest issue with what these guys are doing.

1 up, 0 down

Temjin001
Monday, June 20, 2011 @ 12:09:40 PM
Reply

90% is good, I suppose.

I wonder now what will become of the 10% who now have a social phobia and won't leave their house or use telecommunication technologies of any kind?

Last edited by Temjin001 on 6/20/2011 12:10:01 PM

1 up, 6 down

Alienange
Monday, June 20, 2011 @ 12:56:46 PM

Actually I just haven't had the time to sign into my second account.

3 up, 0 down

Temjin001
Monday, June 20, 2011 @ 1:00:52 PM

Hehe, yeah, I have a couple other accounts myself

2 up, 0 down

Wissam
Monday, June 20, 2011 @ 12:15:09 PM
Reply

That's good to hear. I like how they rebuilt PSN and made it more secure.

Last edited by Wissam on 6/20/2011 12:15:50 PM

4 up, 0 down

Highlander
Monday, June 20, 2011 @ 12:43:46 PM
Reply

Kind of figured that this would be the case.

At the end of the day, the truth is that Online security is near impossible, you can make things difficult but not impossible for attackers. If everyone takes decent precautions there should be little to no anxiety when a breach happens.

4 up, 0 down

WolfCrimson
Monday, June 20, 2011 @ 12:54:42 PM
Reply

"I think every consumer has the right to want whatever they want, and if they don't feel that a company delivers that, they have the right to do business elsewhere."

H-HARD-BOILED!

Last edited by WolfCrimson on 6/20/2011 12:54:59 PM

3 up, 0 down

Alienange
Monday, June 20, 2011 @ 1:04:49 PM
Reply

He's absolutely right. I am in my right to do business elsewhere. I just choose not to. You can't just up and leave every company that has their network hacked. Besides, every time someone steals my personal information they call me up and give it back.

4 up, 0 down

Qubex
Monday, June 20, 2011 @ 8:35:12 PM

A lot people couldn't give a toss though, unless it is really a bad security breach that affects them. Life itself has become so busy that once you are signed up to a few things one just doesn't seem to have the time or the will to make changes if not absolutely necessary.

Subscription services are a perfect example. One signed up, if it is a nominal $10 dollars a month for something; even if you are not using that often, why stop it... why change?

Time and effort to re-organise ones affairs can be stressful and strain, and yet it is so important to do so and to keep oneself "optimised".

Q!

"play.experience.enjoy"

0 up, 0 down

PANICinc
Monday, June 20, 2011 @ 1:07:06 PM
Reply

On a side step to the topic at hand:
Heard this morning that SEGA was hacked and customer info stolen (no CC info) and ANONYMOUS volunteered their services to track down the offenders!

This makes, I think, the 8th cyber-attack since the 360 Marketplace CC hack at the end of April this year!

And now the hackers want to HELP!? Don't do it SEGA! You'll just be giving them the "Go Ahead" for a massive back door!

1 up, 0 down

Highlander
Monday, June 20, 2011 @ 1:10:06 PM

Don't forget the citibank hack....

2 up, 1 down

cLoudou
Monday, June 20, 2011 @ 4:23:18 PM

WTF! Two Ichigo's back to back. *The World implodes.

0 up, 0 down

Qubex
Monday, June 20, 2011 @ 8:35:46 PM

Lol Highlander... Kachink!

Q!

"play.experience.enjoy"

Last edited by Qubex on 6/20/2011 8:35:57 PM

0 up, 0 down

gumbi
Monday, June 20, 2011 @ 1:13:41 PM
Reply

"many still aren't satisfied with Sony's compensation and apology"

4 free games and a free month of PSN Plus isn't enough?

It's a FREE service! So our free service was down for a month and now we feel entitled to additional compensation for not having access to something we didn't have to pay for in the first place...

6 up, 0 down

Highlander
Monday, June 20, 2011 @ 1:16:41 PM

Indeed. Personally, I think anyone who isn't satisfied with the compensation, apology and free ID protection is simply a whining, entitlement minded, sponger - looking to sponge as much free stuff as they can from Sony.

7 up, 0 down

Deleted User
Monday, June 20, 2011 @ 1:20:23 PM

The only "free" stuff these guys probably want is the ability to pirate games like they can on the competition...because paying for their games is too much to ask of them.

Last edited by n/a on 6/20/2011 1:20:38 PM

4 up, 0 down

Excelsior1
Monday, June 20, 2011 @ 1:28:25 PM
Reply

the one thing i've learned this gen is just how fickle and unforgiving consumers can be. i'm sure there were a few people who dumped their ps3's becuase of the outage. i would consider a 90% return pretty good considering the length of outage.

the only thing i have to say about the hack is i was really surprised by the extent of the data breach, and the length of the outage.

Last edited by Excelsior1 on 6/20/2011 1:33:36 PM

3 up, 0 down

Highlander
Monday, June 20, 2011 @ 1:37:45 PM

If there's one thing I've learned is that there is a very small minority of consumers that are extremely opinionated, reactionary and vocal. their access to the internet has facilitated a hugely disproportionate amount of noise attributable to this small group of people. That has in some ways distorted the entire media and market perception of many events. Of course since the Internet is rather like a bull-horn stuck on 'Loud' it also facilitates paid and unpaid astroturfing allowing marketing misdirection on a scale seldom seen before.

The influence of the Eye of Moron is sadly far in excess of the size of the actual Eye itself...

5 up, 0 down

Excelsior1
Monday, June 20, 2011 @ 2:05:09 PM

i've often wondered about the reach of the eye of moron's gaze, and how it impacts consumers. no doubt its a factor in some of the antisony bias out there. i just can't figure out where bias is coming from concerning people that don't even use the internet. are the few that have been influenced by its gaze corrupting the people who aren't online?

0 up, 0 down

Deleted User
Monday, June 20, 2011 @ 7:25:58 PM

I've always felt video game fans are like pro wrestling fans. You can't exactly gauge what they want.

As a former wrestling fan, all I ask is for good wrestling, not sports entertainment, lame acting or authority figures mucking up the works. Since they won't listen to me, I won't watch that crap and will just stick to MMA.

I don't know what these video gamers want. I know what I want and the PS3 gives it to me. Great games, great exclusives, free online for a casual online gamer like myself and lots of good stuff out of the box. Yet others seem controlled by peer pressure, video game websites and the "eye of the moron" as you call it.

1 up, 0 down

BikerSaint
Monday, June 20, 2011 @ 1:33:31 PM
Reply

Here's a very informative 2-part article about using protection(No, not Trojans) while gaming....

Data Protection in the Games Industry:PART 1

http://www.gamesindustry.biz/articles/2011-06-14-data-protection-in-the-games-industry-part-1-article

Data Protection and the Games Industry:PART 2

http://www.gamesindustry.biz/articles/2011-06-16-data-protection-and-the-games-industry-part-2-article

Last edited by BikerSaint on 6/20/2011 1:35:37 PM

0 up, 0 down

Nas Is Like
Monday, June 20, 2011 @ 1:36:25 PM
Reply

In that last quote, he basically told them to "f*** off" if they don't like what they're rewarding us with.

lol, pretty true and I agree with it.

5 up, 0 down

sirbob6
Monday, June 20, 2011 @ 1:54:01 PM
Reply

Slightly off topic but did anyone else see where 32 hackers in Turkey that were in league with the Spanish hackers were arrested.

1 up, 0 down

BikerSaint
Monday, June 20, 2011 @ 3:09:03 PM

sirbob6,

Got a link to it?

2 up, 0 down

WorldEndsWithMe
Monday, June 20, 2011 @ 2:24:36 PM
Reply

+10 respect to Tretton. Tell it like it is brother!

3 up, 0 down

daus26
Monday, June 20, 2011 @ 2:59:49 PM

Yeah, that statement is "boss."

2 up, 1 down

daus26
Monday, June 20, 2011 @ 2:56:59 PM
Reply

Don't take this the wrong way or anything, but if the PSN is truly secure now, and better than it thought it'll ever be, I think it's a good thing that this event has happened. It just makes you wonder why it wasn't strong like it's now in the first place.

Plus, lots of members are getting caught.

edit
I mean hacker members, just incase there's any confusion.

Last edited by daus26 on 6/20/2011 2:58:49 PM

0 up, 0 down

Excelsior1
Monday, June 20, 2011 @ 3:50:19 PM

i've wondered the same exact thing. how strong was it in the first place? how did they not notice 70 million accounts being taken until after it happened?

it's good psn security is stronger now, but i can't see how having the biggest hack in gaming history can be viewed as a positive for sony.

1 up, 3 down

tridon
Monday, June 20, 2011 @ 3:31:44 PM
Reply

I think Jack Tretton is a pretty sweet dude. I always enjoy reading/listening to what he has to say.

Personally, I LOVED the free goodies that Sony gave us and I couldn't ask for more. The only thing that's somewhat disappointed me is that we were promised multiple PS Store updates during the first few weeks to make up for the five lost weeks and that only lasted one week. There's a LOT of missed games/demoes that I'd like to get my hands onto.

3 up, 0 down

Excelsior1
Monday, June 20, 2011 @ 3:56:40 PM

the only problem i have with jack was when he called the ds a baby sitting tool, and said no self repecting 20 yr old would be cuaght with one. that was kind of mean. i was really surprised he said that becuase he does seems like a nice in person.

5 up, 2 down

WorldEndsWithMe
Monday, June 20, 2011 @ 5:47:53 PM

He's right though excelsior

4 up, 4 down

Fane1024
Tuesday, June 21, 2011 @ 1:30:10 AM

Apparently, most of the developers chose to have their stuff released in that HUGE first week.

A few games have yet to appear; they have either been pushed to a later week in order to have more spotlight or perhaps have yet to pass QA.

0 up, 0 down

Scarecrow
Monday, June 20, 2011 @ 6:08:39 PM
Reply

With WKC2, Infamous 2, UC3, RS3, Journey, etc who would not come back?

I mean another halo and another gears? Really?

2 up, 0 down

McLovin519
Monday, June 20, 2011 @ 6:34:05 PM
Reply

Is anyone have issues getting on PS Home? Every time I attempt to log onto it the HD indicator lock up and forces me to "force quit the system"
Now, the system has to rebuild it's self when I start it. I think I shall stay away from PS Home until I hear that all is working well with it. If anyone can please keep me posted whether or not they too are having difficulties, I would greatly appreciate it.

0 up, 0 down

Fane1024
Tuesday, June 21, 2011 @ 1:35:31 AM

If you haven't updated Home to 1.5, you need to wait for the orange light to stop flashing before you patch it to 1.51.

If that's not the case, I don't know why you're getting lock-ups. People have been getting more disconnections lately, but I haven't heard about other lock-ups.

0 up, 0 down

Scarecrow
Monday, June 20, 2011 @ 8:12:23 PM
Reply

Did you know that SEGA's website was hacked a week ago or so?

Yes if you were registered at Sega's forums or site you got an email about it.

Seriously these hackers are a big problem.

0 up, 0 down

Teddie9
Monday, June 20, 2011 @ 8:18:54 PM
Reply

Off topic but Shadows of the Damned finally got a review from gameinformer, YAY!

0 up, 0 down

Claire C
Monday, June 20, 2011 @ 9:20:30 PM

McDonalds hurting and women gettin paid cash money? Sounds like a win win for humanity. =>.>=

3 up, 0 down

Highlander
Monday, June 20, 2011 @ 9:28:43 PM

Replace McDonalds with Walmart and you're onto a major winner...

3 up, 0 down

Claire C
Monday, June 20, 2011 @ 9:41:53 PM

Yah, Walmart... I think I'll join the discrimination suit they got goin and get paid. hee hee =D

2 up, 0 down

___________
Tuesday, June 21, 2011 @ 6:15:33 AM
Reply

more secure then weve ever been?
yea....... great way to instill confidence in your customers jack!
all ill say is thank god i never had real info on my PSN ID in the first place!

0 up, 1 down

Beamboom
Tuesday, June 21, 2011 @ 10:49:45 AM
Reply

So, one out of ten left PSN (and, presumably, the ps3) after this? I think that's a surprisingly *high* number.
Why leave PSN *now*? After all, now we got every reason to believe their security is in order.

0 up, 0 down

Fane1024
Tuesday, June 21, 2011 @ 8:11:37 PM

Beamboom,

PSN *activity* (i.e., amount of usage or number of users per day) is at 90% of pre-outage activity.

It's not that 10% cancelled their accounts, just that people aren't using PSN quite as much.

1 up, 0 down

Beamboom
Wednesday, June 22, 2011 @ 4:18:49 AM

Ahaaa. Thanks, that explained it.

1 up, 0 down

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