PS4 NewsSony Says PS4 Issues Affect "Less Than .4% Of Shipped Units" - PS4 News

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Sony Says PS4 Issues Affect "Less Than .4% Of Shipped Units"

Yesterday, we learned of multiple concerning reports regarding busted PlayStation 4 consoles.

The issues seemed to revolve around the HDMI output, which eventually changed to a potential software problem. Sony hasn't detailed the exact nature of the issue, but they did provide IGN with the following update:

"A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.

There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .4% of shipped units to date, which is within our expectations for a new product introduction."

New electronic products often run into problems, which is why I always get the extended warranty if one is available. Of course, I find it just a tad comical that Xbox followers have the unmitigated gall to blast Sony for this; last I checked, the Xbox 360 was one of the least reliable products in all of consumer history, with most major retailers reporting defective rates between 30 and 40% at one time. That's just...obscenely bad. And I think there's a big difference between .4% and 40%.

Tags: ps4, playstation 4, ps4 reliability, ps4 broken systems

11/14/2013 9:36:45 PM Ben Dutka

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Comments (17 posts)

Bio
Thursday, November 14, 2013 @ 10:32:53 PM
Reply

When 99.9% of shipped PS4s haven't even found their way into homes at all, let alone had time for actual user interaction, I'd say Sony's "0.4%" figure doesn't mean a whole lot right now.

It may be nothing, it may be huge, no one knows until PS4s actually make it into consumers' hands on a mass scale. I imagine Sony hasn't forgotten the PR and financial nightmare that was 360's broken launch, so hopefully it's nothing more than typical launch window glitches.

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iwillbetheone
Thursday, November 14, 2013 @ 11:36:17 PM
Reply

So the PS4 is basically only available mostly to the critic community at the moment, out of which at least 5-6 gaming sites(and major ones at that) have reported failures in THEIR consoles, and yet they are only isolated incidents?

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WorldEndsWithMe
Thursday, November 14, 2013 @ 11:42:53 PM

There have also been thousands of display units at stores and conferences.

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Simcoe
Friday, November 15, 2013 @ 10:36:34 AM

Not to mention the other 4000+ from that little Taco Bell promotion.

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WorldEndsWithMe
Thursday, November 14, 2013 @ 11:41:58 PM
Reply

They won't really know until people unbox their systems tomorrow, then we'll see either the folly or the fallout.

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I007spectre
Thursday, November 14, 2013 @ 11:54:41 PM
Reply

Saw a report on another site that the issue was found. Inside the HDMI port there is a little piece of metal that is supposed to be bent down, but instead it is bent up. Using a pen it can be bent down.

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WorldEndsWithMe
Friday, November 15, 2013 @ 12:15:29 AM

Maybe excited idiots jammed their plug into the hole too hard and fast.

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bigrailer19
Friday, November 15, 2013 @ 1:11:54 AM

Thats actually whats being speculated now world lol. Kotaku even admitted they could have done it themseleves unknowingly.

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WorldEndsWithMe
Friday, November 15, 2013 @ 9:15:20 AM

Jesus Christ.

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___________
Friday, November 15, 2013 @ 2:18:54 AM
Reply

so that makes it ok?
who cares how many it effects, the point is products should last longer than 5 minutes without breaking!
the systems not even released yet so of course this is a isolated issue, whats going to happen when millions of ps4s are opened up and connected instead of thousands?

gotta love how $ony deals with this though.
IGN complains about it no problems will have someone replace it within 5 minutes!
a customer complains about it all they say is call back friday we cant do anything till then.
thats $ony customer support for ya!

though, seriously, why is it so hard to create a RELIABLE product these days?
i miss the good old days where you bought things, and they just worked!
hell my fathers still got his old motorolla brick phone, one of the first mobile phones to go on sale here, and it STILL works!
i buy my xperia Z1 and 2 days later i have to get it replaced because the battery is faulty.
how can 30+ year old technology be more reliable than 2 day old technology?
because everythings made cheap these days no one gives a flying f*ck about quality anymore!
and its sickening!!!!!!!!!

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Tmllyjr
Friday, November 15, 2013 @ 5:44:11 AM

One guy got told to call back Friday, not others experiencing problems. I can say from personal experience that when I called Sony about the PS4 I won prior to the launch ( from the Taco Bell contest) they were awesome and attempted to troubleshoot and walk me through a number of fixes before deciding I will have to send mine back.

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___________
Friday, November 15, 2013 @ 8:12:17 AM

huh, last time i checked thats what *A* means.
regardless, if you purchased a system and its within warranty you should receive support for it regardless of whether its out or not.
i had the same problem when i got a vita early from a IGN black beta, and i even got the move before release both i had problems with and both times support dident want to know me till launch day.


Last edited by ___________ on 11/15/2013 8:15:31 AM

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bigrailer19
Friday, November 15, 2013 @ 10:32:30 AM

Blanky, why you have no luck with anything? Seems like everything you get is broken or faulty. EVERYTHING!

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___________
Saturday, November 16, 2013 @ 8:20:56 AM

got nothing to do with luck things just aint built to last anymore.
manufactures dont give a sh*t about customer satisfaction, customer service, and reliability anymore.
all there interested in is lining their pockets that little bit better, and to hell with what that costs.
funny, companies use to do whatever they could to keep you as a customer.
i remember a few years ago we were with telstra and canceled our home phone and internet because optus offered us a better deal, so they matched it and gave us a 10% discount.
2 weeks ago the same thing happened, and what did they have to say?
oh im sorry to hear that, but if you want to switch thats your choice.
in other words good riddance!

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PlatformGamerNZ
Friday, November 15, 2013 @ 4:32:25 AM
Reply

yeah well i'm not too worried the ps2 and ps3 i bought were fine and i got a fat ps2 and yeah that xbox boys are like that but yeah the 360 was terribly unreaiable my mates RROD 360 fot like 6 months or something before it croked so they can't talk xbots don't take any notice -_-

happy gaming =)

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Beamboom
Saturday, November 16, 2013 @ 4:18:43 AM
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It's extremely safe to assume that what Sony estimates here should be considered a "best case scenario".

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bamf
Tuesday, November 19, 2013 @ 10:22:51 AM
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"the Xbox 360 was one of the least reliable products in all of consumer history, with most major retailers reporting defective rates between 30 and 40% at one time"

This is why I believe that there's probabaly less than 60 million actual 360 sales to individual buyers than the official so called 80 million. (according to vgchartz)

What percentage of failure rate was the PS3 at launch? My PS3 failed with the yellow light within 10 months from launch.

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