Everyone Overreacted To PSN Downtime...Surprise, Surprise
So the PlayStation Network was down in certain regions for a few hours. ...and the world just about exploded.
But then again, that's to be expected, right? We were one of the first to call out Sony for being so quiet when the PSN was attacked this past April, and we understand that many gamers remain a little shaky in regards to the Network's stability. It'll take some time before people forget.
And in truth, they really shouldn't forget. It was a big deal and something that should never happen again (even if the age of cyber-criminals is upon us and won't end any time soon). But overreacting won't get anyone anywhere; countless forum threads about how the PSN is down "again" and even full articles at major sites that helped spread the hysteria...? All right. It's expected but there weren't enough voices of reason and common sense out there, and that's troubling.
I suppose it would be too much to ask to get some facts before writing articles? Many didn't even notice that the PSN was down because it wasn't down that long. People who have lives would've been surprised to log on and read old, incendiary articles that got a crapload of attention. Are the gamers so plugged in that if the PSN doesn't immediately respond, the world is coming to an end? That's just plain depressing.
Tags: psn, playstation network, psn outage, network outage
9/21/2011 8:46:19 PM Ben Dutka
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Comments (109 posts)
Jawknee
Wednesday, September 21, 2011 @ 10:05:22 PM
Oxvial
Wednesday, September 21, 2011 @ 10:54:55 PM
Jawknee
Wednesday, September 21, 2011 @ 11:24:11 PM
LimitedVertigo
Thursday, September 22, 2011 @ 2:37:06 AM
Oxvial
Thursday, September 22, 2011 @ 11:22:41 AM
Highlander
Wednesday, September 21, 2011 @ 9:31:49 PM
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Honestly, in this world, whether it's hackers, natural disaster or hardware failure, some downtime is inevitable, it's unavoidable. What is avoidable - and this is a lesson that many in the media need to learn immediately - is behaving like a fool. A fool immediately over-reacts to any downtime and declares that the sky is falling. Thank you Ben, for being a voice of reason among the unreasoning.
LegendaryWolfeh
Wednesday, September 21, 2011 @ 10:08:35 PM
DIsmael85
Wednesday, September 21, 2011 @ 9:33:30 PM
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Ben Dutka PSXE [Administrator]
Wednesday, September 21, 2011 @ 10:01:30 PM
Doppel
Thursday, September 22, 2011 @ 12:01:09 AM
Now that you mention it, I hopped over to the "Gamer's Guide" and after some digging I found this link:
http://kotaku.com/5842586/sonys-playstation-network-goes-down-sony-hacked-again-credit-card-info-at-%20risk
Click it and read the URL. Seriously. This alarmist attitude makes Fox News looks professional by comparison.
Ben Dutka PSXE [Administrator]
Thursday, September 22, 2011 @ 12:11:38 AM
Jed
Thursday, September 22, 2011 @ 1:33:46 AM
Doppel
Wednesday, September 21, 2011 @ 11:51:01 PM
WorldEndsWithMe
Wednesday, September 21, 2011 @ 10:01:58 PM
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PasteNuggs
Wednesday, September 21, 2011 @ 10:05:56 PM
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556pineapple
Wednesday, September 21, 2011 @ 10:18:16 PM
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SaiyanSempai
Wednesday, September 21, 2011 @ 10:34:44 PM
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Down time is inevitable, that's why I don't think all this talk about all consoles being like onlive in the future will really be a good idea. With physical hardware in my home, when the network goes out, I can still watch movies, stream content from my computer, play games (not online) and whatever else I want. If it was a completely online console, it is left as a paperweight until network connectivity comes back.
I just don't think the cloud console idea for the future is a great idea. Am I the only one thinking this?
Clamedeus
Thursday, September 22, 2011 @ 9:27:42 AM
JackDillinger89
Wednesday, September 21, 2011 @ 10:54:33 PM
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FM23
Thursday, September 22, 2011 @ 12:31:09 AM
Underdog15
Thursday, September 22, 2011 @ 8:24:41 AM
Jawknee
Thursday, September 22, 2011 @ 9:13:14 AM
FM23
Thursday, September 22, 2011 @ 11:32:28 AM
FM23
Thursday, September 22, 2011 @ 11:33:10 AM
Beamboom
Thursday, September 22, 2011 @ 12:03:32 PM
Nas Is Like
Wednesday, September 21, 2011 @ 10:59:23 PM
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sonic1899
Wednesday, September 21, 2011 @ 11:02:46 PM
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I read somewhere that at least MS treats their costumer better. At least Sony will say something's wrong and will try to fix it; MS will just continue like nothing's wrong.
Giukbulu
Wednesday, September 21, 2011 @ 11:12:35 PM
Highlander
Wednesday, September 21, 2011 @ 11:33:04 PM
maxpontiac
Thursday, September 22, 2011 @ 12:16:04 AM
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Highlander
Thursday, September 22, 2011 @ 12:20:27 AM
gumbi
Thursday, September 22, 2011 @ 8:09:40 AM
Underdog15
Thursday, September 22, 2011 @ 8:26:11 AM
Underdog15
Thursday, September 22, 2011 @ 8:27:06 AM
Highlander
Thursday, September 22, 2011 @ 10:51:21 AM
.
.
.
.
.
.
.
Seriously though guys, this is just a joke, and a well trodden one at that. If anyone honestly believes that I have a problem with Canadians, the French, or for that matter French Canadians, they clearly don't know me very well.
Underdog15
Thursday, September 22, 2011 @ 2:49:47 PM
Highlander
Thursday, September 22, 2011 @ 3:39:11 PM
FM23
Thursday, September 22, 2011 @ 12:30:00 AM
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dante_zero
Thursday, September 22, 2011 @ 1:20:49 AM
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Beamboom
Thursday, September 22, 2011 @ 1:24:14 AM
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Or this guy here in Norway a couple of months ago.
After he fired off a van full of stuff that goes bang, any white van parked suspiciously were a potential bomb, both in the eyes of the media and the rest of us. It's only natural. It's how media works, it's how *we* work.
Last edited by Beamboom on 9/22/2011 1:28:44 AM
maxpontiac
Thursday, September 22, 2011 @ 10:14:56 AM
Beamboom
Thursday, September 22, 2011 @ 10:32:43 AM
The psn outage has been one of the biggest "cyber-attack" in the gaming world so far - and created headline after headline far, far beyond the gaming sphere. From that perspective any sign of PSN going down *again* is news. It's only to be expected.
Last edited by Beamboom on 9/22/2011 10:33:47 AM
maxpontiac
Thursday, September 22, 2011 @ 10:46:05 AM
Beamboom
Thursday, September 22, 2011 @ 10:55:14 AM
The core of the matter is that I find it to be a natural reaction - being it entitled or not - that after such a huge "inconvenience" (let's call it that instead) people are more wary on this matter, and that gaming news sites are paying attention to if this is happening again.
I *really* don't understand why so many of you seem to not understand why this gained focus yesterday! I mean, c'mon guys! :D
maxpontiac
Thursday, September 22, 2011 @ 3:14:16 PM
I understand 'why' the PSN being down gained attention from websites.
It's negative news. People love to complain and read about complaining.
I have also noticed that this generations entitlement theology has gone way overboard.
Last edited by maxpontiac on 9/22/2011 3:16:23 PM
Lawless SXE
Thursday, September 22, 2011 @ 2:06:05 AM
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Highlander
Thursday, September 22, 2011 @ 11:02:27 AM
There are 8760 hours in a given year. Even if you hit 99.9% up time (which would be excellent for a global network that uses the public Internet to provide the backbone) you are still looking at nearly 9 hours a year of downtime. So assuming 99.9% reliability, you might see 9 hours a year of unscheduled downtime.
That doesn't provide for attacks on the network, so let's not even try to bring that into the mix when discussing basic service reliability. How many businesses run to 99.9% service levels? Public utilities might (except in the last year I've had electrical outages that total well past 7 consecutive days), hospital services might, other essential services might. But what about non-essential services? No one runs at that level of service commitment, not in the real world. You'll be luck to see a commitment to 98%.
If you looked at just a 98% commitment, you're looking at 175 hours of outage time, or just about 7 and a half days. Excluding the attack on PSN, how much actual unscheduled (or scheduled) downtime does PSN experience in a given year? If it's even close to 4 days per year, I will be extremely surprised.
So we have news outlets reporting a minor service outage that lasted a few hours as if the sky were falling. Seems like there might be grounds to conclude some level of bias. Seems like you are either not looking at the full context, or do you agree with the bias?
Beamboom
Thursday, September 22, 2011 @ 11:22:36 AM
Other than that I refer to my reply below, High. :)
Last edited by Beamboom on 9/22/2011 11:31:46 AM
Excelsior1
Thursday, September 22, 2011 @ 3:45:50 AM
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i agree with beamboom. this is a perfectly natural response by the media and gamers.
Last edited by Excelsior1 on 9/22/2011 3:55:39 AM
Beamboom
Thursday, September 22, 2011 @ 3:48:56 AM
frylock25
Thursday, September 22, 2011 @ 4:22:50 AM
TrophyHunter
Thursday, September 22, 2011 @ 8:40:53 AM
Jawknee
Thursday, September 22, 2011 @ 9:17:43 AM
maxpontiac
Thursday, September 22, 2011 @ 10:10:44 AM
Beamboom
Thursday, September 22, 2011 @ 10:38:49 AM
Why should a gaming news site *not* report about it if PSN all of a sudden went down with a weird error message, and stayed down without any info about it anywhere, and a large share of my readers being affected and wondering what is happening?
I mean, if that's not an obvious news item then what is! Sometimes I get the impression that many of you think all gaming sites should refrain from anything but distributing press releases...
@Trophy: It's not a question about the compensation here. It's just that I don't want to experience the one month offline experience again. So am I more jumpy now whenever PSN is down than I was before the outage? But of course. In my opinion that's only natural. Once bitten twice shy?
Last edited by Beamboom on 9/22/2011 10:48:53 AM
Highlander
Thursday, September 22, 2011 @ 11:05:26 AM
Beamboom
Thursday, September 22, 2011 @ 11:15:09 AM
These things *are* to be expected. And no harm done. It will happen again. This was nothing! False alarm! What's a couple of hours downtime? *nothing*!
But noone knew this *when it happened*! that's the entire point here. And after that psn outage, who of course started with being down for just a few hours, then days, then weeks... After that month, why do people on this site ask why this reached the headlines yesterday? I think it's amazing it has to be explained!
All I am saying is that I understand why - more than that, I find it to be a totally natural reaction.
Last edited by Beamboom on 9/22/2011 11:21:00 AM
Excelsior1
Thursday, September 22, 2011 @ 1:20:26 PM
Underdog15
Friday, September 23, 2011 @ 8:46:56 AM
No... they left it at the sky is falling and didn't return to conclude their stories when it seemed to be fine. So for me, it isn't how the original stories are spun that dictates bias... it's the follow through and conclusion of events that indicates bias. And there is plenty of it.
___________
Thursday, September 22, 2011 @ 4:25:50 AM
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i was wondering why i could not sign into my account on my ps3 last night especially since i could do so on the blog.
if it was not for these articles your attacking i would of not known it was down.
so thank you guys for bringing the news to my attention!
god, when you spam "news" its fine but when others write bad things about $ony ohhhhh better rush in the wambulance!
oh, and ben why have you not written a article on $onys controversial now TOS?
removing my right for a class action law suit?
your kidding me right!?
playstation, not only does it remove features YOU PAID FOR!
it also removes your god given LEGAL RIGHTS!
and people wonder why i hate $ony so much...............
frylock25
Thursday, September 22, 2011 @ 4:31:23 AM
Beamboom
Thursday, September 22, 2011 @ 5:12:33 AM
TrophyHunter
Thursday, September 22, 2011 @ 8:10:52 AM
Jawknee
Thursday, September 22, 2011 @ 9:20:53 AM
"it also removes your god given LEGAL RIGHTS!
and people wonder why i hate $ony so much..............."
You didn't have to agree to their new terms. You CHOSE to forfeit those rights. I really wish you would find another site. No sense in hanging around a Sony dedicated site when you hate them so much...then again, in your case, there really is no making sense out of nonsense.
Last edited by Jawknee on 9/22/2011 9:25:00 AM
___________
Thursday, September 22, 2011 @ 9:47:00 AM
fact remains ive been through 2 within the past 2 years, and im STILL on my RE5 launch unit 360!
O, thats not counting the time $ony screwed up the checksum in one of their FWs and i had to send it into them to fix it since everytime i turned the system on it would ask me to press the ps button to turn the controller on, i would do so, then it would search for the FW on the HDD and reset.
rinse and repeat i could not get out of that process because they had the wrong checksum in the FW.
so thanks to that botched FW i was without my ps3 for 6 weeks!
how were they making up BS?
all i read was quotes of the tweets $ony had sent.
WTFs wrong with that!?
as for the TOS, no you dont have to agree to it but thats not the point.
the point is PSN is a advertised feature so there saying you either loose a feature you bought the console for or you loose your legal right.
$onys lack of customer service never ceases to disgust me!
i mean come on, clearly they dont give a royal sh*t about their fans if there willing to do this to them!
Last edited by ___________ on 9/22/2011 9:49:13 AM
maxpontiac
Thursday, September 22, 2011 @ 10:12:14 AM
D1g1tal5torm
Thursday, September 22, 2011 @ 10:12:21 AM
There's the rub.
What's also weird is how the pertinient section related to the forfeit of rights in the new TOS was Caps lock'd.
I did send Ben/psxe the links to the sources for the issues stated above - but no cascading.
Hopefully, we'll get something restrospectively.
Last edited by D1g1tal5torm on 9/22/2011 10:19:15 AM
Highlander
Thursday, September 22, 2011 @ 11:09:42 AM
Oh, and if you knew jack crap about legal rights in any contract, you'd know that those rights are granted by the terms of the contract that you agree to. If you don't agree with the terms and rights, don't agree to the contract. In fact, you are the one giving rights when you agree to a contract, it has nothing to do with God, and only if the contract is considered to be illegal by a court of law (secular law) will those rights you give to someone else be terminated.
Ben Dutka PSXE [Administrator]
Thursday, September 22, 2011 @ 4:35:53 PM
If you ever actually read a single word of anything that's written, and your brain freakin' functioned normally, you'd get this.
God, I'm getting sick of you. You're just crazy.
Underdog15
Friday, September 23, 2011 @ 8:47:54 AM
frylock25
Thursday, September 22, 2011 @ 4:27:04 AM
Reply
Beamboom
Thursday, September 22, 2011 @ 5:05:13 AM
TrophyHunter
Thursday, September 22, 2011 @ 8:06:58 AM
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CrusaderForever
Thursday, September 22, 2011 @ 8:12:34 AM
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Deleted User
Thursday, September 22, 2011 @ 8:19:59 AM
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It's funny to see some 13 year-old get his copy of an AAA game, play it for 10 minutes and then run over to his PC to gab about it with others like him for 10 hours.
I only visited IGN, who slapped it on their front page of their PS3 site.
Underdog15
Thursday, September 22, 2011 @ 8:30:48 AM
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Yeah, definitely blown out of proportion. If I was able to unintentionally find other things to do than be on PS3 during the downtime, there's no reason everyone else in the world couldn't have purposefully looked for something else to do... even if that means gaming *gasp* offline.
Beamboom
Thursday, September 22, 2011 @ 8:37:41 AM
Beamboom
Thursday, September 22, 2011 @ 9:11:29 AM
Clamedeus
Thursday, September 22, 2011 @ 9:44:44 AM
Beamboom
Thursday, September 22, 2011 @ 10:43:41 AM
Fane1024
Friday, September 23, 2011 @ 4:08:48 AM
DeadReaper
Thursday, September 22, 2011 @ 10:36:07 AM
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VampDeLeon
Thursday, September 22, 2011 @ 10:52:40 AM
Reply
coverton341
Thursday, September 22, 2011 @ 12:45:03 PM
Reply
sha4dowknight05
Thursday, September 22, 2011 @ 2:02:57 PM
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LimitedVertigo
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